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Complaints
Customer Complaints Summary
- 225 total complaints in the last 3 years.
- 94 complaints closed in the last 12 months.
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Initial Complaint
Date:04/08/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was getting harassed for payment failed. After getting confirmation from my bank that Payment went through successfully of $330 on March 29. The representative from your finance department ******* kept telling me that your company was supposed to pay the loan off and I was supposed to pay you a monthly payment for loan $2,970 payment is $193.76 first payment 4/15/2025.. Why is your Tax Defense Network finance department calling me to tell me Tax Defense Network failed to pay the loan upfront that I was approved for and then I pay Tax Defense Network the Monthly payment. She couldn’t even tell me at first what she was calling for. She said your payment didn’t go through how do you want to pay. That is ridiculous. As you can see she called Wednesday and Friday and today April 7. Then she says oh I see the payment but you still need to pay. That is a red flag for me. I was uncomfortable moving forward. Then was told sorry no refunds. It’s past 3 days. This is absurd. You provided me no service just worry and regret. I will be sending this via email of submission of complaint to BBB to **********************************Initial Complaint
Date:04/08/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid Tax Defense Network about $3500 to help settle/pay my taxes with IRS. They promised to get me on a payment plan started and stop all the collection letters from the IRS. I started and paid them over a year ago in March of 2023. They failed to get me on a payment plan. They failed to resolve my tax resolutions. I asked for a refund and they refused outright to refund me my money. I told them I was not satisfied and they accomplished nothing on my taxes and I have proof. As of last week I received a collection notice from the IRS. As of today not one single payment came out of my account to pay the IRS on this supposed monthly plan they said they signed me up on. I have called their attorney who was working on my case multiple times which I have evidence of those conversations. Nothing was accomplished and they scammed me out of my money with no resolution and no refund.
I'll attach the IRS collection letters and other documentation.
Business Response
Date: 04/15/2025
Our team has had the opportunity to speak with our client about this matter recently and has reiterated the information provided to them regarding the completion of their services.Customer Answer
Date: 04/17/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: ********
I am rejecting this response because: as outlined in the letters I received from the IRS collection efforts are still going forward and no payments were withdrawn from my account. They lied from the beginning about this. Their only response was "we finalized his account" is not a good enough response from them and is ridiculous. I'm still receiving IRS collection and threat letters. They didn't do anything and I refuse this poor response from them. I would like a refund and they refuse.
Regards,
******* *****
Business Response
Date: 04/30/2025
Information confirming the work provided by our team has been provided to the client and the BBB. Additional suggestions on the best way to address our client's concerns have been provided as well.Initial Complaint
Date:03/31/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was told that they would help me with my tax problem. I was charged almost $8k and after several months, I was told to make monthly payments above and beyond my income. NOTHING CHANGED
Now I STILL have this lingering tax bill hanging over my head and I’m not sure what to do.
I don’t want to lose my house.Business Response
Date: 04/11/2025
Our team completed our client's services in 2024 with a Currently Not Collectible status. We understand, however, that they've been in contact with our team regarding an alternative resolution, which our team would be happy to review with them.Initial Complaint
Date:03/17/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
September 10, 2024 was my initial contact with Mr. ***** ***** regarding taxes that I owe to the IRS. I spoke to him on 9/11/24. On 9/12/24 we had several emails going as I was not at all comfortable with my house having a lien on it. He also wanted $4,000 to make this arrangement of which I am certain I could have done this myself. Of the total 4,000, I have paid them $1,945, out of $4,000. Please see Mr. ****** "Closing Letter" dated 9/10/24. On November 19, 2024, I received a letter from the IRS stating I owe over $19,000. This concerned me so I contacted Ms ***** ********. She basically told me that this was a standard letter and not to worry. Well, On March 5, 2025, I received a letter from the IRS stating "Amount Due Immediately: $20,366.87. Now I know this was not supposed to happen. Apparently My ***** had not closed my account afterall. The email I am attaching shows you the apprehension in my words. I really did not want to do this. Yet again I dealt with *****. At this point, I want my money refunded and for them to just drop their so called case. They have caused me great stress over all of this and I want nothing further to do with that company. See attached email and letter from the IRS showing $20,366.87 due IMMEDIATELY.Business Response
Date: 03/28/2025
Our team has spoken to our client about their concerns, and it seems they are confused about the services provided by our company and the communications from the IRS. Attempts to clear up this confusion with our client have been unsuccessful.Customer Answer
Date: 04/01/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: ********
I am rejecting this response because: I am very well aware of the agreement with Tax Defense Network. However, they have not fulfilled their obligation with the IRS with regard to my case. This all began in September and as of March, I have continued to receive demand letters from the IRS. As I stated before, I do not want to do business with such a delinquent company. I request a refund of the outrageous amount I have paid them to date and they can discontinue to not provide any service.
