Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I thought i was getting a one time for $ ***** I did not realize that my card was being charged ***** each month.

  

  Business Response

  Date: 11/27/2024

  
  Hello there,
  
  I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
  
  The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
  
  To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
  
  Our 60-Day Guarantee: Your Peace of Mind
  
  We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
  
  How to Reach Us:
  
  Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
  
  In regard to your review, we understand that this has been a distressing experience, and we genuinely want to make things right for you. Once the issue is resolved to your satisfaction, we kindly ask if you would consider updating or removing your review. Your feedback helps us improve, and we want to ensure that your experience aligns with the high standards we set for ourselves.
  
  To better assist you, I have cancelled your subscription and refunded 2x$49 back to your original payment method. 
  
  
  Thank you for bringing this to our attention, and we appreciate your understanding and patience.
  
  

• Initial Complaint

  Date:11/22/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to cancel my order please dont use

  

  Business Response

  Date: 11/26/2024

  
  Hello there,
  
  I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
  
  The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
  
  To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
  
  Our 60-Day Guarantee: Your Peace of Mind
  
  We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
  
  How to Reach Us:
  
  Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
  
  In regard to your review, we understand that this has been a distressing experience, and we genuinely want to make things right for you. Once the issue is resolved to your satisfaction, we kindly ask if you would consider updating or removing your review. Your feedback helps us improve, and we want to ensure that your experience aligns with the high standards we set for ourselves.
  
  To better assist you,I have cancelled your subscription per your request. 
  
  Thank you for bringing this to our attention, and we appreciate your understanding and patience.
  
  

  

  Business Response

  Date: 11/26/2024

  Hi, we have cancelled this. I have extended our 60-day money back guarantee to 120-days so I refunded 4x$49. 

• Initial Complaint

  Date:11/19/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/19/2024 we purchase a subscription for membership to Svelte workout program. The membership was $29.99 and offered a free 7-day trial of a premier program that is normally $49.99/month. Our card was charged for the $29.99 and then our bank flagged a fraudulent charge from the company for $199.00.

  

  Business Response

  Date: 11/20/2024

  Hi there,
  
  Thank you for contacting Svelte Training.
  
  I apologize for the inconvenience. I am happy to help.
  
  Could you please let me know the email address you use to purchase the program? I tried to search for your email address on our system but I did not find any record of a purchase.
  
  If you could provide your first name and last name used to place the order, or the order ID number of your purchase program that would be very helpful.
  
  Any information you can give to me would be appreciated. I look forward to your reply as I would love to help.
  
  Feel free to reach out if you need further assistance.

  Customer Answer

  Date: 11/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business and talked with them over the phone in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ***********

• Initial Complaint

  Date:11/12/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a $29 purchase 20 September 2024 and had never choosen the $49 option. However, I was charged $49 AND $29 dollars on October and this month again the $49. I also could never enter the website and their content since I never got an user and password to do so. Please CANCEL this subcription inmmediately.

  

  Business Response

  Date: 11/13/2024

  Hi,
  
  Thank you for contacting Svelte Training.
  
  I apologize for the inconvenience. I am happy to help.
  
  Could you please let me know the email address you use to purchase the program? I tried to search for your email address on our system but I did not find any record of a purchase.
  
  If you could provide your first name and last name used to place the order, or the order ID number of your purchase program that would be very helpful.
  
  Any information you can give to me would be appreciated. I look forward to your reply as I would love to help.
  
  Feel free to reach out if you need further assistance

  Customer Answer

  Date: 11/13/2024

  Here are both my purchases, one under my name ***** ******* and other under my mother ******* *******. The email I used for the purchases is *************************************** 

  You can clearly see that is says $29 and never $49 which I have paid twice now. I want you to cancel everything I DON'T want to pay anything else

  

  Business Response

  Date: 11/14/2024

  Hello there,
  
  I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
  
  The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
  
  To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
  
  Our 60-Day Guarantee: Your Peace of Mind
  
  We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
  
  How to Reach Us:
  
  Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
  
  In regard to your review, we understand that this has been a distressing experience, and we genuinely want to make things right for you. Once the issue is resolved to your satisfaction, we kindly ask if you would consider updating or removing your review. Your feedback helps us improve, and we want to ensure that your experience aligns with the high standards we set for ourselves.
  
