Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/17/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Someone theft my name and information and opened a lifeline in my name. I have life line with assurance wireless not unity. The person s account is ************ I never had that phone number ************ I never signed up with unity and I dont live in *************. Please shut down ************ and mark as fraudulent I never had Unity wireless or American wireless and it keeps happening with these companies.please stop approving applications I only have Assurance wireless.

  Business Response

  Date: 10/20/2025

  Hello,

  Thank you for bringing this to our attention. Rest assured, the account has been deactivated permanently. It is important to note that when this account was created, it was automatically approved by the ****. Contacting them directly and letting them know about this issue would be a good idea so this doesnt happen again in the future.

  Thank you.

  Customer Answer

  Date: 10/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:10/13/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am writing to report a concerning issue with Unity Wireless, a company that has been sending me unsolicited emails claiming I need to submit documents for an application I never made. I am not a resident of **********, as their emails suggest, but live on the **********. I am alarmed by this situation, as it appears to be a potential ******* provide context, I have never applied for any services with Unity Wireless, nor am I enrolled in the Lifeline program, which they seem to reference. I contacted ******** to verify, and they confirmed they have no record of my name or application. They referred me back to Unity Wireless, but the company does not answer phone calls or provide any means to speak with a representative. As of yesterday, October 12, 2025, I received another email from Unity Wireless requesting document uploads, which I find highly suspicious.After researching online, I discovered multiple complaints from others labeling Unity Wireless as a potential scam. Unlike those cases, I have no prior interaction with this company, making these emails even more concerning. I worry this could be an attempt to collect personal information fraudulently.I have been unable to resolve this directly due to Unity Wirelesss lack of responsiveness. I am reaching out to the BBB to request an immediate investigation into this companys practices to protect myself and others from potential harm.Please advise on next steps or additional information you need from me. Thank you for your attention to this matter.Sincerely, Malianirose

  Business Response

  Date: 10/14/2025

  Hello,

  We apologize for any inconvenience that may have occurred. Please note that Unity Wireless is a legitimate company providing services to consumers nationwide, with reviews and satisfied customers to support that. The issue in question has since been addressed, and we were able to contact the consumer directly to resolve it.

  Thank you

• Initial Complaint

  Date:09/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 25, 2025, applied for a phone with Unitity Wireless because they were advertising that if you are on financial assistnace or ********* snap you can get a phone for free. So I applied and gave all my legal identification, social security info. and a copy of my snap card. After three weeks I still never received a phone. Received an email stating that they had activated my services but I believe sent out a sim card instead which I did not get also. Aftet trying to call the numbers listed in customer service realized those numbers are just answering machines. File a complaint with consumer affairs and they told me this company is ran by somone else. If they are going to work for our government they need to be accountable to follow the government rules when it comes to sales and advertising and not deceived the customers I want them to corret the problem as soon as possible. Did a review online with Trust Pilot and customer service lied and said the State of California had my account block with lifeline. I called the State of ****************************** and was told that is not true.

  Business Response

  Date: 09/15/2025

  Hello,

  
  We apologize for any inconvenience caused. Your account was temporarily locked due to a freeze placed by California; however, it has now been approved.
  Regarding your device, well be shipping a new one along with a SIM card since the original hasnt been received yet.

  
  Thank you for your patience and understanding.
  

  Customer Answer

  Date: 09/16/2025

   
  Complaint: 23884216
  
  I am rejecting this response because: Only until I received my phone and SIM card and know for sure it will work without any problems,

  Therefore until I received my products we will keep this case open,hoprfully they are on their way to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:09/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $50 for an "unlimited" plan. Which was supposed to include "unlimited" data. After 2 weeks, I ran out of datA. This is blatant false advertising. I contacted unity and asked for the unlimited data I paid for or a refund. I was given more data, but still ran out again.

  Business Response

  Date: 10/02/2025

  Hello,

  
  Thank you for reaching out and bringing this to our attention. Were more than happy to assist you.
  After reviewing your account, we see that you currently have two separate services with Unity Wireless, one through our prepaid program and another through ********.
  Lifeline Account: Your Lifeline account is active, and you still have data available that has not yet been used.
  Prepaid Account: Your prepaid account was disconnected on 9/21/25 due to a failed renewal. This account was only active for one month, during which you paid the initial plan fee.
  Please note that you were on our unlimited plan during that time. While the plan is unlimited, as stated in our Terms & Conditions, it is subject to network management practices. This means that after a certain amount of high-speed data usage, speeds can be reduced (throttled), but service is not disconnected. In your case, your connection was slowed after reaching the high-speed data threshold, but you remained connected to the network.
  We want to assure you that Unity Wireless does not engage in false advertising. Our plan details, including any usage thresholds and speed reductions, are outlined in our Terms & Conditions for transparency.
  If youd like to reactivate your prepaid account or explore alternative plan options, wed be happy to help guide you. Please let us know how youd like to proceed.
  

