Information and Alerts
Service Area
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Alert Details
This business has 1 alert.
Pattern of Complaints
According to information in BBB files, Tax Defense Network has a pattern of complaint alleging contract/service issues.
Specifically, Consumers allege incomplete services/contract issues/refund issues.
On 03/11/25, BBB sent correspondence to Tax Defense Network requesting their voluntary cooperation in resolving the unanswered complaints as well as their cooperation in eliminating the pattern of complaint. This aspect of the Business Profile will be updated once additional information becomes available.
On 03/19/25, the company responded stating :
Tax Defense Network’s Commitment to Integrity and Customer Satisfaction
Our team has been incredibly disappointed to hear clients felt our services were falling short of
expectations and lacking value. Since the inception of our company, we have worked diligently to be
at the forefront of the tax resolution service industry but also the customer service industry.
Our customers are the reason we thrive as an institution, and their support means the world to us.
To continue to uphold our mission to assist those in need and to provide a helpful hand where none
are otherwise found, we will be implementing the following processes and policies:
Quality Assurance Practices
Based on our client feedback, our quality assurance practices are in need of updating and refinement.
This will be our first step in assuring each client receives the communication necessary to progress
their services and to reach a representative with any questions or concerns that may arise during their
time with us.
These quality assurance processes will also work to address any client questions regarding their
projected outcome(s) for services, as it seems we have an opportunity to better explain the short-term
and long-term goals to relieve our clients of their tax burdens.
Service Information Resources
Tax Defense Network offers 100% free tax resources and information on our website, and while we
hope each client has an opportunity to visit these pages, we understand this may not always be the
case. To encourage a more informative and transparent environment for our customers, we will work
to improve communication regarding our services, policies, contact processes, and tax-related
information so our customers can truly understand what is occurring with their services.
Having a more informed customer base allows us to ensure they are comfortable and confident in the
work being provided by our team. It also benefits our clients by providing them with the information
necessary to prevent recurring tax issues in the future.
Training
Employee training is a consistent part of our business process, but similar to our quality assurance
procedures, we may have an opportunity for improvement. We will revisit our current training to
ensure our employees are not simply well-versed in tax knowledge but are consumer-minded enough
to place themselves in their client's shoes. To empathize with our clients is to understand their
circumstances and plights and make them our own.
We understand and hear our clients.
Our team does not take this feedback for granted. We are grateful for this opportunity to improve and
will always continue to push towards better service.
A+ service is the goal. We intend to reach and maintain it!
Important Information
This business is BBB Accredited.
BBB has determined that Tax Defense Network meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business's products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business's product quality or competency in performing services.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.