We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Wireless

Unity Wireless, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 72 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/30/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company keeps stealing my ACP benefit and transferring it to their company. Every other day I email them because no one ever answers the telephone to cancel service or unenroll me and they refuse. I get an email saying it's canceled and days later I'm re enrolled. I want a response from an agent with proof my account is closed

    Business Response

    Date: 02/05/2024

    Hi There!

    Your account was deactivated due to transferring out to a different provider. Rest assured, you will not be reactivated. We also communicated this to you via email. If there is anything else we can assist you with, please reach out to us at *********************************** We apologize for any inconveniences that *** have occured. 

    Customer Answer

    Date: 02/19/2024

    Unity wireless is still stealing my acp benefit and applying it to an account I asked to have closed

    Customer Answer

    Date: 02/20/2024

     
    Complaint: 21221967

    I am rejecting this response because:

    Unity wireless is still stealing my acp benefit and applying it to an account I asked to have closed

    Sincerely,

    *************************

    Business Response

    Date: 02/20/2024

    Hello,

    We can assure you that you are inactive with Unity Wireless. You will not be reactivated again. 

  • Initial Complaint

    Date:01/29/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They will not close my account out. Their service for phone is horrible and it doesn't work at all.I cannot get important phone calls or make phone calls because their cellular company does not work where I live.

    Business Response

    Date: 02/05/2024

    Hello,

    Your benefits were transferred out of Unity Wireless on 02/01 and you were cacnelled. We can assure you that your account will not be reactivated.

  • Initial Complaint

    Date:01/25/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I attempted to change wireless providers. Upon changing, the service was no sufficient, slow Internet speed and no phone, only text.I am currently unable to contact the company to cancel service, therefore I am almost unable to change back to other service.

    Customer Answer

    Date: 01/25/2024

    Hi. I have received a response from the company. Sorry for your time.

    Thanks,

    S ****

    Business Response

    Date: 01/29/2024

    Hi there, 

    We are happy that a customer service representative was able to assist you. If there is anything else we can help you with, please dont hesistate to reach out. 

  • Initial Complaint

    Date:01/22/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have transferred out of unity wireless 3 times. They continue to immediately switch me back without my consent. I want all my info removed from their system and to never be bothered by them again

    Business Response

    Date: 01/29/2024

    Hello,

    We would like to confirm that your account was successfully deactivated. Rest assured, you will not transferred into our system. 

    Customer Answer

    Date: 01/29/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************

  • Initial Complaint

    Date:01/18/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The problem is I discontinued ************* With them several months ago. Yet they keep waiting my Acp cell phone service with out my consent I dont wish to keep them as acp provider. They not suppose to keep switching my service back to them with no consent from me

    Business Response

    Date: 01/29/2024

    Hi there,

    Upon checking your account, it shows that you have been transferred out of our sytem on 01/17, and have not been transferred back. Please be assured that your service with Unity Wireless will not reactivated.

  • Initial Complaint

    Date:01/12/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was told I would have unlimited talk, text, data yet after only 3 GB my data ************ ***

    Business Response

    Date: 01/15/2024

    Hello there,

    Although our service is advertised as "unlimited," we do have certain thresholds in place to prevent any misuse or abnormal behavior. Depending on your usage patterns, you may be transitioned to different tiers. While your data is indeed unlimited, it is important to note that speeds are capped at 128KBPS, and if you exceed your high-speed data limit, you will experience a reduction in speed. However, checking your account, we see that you have not used up your highspeed data. If you are running into any issues in regards to your service or device, please contact us at ********************************** or call us at **************.

    Customer Answer

    Date: 01/16/2024

     
    Complaint: 21136368

    I am rejecting this response because:

    I am only given 3GB of data rather than the advertised unlimited data, please see attached images as proof from my account login. The speed works just fine I just am not being afforded data past 3GB can this be fixed?

    Sincerely,

    ***********************

    Business Response

    Date: 01/17/2024

    Greetings,

    We went ahead and moved you to a higher tier plan. Please reset your tablet and try again. 

    Customer Answer

    Date: 01/22/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:01/11/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I selected them for my government assisted internet connection. I received the tablet but cannot connect to their internet. Repeated requests for assistance have went unaddressed.

    Business Response

    Date: 01/15/2024

    Hello!

    Upon checking your account, we see that you were transferred out of Unity Wireless by a different provider. You stated that you did not want to transfer out, and with your consent, we transferred you back into our system. Please keep in mind that this is something we cannot cxontrol, make sure to reach out to your previous provider and let them know that you do not wish to continue services with them so they cancel your account completely. Besides that issue, we do not see any other form of communication stating you are having issues with your device. If there is anything we can help with, please send us an email over to ********************************** or call us at (954) 613-605.