• Initial Complaint

  Date:08/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After using my *** to signing up for free phone wich was never Recleved i use my food stamps were Stolen and spent in ********

  Business Response

  Date: 08/12/2025

  Hello,

  Upon further investigation, we have found that we have tried assisting you via email. Your original application was for a sim only, which was received. We did offer an upgrade for a device however we did not receive an answer back. We also attempted to give you a call, however that was unsuccessful. Please look out for an email as we will be reaching out once more. 

  Thank you.

• Initial Complaint

  Date:08/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently got a phone from unity wireless and the speaker doesn't work I contacted them and they did nothing about it now I don't have a phone and it's important that I have one because I have a lot of health problems so that's why I'm making a complaint

  Business Response

  Date: 09/09/2025

  Hello,

  Thank you for bringing this to our attention and we apologize for any inconvenience that has been caused. We went ahead and checked all forms of communication with the consumer and found no complaints regarding this matter. We were able to reach the customer and assured him we will be sending him a new replacement device today. If there is anything else we can assist with, please let us know. 

  Thank you

  Customer Answer

  Date: 09/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:07/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unity wireless are not providing cell phone or service to new customers. The phone number are not working.

  Business Response

  Date: 07/18/2025

  Hello,

  Thank you for reaching out. We would like to assure you that the application you submitted was pending, and eventually got denied. As this decision was not made by us, but by the state of California for Lifeline. We do not know the reason behind this rejection. The best thing to do is to reapply and making sure all the information you submit is accurate and correct. We sincerely apologize for the inconvenience, and we hope to have you as a customer soon! If you have any questions, please reach out to us at *********************************** or give us a call at **************.

  Customer Answer

  Date: 08/05/2025

   
  Complaint: 23609655
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:03/12/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been attempting to contact a company to assist with getting access to my account so I can continue to have phone services with them but their IVR explains what I can do to resolve my issue and then hangs up.I have been attempting to contact them via their chat system as well which I do get answers on but it's hours later and then they close it, don't email me about a agent finally getting to me(I have checked my spam folder as well as junk and promotional emails) and have told me to call them instead to verify who I am.

  Business Response

  Date: 03/14/2025

  Hello,

  We sincerely apologize for the inconvenience you have faced. After looking through your account, it seems like you have been assisted already and all your concerns have been resolved. Should you have any other questions, feel free to email us at ************************************************************

  Thank  you!

  Customer Answer

  Date: 03/24/2025

   
  Complaint: 23057023
  
  I am rejecting this response because:

  I am still having issues processing a payment with them and also I keep getting told to try different things that don't seem to work 
  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 04/22/2025

  Hello,

  We attempted to email the consumer on 03/25, however no response was received. We also attempted to call the consumer but no response was found, a voicemail was left. It is unclear what the issue they are facing is, as their account looks active and there is usage on the account. If they can reply to our email we can go ahead and help them out immediately. 

• Initial Complaint

  Date:09/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had gotten a tablet and it needs to be replaced that all I'm asking for..

  Business Response

  Date: 11/04/2024

  Hello,

  We have reached out to the consumer via email. Once we receive the information needed, a replacement device will be shipped out. 

• Initial Complaint

  Date:06/07/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am on the lifeline service through the ********************************** had advised" UNLIMITED" INTERNET DATA, TALK & TEXT so that's what service I signed up for but since the day i started using their service I've been experiencing some issues with my ************* because for some unknown reason my ************* kept getting cut off starting from the 3rd day of using their service & been happening past few months the 3rd day of the month i get cut off my internet saying i' ve run outta internet i dont know how when I have unlimited Internet

  Business Response

  Date: 07/05/2024

  Hello,

  We hope this message finds you well. Our records indicate that you previously had two accounts with **********************, both of which were disconnected on different occasions: one on January 1, 2024, and the other on April 2, 2024. 
  
  Currently, the *** program is paused and has not been renewed by Congress, so we are unable to offer free monthly service at this time. However, Unity Wireless now provides monthly plans starting as low as $15. 
  
  If you are interested in applying, please visit our website for more information.

  Customer Answer

  Date: 07/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************