Regards,
****** *******
Business Response
Date: 04/08/2025
As explained in our previous response and via phone with our client, the notice received was not a demand letter. We have attempted to explain this in greater detail but have made little progress with our client. Information and resources regarding the notice received have been included in our previous response.Initial Complaint
Date:03/17/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I hired this services for IRS debt reduction process, and they filed my taxes and put on a payment plan without even investigating nor analyzing my situation as the person they had take my case **** **** initial representative spoken to ***** ******, said that in there process account there was no directions to work on the debt reduction process, so this people are saying I just hired them for the price of 2250.00 to file my 2023 and 2024 taxes and call IRS to put me in payment plan that is stuff I could have done my self they are misleading and you cant even get a hold of them if needed have numerous of emails and screen shot text as I am starting to believe this is a total scam and probably a 2 people managed company that is why you cannot speak to different representatives as they present them selves as.Business Response
Date: 03/28/2025
Our team works hard to ensure our client expectations align with their contracted services, but there seems to have been a disconnect here. Our team has contacted this client to address their concerns and to provide them with a service outcome matching their expectations.Initial Complaint
Date:03/13/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed up with these people to do my back taxes and when it came to make my first payment I told them I would not have the money, they took it from my bank anyway and are refusing to give it back to me. I have been in contact with them and now they are ignoring me. My bank account is now overdrawn $167.11 and will go up $25.00 by the day. They took $195.72 from me and I told them I had other bills that were supposed to come out of the money I had in my account. I have screenshots from my phone from when I called their finance department and text messages with the guy I was chatting with, who is the one who set up the program.Business Response
Date: 03/24/2025
Our client's concerns have been reviewed and addressed by our team.Customer Answer
Date: 03/31/2025
Sorry I didnt get your email. Yes they refunded me my money finally. Thank youInitial Complaint
Date:03/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company was suppose to help me with the IRS and back taxes but actually made things worse. They NEVER call you back. I have left message after message and even had an appointment and they didn't call. This cost almost $400 a month. They have received like $2400. dollars from me and cannot or just won't return my calls. That's $2400 I could have paid the IRS. I'm so sick of this and want nothing more than my money back as I am on disability so that's a lot of money for me. ********* ***** **** ***** ** ***. I hope you can help me with this matter. I figured being they were with the BBB, it was legit.Business Response
Date: 03/12/2025
Our team has attempted to contact our client regarding this matter, but they have not been responsive to our attempts to discuss their services. Regardless of their expected outcome for this matter, our team will need to speak with them to discuss how to proceed with their concerns.Initial Complaint
Date:03/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I called Tax Defense on 1/2/25 and they put me on the phone with a girl ******** who tells you the fairy tale.. I then paid 1500 via debit card on a payment plan with another payment mid January of 500 .. I got documents to do and they were to get my transcripts which they said takes weeks which is not true takes 24 hours but on 1/30 they said they got them and told me numbers of what I owed and for the years . They did not even have the years right I told them that via writing and nothing in return which they were paid 2000 and nothing other than texts from the ******** girl to speak so I can pay more for them to not do a thing. I am going to also file with ftc and tell the IRS today since now I have who knows who with my tax files and personal information but the person supposedly that told me the wrong numbers has never responded in 36 days since telling me its just ******** texts to get on the phone to tell me her lies to get the balance of the payment plan The agreement reads refunds allowed.Business Response
Date: 03/25/2025
Our team has contacted this person to discuss their service expectations and the steps necessary to address their concerns.Customer Answer
Date: 03/25/2025
**** ***** ****************************
Wed, Mar 12, 11:53?AM (13 days ago)
to me
Hello Ms. ********,
My name is **** ***** with Tax Defense Network. I am reaching out to you regarding your request for a refund. I attempted to call you, however, I was unable to leave a message. Please let me know your availability so that we may schedule a time to discuss the issues with your case. I am in available for appointments Monday-Friday, 10:00 AM – 5:00 PM Eastern.
Thank you,
**** *****
Client Care Advocate
9000 Southside Blvd., Bldg. 100, Suite 1900 , Jacksonville ,
FL
32256
Phone:
(904) 385-2058 |
Ext:
*** *
Fax:
(866) 438-2730
Email:
********************************
****** ******** **********************>
Wed, Mar 12, 12:42?PM (13 days ago)
to ****
I am free today from noon to 2 and tomorrow from 10 to 1
Let me know what works for you.
