Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want you to cancel the annual subscription, I bought the food combining product, never be interested in a subscription, please cancel it.

  

  Business Response

  Date: 01/22/2024

  
  Hello ******,
  
  I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
  
  The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
  
  To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
  
  Our 60-Day Guarantee: Your Peace of Mind
  
  We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
  
  How to Reach Us:
  
  Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
  
  In regard to your review, we understand that this has been a distressing experience, and we genuinely want to make things right for you. Once the issue is resolved to your satisfaction, we kindly ask if you would consider updating or removing your review. Your feedback helps us improve, and we want to ensure that your experience aligns with the high standards we set for ourselves.
  
  We have cancelled and refunded your subscription. Thank you for bringing this to our attention, and we appreciate your understanding and patience.

• Initial Complaint

  Date:01/18/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged for a recurring monthly subscription of just over $50 even though I originally signed up for a 1-time purchase. It took over 5 months to get the charges cancelled, and that only happened after I called them. Multiple requests sent via email and through the member portal on their website went unanswered, and the company refused to issue any refunds.

  

  Business Response

  Date: 01/19/2024

  Hello there,
  
  I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
  
  The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
  
  To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
  
  Our 60-Day Guarantee: Your Peace of Mind
  
  We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
  
  How to Reach Us:
  
  Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
  
  In regard to your review, we understand that this has been a distressing experience, and we genuinely want to make things right for you. Once the issue is resolved to your satisfaction, we kindly ask if you would consider updating or removing your review. Your feedback helps us improve, and we want to ensure that your experience aligns with the high standards we set for ourselves.
  
  To better assist you, we can extend our 60-days to 120-days money back guarantee. Also, we have cancelled your subscription. 
  
  If there is anything we can do to rectify this situation or assist you further, please don't hesitate to reach out to me directly or through our customer care team. Your satisfaction is important to us, and we're committed to addressing your concerns.
  
  
  Thank you for bringing this to our attention, and we appreciate your understanding and patience.

  Customer Answer

  Date: 01/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:01/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the past 6 months, the company Svelte regularly took $49 from my account every month, without my even knowing. I realized this a few days ago when I noticed less money in my account and sent them a complaint and asked for a refund because they took 263 euros from me. They give a trial period of 7 days to see the program, but I wasn't interested, so I didn't even sign up, and since then they kept taking money from me. I asked for a refund, but first they offered me additional programs. After I said that I was not interested in any programs and that I wanted my money, they said that I could make a refund in 2 months and I should wait 10 days. I want my full money back, not only for 2 months! I came across this site and I see that many people are complaining, so the company is obviously scamming people's money. It is obviously a criminal act! THIS COMPANY IS OBVIOUSLY CHEATING PEOPLE AND IT'S TIME TO SOLVE IT WITH THE ***** RIGHTS LAW!!! SO I HOPE THAT THIS PAGE - BBB, WILL NOT ********** COMPLAINTS BUT ALSO REACT TO SUCH PROBLEMS AND HELP THESE COMPLAINTS TO BE FORWARDED TO THE COURT.IT IS NECESSARY TO FORCE THE COMPANY TO MAKE REFUNDS TO PEOPLE BECAUSE WHAT THEY ADVERTISE AS HELPING PEOPLE IS A LIE AND THEY ARE CHEATING PEOPLE!!!

  

  Business Response

  Date: 01/16/2024

  
  Hello there,
  
  I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
  
  The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
  
  To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
  
  Our 60-Day Guarantee: Your Peace of Mind
  
  We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
  
  How to Reach Us:
  
  Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
  
  In regard to your review, we understand that this has been a distressing experience, and we genuinely want to make things right for you. Once the issue is resolved to your satisfaction, we kindly ask if you would consider updating or removing your review. Your feedback helps us improve, and we want to ensure that your experience aligns with the high standards we set for ourselves.
  
  We actually cancelled and refunded you 120 DAYS instead of the usual 60 days money back guarantee. 
  
  Thank you for bringing this to our attention, and we appreciate your understanding and patience.

  Customer Answer

  Date: 01/16/2024

   
  Complaint: 21148074
  
  I am rejecting this response because:   

  Regarding your email and the message you send as a response through the BBB ***************************** I refer to the following:

  You claim that the situation you have put me in is not something you do, and as far as I have been able to see on the BBB website, many people come forward with the same testimonies, therefore, you caused a lot of dissatisfaction with your way of working.

  This happens because you offer people the opportunity to view the program for free within 7 days, after which you do not warn that the free period ends and that people should decide whether to take the service you offer or not.

  So it is not true that you work according to the rules of the profession and for the benefit and satisfaction of consumers.

  The proposal to return the money you took from my account does not satisfy me because you did not return the total amount even in those 120 days. The total amount that you should have returned is less by ***** euros, with the fact that you did not even consider the amount of ***** euros and ***** euros that you took immediately after the expiration of 7 days. All together, after you returned 173,72 euro ( 189,14 USD) makes the still existing debt of ***** euros or ***** USD which you as a company have to return!

  I do not plan to change my review of your services,which are extremely detrimental to the user because you have not returned the total debt, and I do not intend to give it to you if you do not make a full refund!

  I am a single mother of 3 children and I struggle with the expenses for their needs and paying the bills.You are not working for anyone's benefit with this kind of business policy.

  If you had satisfied users, there wouldn't be a lot of people calling and asking for a refund, because you give a free period of only 7 days, you don't inform about the expiration of that period, and you still charge a lot of money on your own initiative!!!  If that program was so good, then you wouldn't have this kind of work practice and steal people's money!!!    So I want a full refund and never want to deal with you again!!!
  
  Sincerely,
  
  ************************

  

  Business Response

  Date: 01/17/2024

  Hello ********,

  Thanks for your reply. I understand your situation that's why instead of 2 months, I refunded you 4 months of charges which is 4x$49. If you want to opt from the One and Done Workout Program we can also cancel this one-time charge. 
  

• Initial Complaint

  Date:01/14/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company Svtrain.com took $***** from my account for a service I did not sign up for. I have no idea who this company is. I called them and told them that they took ***** from my bank card. They asked for my name and the last four digits of my card and then they said they could not find my information so that meant I wasnt charged. So there is nothing they can do.

  

  Business Response

  Date: 01/15/2024

  Hi *****,
  
  Thank you for contacting Svelte Training.
  
  I apologize for the inconvenience. I am happy to help.
  
  Could you please let me know the email address you use to purchase the program? I tried to search for your email address on our system but I did not find any record of a purchase.
  
  If you could provide your first name and last name used to place the order, or the order ID number of your purchase program that would be very helpful.
  
  Any information you can give to me would be appreciated. I look forward to your reply as I would love to help.
  
  Feel free to reach out if you need further assistance.
  
  

• Initial Complaint

  Date:01/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an online course priced at $29, with no explicit consent for any subsequent subscriptions or charges, as far as I am aware (unless specified inconspicuously in fine print). Over the course of five consecutive months, I discovered unauthorized charges of $49 each month, totaling $245 USD. It was only upon this realization that I initiated communication with the company, seeking a refund, given my lack of understanding regarding the nature of these charges. The company agreed to refund one month but declined to reimburse the remaining four months, amounting to $196 USD. I find this resolution unsatisfactory and request a refund for the outstanding $196 USD, as this was neither an intended purchase nor a service I utilized.

  

  Business Response

  Date: 01/15/2024

  Hello there,
  
  I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
  
  The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
  
  To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
  
  Our 60-Day Guarantee: Your Peace of Mind
  
  We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
  
  How to Reach Us:
  
  Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
  
  In regard to your review, we understand that this has been a distressing experience, and we genuinely want to make things right for you. Once the issue is resolved to your satisfaction, we kindly ask if you would consider updating or removing your review. Your feedback helps us improve, and we want to ensure that your experience aligns with the high standards we set for ourselves.
  
  To better assist you,I am willing to do up to 120-days refund instead of the normal 60 days only. 
  
  
  Thank you for bringing this to our attention, and we appreciate your understanding and patience.

  

  Business Response

  Date: 03/25/2024

  Hello ********,

   

  Please note that I have cancelled your subscription and issued 4x$49 back to your original payment method.

  Customer Answer

  Date: 03/31/2024

   
  Complaint: 21138879
  
  I am rejecting this response because:

  You can view in the attachment the initial charge I accepted, followed by five additional charges of $49 each (approximately $68 CAD), which I did not authorize. While I've received refunds for four of these unauthorized charges, one charge of $49 still remains unresolved. Please refund the final amount of $49 USD to resolve this issue. 

  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 04/02/2024

  Hi, please note that we only offer 60-day money back guarantee and it's posted on our website. We already extended this to 120-days as a one-time courtesy.

  

  Business Response

  Date: 07/29/2024

  Hi, we are sorry, but we only offer 60-day money back guarantee. The most I can do is to extend it to 120 days. 

  Customer Answer

  Date: 07/30/2024

   
  Complaint: 21138879
  
  I am rejecting this response because:

  I never agreed to purchase a purchase subscription to begin with. I agreed to buy a 1 time product so the fact that you are saying that you are offering ******************************************************************************* for to begin with. I would like the $49 refunded for a product I never wanted to begin with. 

  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 08/06/2024

  Hi, we already resolved this last January. We only offer 60-day money back guarantee, however, we already extended this.

  Customer Answer

  Date: 08/12/2024

   
  Complaint: 21138879
  
  I am rejecting this response because:

  As I mentioned in my last message, the issue is still unresolved. While you refunded most of the fraudulent charges, there is still a $49 USD charge that I did not authorize. Please refund the remaining $49 USD to fully resolve this issue.
  
  Thank you,
  ********

• Initial Complaint

  Date:01/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, Please note that I paid a one-time fee of $29 to svtrain.com. There were options to upgrade and pay more at the time which I declined. My card has been charged on: August 28 - $49 ,September 27 - $49, October 27 - $49, November 26 - $49 December 26 - $49. I have taken screenshot for the same. The company website states that in order to be charged this amount, one would have chosen to "take advantage of a 7 day free trial access". I had "cancelled" my subscription and I absolutely did not sign up for this monthly payment. When I call them to get them to stop charging my credit card they tell me they can't find an account under my name, email address or phone number therefore they can' stop the billing. I said why can't you look at the credit card and see what account it is for and they tell me I will have to take it up with my bank. Can you help me get it stopped and hopefully get my money back.Request you to stop this monthly $49 charging to my card ASAP and refund charges from August to December which is 5x$49.

  

  Business Response

  Date: 01/15/2024

  Hello there,
  
  I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
  
  The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
  
  To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
  
  Our 60-Day Guarantee: Your Peace of Mind
  
  We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
  
  How to Reach Us:
  
  Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
  
  In regard to your review, we understand that this has been a distressing experience, and we genuinely want to make things right for you. Once the issue is resolved to your satisfaction, we kindly ask if you would consider updating or removing your review. Your feedback helps us improve, and we want to ensure that your experience aligns with the high standards we set for ourselves.
  
  To better assist you, we can extend the 60-days to 120-days money back guarantee.
  
  If there is anything we can do to rectify this situation or assist you further, please don't hesitate to reach out to me directly or through our customer care team. Your satisfaction is important to us, and we're committed to addressing your concerns.
  
  
  Thank you for bringing this to our attention, and we appreciate your understanding and patience.

• Initial Complaint

  Date:01/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been charged $29.97 for svtrain.com several times. I have gone to the web page to cancel the subscription but it is not associated with any of my emails. The cancellation page say subscription not found. But I am continuing to be be charged every month. I do not even remember signing up for this program and assistance in this matter would be greatly appreciated.

  

  Business Response

  Date: 01/12/2024

  Hi there,
  
  Thank you for contacting Svelte Training.
  
  I apologize for the inconvenience. I am happy to help.
  
  Could you please let me know the email address you use to purchase the program? I tried to search for your email address on our system but I did not find any record of a purchase.
  
  If you could provide your first name and last name used to place the order, or the order ID number of your purchase program that would be very helpful.
  
  Any information you can give to me would be appreciated. I look forward to your reply as I would love to help.
  