  To better assist you,I have cancelled the subscription and refunded 2x$49 back to your original payment method. 
  
  
  Thank you for bringing this to our attention, and we appreciate your understanding and patience.
  
  

  Customer Answer

  Date: 11/14/2024

   
  Better Business Bureau:
  
  I will wait to see if the money is refunded, else I will fill another complaint. However, I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  
  
  Sofa Cantera

• Initial Complaint

  Date:11/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I do but recall ever signing up with ****** yet within the last year I have repeatedly been charge $49 a month. I can not find a way to cancel such subscription as all my emails come back as no subscription. I was just recently charged the $49 on my debit card from Sevlte media. Which again brought this to my attention. I need help cancelling this.

  

  Business Response

  Date: 11/11/2024

  Hi ****,
  
  Thank you for contacting Svelte Training.
  
  I apologize for the inconvenience. I am happy to help.
  
  Could you please let me know the email address you use to purchase the program? I tried to search for your email address on our system but I did not find any record of a purchase.
  
  If you could provide your first name and last name used to place the order, or the order ID number of your purchase program that would be very helpful.
  
  Any information you can give to me would be appreciated. I look forward to your reply as I would love to help.
  
  Feel free to reach out if you need further assistance.

• Initial Complaint

  Date:11/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for their one and done $29 program in April of this year. I NEVER clicked on the box to start a free trial for their $49 a mo program. My 77 yr old husband thought the $49 charge per mo was for something else. Ive been charged $49 for 6 mos. I wrote to get refund for $294 since they had no right to set me up for this program without my auth. After going back and forth theyre only willing to pay back 4 mos. I want the full amount back In reading the other complaints on here there are many other people that have been charged erroneously as well. This is a scam and I think they should be stopped from doing this to people!!!! They make it sound on other complaints that people have signed up in error. Its not true. They are just starting people on a program so that they can get a monthly payment out of them. I should have checked this site before signing up!!

  Customer Answer

  Date: 11/05/2024

  I see from reading the other BBB complaints about this company that we all have the same complaint. People are being charged for a program they never signed up for. In the company response they keep saying the same thing. That people are choosing the program with a 7 day free trial and then when they dont cancel within the 7 days they begin charging the $49 a month. The problem is I did NOT sign up for their 7 day free trial. I only signed up for a specific program for $29 total charge. Others are saying the same thing. They never signed up for the 7 day free trial. This is a SCAM and BBB needs to look closer at what is happening here. They are auto starting people up on a program they never chose and they are collecting monthly fees for it. This is stealing from people. I hope you are able to look at this closer and take it seriously. They are lying about what they are doing and they continue to get away with it!!

  

  Business Response

  Date: 11/06/2024

  HI, we have already cancelled this subscription and extended our 60-day to 120 day so we refunded 4x$49.

  Customer Answer

  Date: 11/06/2024

   
  Complaint: 22517445
  
  I am rejecting this response because: as I already told them, I never signed up for their program for $49 a month. They are scamming people by auto starting them on this program just as you see on the other complaints on here. This has nothing to do with their 60 day guarantee since I never signed up for this. Therefore I want all 6 months refunded to me!! I will be contacting the ************************ because this is not right. 
  
  Sincerely,
  
  ****** Perrz

  

  Business Response

  Date: 11/07/2024

  Thank you for sharing your concerns with us. We're sorry for any frustration you've experienced, and wed like to clarify our billing process to provide a clear resolution.
  Upon reviewing your account, it seems that you initially opted for our specific $49 program, which included an optional 7-day free trial for the monthly program. If not canceled within this 7-day window, the system automatically transitions to the monthly subscription. To support our customers, **** extended our money-back guarantee from 60 days to 120 days. Our goal is complete transparency, and we truly value our customers trust. Thank you for allowing us the chance to clarify.

