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Business Profile

Computer System Designers

Web.com Group Inc

This business is NOT BBB Accredited.

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This business has 2 alerts

Complaints

This profile includes complaints for Web.com Group Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 172 total complaints in the last 3 years.
    • 46 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/04/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My webmail stopped working today with no notice.
      I have emails in subfolders which I require.
      I was told there is no esolution tie.
      I am unable to conduct business as I have important emails which cannot be access as they are in subfolders.
      I would like this fixed as soon as possible and compensation fr the outage as no notce was provided.

    • Initial Complaint

      Date:08/02/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Gross technical errors and value fraud
      Error message when attempting to access email logo site

      Customer Answer

      Date: 08/02/2023

      The issue is not duplicate. They keep doing the same things over and over. I paid for a whole year and they still threaten to delete my account with daily website and email sever errors 

       

      fraud and abuse of functions 

    • Initial Complaint

      Date:07/10/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was connected to Web.com online on June 8, 2023. I requested information on building a website for my business. I had already developed the website but did not know how to attach e-commerce. I provided the complete example of the website I created and stated that I wanted Web.com to design one just like it. They kept me on the line for nearly 4 hours. The order numbers are ********** and **********. I was charged $2,292.82 and $89.88 which were deducted from my bank account (Gulf Winds Credit Union) on June 9, 2023 by Web.com. When they finished, the website was inappropriate for professional use. The product I sell is to physicians, psychologists, and neuropsychologists. The information on the website was misleading and confusing, and frankly inaccurate. I had my staff look at the website, and every one stated it was NOT viable or appropriate, and my company should NOT be associated with it in any manner. I immediately contact Web.com and stated I was NOT going to use their website or SSL and requested a full refund (Web.com ticket number for my request is ********* case number *********). At that point, I was transferred numerous times. At one point their employee stated they were a “supervisor in billing” but when I asked some specific questions, the employee stated they were not a supervisor and did not work in billing. I made numerous calls and online inquiries over several weeks and each time I was given the run-around. It appeared that their business model was to get the customer so frustrated or exhausted that the customer would just quit trying to recuperate their money. There employees also refused to connect me with a supervisor and each stated that their supervisor was “out of the office right now.” They also refused to provide the name of their supervisor. When I asked who was actually in charge; they stated, “no one right now.” I called Web.com media communications number but a recording stated it is no longer a working number.

    • Initial Complaint

      Date:07/05/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They changed there email server without telling me
      I'm locked out of getting and receiving emails. They raised my prices a ridiculous amount and they have no customer support. They hold my homepage and email services and are completely unresponsive

    • Initial Complaint

      Date:07/05/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My MS OUTLOOK stopped working about 4 months ago. Contacted on several occasions for assistance and the information provided didn't help solve the problem. I am paying for my email address and domain : ********************************
      Access to the email servers is being denied and I am still being charged for the service. Just correct the issue as I am unable to use my Microsoft Outlook program to conduct email business.

    • Initial Complaint

      Date:05/30/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      1st of 2 complaints: double charged and refused to refund
      •2014 began using Web.com as hosting
      •Found their software outdated with bugs and not support SSL
      •May 2022 contacted them for solution
      •Told me to switch from my existing Legacy software account to a new account that supports SSL
      •June 2022, I created a new website in their new account and cancelled my old legacy account
      •They forgot to cancel my legacy account. The whole year double charged me for 2 accounts
      •April 2023 received an invoice for renewal $267 that is when I realized being charged twice
      •Called them. They said my monthly charge is for the legacy account that they forgot to cancel. Now I have to pay an annual fee for the renewal of the new account.
      •April 12, offered me a refund.
      •2 days later, denied the refund.
      •I called again. They said they rejected the refund not knowing that it was an overcharge. So they will refund this time. The supervisor approved of a full year refund
      •2 days later, they refunded me on 2 months only
      •I called them again. They said although they made the mistake, their system doesn't allow them to refund for the whole year.
      •They offered an indefinite 20% off annual hosting fee as compensation. I said I need to think about it.
      •Next day, I received an email that my annual charge has increased to a new updated price. At this point, I feel they are playing games with me.
      •I called again. I demanded to speak to the supervisor. The supervisor guaranteed that he will call me back the next day with an answer but he didn’t for a week and refused to answer my calls
      •an Agent promises the supervisor will call me back
      •never did
      •each call they press me to renew for upcoming June 1 due date
      •May 12, received email that my service was auto renewed without my consent
      •I called to refund that, as it is not due yet. They refunded me a portion of the charge. And deleted my website on the same day. I still have a contract with them till June 1