Thank you
****** ********
C *** *** ****
ReplyForward
Add reaction
They never responded to my response on March 12th this shows they are all about moneyBusiness Response
Date: 04/04/2025
To speak with our client, as our team was unavailable at their previously requested times, we reached out to the primary contact number on file. Without success, we again attempted to contact the client via email, from which we received a response. This matter is ongoing and we will continue to work with our client until a resolution has been reached.Customer Answer
Date: 05/14/2025
They sent me this release and it states I will not get my refund if I talk about them. I have waited since 4/24 to get a partial refund and this has not happened. He did tell me it took 21 days via mail but I requested to have it back where they pulled it from. I have never see where a business can do this and I own 2 of them if I did this to someone which no one has ever ask us for refund cuz I am honest but if they did I would return the funds in the manner I got them . They debited by account with my debit card . They did it within 2 hours of me speaking to them. I believe this business is a ponzi scheme by definition. I will also be speaking to the treasury person I know and telling them about this. I think BBB should protect us from vultures like this.Customer Answer
Date: 05/14/2025
They have not refunded me nor answered me. I mean when they wanted the money from me they would only take a debit card.
Thank you
Customer Answer
Date: 05/14/2025
No one has reached out . I have no unanswered emails or calls.
This is the last email received
**** *****
Thu, May 1, 6:41?AM (13 days ago)
to me, Refund
Hello Ms. ********,
Your refund release form was received. It does stipulate in the form as well to allow up to 21 business days for the processing of the refund.
Thank you,Thank you
Initial Complaint
Date:03/04/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
December 2023 hired this company to resolve past due tax. Worked with tax accountants to be deemed non collectible was told Feb 2024 all paperwork was filed. Kept getting warnings from IRS about tax all of 2024 was told that was normal. I called the irs myself end of 2024 and they had no correspondence with tax defense network. This company took 4000 of my money and didn’t do their job. They closed my case without resolving it and now are saying they are working on it but nothing is happening. I have called them every other day for weeks only to be passed around to different employees claiming they have authority to make decisions but no one there has any power or authority so they claim. I have spoken with ****, Nori, ****. **** was abusive yelling at me demanding I listen to him or I won’t even have a refund considered. This is a scam I feel like a complete fool and wasted money I could have used to pay the tax I owed or hired an attorney who would have actually done his job. This case still is not resolved over a year later. They didn’t do anything for me and now won’t take accountability.Business Response
Date: 03/24/2025
Our team has reviewed and responded to the client to address their concerns regarding their services. We're disappointed an IRS coding error has resulted in such a negative client perception but has worked to ensure this matter has been addressed by our team.Customer Answer
Date: 03/28/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
Tax defense network was at fault for not following through with the IRS to insure my case was properly handled before they originally closed it. I wasted months reaching out to them as they shuffled me around from department to department no one taking responsibility. After 3 months they finally did the right thing, but they need to accept responsibility for their mistakes and not try to make it the fault of the IRS. Case closed all is done and I am satisfied with the outcome they refunded me part of the money I rightfully was due.I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,****** ******
Initial Complaint
Date:03/04/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On August 21, 2024, I entrusted Tax Defense with $5,400, believing they would effectively resolve my tax debt by negotiating with the IRS to reduce the amount owed. I was specifically working with ***, who assured me that my issues would be addressed. However, Tax Defense failed to deliver on their promises, taking my money without any genuine effort to negotiate on my behalf.
When I requested *** to connect me directly with the IRS, he refused, claiming he wasn't willing to engage in back-and-forth communications between us. After months of waiting with no resolution, I decided to cancel my involvement with Tax Defense. To my dismay, *** told me he couldn't process my cancellation and instead provided a contact number that went unanswered, leaving me feeling scammed.
Frustrated and desperate to sort out my situation, I reached out to the IRS on February 11, 2025. They informed me that Tax Defense often misleads clients by claiming they cannot secure any tax breaks. Taking matters into my own hands, I successfully negotiated an agreement directly with the IRS.
I am now seeking a full refund from Tax Defense, as their lack of service and support has caused me significant frustration and financial loss.Business Response
Date: 03/24/2025
In deciding to pursue a resolution with the IRS directly, our client has chosen to set aside months of service provided by our team. We are disappointed they have chosen not to move forward but are willing to work with them to address their concerns. Their assistance in this process is needed for us to proceed.Customer Answer
Date: 03/27/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: ********
I am rejecting this response because: Tax defense did not wait on me for months to resolve my taxes. I waited on them to resolve my taxes. I decide to resolve my taxes with the IRS within one day at the after Dat the guy that I was working with decided he was not going to go back-and-forth with the IRS with me on the phone.
Regards,
****** *******
Business Response
Date: 04/13/2025
Our team has provided information concerning the client's request to speak with the IRS in our previous response and is not arguing that they have chosen to resolve their tax matter independently. However, to reach their desired outcome, our client must be responsive to our team's communication attempts so we can discuss their concerns further.
Our previous communication attempts have been unsuccessful, but we hope to reach them so we can move towards a resolution in this matter.Customer Answer
Date: 04/17/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: ********
I am rejecting this response because I got a call from Tax Defense wanting to charge me an additional $1500 to file my taxes, so I declined the offer. I wish for them to reimburse me my $5400.00, but no call was made to me about wanting to resolve this issue, or messages were left wanting to talk about resolving the issue regards,
****** *******
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