  Customer Answer

  Date: 11/07/2024

   
  Complaint: 22517445
  
  I am rejecting this response because: In checking further with my bank there were 7 payments of $49 each that they have charged me incorrectly. (not the 6 I thought). They have credited me with 4 of the 7 payments.  This is not acceptable because I never chose their program to begin with. I only chose their program for $29 that was a one time fee.  Their Guarantee of 60 days or extension to 120 days does not apply to me since I never signed up for their program to begin with.  I need 3 more payments totaling $147.00 to be refunded back to me.  I will never accept less than this so going back and forth is not going to work. I will continue putting in complaints on social media and warning others. BBB please check out the other complaints that you already have filed. This has happened to many people and there are many more that have not filed a complaint. This company is not being honest. I filed a complaint with the ************************ today, and I'm not the first one to do so.
  
  Sincerely,
  
  ****** Perrz

  

  Business Response

  Date: 11/13/2024

  Hi, our company only offers 60-day money back guarantee. We have extended it to 120-day so we have refunded 4x$49.

  Customer Answer

  Date: 11/13/2024

   
  Complaint: 22517445
  
  I am rejecting this response because:they keep saying the same thing over and over. Again, this has absolutely nothing to do with the 60 day guarantee or the extension to 120 days. That guarantee is for a program that someone agreed to purchase or a program someone signed up for. I did not sign up for their program for $49. I never clicked off the request for a free 7 day trial for that program. 
  They keep claiming that people have signed up for that program when we havent. Please view the other claims in BBB that state the same complaint. This is a real issue that requires someone looking into the practices of Svelte Media. 
  I did purchase a $29 one time fee program, which I enjoyed! I never purchased their other program and therefore require full reimbursement, which is a remaining 3 payments of $49. 
  
  Sincerely,
  
  ****** Perrz

  

  Business Response

  Date: 11/14/2024

  Thank you for reaching out and for clarifying your experience. We apologize for the frustration and want to ensure you feel fully supported in resolving this matter.
  Our 60-day money-back guarantee, extended to 120 days, applies to any program our customers signed up for, including situations where there may be an unintended enrollment.We already extended our refund policy  for you.

   

  Customer Answer

  Date: 11/14/2024

   
  Complaint: 22517445
  
  I am rejecting this response because:
  Unintended enrollment is different than never enrolling at all!! I never check off your box that stated 7 day free trial. I never do free trials because of this very reason. I have never accessed your $49 program and dont even know what it is  
  

  I need full refund which 3 more payments of $49 each totaling $147.00  I will continue sending complaints and I will continue posting warnings to others on their social media until this is taken care of  

  Sincerely,
  
  ****** Perrz

• Initial Complaint

  Date:11/02/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a one-time offer and am now being charged monthly for something I specifically did not want.

  

  Business Response

  Date: 11/04/2024

  
  Hello there,
  
  I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
  
  The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
  
  To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
  
  Our 60-Day Guarantee: Your Peace of Mind
  
  We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
  
  How to Reach Us:
  
  Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
  
  In regard to your review, we understand that this has been a distressing experience, and we genuinely want to make things right for you. Once the issue is resolved to your satisfaction, we kindly ask if you would consider updating or removing your review. Your feedback helps us improve, and we want to ensure that your experience aligns with the high standards we set for ourselves.
  
  To better assist you, I have cancelled your subscription and extended our 60-day to 120-day money back guarantee. I refunded 4x$49. 
  
  If there is anything we can do to rectify this situation or assist you further, please don't hesitate to reach out to me directly or through our customer care team. Your satisfaction is important to us, and we're committed to addressing your concerns.
  
  
  Thank you for bringing this to our attention, and we appreciate your understanding and patience.

