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Business Profile

Computer System Designers

Web.com Group Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer System Designers.

This business has 2 alerts

Complaints

This profile includes complaints for Web.com Group Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 179 total complaints in the last 3 years.
    • 46 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/05/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They changed there email server without telling me
      I'm locked out of getting and receiving emails. They raised my prices a ridiculous amount and they have no customer support. They hold my homepage and email services and are completely unresponsive

    • Initial Complaint

      Date:07/05/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My MS OUTLOOK stopped working about 4 months ago. Contacted on several occasions for assistance and the information provided didn't help solve the problem. I am paying for my email address and domain : ********************************
      Access to the email servers is being denied and I am still being charged for the service. Just correct the issue as I am unable to use my Microsoft Outlook program to conduct email business.

    • Initial Complaint

      Date:05/30/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is a continuing of the first complaint regarding web.com not refunding me on a double charge for 1 year. •still in dispute regarding past year over charge, they auto renewed my upcoming annual charge that is not due for another 3 weeks. *I called them to refund that, as it is not due yet. They refunded me a portion of the renewal charge. And they deleted my website on the same day. I still have a contract with them till June 1 •I informed them, they said they will fix it but someone made the mistake of deleting all of my files •Each day I called they say that their back office is fixing it. Each day I speak with a new agent who doesn't know what is going on. Each day I have to retell the whole story. •They escalate to highest importance The agents admit they have no control of anything. •I received email that they finished fixing it. But I checked my site and it wasn’t fixed. •I called and the agent verified that they made a mistake by sending me the email as it is still being fixed. •2 days later, still not working. I called. They said someone made the mistake of closing the case and left it as they thought it was fixed already. So they reopened the case. •I asked if they were playing games with me. Or if they actually know what is going on * My site read "forbidden" when accessed. After I asked them to change it, it said "under construction". They didn't allow me to make a temporary website to inform customers. They said that would interfere with them fixing my website •They made me renew or else they wouldn't fix my website. So I renewed for 1 month in mid May even though I paid till June 1. So they insist that I double pay them again. I see this as a threat/ransom. •May 25 it still not working. It is showing on phones and not on PCs. They said will take another 48 hours. •I demanded to talk to management. They don’t know how to contact management. I demanded compensation. They refused.later, they refunded me on 2 months only
      •I called them again. They said although they made the mistake, their system doesn't allow them to refund for the whole year.
      •They offered an indefinite 20% off annual hosting fee as compensation. I said I need to think about it.
      •Next day, I received an email that my annual charge has increased to a new updated price. At this point, I feel they are playing games with me.
      •I called again. I demanded to speak to the supervisor. The supervisor guaranteed that he will call me back the next day with an answer but he didn’t for a week and refused to answer my calls
      •an Agent promises the supervisor will call me back
      •never did
      •each call they press me to renew for upcoming June 1 due date
      •May 12, received email that my service was auto renewed without my consent
      •I called to refund that, as it is not due yet. They refunded me a portion of the charge. And deleted my website on the same day. I still have a contract with them till June 1

    • Initial Complaint

      Date:05/30/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 30, 2023 I requested my account to be cancelled/disabled. This request was granted. On May 27, 2023 I was charged again for service that was supposed to have already been cancelled. Spoke to representative, again, who refused to remove my card from account. Her name is ****. She said she could disable my account at this time. Confirmation code *********. She also stated that she would email me everything that was discussed - Which she did not do. I would like a refund for services that should have already been cancelled on April 30th in the amount of 14.99 - also I would like my card number removed from this business.

    • Initial Complaint

      Date:05/15/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have tried multiple times to cancel my subscription because I don't use it anymore. I am still receiving monthly charges and have called support many times to disable my auto renew and subscription. I am still being charged monthly which is now theft. This company is a trap. ******* supposedly canceled my subscription but just received another bill. Now I have requested a refund. *********. Stop charging me and refund my money. I have made payments for months and never used your service. Stop please!

    Web.com Group Inc is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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