Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/30/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/05/2021 I ordered the ************************************* A copy of the receipt is attached here. You can clearly see on the order confirmation that the order total was $0.00. I thought this was free, as indicated by this invoice. But my credit card was charged an additional $29.00 for this ************************************* In speaking to *******, the Svelte ************************* *** today, September *******, he said that the one time payment of $29 for the ************************************ activated the 7 day free trail, which apparently activated a reoccurring monthly charge of $49!! This $49 charge has been ongoing since 9/13/2021-9/2024 for a whopping total of $1,813.00!!This is outrageous!! No where on this receipt from 9/05/2021, does it indicate that I would be charged the initial $29, or a lifetime of monthly payments of $49!! These are incredibly fraudulently, deceptive, dishonest and shady business practices. From September 2021 to December 2023, $49 has been charged every month on my **** card to SV Train. From January 2024 to September 2024, $49 has been charged to Svelte Media **** for a total, over three years, of $1,813.00!I want the $1,813.00 that was deceptively taken from me returned to my credit card immediately. The wholesome, positive workout company that I enjoyed during COVID has turned out to be a nightmare!!

  

  Business Response

  Date: 10/01/2024

  Hello there,
  
  I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
  
  The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
  
  To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
  
  Our 60-Day Guarantee: Your Peace of Mind
  
  We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
  
  How to Reach Us:
  
  Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
  
  In regard to your review, we understand that this has been a distressing experience, and we genuinely want to make things right for you. Once the issue is resolved to your satisfaction, we kindly ask if you would consider updating or removing your review. Your feedback helps us improve, and we want to ensure that your experience aligns with the high standards we set for ourselves.
  
  To better assist you,we have cancelled your subscription and extended our 60-day to 120-day money back guarantee. I have refunded 4x$49. 
  
  
  Thank you for bringing this to our attention, and we appreciate your understanding and patience.

  Customer Answer

  Date: 10/21/2024

   
  Complaint: 22361177
  
  I am rejecting this response because:  the Svelte Company has taken $1,813.00 from me.  By their own admission they said that their policies are confusing and not clear. Offering me $196.00 when over one thousand  and eight hundred dollars was  taken  is NOT just compensation!  I want the full amount of money that was taken, returned to the credit card they have on  file.  I have received no benefit from this organization after the initial  sign up.  I had no idea that they would be charging me for a membership I did not know want or even know I was being charged for.  

  This company's business practices are not transparent and they are confusing and designed to trick people into paying for something that seems like a reasonable one time purchase only to deceive them into  purchasing  an ongoing  product that is something totally different.

  I want full compensation for the money, $1,617, this company fraudulently charged my credit card ($1,813 -$196=$1,617).
  
  Sincerely,
  
  ***** *******

  

  Business Response

  Date: 10/24/2024

  Dear *****,

  
  We sincerely apologize for the confusion and frustration this situation has caused. At Svelte, we strive to ensure transparency in all of our processes, and we regret that our policies were unclear and caused unintended charges to your account.

  To clarify, we have extended our money-back guarantee and have already refunded four charges of $49 to your credit card, totaling $196.

  Please know that your feedback is taken seriously, and we will continue to improve our policies to ensure they are clearer and more straightforward for all our customers.
  Thank you for your patience, and we look forward to resolving this matter promptly.

  
  Best regards,
  The Svelte Team

  Customer Answer

  Date: 10/30/2024

   
  Complaint: 22361177
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:09/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I see a recurring charge from SVELTE media. I have repeatedly gone through steps to attempt to cancel this recurring charge that this company has charged since Jan2024. There are no ways to cancel, and requests to access the site and change password have zero followup. This company should be shut down and investigated for criminal fraud.

  

  Business Response

  Date: 10/01/2024

  BBB complaint
  
  Hello there,
  
  I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
  
  The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
  
  To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
  
  Our 60-Day Guarantee: Your Peace of Mind
  
  We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
  
  How to Reach Us:
  
  Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
  
  In regard to your review, we understand that this has been a distressing experience, and we genuinely want to make things right for you. Once the issue is resolved to your satisfaction, we kindly ask if you would consider updating or removing your review. Your feedback helps us improve, and we want to ensure that your experience aligns with the high standards we set for ourselves.
  
  To better assist you, I have cancelled your subscription and refunded 4x$49.
  
  
  Thank you for bringing this to our attention, and we appreciate your understanding and patience.
  
  

• Initial Complaint

  Date:09/30/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i have never bought your services, and suddenly every month is appearing in my AMEX credit card a charged of USD 49 why?you are stealing my money.

  

  Business Response

  Date: 10/01/2024

  Hi there,
  
  Thank you for contacting Svelte Training.
  
  I apologize for the inconvenience. I am happy to help.
  
  Could you please let me know the email address you use to purchase the program? I tried to search for your email address on our system but I did not find any record of a purchase.
  
  If you could provide your first name and last name used to place the order, or the order ID number of your purchase program that would be very helpful.
  
  Any information you can give to me would be appreciated. I look forward to your reply as I would love to help.
  
  Feel free to reach out if you need further assistance.

• Initial Complaint

  Date:09/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a $29 purchase 24 September 2023. This company since has been taking a $49 monthly subscription totalling $637 as I am ** based I have also been paying currency conversion fees. This only came to light when I was unable to make a purchase on my credit card due to this CPA. I have no contract have never used the service and it was not clear that a subscription was made with a standalone purchase.

  

  Business Response

  Date: 09/25/2024

  Hello *****,
  
  I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
  
  The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
  
  To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
  
  Our 60-Day Guarantee: Your Peace of Mind
  
  We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
  
  How to Reach Us:
  
  Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
  
  In regard to your review, we understand that this has been a distressing experience, and we genuinely want to make things right for you. Once the issue is resolved to your satisfaction, we kindly ask if you would consider updating or removing your review. Your feedback helps us improve, and we want to ensure that your experience aligns with the high standards we set for ourselves.
  
  We have already cancelled this last month and extended our 60-day money back guarantee to 120-days so it's 4x$49. 

  
  
  Thank you for bringing this to our attention, and we appreciate your understanding and patience.
  

  
  

  Customer Answer

  Date: 09/25/2024

   
  Complaint: 22325927
  
  I am rejecting this response because:
  

  I did not knowingly sign up to this plan or most importantly authorise the monthly payment of 49Usd. I have repeatedly requested a full refund, asked for my data and plan usage, I have also requested for the complaint to be escalated. The first day I was advised someone would call me that day and they did not. I have had no contract and neither did I want need or use the plan which has put me in a detrimental financial situation to the tune of 637 usd and currency conversion fees as I am in the **. Furthermore I am still receiving emails from your company which I do not want and in the ** would contravene GDPR. So until all my subscriptions have been received back to my account. My complaint is escalated and my data is confirmed to me, this is called a subject access request in the ** and will show that the policy has not been used. I do not accept your response. Fundamentally I did not authorise the payments and I expect to be put back into at least the same position as I would be in if I had had no dealing with Svelte media and will not be satisfied until this is the case. 

  Sincerely,
  
  ***** ********

  

  Business Response

  Date: 09/26/2024

  Dear *****,

  
  Thank you for your message, and we sincerely apologize for any inconvenience caused. We understand your concerns and are committed to addressing them promptly.

  We regret that you did not receive the call as promised, and we will escalate your case to ensure further follow-up. We sincerely apologize for the inconvenience you've experienced and appreciate your patience. We've thoroughly reviewed your case and understand your concerns regarding the charges incurred.

  
  We're committed to resolving this matter promptly. Regarding your request for a refund, we understand your stance and genuinely aim to address your concerns. We have already extended our money-back guarantee to 120 days and offer a full refund for the unauthorized charges of 4 x $49.
  
  
  Please feel free to reach out to us directly if you have any further questions or require additional information. Your understanding and cooperation are greatly appreciated.
  
  Sincerely,
  ***** *******
  CS Manager, Svelte Media

  Customer Answer

  Date: 09/26/2024

   
  Complaint: 22325927
  
  I am rejecting this response because:
  I have still not received the full refund of 637 usd. A copy of my contract, your complaints procedure and the details for your governing body or the personal information of mine held by your company. The payments were unauthorised and I want you to issue a full and complete refund. And also confirm my policy usage 
  Sincerely,
  
  ***** ********

  

  Business Response

  Date: 09/30/2024

  Hello! Thank you for reaching out regarding your complaint. I want to clarify that our standard policy includes a 60-day money-back guarantee, which we have recently extended to 120 days to better accommodate your issue.
  

  Customer Answer

  Date: 09/30/2024

   
  Complaint: 22325927
  
  I am rejecting this response because: The business has not addressed that I have not signed up to any policy or scheme. As such the payments were unauthorised. 
  
  Sincerely,
  
  ***** ********

  

  Business Response

  Date: 10/08/2024

  Hi, we have cancelled and extended our money back guarantee to 120 days. 

  Customer Answer

  Date: 10/08/2024

   
  Complaint: 22325927
  
  I am rejecting this response because:
  I still have yet to receive my full refund of 637 usd and the information your company holds on me including my usage of this plan
  Sincerely,
  
  ***** ********

  

  Business Response

  Date: 10/10/2024

  Hi, we refunded the charges from May to August that's 4x$49.

  Customer Answer

  Date: 10/19/2024

   
  Complaint: 22325927
  
  I am rejecting this response because:
  I have not received a full refund. My data information and also your complaints procedure. To be clear that is the only resolution I will accept. I want you to prove that I have signed up for knowingly and used this plan. Because I have not. Therefore I expect a full refund. 
  Sincerely,
  
  ***** ********

  

  Business Response

  Date: 10/21/2024

  HI, we already issued 4x$49 and we have extended our money back guarantee to assuage the situation.

  Customer Answer

  Date: 10/21/2024

   
  Complaint: 22325927
  
  I am rejecting this response because:
  You keep coming back with the same response and not resolving the issue. Please call me on ************
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:09/08/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***** to purchase the plan and it says I've already purchased it. But I have never received an email. So just wondering if the email can be resent? If not, then I would request a refund.

  

  Business Response

  Date: 09/25/2024

  Hi ******,

  Thank you for reaching out, and Im sorry to hear about the trouble youve had with receiving your plan. Could you please confirm if youre referring to the MetaBoost Connection program? Weve already sent an email with your purchase details, but its possible it ended up in your spam or junk folder, so please check there as well.

  If youre still unable to locate it, wed be happy to resend the email. Should you prefer a refund, we can assist you with that too.
  Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
  

  Best regards,
  *****
  Customer Service Manager
  **********************
  
  
  

  
  

  Customer Answer

  Date: 10/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:08/29/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Made a ONE-OFF payment to Svelte I think early last year. I did not subscribe to anything and simply purchased the one and done videos. To my horror, later on I discovered that I had been charged $49 PER MONTH for a subscription that I did not sign up for (it says "Svelte Media In" on my statement). I even emailed them late last year and heard nothing back whatsoever. Whilst partly my own fault for not checking what was being taken out of my account each month, I am appalled that this amount is STILL being deducted from my account each month. I require a refund for each and every month that I have had monies taken out of my account, and this so called "subscription" cancelled immediately. What a scam!

  

  Business Response

  Date: 09/03/2024

  Hello there,
  
  I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
  
  The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
  
  To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
  
  Our 60-Day Guarantee: Your Peace of Mind
  
  We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
  
  How to Reach Us:
  
  Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
  
  In regard to your review, we understand that this has been a distressing experience, and we genuinely want to make things right for you. Once the issue is resolved to your satisfaction, we kindly ask if you would consider updating or removing your review. Your feedback helps us improve, and we want to ensure that your experience aligns with the high standards we set for ourselves.
  
  To better assist you, I have cancelled your subscription and extended our 60-day to 120-day money back guarantee. I refunded 4x$49.
  
  
  Thank you for bringing this to our attention, and we appreciate your understanding and patience.

• Initial Complaint

  Date:08/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled after the first order. However more charges have been made to my account. I also kept leaving the online messenger group but kept being added back in. I am responsible for the charge on 5/28 for *****. Charges I am disputing are 6/26 *****, 7/19 39.98 and 8/17 39.98. I have not had access to the classes products since I cancelled, yet I am still being charged. I sent in ANOTHER cancellation. However please resolve items charged without permission.

  

  Business Response

  Date: 08/29/2024

  Hi there,
  
  Thank you for contacting Svelte Training.
  
  I apologize for the inconvenience. I am happy to help.
  
  Could you please let me know the email address you use to purchase the program? I tried to search for your email address on our system but I did not find any record of a purchase.
  
  If you could provide your first name and last name used to place the order, or the order ID number of your purchase program that would be very helpful.
  
  Any information you can give to me would be appreciated. I look forward to your reply as I would love to help.
  
  Feel free to reach out if you need further assistance.

  Customer Answer

  Date: 09/16/2024

  The email address they send me emails to is 

   

  ***********************

• Initial Complaint

  Date:08/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  La fecha de Transaccin fue el 56/06/2024, por U$s 29. Me lo vienen descontando de la tarjeta desde entonces y quiero desuscribirme ya. No puedo pagarlos porque estoy sin trabajo y, en ********* el dlar tiene un montn de impuestos aparte.

  

  Business Response

  Date: 08/28/2024

  Hi ********,

   

  Thanks for reaching out. I've checked your account under ******************************************** and there's only one charge for $29. Do you have another account I can check?

• Initial Complaint

  Date:08/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the end of April 2024, I accepted an offer of a one time fee of $29, for a Svelte program. I have been charged over $50 for the last 4 months even though I have not signed up or give authoriszation to deduct future moneys from my account. I would also like to query why they still have my debit card details that allows them to deduct as they please, I did not give them permission to retain that information. Is there no regulating body that protects consumers? Im would like a full refund and a explanation as to why this has occurred.

  

  Business Response

  Date: 08/27/2024

  Hello there,
  
  I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
  
  The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
  
  To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
  
  Our 60-Day Guarantee: Your Peace of Mind
  
  We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
  
  How to Reach Us:
  
  Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
  
  In regard to your review, we understand that this has been a distressing experience, and we genuinely want to make things right for you. Once the issue is resolved to your satisfaction, we kindly ask if you would consider updating or removing your review. Your feedback helps us improve, and we want to ensure that your experience aligns with the high standards we set for ourselves.
  
  To better assist you, I have cancelled your subscription and extended our 60-day to 120-day money back guarantee. I refunded 4x$49.
  
  
  Thank you for bringing this to our attention, and we appreciate your understanding and patience.

• Initial Complaint

  Date:08/22/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have not been able to access site since trial. It says my email is invalid. I have since been charged ***** and an 8.00 charge. Unable to log in to cancel. I want a refund!

  

  Business Response

  Date: 08/23/2024

  Hi there,
  Im very sorry to hear about the issues youve encountered with accessing the site and the charges to your account. Weve reviewed your case and have processed a refund for the $41.00 and $8.00 charges. You should see the funds returned to your account shortly.

  
  If you have any further questions or need additional assistance, please feel free to reach out. We're here to help!

  
  Best regards,

  ***** of Svelte Team

  Customer Answer

  Date: 08/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 08/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 08/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************