• Initial Complaint

  Date:11/01/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  El pasado 15 de octubre del 2024, me interes la promocin de Svelte y aprovech 3 de las ofertas, las cuales me fueron descontadas de mi cuenta bancaria en 10/15. En octubre 25, me percato de la realizacin de un descuento adicional, una suscripcin a un club, el cual en ningn momento autoric ni solicit. Busque en su pgina y solo permite realizar una cancelacin de la suscripcin, que no solicite. Deseo la devolucin total de mi dinero, no autorizado. Gracias

  

  Business Response

  Date: 11/04/2024

  
  Hello there,
  
  I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
  
  The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
  
  To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
  
  Our 60-Day Guarantee: Your Peace of Mind
  
  We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
  
  How to Reach Us:
  
  Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
  
  In regard to your review, we understand that this has been a distressing experience, and we genuinely want to make things right for you. Once the issue is resolved to your satisfaction, we kindly ask if you would consider updating or removing your review. Your feedback helps us improve, and we want to ensure that your experience aligns with the high standards we set for ourselves.
  
  To better assist you,I have cancelled your subscription and refunded $49.
  
  
  Thank you for bringing this to our attention, and we appreciate your understanding and patience.

  Customer Answer

  Date: 11/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********* *******

• Initial Complaint

  Date:10/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mi reclamo es que entre a ver videos de svelt y termine haciendo un simulacro con mi tarjeta el 16 de ***** de 2024 y me tomaron la tarjeta , la informacin es muy engaosa , desde ese da me cobran todos los meses hasta la fecha y aveces dos veces al mes 16 de ***** ******, 56 25 de ***** ******, 77 27 ********* ******, 33 27 ********* ******, 33 dos veces me sacaron la plata 26 de octubre ******, **************************************************************************************** dinero a la brevedad Me sacaron 445 dlares y no me deja poner eso en donde me pide el monto

  

  Business Response

  Date: 10/29/2024

  
  Hello there,
  
  I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
  
  The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
  
  To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
  
  Our 60-Day Guarantee: Your Peace of Mind
  
  We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
  
  How to Reach Us:
  
  Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
  
  In regard to your review, we understand that this has been a distressing experience, and we genuinely want to make things right for you. Once the issue is resolved to your satisfaction, we kindly ask if you would consider updating or removing your review. Your feedback helps us improve, and we want to ensure that your experience aligns with the high standards we set for ourselves.
  
  To better assist you, I have cancelled your subscription and refunded 2x$49.
  
  
  Thank you for bringing this to our attention, and we appreciate your understanding and patience.

  

  Business Response

  Date: 10/30/2024

  Hi, please note that we only offer 60-day money back guarantee. To assuage the situation, I have extended it to 120-day and refunded another 2x$49. 

• Initial Complaint

  Date:10/21/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I inadvertently signed up for what I thought was a one-time purchase and was charged ***** to my card for five months in a row. The company did send me an email but I could not access the application, and never once used it. When I called to have all 4 months of charges refunded (my mistake for not catching on sooner) I was informed that only 2 of 5 charges would be credited. Very unhappy with this outcome, and am requesting that 4 of the 5 monthly charges be credited, which the service *** refused to do.

  

  Business Response

  Date: 10/23/2024

  
  Hello there,
  
  I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
  
  The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
  
  To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
  
  Our 60-Day Guarantee: Your Peace of Mind
  
  We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
  
  How to Reach Us:
  
  Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
  
  In regard to your review, we understand that this has been a distressing experience, and we genuinely want to make things right for you. Once the issue is resolved to your satisfaction, we kindly ask if you would consider updating or removing your review. Your feedback helps us improve, and we want to ensure that your experience aligns with the high standards we set for ourselves.
  
  To better assist you, I have cancelled your subscription and extended our 60-day money back guarantee to 120-day. I refunded 4x$49.
  
  If there is anything we can do to rectify this situation or assist you further, please don't hesitate to reach out to me directly or through our customer care team. Your satisfaction is important to us, and we're committed to addressing your concerns.

  Customer Answer

  Date: 10/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ******