Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Asunto: SOLICITUD CANCELACION DE MEMBRESA Y DEVOLUCION DE DINERO Cordial saludo,Por medio de este correo solicito amablemente la devolucin del dinero que ustedes debitaron de mi cuenta que en ningn momento active ninguna membresa ni ningn paquete adicional con ustedes, slo ingrese mis datos bancarios para comprar la informacin de 7 das pens que este era el nico dinero a pagar, por tal motivo solicita cancelar inmediatamente la membresia y me sea regresado mis 49 dlares pagados sin mi consentimiento. Muchas gracias.

  

  Business Response

  Date: 04/11/2024

  Hello there,
  
  I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
  
  The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
  
  To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
  
  Our 60-Day Guarantee: Your Peace of Mind
  
  We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
  
  How to Reach Us:
  
  Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
  
  In regard to your review, we understand that this has been a distressing experience, and we genuinely want to make things right for you. Once the issue is resolved to your satisfaction, we kindly ask if you would consider updating or removing your review. Your feedback helps us improve, and we want to ensure that your experience aligns with the high standards we set for ourselves.
  
  To better assist you,I have cancelled the subscription and refunded the $49.
  
  
  Thank you for bringing this to our attention, and we appreciate your understanding and patience.

• Initial Complaint

  Date:04/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I accepted what I thought was a one time charge for diet guidance. I was then charged monthly on my credit card. I contacted the company who then offered a partial refund due to time constraint. Then they continued to charge me monthly. I want a total refund of all unauthorized charges totaling $184.00! This is criminal and the ************************ may find these deceptive practices worthy of an official complaint if not resolved expeditiously. Further, if I receive an additional charge to my credit card I will file charges without question.

  

  Business Response

  Date: 04/04/2024

  
  Hello there,
  
  I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
  
  The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
  
  To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
  
  Our 60-Day Guarantee: Your Peace of Mind
  
  We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
  
  How to Reach Us:
  
  Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
  
  In regard to your review, we understand that this has been a distressing experience, and we genuinely want to make things right for you. Once the issue is resolved to your satisfaction, we kindly ask if you would consider updating or removing your review. Your feedback helps us improve, and we want to ensure that your experience aligns with the high standards we set for ourselves.
  
  To better assist you, we have cancelled your subscription and refunded 10x$9.95 back to your original payment method. 
  
  If there is anything we can do to rectify this situation or assist you further, please don't hesitate to reach out to me directly or through our customer care team. Your satisfaction is important to us, and we're committed to addressing your concerns.
  
  
  Thank you for bringing this to our attention, and we appreciate your understanding and patience.
  
  

  Customer Answer

  Date: 04/04/2024

   
  Complaint: 21529359
  
  I am rejecting this response because:

  I initially contacted Svelte regarding unauthorized charges in October 2023 as I had requested cancellation. They provided a partial refund as they stated time constraints would not allow further refund.  They were to have "cancelled" at that time.  They not only turned right around and billed me the same month but continued to bill monthly after that.  

  It is understandable for mistakes to happen, however this obviously is an ongoing practice by this company to continue to charge consumers after they have cancelled.  

  I request a full refund of every charge including two $49.00 charges and two $10.75 charges they did not refund me prior.  In total, I request an ADDITIONAL $119.50 refund.  

  Their correspondence offered, in lieu of refund, additional products/services from their company.  I do not wish to have any affiliation with them further.  

  I have also done research and not only do they have an exorbitant amount of complaints on BBB, but numerous other online review platforms. 

  
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 04/08/2024

  Hi *******,

  We have refunded you more than that from June 2023 to March 2024. We only offer 60-days, but we refunded you beyond that. 

  Customer Answer

  Date: 04/12/2024

   
  Complaint: 21529359
  
  I am rejecting this response because:

  This company is manipulating customers and entering them into monthly charges very deceitfully.  It is obvious as the hundreds of complaints against them not only through BBB but other review sites they have a pattern - a system if you will.  They have a very generic response to all complaints.  Yet, they continue with their deceptive practices.  

  They did partially refunded me in 2023 and then continued to fraudulently take money from my credit card 2023-2024 - as is their M.O.  They have not refunded me entirely as I have stated.  They refer to a time constraint they want to abide by yet they are not abiding by honest business practices.  I would call that picking and choosing.

  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:04/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered the program in November 2023. That afternoon, I decided to upgrade to the life plan of $2500.00 I was told when I signed up for the life program that if for any reason I was not happy with the program or I did not lose the 100 pounds by June 2024, I could get a full refund of $2500.00 because the company doesn't want people bad mouthing them and giving them a bad reputation. I did the program until March 9,2024 and only lost 16 pounds in 16 weeks. I was sick and had personal family matter that took me away from program for a couple of weeks. While I was doing the program, I kept telling my coach that the workouts did not work for me because I have had both hips replaced and can not do the jumping and moving floor to standing position fast enough to keep up with their workout videos. Coach was fine with me doing chair yoga instead of their workouts. In March 2024 when I realized that 16 pounds in 16 weeks was not a great program, I asked for my full refund. I have made 2 phones and 3 emails. I keep being told to be patient. It's almost four weeks later and now the company doesn't even answer my emails nor have they refunded my money that I asked for on March 9, 2024. ***** is who I signed up with and told me about refund. He also told me that the company has had several complaints and are trying to build up their reputation so if I decided to ask for a refund, it would not be a problem. We'll, I've asked multiple times through phone calls and emails and I'm only getting reply to be patient. I have told them they could refund the $2500.00 in three refunds as that is how I paid, but they are doing nothing.

  

  Business Response

  Date: 04/03/2024

  Hi there,
  
  Thank you for contacting Svelte Training.
  
  I apologize for the inconvenience. I am happy to help.
  
  Could you please let me know the email address you use to purchase the program? I tried to search for your email address on our system but I did not find any record of a purchase. I got an account under *********************** and only 2 charges were made and refunded last November. 
  
  If you could provide your first name and last name used to place the order, or the order ID number of your purchase program that would be very helpful.
  
  Any information you can give to me would be appreciated. I look forward to your reply as I would love to help.
  
  Feel free to reach out if you need further assistance.

  Customer Answer

  Date: 04/03/2024

   
  Complaint: 21521918
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 04/03/2024

   I bought the program under *********************** on 9November 2023.  *********************** is my coach.  I purchased a program and decided to upgrade.  I was refunded that amount from the original purchase and upgraded to LIFE for $2500.00  I was charged 3 payments for the $2500.00 every month for 3 months starting on the 9th of November 2023 and December 2023. The 3rd payment was in January 2024.  I was also charged a second time for who knows what in November, and I called and complained.  I was refunded for that purchase too since I never authorized any other charges.  So, that is the 2 charges I was charged with and both of them refunded.  I have not been refunded the $2500.00 as promised by *****.  It was on my **** card.  I said they could refund it back in 3 installments if they wanted to since that is how I paid.  But after getting jerked around, that is off the table, and I want a refund in full. I can have my husband scan in our **** charges to them and email you back later tonight when he is off work.  I don't know how to use the scanner.  I don't understand how they can have no record when I have a coach assigned to me and she has done multiple calls with me.  I would like for them to do as they (*****) promised when I signed up.  I did not lose 30 pounds in there 12 weeks as promised and obviously I am not going to lose a 100 pounds by ****.  ***** promised this and we even discussed this further, so I want the refund that is due to me in full of $2500.00.

  Customer Answer

  Date: 04/03/2024

  Waiting for a full refund of $2500.00 as promised by ***** when I signed up.  I did NOT lose 30 pounds in 12 weeks, I lost 16 pounds in 16 weeks, and don't feel like I was told the truth about losing 1oo pounds in 6 months.  I want them to do as promised and refund my **** card in Full amount of $2500.00.

  Customer Answer

  Date: 04/03/2024

  Please find attached the three payments from my **** charge card for $833.00 each on 9 Nov 2023, 12 Dec 2023, and 10 Jan 2024.

  

  Business Response

  Date: 04/04/2024

  Hi, ****. Do you have another email? We only see 2 charges here last November which was already cancelled and refunded.

  Customer Answer

  Date: 04/04/2024

   
  Complaint: 21521918
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

  I attached the file with the 3 payments taken from my **** card to COMMITTED COACHES in the amount of $833.00 each of the 3 months. Did they not see that attachment?  I don't know how I can log in to the website and pull up my profile, coach page, meal plans, and more if I don't have an account with them.  They are just wasting everyone's time because I provided the ****'s statements stating I paid them, and I have an account even though it does not give me an account number.  Kind of hard to argue that with the facts present.  They just need to do as they promised me. Full refund and stop wasting everyone's time.  This is what they are known for by other complaints.  Promise but won't do as they promise once you sign up with them.  I'm truly disappointed with the program and this company and all their games they play.  Even my COACH texted me about cancelling. They know I have some typr of account or I wouldn't have a coach.

   

  Furthermore, yes this is the ONLY email I have,  ***********************

  

  Business Response

  Date: 04/05/2024

  Hi ****,

   

  Thanks for letting me know. I have forwarded your information to our Committed Coaches handling your account so they can call you directly. Appreciate your patience. 

  Customer Answer

  Date: 04/05/2024

   
  Complaint: 21521918
  
  I am rejecting this response because: ************ has a tendency to sign you up under one ******* name and then say that you have to get ahold of a different *******.  This is what they are saying now.  I'm not going to **** around for which ******* name seems correct to them for the day.  I have filed my complaint, and I won't stop with it until this ******* refunds me a full refund no matter which ******* name, they want to use.  Also, I will only deal with this ******* through the BBB from now on since they have felt the need the just ignore me.  I don't want Svelte Media contacting me personally or their other ******* of ********* Coaches.  They can refund the full amount back to my charge card without bothering me.  Full refund is only offer I will except and nothing less.
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 04/09/2024

  Hi, do you need a copy of her emails from our coaches? I see her on the coaching community site all the time and she was even there just two days ago and I see messages from her saying "Yes I have benefited from this program. I have learned a lot along the way". After looking at TONS of messages between her and her coach (while losing weight and feeling very happy with the results and the coaching, clearly) ... it looks like her husband isn't happy about paying the money. I think that's where this is coming from. Ss we have more than 3 months of coaching correspondence and her records of her making great progress and saying how much she liked the coaching program, how much she's learned and appreciated the support, etc. But she still wants a refund. We will ************* one and issue a refund.

  Customer Answer

  Date: 04/09/2024

  How quickly they forget that their promise was satisfaction of losing 30 lbs. in 12 weeks, which was not met.  Also, the fact that they guarantee it and also guaranteed a weight loss of 100 lbs. by June.  I lost 16 lbs. in 16 weeks.  Nothing like they promised when I signed up.  They deserve to refund every ***** back to me as it didn't work for me.  And according to their website, I'm not the only one that it hasn't worked for.

  As for me continuing to go on their website, yes, I do every time they say I don't have an account.  I sign on and low and behold, I have an account and I am able to access everything, so, I do have an account and I am tired of them lying about it.

  They have been trying to contact me personally, but I have nothing to say to them and I have told them to go thru the BBB.  Once they refund me everything, I will let you know.

  And yes, once again, my husband wasn't happy about it because he saw all the negative reviews and didn't want me to get caught up in it.   He paid the bill willing each month and hasn't said a word about it.  Now after all this ****, he's on board with me to get a full refund and be done with this company.

  So, once I have received a full refund, I will let you know.

  Customer Answer

  Date: 04/09/2024

   
  Complaint: 21521918
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

  Once I receive the full refund, I will let you know.  I do not appreciate this company continuing to lie about the facts and twisting them around to make them sound like the good guy.  I am highly dissatisfied with this whole experience.   As for my Coach *****, I like *****, but she didn't start coaching on our weekly calls until after the new year.  Before that she just let everyone tell their experience and then at the end of the session, she would add what to think about for the week. I personally did not get much out of her coaching calls.  I got more from her on my meal planners. So, if you are going to twist and turn everything and make yourselves seem like you did everything correctly and as promised, you are far off from what you promised.  Might want to retrain your staff selling your program about what is or isn't in your guarantee.  I got nothing that I was promised even after having a long conversation with ***** and several texts with *****. Facts are facts, stop twisting them to make yourself as a company try to look good.  Your reviews say it all and speak volumes about this business.  Wish I read them before hand.

  

  Business Response

  Date: 04/11/2024

  Hello team, our committed coaches already contacted, ****.  We have refunded her (though it might not have shown up in her bank yet, but she has received confirmation) and her coach (who she seemed to love. Just a note she has good rapport with her coach. 