    Customer Answer

    Date: 01/16/2024

     
    Complaint: 21133720

    I am rejecting this response because: the tablet has never connected to the internet. The number you assigned me has a message when you call it saying that it is not active. 

    Your company has been receiving funds from the government for a service that was never provided to me. I had repeatedly attempted to call and to this date have never spoken to anyone about my technical issue.

    Sincerely,

    *********************

    Business Response

    Date: 01/17/2024

    Hello,

    Please expect an email from us soon. We want to help you in anyway we can!

  • Initial Complaint

    Date:01/11/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a tablet and sim card for ACP services from Unity Wireless. I received the tablet and sim card but neither is compatible with the Assurance Wireless phone I had for 14 years. Because of this incompatibility, I am unable to receive ************* data, text and minutes advertised. I have tried to contact Unity Wireless but apparently they could not be bothered to respond to a customer. I want the services promised with the devices necessary to do so. Otherwise I would like my services restored to the previous provider Assurance Wireless.

    Business Response

    Date: 01/15/2024

    Hi There!

    Upon checking your account, you did indeed receive a sim card and tablet from Unity Wireless. We see here that you are actively using your service, as we have increased your data due to you exceedng your limit, we have also emailed you about this letting you know. 

    If you wish to use our sim card with a different device that is not from Unity Wireless, it needs to be unlocked or ******** compatible in order for it to work. Unfortunately, we wouldnt know if a different providers device work with our network or not as we cannot guarantee that, you may contact them and ask them. This rule also applies to using our devices with a different carrier sim card. We hope this clears any confusion, and if there is anything else we can help you with, please feel free to contact us at ********************************** or at **************.

  • Initial Complaint

    Date:01/03/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To whom it may concern I am making this complaint in regards to an online application that I filled out for free cell phone I do receive government benefits and unbeknownst to me I was not aware that I could not have two cell phones so I purchase one cell phone and I was receiving a new cell phone the money was deducted out of my account and I have been asking them to refund me my funds back to my account in which they refuse I am requesting that someone from corporate office be reached and give me a call at ************ or email me at *********************** ************** I did receive an email stating that they were going to refund me my money back for the second phone that I purchased and like I said I did qualify for a free phone due to receiving government benefits

    Business Response

    Date: 01/11/2024

    Greetings,

    We would like to apologize for any inconveniences that has been caused. We would like to verify that your accouunt has been cancelled at the time of your request and has not been transferred back since then. We would also like you to know that we have emailed you asking for additional details to ensure that your refund has been processed. 

    Customer Answer

    Date: 01/11/2024

     
    Complaint: 21089203

    I am rejecting this response because: they have constantly harassed me and had me going back and forth with the company that I'm with right now so I feel as if I need to be compensated for my time calling the other companies and having to have my services reconnected

    Sincerely,

    ***********************

    Business Response

    Date: 01/15/2024

    Hello,

    As we mentioned previously, your account is inactive. You received an email stating you have been transferred out of Unity Wireless as a confirmation, also please keep in mind that those emails are automated. Please be assured that you will not be transferred back. Also, we are still awaiting your response for the additional details we need to process your refund.

    Customer Answer

    Date: 01/16/2024

     
    Complaint: 21089203

    I am rejecting this response because:
    You keep transferring me out of my other service with ***** and this is unacceptable on a weekly basis the automated system automatically transfers me to you guys and I have to call this is a headache for me and yes I did receive my refund but I am not satisfied with your response saying that I'm my account is inactive I just had to reactivate my account Monday because you guys had transferred me out of the previous carrier that I had
    Sincerely,

    ***********************

  • Initial Complaint

    Date:12/27/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They falsely put my name on a contract I don't have

    Customer Answer

    Date: 12/27/2023

    I don't have any phones or tablet from them. I called them to opt out of it. But every week they opt me back in so with my assigned government phones. I get it turned off because they keep saying I got something with them which I don't and I called them personally and cancel it and they go and opt me back in on their own which calls me to have problems with my prior government phone.  I wish for them to stop doing it. I asked them so I don't know whether they're being funny or whatever it is. But that's the situation

    Business Response

    Date: 01/03/2024

    Hi there,

    Your account was cancelled at the time you requested. Your account has been cancelled and please be assured you will not be transferred back.

Unity Wireless, Inc. is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.