      Customer Answer

      Date: 05/30/2023

      This is a continuing of the first complaint regarding web.com not refunding me on a double charge for 1 year. •still in dispute regarding past year over charge, they auto renewed my upcoming annual charge that is not due for another 3 weeks. *I called them to refund that, as it is not due yet. They refunded me a portion of the renewal charge. And they deleted my website on the same day. I still have a contract with them till June 1 •I informed them, they said they will fix it but someone made the mistake of deleting all of my files •Each day I called they say that their back office is fixing it. Each day I speak with a new agent who doesn't know what is going on. Each day I have to retell the whole story. •They escalate to highest importance The agents admit they have no control of anything. •I received email that they finished fixing it. But I checked my site and it wasn’t fixed. •I called and the agent verified that they made a mistake by sending me the email as it is still being fixed. •2 days later, still not working. I called. They said someone made the mistake of closing the case and left it as they thought it was fixed already. So they reopened the case. •I asked if they were playing games with me. Or if they actually know what is going on * My site read "forbidden" when accessed. After I asked them to change it, it said "under construction". They didn't allow me to make a temporary website to inform customers. They said that would interfere with them fixing my website •They made me renew or else they wouldn't fix my website. So I renewed for 1 month in mid May even though I paid till June 1. So they insist that I double pay them again. I see this as a threat/ransom. •May 25 it still not working. It is showing on phones and not on PCs. They said will take another 48 hours. •I demanded to talk to management. They don’t know how to contact management. I demanded compensation. They refused.

    • Initial Complaint

      Date:05/30/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 30, 2023 I requested my account to be cancelled/disabled. This request was granted. On May 27, 2023 I was charged again for service that was supposed to have already been cancelled. Spoke to representative, again, who refused to remove my card from account. Her name is ****. She said she could disable my account at this time. Confirmation code *********. She also stated that she would email me everything that was discussed - Which she did not do. I would like a refund for services that should have already been cancelled on April 30th in the amount of 14.99 - also I would like my card number removed from this business.

    • Initial Complaint

      Date:05/15/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have tried multiple times to cancel my subscription because I don't use it anymore. I am still receiving monthly charges and have called support many times to disable my auto renew and subscription. I am still being charged monthly which is now theft. This company is a trap. ******* supposedly canceled my subscription but just received another bill. Now I have requested a refund. *********. Stop charging me and refund my money. I have made payments for months and never used your service. Stop please!

    • Initial Complaint

      Date:04/24/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I talked to one of the managers from web.com on 04/11/23, I told her that I have a lot problems with their platform, and that they do not have what I need to build my website. Well, the manager told me that they will going to give me a full refund $255.20 since they do not have what I need from their platform. Is been nine days and they have not given me my refund. Account Number: ********, Purchase Order Number: **********.

    • Initial Complaint

      Date:04/19/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Re: **************** and associated domains – Web.com Ticket *******

      On April 5, 2023, I paid for my primary domain name (noahomolaubi.com) and the transfer of two other domains (namely, ******************* and *************) from the online services of web.com. In addition, I bought security services SSL and domain privacy for the primary domain. In all, I paid web.com $412.92 to host my websites namely, ****************, *******************, and *************.

      Unfortunately, web.com has not been able to stand my websites. Their servers refused to upload my files despite my efforts. In addition, it was not disclosed that I will need to pay for extra expertise before my websites can run. In fact, their website positioning is contrary to this claim (***************************). I was billed for a service that is not functional.
      There were several efforts to contact the support services of web.com. In some of these instances, it is not uncommon to be asked to wait for 24-48 hours for the servers to update and able to provide the relevant service. In any case, my website was never served to the public and the issue of the 3-day freelook period cannot apply to my case because the service was never provided.

      To resolve the problem, I would appreciate: a refund of $412.92 from web.com, unlock my domains (******************* and *************), Transfer EPP codes for the domains, immediately unlock and release my domains for return to the original Registrars – hostmonster.com since the transfer from the original registrar is more than 5 days old.
      Enclosed are copies of my records concerning this purchase and my efforts to get web.com to meet its obligation of standing my website until I got frustrated on Saturday, April 14, 2023.

      I look forward to your reply and a resolution to my problem.
      Regards
      Babatunde Olorunfemi

      Web.com is a subsidiary of Newfold Digital (***************************)

    Web.com Group Inc is NOT a BBB Accredited Business.

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