  Please see screenshots of the refunds made:

  Refund #**** ****************************

  Refund # **** ****************************

  Customer Answer

  Date: 04/11/2024

   
  Complaint: 21521918
  
  I am rejecting this response because: The refund showed as PENDING last night.  This morning it is GONE completely and not showing pending nor has it shown up in my account.  Until the refund is secured in my account and paid, I will not accept their response.  They were well aware of this.  They said it may take 5 days, it may take me 5 days to be satisfied.  Until then, this claim is still open.  Again, once the refund has cleared my account as refund paid, I will let you know.  Until then, case is still open. 
  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 04/11/2024

  Dear BBB, the company has offered a full refund, but I have NOT RECEIVED it as of yet.  Until I receive it in my account as a refund this case is to stay open. I will let you know if there is a change in the status once I have actually received the refund.  Thank you.

  

  Business Response

  Date: 04/12/2024

  Hello team,

  I am not sure what else does she need. We already issued a full refund even per her coaches she's very satisfied with the programs and results. 

• Initial Complaint

  Date:04/02/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a trial period from Svelte Media **** and was billed for $31.32 on 2/13/24 and was then charged $52.92 on 2/18/24. I feel that I cancelled the subscription and never used the service, but don't have any documentation of this, as promised emails were not received, and I can no longer access my dashboard on their web. I was then charged another $52.92 on 3/31/24. I tried to sign back into the website and my password was incorrect. When I attempted to change the password, I got a message that my email was not registered in the system.

  

  Business Response

  Date: 04/03/2024

  Hi ******,
  
  Thank you for contacting Svelte Training.
  
  I apologize for the inconvenience. I am happy to help. I found an account under *******************************************, but it's just a $29 charge for Metaboos. You are also not under subscription. 
  
  Could you please let me know the email address you use to purchase the program? I tried to search for your email address on our system but I did not find any record of a purchase.
  
  If you could provide your first name and last name used to place the order, or the order ID number of your purchase program that would be very helpful.
  
  Any information you can give to me would be appreciated. I look forward to your reply as I would love to help.
  
  Feel free to reach out if you need further assistance.

  Customer Answer

  Date: 04/03/2024

  Svelte Media has requested additional information from me.  How do I provide that?

  Customer Answer

  Date: 04/05/2024

   
  Complaint: 21521734
  
  I am rejecting this response because:

  Svelte Media requires additional information from me and I need to know how to contact them and send it.
  
  Sincerely,
  
  *********************************

  Customer Answer

  Date: 04/05/2024

  In looking at this again, you will note that there is no email listed for where the confirmation from ******************************* was sent. I believe they got my information from the other page they mentioned.

  At this point I would like a full refund.

  

  Business Response

  Date: 04/09/2024

  Hi, this is what we have **************************** with the email address provided. If you have a different email we can check because what we only see is a purchase of $29 from 2021.

  

  Business Response

  Date: 04/09/2024

  Hi, team. With the email address provided by the customer this is what we have: ****************************

  As you can see there's only one charged made from 2021 for $29. If she has a different account or email we can check it. 

   

  Customer Answer

  Date: 04/09/2024

  I need to know where to send the additional information they are requesting. 

  

  Business Response

  Date: 04/11/2024

  Hi, I found an account under **********************************************. I cancelled the subscription and refunded 2x $49. 

  Customer Answer

  Date: 04/11/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:04/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my Svelte membership a year ago. I have recently been charged for the months of Jan, Feb, March $49.00 /month. It says my account does t exists when I go in website! Total scam I would like my money back and my account deleted from these people

  

  Business Response

  Date: 04/02/2024

  Hi there,
  
  Thank you for contacting Svelte Training.
  
  I apologize for the inconvenience. I am happy to help.
  
  Could you please let me know the email address you use to purchase the program? I tried to search for your email address on our system but I did not find any record of a purchase.
  
  If you could provide your first name and last name used to place the order, or the order ID number of your purchase program that would be very helpful.
  
  Any information you can give to me would be appreciated. I look forward to your reply as I would love to help.
  
  Feel free to reach out if you need further assistance.

• Initial Complaint

  Date:03/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a one time program in March 2024. I could not access what I paid for, the system is not allowing me to log in or to recover my password with the email address I used for the purchase. In addition and similar to other complaints I've seen on this site, I did not purchase, or give permission or agree to a recurring charge for a monthly $49 payment (or any other). I've received a charge for 49 USD 7 days after my original, one-time purchase. I was very careful not to select the "recurring membership" option when making my purchase.Complaint is twofold: the system is not giving me access for what I paid for (a one-time nutrition program) and additionally, it is wrong that personal credit card info is being used to auto process a monthly charge without your customers knowledge. I would like a refund for the $25 usd that I didn't receive anything for, and for the $49 that I did not authorize as a recurring charge.

  

  Business Response

  Date: 04/01/2024

  Hello *******,
  
  I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
  
  The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
  
  To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
  
  Our 60-Day Guarantee: Your Peace of Mind
  
  We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
  
  How to Reach Us:
  
  Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
  
  In regard to your review, we understand that this has been a distressing experience, and we genuinely want to make things right for you. Once the issue is resolved to your satisfaction, we kindly ask if you would consider updating or removing your review. Your feedback helps us improve, and we want to ensure that your experience aligns with the high standards we set for ourselves.
  
  We apologize for the inconvenience and the unauthorized charge. Upon reviewing your account, we have promptly canceled the additional program and issued a full refund of $49.00 to your account. Please allow some time for the refund to reflect in your account, depending on your bank's processing times
  If there is anything we can do to rectify this situation or assist you further, please don't hesitate to reach out to me directly or through our customer care team. Your satisfaction is important to us, and we're committed to addressing your concerns.
  
  
  Thank you for bringing this to our attention, and we appreciate your understanding and patience.

• Initial Complaint

  Date:03/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Svelte Media LLC Back in Set 12, 2023 I agreed to purchasing a health and wellness information from this company for a total of $30.92 (order confirmation in email attached). After signing up for this which included recipes and exercises from the company I received several emails. Apparently there were numerous emails regarding additional memberships and free trial opportunities. I received a second order confirmation for $0.00 (email attached) on the same day. I never received any order confirmations with monthly charges after that day. I have never authorized any additional withdrawals nor was I aware of an automatic enrollment in the program. I have received countless emails from the company offering new programs etc and have never submitted approval or requested any other services. I have incurred 7 fraudulent charges of $52.31 /month that I never was aware of nor authorized since 9/17//22. Upon examining my credit card statement and not recognizing the purchase, I immediately called the company. After stating my case, they agreed to speak to a supervisor to refund me 120 days worth. I asked to speak directly to a supervisor to further discuss the matter and was never able to speak to anyone to further discuss how this "misrepresentation" and or unauthorized payment was allowed. I did receive a partial refund. The company is obviously aware of this scam and feel it needs to stop. Please help me get a full refund and put a stop to this practice by this company.

  

  Business Response

  Date: 04/01/2024

  Hello *****,

   

  We apologize for the inconvenience caused by the unauthorized charges. Upon reviewing your case, we've taken immediate action to cancel and refund the charges you mentioned. Additionally, we've extended the refund period to cover 120 days' worth of charges. We're committed to resolving this matter fully and ensuring your satisfaction. If you require any further assistance or have additional concerns, please provide us with your contact information or email address, and our team will reach out to you promptly to address your needs. Thank you for bringing this to our attention, and we appreciate your patience and understanding.
  
  
  
  
  

  Customer Answer

  Date: 04/03/2024

   
  Complaint: 21499921
  
  I am rejecting this response because:
  Svelte Training was not authorized to withdraw $53.21 in September 19,2023, October 19, 2023, November 19, 2023, December 19,2023, Jan 19, 2024, Feb 19,2024 and March 2024. Totalling $366.17. I am disputing a total refund for these charges.

  To date, prior to contact with BBB, vendor agreed to 120 day refund. According to my complaint they said upon reviewing your case, weve taken immediate action to cancel and refund the charges you mentioned. Additionally, weve extended the refund period to cover 120 days worth of charges.

  120 day refund totals $209.24. Total refund of the charges I incurred in my complaint is $366.17. The balance of $156.93 has not yet been resolved. Therefore, I can not close this dispute.

   

  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 04/04/2024

  Hey there! So sorry for the unexpected charges! The MetaBoost and One and Done programs both involve a one-time fee of $29. It looks like you also opted for the 7-day free trial of our Accelerated ************************ membership. This is something that is voluntary and had to be selected on the following page after you purchased One and Done or MetaBoost. The membership is billed at $49 per month starting when your free trial period is over. We understand that in some cases a customer may miss that, but I've taken it upon myself to extendt to 120 days (twice the normal amount). I've issued a refund 4x$49.. We are willing to help in any other way that is possible. We know this isn't much but we've also given you lifetime access to a couple of our amazing programs!

  
  

  Customer Answer

  Date: 04/04/2024

   
  Complaint: 21499921
  
  I am rejecting this response because:
  I have previously submitted confirmation of charges documents I have received from this vendor. Both received on 9/12/23. One is for the request I knowingly made for Metaboost (#*******) for the amount of $30.96 charged. Minutes later I received confirmation of Accelerated Body Transformation (#*******) for a total of $0.00. That was the last email I received regarding any incurred charges from Svelte.  There is nothing stated on that document that says this is for a trial. My complaint is that I did not even know that additional charges were being taken from my account for this secondary program (#*******).  I never would have agreed to a $49.95 monthly program which is why I am adamant about being fully refunded. ($49.95 times 7 months, not just 4 months).  Please answer why did I not receive any written confirmations for this ********************* monthly charge like I did for the original charge for the Metaboost (#*******) program? This why I contacted the Better Business Bureau.  When I called to speak to a Svelte supervisor, I was never given the opportunity to address this. Thank you for hearing my concerns and doing the right thing and refunding me the full amount that was unauthorized and taken from my account.

  Sincerely,
  
  ***********************

• Initial Complaint

  Date:03/28/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  28.3.204 I ordered on product access to 7-minute exercise program for $29 US and I was charged appropriately. I was charged an additional $199 US for a product I did NOT ORDER. I DID NOT PRESS ANY OTHER BUTTON OTHER THAN THE $29 section. THE $199 NEEDS TO BE CREDITED BACK INTO MY ACCOUNT. NB as you requested a rounding figure below I have put $200.00 rather than $199.

  

  Business Response

  Date: 04/01/2024

  Hello *********,

   

  We apologize for the inconvenience and the unauthorized charge. Upon reviewing your account, we have promptly canceled the additional program and issued a full refund of $199.00 to your account. Please allow some time for the refund to reflect in your account, depending on your bank's processing times. If you have any further concerns or require assistance, please don't hesitate to reach out to us. Thank you for bringing this to our attention, and we appreciate your understanding.
  
  
  
  
  

  

  Business Response

  Date: 04/01/2024

  Hello *********,

   

  We apologize for the inconvenience and the unauthorized charge. Upon reviewing your account, we have promptly canceled the additional program and issued a full refund of $199 to your account. Please allow some time for the refund to reflect in your account, depending on your bank's processing times. If you have any further concerns or require assistance, please don't hesitate to reach out to us. Thank you for bringing this to our attention, and we appreciate your understanding.
  
  
  
  
  

  Customer Answer

  Date: 04/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:03/25/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Charged fraudently $49 per month. The offer was $29 and there was nothing regarding charging $49 per month. This company is a SCAM!!!

  

  Business Response

  Date: 03/26/2024

  Hi ***,
  
  I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
  
  The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
  
  To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
  
  Our 60-Day Guarantee: Your Peace of Mind
  
  We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
  
  How to Reach Us:
  
  Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
  Could you please let me know the email address you use to purchase the program? I tried to search for your email address on our system but I did not find any record of a purchase.
  
  If you could provide your first name and last name used to place the order, or the order ID number of your purchase program that would be very helpful.
  
  Any information you can give to me would be appreciated. I look forward to your reply as I would love to help.
  
  Feel free to reach out if you need further assistance.

• Initial Complaint

  Date:03/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dont know wat this company is but it has taken out $74.71 out of my account wen I havent got anything from ur company id like to get my money back thank u

  

  Business Response

  Date: 03/25/2024

  Hi ***** ,
  
  Thank you for contacting Svelte Training.
  
  I apologize for the inconvenience. I am happy to help.
  
  Could you please let me know the email address you use to purchase the program? I tried to search for your email address on our system but I did not find any record of a purchase.
  
  If you could provide your first name and last name used to place the order, or the order ID number of your purchase program that would be very helpful.
  
  Any information you can give to me would be appreciated. I look forward to your reply as I would love to help.
  
  Feel free to reach out if you need further assistance.