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Business Profile

Wireless

Unity Wireless, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

2.26

Average of 94 Customer Reviews

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Review Details

  • Charles K

    Date: 01/29/2024

    Worst provider I have ever had. False advertising, below sub par customer service. Will be contacting FCC about deceptive practice

    Unity Wireless, Inc.

    Date: 03/14/2024

    We would love to help you immediately with effective action. If you could email us at ****************************** we can certainly assist you.

  • Karen M

    Date: 01/29/2024

    I never signed u for this service and several times I have notified this company both by email and text.. The phone number that is said to call is only an automated system and can not talk to anyone. You continuously transfer me back into your service! ! Please leave me alone and dont transfer me into your service!!!!You only received one star because I was forced to leave at least one!

    Unity Wireless, Inc.

    Date: 03/14/2024

    We would love to help you immediately with effective action. If you could email us at ****************************** we can certainly assist you.

  • Jeremy M

    Date: 01/29/2024

    The tablet I received is pretty nice. However, unless I'm practically standing on a ******** cell tower, my tablet is nothing more than a useless paperweight. Why, knowing my area code, would you send me a service provider that is basically nonexistent where I live.. I'll be finding a company that pays a little more attention to my details than they do their profit margin. Not once has anyone called, emailed or checked to see if my service was on or even working. A request for a review was the first I'd heard from them, so I gladly accepted. Let's see if their listening now..

    Unity Wireless, Inc.

    Date: 03/14/2024

    We would love to help you immediately with effective action. If you could email us at ****************************** we can certainly assist you.

  • Steven V

    Date: 01/28/2024

    They give you two gigs of data a month I used two gigs in about 3 days so basically 27/28 days of the month the tablet is useless. Really really really poor customer service

    Unity Wireless, Inc.

    Date: 01/29/2024

    Hello,


    We have noticed that you have used up all your data allowance for this billing cycle. However we have upgraded your plan to the highest tier as a one time courtesy. Please restart your device and try now. We also recommend to connect to WiFi when you have the oppurtunity to do so.

  • Sam J

    Date: 01/28/2024

    I dont know how you got my information or who this c*** company even is but they have somehow accessed personal information. You cant reach anyone by phone and Im contacting my attorney

    Unity Wireless, Inc.

    Date: 01/29/2024

    Hello,

    Unfortunately, we cannot find any account with the information you have provided. We will go ahead and contact you via email to ask for additional details. 

  • Donna B

    Date: 01/27/2024

    Received an email thanking me for choosing them. Problem is, I did not choose them. I chose a different company. Now, that company still has not completed what they promised, but I'm a little tired of these fly by night companies. Funny thing is, both these companies are located in **************, **. Coincidence? Probably not. They're all probably run by the same group of crooks.

    Unity Wireless, Inc.

    Date: 01/29/2024

    Hello,

    upon reviewing your account. You applied for Unity Wireless through our online portal on 12/21. We are not sure what other company you are referring to, however, please note that Unity Wireless is not affilliated with any other company. We also are a trusted ACP provider and have been in this industry for a multiple years. You can check our ****** reviews, ******** page, and more to see customer feedback. Please expect an email from us soon so we can better asisst you with your needs. 

  • Michael B

    Date: 01/27/2024

    I never spoke to an actual person and it's called customer service

    Unity Wireless, Inc.

    Date: 01/29/2024

    Hello,

    We are sorry to hear that you were not able to speak to a representative. We want to let you know that you will be receiving a tablet. You should expect an email soon with your tracking details. If there is anything else we can helo you with, please reach out to us at **********************************

  • Rodney V

    Date: 01/27/2024

    Need to explain better how to use the service as far as set up once the person receives the device and if you advertise a free phone of 5G quality don't just have a tablet as the only option, very deceptive.

    Unity Wireless, Inc.

    Date: 01/29/2024

    Hello,

    All of our tablets come with a QR code on the box that shows you how to set up your device. In regards to your tablet, at the time of your application, you qualified for a tablet and not a phone.

  • Rodolfo C

    Date: 01/27/2024

    These guys **** they hang up on you they don't have supervisors on hand they take there sweet time to answer your questions and they just give you the runaround for a company taking tax payers money is a disgrace the government should shut these people down

    Unity Wireless, Inc.

    Date: 01/29/2024

    Hello,

    We have attempted to email you in regards to your port in request, however, we did not receive a response. Please do so at your earliest convenience so we can attempt to port you in again. We are sorry for any issues you have faced, we always try to assist our customers to the best of our abilities. We will also be investigating this claim, as this is unacceptable. 

  • Kristie B

    Date: 01/26/2024

    Cheap phone that I cant use with my number. I was told that I would have to contact the carrier, then reapply to see if I would be approved and it would take up to 2 weeks. Thats of being without a phone the entire time. No thank you! Id rather not. So I guess its a phone that the kids can use if nothing else.

    Unity Wireless, Inc.

    Date: 01/29/2024

    Hello,

    We are sorry for any inconvenience that has been caused. After looking into your account, we see that your account was deactivated due to not qualifying through the National Verifier or because your application has expired. In order to continue service, you will have to reapply through NLAD. 

Unity Wireless, Inc. is BBB Accredited.

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