Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/04/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a one time purchase from this company but they continued charging me without my permission. I tried to contact them multiple times. On 4-14 I made a purchase of $31.32, then on 4-21 they charged $52.92 to my card and again on 5-21 charged $52.92 to my card!! I want this to Stop. I did Not agree to these charges! There is no way to contact these people, this is not a business its a scam! The only purchase I made was the $31.32. Please help to stop them from doing this to other people. Thank you

  

  Business Response

  Date: 06/04/2024

  Hello there,
  
  I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
  
  The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
  
  To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
  
  Our 60-Day Guarantee: Your Peace of Mind
  
  We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
  
  How to Reach Us:
  
  Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
  
  In regard to your review, we understand that this has been a distressing experience, and we genuinely want to make things right for you. Once the issue is resolved to your satisfaction, we kindly ask if you would consider updating or removing your review. Your feedback helps us improve, and we want to ensure that your experience aligns with the high standards we set for ourselves.
  
  To better assist you,I have cancelled your subscription and refunded 2x$49. 
  
  If there is anything we can do to rectify this situation or assist you further, please don't hesitate to reach out to me directly or through our customer care team. Your satisfaction is important to us, and we're committed to addressing your concerns.
  
  
  Thank you for bringing this to our attention, and we appreciate your understanding and patience.

• Initial Complaint

  Date:06/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called and agree to buy a kind of internet 1 magazine for $29.00 after that they had charge me six times $49.00 I called the number that show the credit card statement and always is an answer machinethis is an scam

  

  Business Response

  Date: 06/03/2024

  Hello there,
  
  I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
  
  The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
  
  To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
  
  Our 60-Day Guarantee: Your Peace of Mind
  
  We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
  
  How to Reach Us:
  
  Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
  
  In regard to your review, we understand that this has been a distressing experience, and we genuinely want to make things right for you. Once the issue is resolved to your satisfaction, we kindly ask if you would consider updating or removing your review. Your feedback helps us improve, and we want to ensure that your experience aligns with the high standards we set for ourselves.
  
  To better assist you,I have cancelled your subscription and refunded 4x$49. I extended our 60 day money back guarantee to 120 days.
  
  
  Thank you for bringing this to our attention, and we appreciate your understanding and patience.

• Initial Complaint

  Date:05/28/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In December, I purchased a one-time purchase of USD $29. I have been billed for six months now, for USD$49 each month (Dec 24, Jan 23, Feb 22, March 23, April 22, May 22) for a total of USD$294 - without my consent. I have tried logging on to the website and it does not recognize my email. I have no login associated with the website and have no way of cancelling. My attempts to contact the company have received not response. I would like a full refund of this money to my account, and I demand that they cease billing me moving forward.

  

  Business Response

  Date: 05/29/2024

  Hello there,
  
  I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
  
  The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
  
  To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
  
  Our 60-Day Guarantee: Your Peace of Mind
  
  We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
  
  How to Reach Us:
  
  Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
  
  In regard to your review, we understand that this has been a distressing experience, and we genuinely want to make things right for you. Once the issue is resolved to your satisfaction, we kindly ask if you would consider updating or removing your review. Your feedback helps us improve, and we want to ensure that your experience aligns with the high standards we set for ourselves.
  
  To better assist you, we already cancelled this and extended our 60 days money back guarantee to 120 days. We issued a 4x$49 refund already. 
  
  
  Thank you for bringing this to our attention, and we appreciate your understanding and patience.

  Customer Answer

  Date: 05/29/2024

   
  Complaint: 21767948
  
  I do very much appreciate your prompt response, and I had a great exchange with a representative of your company via ******** (which was my 'last ditch' effort of getting in touch with someone from the company, and proved ultimately to be the way I was able to do so). Thank you for the refund of four months' payments, however, ultimately I reject your response because I would like to request a *complete refund - and receive the outstanding USD$98. I never signed up for this service, and believe I should not be charged for any portion of it. I was never even provided with a website login that would have enabled me to utilize the services you state I was allegedly signed up for, which in itself was not a problem, as I never intended to sign in. However, the fact that I could not contact you by any means except ultimately ******** messenger is truly unacceptable given that you were billing me monthly. 

  Please refund me for the remaining USD$98, and I will be willing to remove this complaint from BBB. Please also revise your subscription processes so that this does not happen to other customers. I may have kept purchasing items from your company had this experience been different. But because of this, I will never subscribe to any services or information from your company. Customer respect and relationships are a profound reflection on the company's leadership.  

  Sincerely,
  *****************************

  

  Business Response

  Date: 05/30/2024

  Hi, thank you for your reply.  To assuage the situation I have refunded 2x$49 which is beyond our money back guarantee. 

  Customer Answer

  Date: 05/30/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:05/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I, like the other complaints I read here thought I signed up for a one time $29. I would like you to cancel this and refund the $49 charges

  

  Business Response

  Date: 05/28/2024

  Hi there,
  
  Thank you for contacting Svelte Training.
  
  I apologize for the inconvenience. I am happy to help.
  
  Could you please let me know the email address you use to purchase the program? I tried to search for your email address on our system but I did not find any record of a purchase.
  
  If you could provide your first name and last name used to place the order, or the order ID number of your purchase program that would be very helpful.
  
  Any information you can give to me would be appreciated. I look forward to your reply as I would love to help.
  
  Feel free to reach out if you need further assistance.

• Initial Complaint

  Date:05/25/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have cancelled this over a year ago. I have contacted this company several times with reassurances that I would be unsubscribed. I have also unsubscribed from their own website, still $49 keeps being charged to my credit card. A total of $588 has been taken out that should not have. My bad for not looking. I have had to cancel my credit card in order to stop them from taking more money out. This is a bad scam. I need to be reimbursed for the funds that have been taken from me.

  

  Business Response

  Date: 05/28/2024

  Hi there,
  
  Thank you for contacting Svelte Training.
  
  I apologize for the inconvenience. I am happy to help.
  
  Could you please let me know the email address you use to purchase the program? I tried to search for your email address on our system but I did not find any record of a purchase.
  
  If you could provide your first name and last name used to place the order, or the order ID number of your purchase program that would be very helpful.
  
  Any information you can give to me would be appreciated. I look forward to your reply as I would love to help.
  
  Feel free to reach out if you need further assistance.

  Customer Answer

  Date: 05/28/2024

   
  Complaint: 21759537
  
  I am rejecting this response because:  This is there typical response first.  Then they will tell me I have been unsubscribed.  The email in question they are seeking is ****************.  But then, they already know this.
  
  Sincerely,
  
  ********************

  

  Business Response

  Date: 05/30/2024

  Hello there,
  
  I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
  
  The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
  
  To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
  
  Our 60-Day Guarantee: Your Peace of Mind
  
  We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
  
  How to Reach Us:
  
  Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
  
  In regard to your review, we understand that this has been a distressing experience, and we genuinely want to make things right for you. Once the issue is resolved to your satisfaction, we kindly ask if you would consider updating or removing your review. Your feedback helps us improve, and we want to ensure that your experience aligns with the high standards we set for ourselves.
  
  To better assist you,we have cancelled your subscription and extended our 60-day money back guarantee to 120 days so 4x$49.
  
  If there is anything we can do to rectify this situation or assist you further, please don't hesitate to reach out to me directly or through our customer care team. Your satisfaction is important to us, and we're committed to addressing your concerns.
  
  
  Thank you for bringing this to our attention, and we appreciate your understanding and patience.

  Customer Answer

  Date: 05/30/2024

   
  Complaint: 21759537
  
  I am rejecting this response because:  They will not follow thru with what they say.  Here is there latest response sent today, May 30th: 

  Hi *****,
  
  Thank you for contacting Svelte Training. How are you? I hope you are doing well. This email is just a follow-up regarding your refund request.
  I would like to give you an update about the escalation request.
  Our senior operations team has already processed the highest possible refund on the account, which is a ******* money-back guarantee for a total of $196, or four months of charges on the account. Please wait 7 to 10 business days for the refunds to appear on your statement.Rest assured, there will be no future charges to your account.
  Please let me know if you have any other questions. Your satisfaction is important to us. I appreciate your response, *****.
  Thank you for your understanding and commitment to your wellness journey.
  Here to help!
  --
  *************************
  Svelte Training Support Team

  I had to cancel my credit card.  They are issuing a new one and put holds on all payments coming from the card.  They cannot refund me.  They need to send an actual check. I want them no where near my account.  I told them this.

  Sincerely,
  
  ********************

  

  Business Response

  Date: 06/03/2024

  Hi! As per our 120-day money-back guarantee, a refund of $196 has been issued to you, which covers four months of charges on your account. Please allow 7 to 10 business days for the refund to appear on your statement.

  Customer Answer

  Date: 06/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********************

• Initial Complaint

  Date:05/25/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my monthly subscription but you continue to take $49.99 from my bank account. I have made numerous ongoing attempts to contact and cancel with no success. I live in ********* and it is about $77.00 a month you are stealing from **** DEMAND THIS STOPS IMMEDIATELY AND I AM REFUNDED You have all my details, so disgusted with how you do business. REFUND AND CANCEL THE SUBSCRIPTION AS I REQUESTED.When I go to the link they advise me to cancel my subscription it tells me I don't have a subscription but they keep taking my money.

  

  Business Response

  Date: 06/03/2024

  Hi, Desley. Upon checking, our CS team has cancelled this subscription and refunded you 2x$49 back to your account.

  Customer Answer

  Date: 06/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is what I have to take,  I am still very distraught with their dishonesty and their theft of my money.

  Thank you
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:05/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May of 2024, I subscribed to One and Done ONLY. I did not ask for any other subscriptions, and the details in their subscriptions is so ridiculously confusing, I think many people don't realize what they are stating. I paid $29.99 for the One and Done, and then 8 days later, I was charged $49.99 for something I had already declined, and did not agree to. I've emailed them twice asking for a refund for the $49.99 (which they took time to cancel, but did not refund), and they have not responded. I see in a lot of complaints against them for this very thing. It's interesting that in one of the videos that Mere states "if you aren't happy, simply ask for a refund". Complete bait and switch.

  

  Business Response

  Date: 05/22/2024

  Hello there,
  
  I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
  
  The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
  
  To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
  
  Our 60-Day Guarantee: Your Peace of Mind
  
  We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
  
  How to Reach Us:
  
  Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
  
  In regard to your review, we understand that this has been a distressing experience, and we genuinely want to make things right for you. Once the issue is resolved to your satisfaction, we kindly ask if you would consider updating or removing your review. Your feedback helps us improve, and we want to ensure that your experience aligns with the high standards we set for ourselves.
  
  To better assist you,I have cancelled your subscription and refunded $49.
  
  
  Thank you for bringing this to our attention, and we appreciate your understanding and patience.

• Initial Complaint

  Date:05/14/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I thought I signed up for a 1 time charge of $29 to receive an e-book Metabolic Flush and the supporting e-book food substitution list. I do not recall signing up for a monthly $49 fee which they have charged every month for the last few months. I went onto their website to cancel the subscription thinking that it was my error. Their web site makes you scroll through multiple pages and tries to shame you into keeping the membership. On the last page there is a link to cancel the subscription but it doesn't work, I've signed onto their site multiple times and the link simply does not work - it's a fake button. I also sent them an email letting them know that the link was broken and to please cancel the subscription that I didn't sign up for and to refund me. They did not respond and this month my credit card shows that they charged me another $49,

  

  Business Response

  Date: 05/15/2024

  Hello there,
  
  I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
  
  The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
  
  To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
  
  Our 60-Day Guarantee: Your Peace of Mind
  
  We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
  
  How to Reach Us:
  
  Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
  
  In regard to your review, we understand that this has been a distressing experience, and we genuinely want to make things right for you. Once the issue is resolved to your satisfaction, we kindly ask if you would consider updating or removing your review. Your feedback helps us improve, and we want to ensure that your experience aligns with the high standards we set for ourselves.
  
  To better assist you, I have cancelled the subscription and refunded 3x$49. 
  
  
  Thank you for bringing this to our attention, and we appreciate your understanding and patience.

  Customer Answer

  Date: 05/15/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:05/03/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am SO DISAPPOINT IN 2023 I subscribe to the website it said one time charged and now in the year ******************************************************************************* the year 2023 ($49) is coming out of my credit card every month now and the most Recent Charge is *** -02-2024! I live in ******, SHAME ON ME FOR NOT CHECKING MY STATEMENTS BUT I HONESTLY did not believe that this business was a SHAM NO HONEST BUSINESS KEEPS CHARGING WITHOUT PROVIDING A SERVICE I unsubscribed and am still Being Charged for SOMETHING IM NOT USING. And not letting the customer know THE RENEWALS prices are being taken out. AM ASKING FOR A FULL REFUND for the months of being charged and not using the Product . BEware .. CHECK YOUR STATEMENTS FOR CHARGES!!!!

  

  Business Response

  Date: 05/06/2024

  Hello there,
  
  I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
  
  The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
  
  To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
  
  Our 60-Day Guarantee: Your Peace of Mind
  
  We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
  
  How to Reach Us:
  
  Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
  
  In regard to your review, we understand that this has been a distressing experience, and we genuinely want to make things right for you. Once the issue is resolved to your satisfaction, we kindly ask if you would consider updating or removing your review. Your feedback helps us improve, and we want to ensure that your experience aligns with the high standards we set for ourselves.
  
  To better assist you, I have cancelled the subscription and extended it to 120-days so I refunded 4x$49. 
  
  If there is anything we can do to rectify this situation or assist you further, please don't hesitate to reach out to me directly or through our customer care team. Your satisfaction is important to us, and we're committed to addressing your concerns.
  
  
  Thank you for bringing this to our attention, and we appreciate your understanding and patience.

  Customer Answer

  Date: 05/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:04/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled a membership a year ago with this company and have been charged yet again on my credit card.

  

  Business Response

  Date: 04/30/2024

  Hello there,
  
  I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
  
  The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
  
  To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
  
  Our 60-Day Guarantee: Your Peace of Mind
  
  We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
  
  How to Reach Us:
  
  Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
  
  In regard to your review, we understand that this has been a distressing experience, and we genuinely want to make things right for you. Once the issue is resolved to your satisfaction, we kindly ask if you would consider updating or removing your review. Your feedback helps us improve, and we want to ensure that your experience aligns with the high standards we set for ourselves.
  
  To better assist you, have you emailed us before to cancel it? I do not see any correspondence from you. Also, I have cancelled your subscription and extended our 60-day money back to 120-days.
  
  If there is anything we can do to rectify this situation or assist you further, please don't hesitate to reach out to me directly or through our customer care team. Your satisfaction is important to us, and we're committed to addressing your concerns.
  
  
  Thank you for bringing this to our attention, and we appreciate your understanding and patience.

  Customer Answer

  Date: 04/30/2024

  While I appreciate the company cancelling my membership and reimbursing the monthly charges. I feel the site is deliberately hiding the additional monthly charges. This is both confusing and misleading to the consumer. The average consumer is not a lawyer who has the capacity or time to read pages of fine print.