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Business Profile

Auto Parts

AutonationParts.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Parts.

Complaints

Customer Complaints Summary

  • 24 total complaints in the last 3 years.
  • 13 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/02/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello to you, I hope all is well for you.I am having problems with a transaction, and I hope you can assist or advise on the issue(s). Thank you for your attention and time.I purchased a set of car floor mats on AutoNationParts.com on Sep. 21st, 2024. Order #****-104778. The costs were ***** + 9.44 + 8.18 = ****** ($) a. The products came with a vastly different pattern than what the website has. b. When I checked the order status, the price of the products was less than what they had charged me. I contacted them on the next three consecutive business days (Sep. 30th, Oct. 1st, Oct. 2nd) because they first promised to get back to me on the same day (Sep. 30th), and then promised to get back to me in 24 to 48 hours. They never did. I requested them to 1. send the same pattern on the web site with the right part number (so they fit the vehicle). And match the price it listed in the order status. Or, 2. offer a fair discount. Or, 3. a full refund of the products. They keep deferring me to wait for their product management team, or alternatively they are offering a return that can charge up to 50% for restocking fees. Much appreciated.

    Business Response

    Date: 10/11/2024

    Thank you for bringing this concern to our attention. This case is under review. We will provide a response within ***** business hours.

    Thank you. 

  • Initial Complaint

    Date:09/06/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Pay Pal Purchase of a part that arrived damaged, costing around 11.54$ USD, they dragged their response time to a point that i can not get a refund or anything of the sorts ****** Transaction ID: ***************** Date: Aug 7th, 24 ****** Dispute Number PP-R-WBR-********* Filed on the 17th, didn't respond until the 2nd responded on the fourth, and then the case was given to them in favor. when little to no effort was given when i put the majority of the effort to show it arrived broken and non-functional. due to the clip being broken.Didn't attempt to really "solve" the problem just skirted around ****** to seem like they are active. Photos of the dispute: *************************** I have tried to contact them numerous times just to either get a new part that is unbroken or a refund of the cost of the product, but calling them doesn't work, emailing them 2~ times doesn't work, and using pay pal dispute doesn't worth with their company..Waiting until last week to "respond" just to get the case auto-closed in their favor. That is absolute unprofessionalism right there i have tried since the day I received the product that it was broken, but this company has made sure that their response time, or existence to a minimum.From what i feel and conclude after all this, i deem that they didn't try to resolve it just to put enough effort just for ****** to put it in their favor, they have still yet to contact me via their email contact support. I feel justified to say that they only did what was needed to get them in favor of ******.

    Business Response

    Date: 09/17/2024

    Thank you for bringing this concern to our attention. AutoNationparts.com responded to all of ****** requests for documentation and information within the specified timeframe provided. We do not have any access to ****** other than to provide information and do not have a say in their decision. 

    Thank you. 

  • Initial Complaint

    Date:08/19/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have sent parts back to automation and am waiting for my refund.

    Business Response

    Date: 08/23/2024

    Thank you for bringing this concern to our attention. A member of the Parts eCommerce Department is in contact with the customer to assist with their return and refund. 

    Thank you. 

  • Initial Complaint

    Date:06/20/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 08, 2024 I placed an order for a spare part with Autonationparts.com. I bought my car from Autonation and I believed that their departments would be as professional, as their dealership was. The order was supposed to arrive between June ***** and I paid for standard shipping. On June 12, I still haven't received any update or tracking information on my order. I tried to contact autonationparts.com. There is no phone number on their form so I used the online contact form to check on order status. No feedback was received. No proof that I submitted such inquiry was also present. On June 15, 2024 I send another follow up request for an order update. No response was received nor any proof of submission of my query. As I was worried that my car is staying in the shop waiting for the spare part on June 18, I sent another last follow up, requestion update or to dispute the charge. No feedback was received. As a result, my car is now staying in the shop with no spare part received, I cannot complete the repairs and there is no feedback received from Autonationparts. I had to pay the shop separately to procure the part. I would like this nightmare to be finished, as the order is still showing In progress without any actual movement or any way to contact the business. I would like this transaction to be cancelled and all my money refunded and we would consider this as a bad experience and a lessons learned not to shop from autonationparts.com anymore. Attached is also a pdf printout of my order as of this morning. My order number is 2710-78512.