  Feel free to reach out if you need further assistance.
  =====================

• Initial Complaint

  Date:01/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June of 2021 i was lured into a video online about a diet and exercise program and signed up for a free 7 day trial for $29.00. Never do I recall anything about a membership and recurring charge of $49 per month. Since that time, I've never utilized the program and certainly did not expect to continue getting charged for something I did not intend to sign up for. This company's tactics are a disgrace and simply take advantage of people as evidenced by the number of complaints you can find with the BBB and on other sites if you ****** SVTRAIN which is how the charge appears on your credit card. We are not good about scrutinizing our credit card and did not discover the charge until recently. After some digging around, I was able to find a way in which to cancel the membership online in December and then of course, I see the charge as a pending transaction in January. I've since called my credit card and they are putting a block on this charge. I also found a number for the company and called and spoke to someone who only offered a 2 month refund. This is simply a crime to operate in this manner and this company should change there process and ensure after a free trial that someone truly is satisfied and wants to sign up for whatever membership they offer. I should have been skeptical by the marketing tactic in the video to keep you watching and the claims they were making. I don't care how effective or good their program is, this is not the way to sell a product and service. I would like a full refund for every ***** of every month I was charged for a program I did not sign up for. There are many more reputable companies out there where you can get similar diet and exercise plans who don't trick you into a costly membership.

  

  Business Response

  Date: 01/05/2024

  Hello *****,
  
  I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
  
  The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
  
  To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
  
  Our 60-Day Guarantee: Your Peace of Mind
  
  We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
  
  How to Reach Us:
  
  Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
  
  In regard to your review, we understand that this has been a distressing experience, and we genuinely want to make things right for you. Once the issue is resolved to your satisfaction, we kindly ask if you would consider updating or removing your review. Your feedback helps us improve, and we want to ensure that your experience aligns with the high standards we set for ourselves.
  
  We already cancelled your subscription and refunded 2x$49. The most we can do is 120-days refund only. If this is an on-going charge since 2021 you can easily contact us.

  
  If there is anything we can do to rectify this situation or assist you further, please don't hesitate to reach out to me directly or through our customer care team. Your satisfaction is important to us, and we're committed to addressing your concerns.
  
  
  Thank you for bringing this to our attention, and we appreciate your understanding and patience.

• Initial Complaint

  Date:01/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never signed up for this company and idk who has my card and is using it but I want it to stop.

  

  Business Response

  Date: 01/04/2024

  Hi ********,
  
  Thank you for contacting Svelte Training.
  
  I apologize for the inconvenience. I am happy to help.
  
  Could you please let me know the email address you use to purchase the program? I tried to search for your email address on our system but I did not find any record of a purchase.
  
  If you could provide your first name and last name used to place the order, or the order ID number of your purchase program that would be very helpful.
  
  Any information you can give to me would be appreciated. I look forward to your reply as I would love to help.
  
  Feel free to reach out if you need further assistance.

• Initial Complaint

  Date:12/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I watched a presentation and paid the initial $29 to start. I did not receive any email or sign in info. I checked my junk mail. The company charged my card $43.87 which is not the correct price and I have received nothing. I want my money back and never want to be charged again.

  

  Business Response

  Date: 01/02/2024

  Hi *****,
  
  Thank you for contacting Svelte Training.
  
  I apologize for the inconvenience. I am happy to help.
  
  Could you please let me know the email address you use to purchase the program? I tried to search for your email address on our system but I did not find any record of a purchase.
  
  If you could provide your first name and last name used to place the order, or the order ID number of your purchase program that would be very helpful.
  
  Any information you can give to me would be appreciated. I look forward to your reply as I would love to help.
  
  Feel free to reach out if you need further assistance.

  Customer Answer

  Date: 01/05/2024

   
  Complaint: 21079723
  
  I am rejecting this response because:

  The email I used was ************************** You have sent me emails with links that say I can log in but then when I try it doesnt recognize my email and there is no way to get logged in. It is strange you cant find my account since you had no problem charging my card almost double what you were supposed to. The name used was ********************* and its hard to give an order ID when you never sent me one. 
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 01/08/2024

  Hello *****,

   

  I found the order for $41 under *************************. We are sorry to hear that you are opting out of the program.
  
  As per your request, I would like to confirm that a full refund of $41 was issued to your original form of payment for your purchase.
  
  Please allow **** business days to reflect on your statement. A refund confirmation email was also sent to you.
  
  Feel free to reach out again if you are in need of any further assistance.