    Business Response

    Date: 06/25/2024

    Thank you for bringing this concern to our attention. We sincerely apologize for any inconvenience. The customer's order has been canceled as requested. Please allow ***** hours for the hold on the cost of the order to be released from their account. 

    Thank you. 

  • Initial Complaint

    Date:06/14/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order for parts on May 25, 2024 with a total of $870.18 order #***** and still haven't received any updates till this day as of Jun 14, 2024. Decided to finally call this week and they never pick up! Saying all their people are "buzy at the moment"

    Business Response

    Date: 06/24/2024

    Thank you for bringing this concern to our attention. This case is under review. We will provide a response within ***** business hours.

    Thank you. 

  • Initial Complaint

    Date:06/06/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After complaining and letting them know that I was contacting the BBB they finally shipped the part. Feel free to close ticket. Thank you.

    Business Response

    Date: 06/07/2024

    Thank you for bringing this concern to our attention. The customer's order is ready to ship, however, payment was not collected. The customer can contact the parts department at ************ at their earliest convenience to complete this step so we may ship their order as soon as possible. 

    Thank you. 

  • Initial Complaint

    Date:06/06/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order number: 2710-59109 I made two attempts requesting for a refund via company website, and left two voicemails two weeks ago but received no response.

    Business Response

    Date: 06/07/2024

    Thank you for bringing this concern to our attention. A member of the **************** is in contact with the customer to assist with their return. We sincerely apologize for any inconvenience. 

    Thank you. 

  • Initial Complaint

    Date:05/18/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     
    Complaint: 21730961

    I am rejecting this response because:

    a refund still has not been issued. Its been 5 days and no refund has been issued

    Sincerely,

    *******************************

    Business Response

    Date: 05/20/2024

    Thank you for bringing this concern to our attention. The order has been cancelled as requested and the amount on hold in the customer's account will be released within 24 business hours. We sincerely apologize for any inconvenience. 

    Thank you. 

    Business Response

    Date: 06/04/2024

    The amount on hold in the customer's account was released. The account is not charged until the order ship's as to not inconvenience the customer in case the order is canceled for any reason. If the account was charged, the customer could have to wait up to 7 business days for a return, however, when a hold is released, the amount being held will no longer show in the customer's account at all. 

    Thank you. 

  • Initial Complaint

    Date:05/16/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered part on 3/26/24. Order # ****-49951. Total amount $81.73. Wrong part was delivered on 4/1/24 via ***** (tracking # ************). I called and requested an exchange on 4/1. They emailed requesting pictures which I sent them. The bag that the part was in has the correct part #. But the part in the bag is not actually that part #. Bag was opened at some point and taped shut so someone probably put wrong part in the bag. I requested either a refund or an exchange. They said they would assist me with that. But since that time no part has been sent or refund. And they no longer answer the multiple emails I have sent requesting an update.

    Business Response

    Date: 05/24/2024

    Thank you for bringing this concern to our attention. The case is still under review. We will provide a response within ***** business hours.

    Thank you. 

  • Initial Complaint

    Date:05/09/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered left side light assembly and what was sent is right side, attempted to call company several times and they put you on hold, emailed them 3 times at their website site, what them to send the correct part or refund my money

    Business Response

    Date: 05/13/2024

    Thank you for bringing this concern to our attention. The customer has been contacted by the **************** and provided a return label attached to the email correspondence. 

    Thank you. 

AutonationParts.com is NOT a BBB Accredited Business.

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