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Business Profile

Auto Parts

AutonationParts.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Parts.

Complaints

Customer Complaints Summary

  • 24 total complaints in the last 3 years.
  • 13 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/03/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Listing stated Free Shipping in the picture of the item I was wanting to purchase. However, when checking out I was being charged for shipping. When I contacted the seller they said, " they were looking into it" and I would get a call back. I never received a call. Now I noticed they have updated the listing and removed the free shipping banner. I expect them to honor the free shipping on my purchase,

    Business Response

    Date: 06/20/2025

    Thank you for bringing this concern to our attention. The customer was contacted to arrange the free shipping for the customer. We sincerely apologize for the inconvenience. 

    Thank you. 

  • Initial Complaint

    Date:03/18/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered some floor mats for my ***** Civic and ***** lost them. **************** accused me of lying about one of their staff offering me a refund. They keep stalling on a refund or replacement and their staff was really rude. I'm going to my bank to dispute the charge.

    Business Response

    Date: 03/30/2025

    Thank you for bringing this concern to our attention. This case is under review. We will provide a response within ***** business hours.

    Thank you. 

  • Initial Complaint

    Date:02/11/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This was a brand new muffler purchased 10/27/24. About 4 weeks ago I noticed how loud the car was, like I never put a muffler on. I crawled under the car and where the front of the muffler meets the body, where the bead is supposed to be rolled around and spot welded, is not, its just rattling around. we contacted the company and they said if we kept the original box they would send us a shipping label and if the manufacturer agreed it was a defect they would send us a new muffler and it could take 4-6 weeks. we cant take the muffler off of our car and wait that long and we told them to ship us a new muffler and then I would send them the defected one.

    Business Response

    Date: 02/21/2025

    Thank you for bringing this concern to our attention. This case is under review. We will provide a response within ***** business hours.

    Thank you. 

    Customer Answer

    Date: 03/10/2025

    THE COMPANY NEVER MADE ANY TYPE OF CONTACT SO I AM NOT SURE HOW THE BBB IS SATISFIED WITH THEIR ATTEMPT TO RESOLVE THE ISSUE. 

  • Initial Complaint

    Date:02/10/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to make an online purchase for a $90.00 foam seat cushion. Upon check out, I was being charged $525.00 for shipping. The agent told me that there was nothing he can fo about it because he had to order it directly from the factory. This is false advertising and people should be aware that this is a possible scam.

    Business Response

    Date: 02/20/2025

    Thank you for bringing this concern to our attention. This case is under review. We will provide a response within ***** business hours.

    Thank you.

  • Initial Complaint

    Date:02/03/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on the website on 1/18/25 and they updated the status to say the part I ordered is incorrect. They have been completely unresponsive when I have emailed. I ordered the exact same part number from another website and it fits. They keep trying to charge my card even though they wont respond to emails.

    Business Response

    Date: 02/14/2025

    Thank you for bringing this concern to our attention. The management team has contacted the customer to address their concerns. We sincerely apologize for any inconvenience. 

    Thank you. 

  • Initial Complaint

    Date:01/03/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8-14-2024 I placed an order for 2 ********* filters and 2 oil plug gaskets. The order number is *****. I only received one of each item. I contacted Autonation several times and was told they would have the missing items sent to me. Each time I get the runaround and promise they will take care of it. Zero results. The customer service is non existent. Below, find the order email.....Order #***** - Placed on 08/14/2024 Hello **** *****,Thank you for choosing AutoNationParts.com for your purchase! Our team is working to fulfill your order and will keep you updated throughout the process. If you have any questions, please call us at ************. Our team is available Monday through Friday from 9 am to 5 pm EST.Order Details:Part NumberPart NamePriceQuantityTotal 1WPE-14-302Oil Filter$9.082$18.16 9956-41-400Engine Oil Drain Plug Gasket$1.032$2.06 Subtotal: $20.22 Estimated Shipping to ***** via Standard Shipping: $11.42 Tax: $2.10 Total: $33.74 Shipping Address:***************************************** Payment Info:Amount Charged/Authorized: $33.74

    Business Response

    Date: 01/10/2025

    Hi ****, we are deeply apologize for the challenges you encountered, your feedback is extremely valuable to us, as it helps us to identify areas for improvement. Due to the order shortage, we are refunding you in full. 

    Thank you. 

    Customer Answer

    Date: 01/14/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The refund is complete.  

    Thank you so much for getting this resolved for me.  Great service.  

    Sincerely,

    **** *****

  • Initial Complaint

    Date:12/16/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    purchased a steering wheel in July 2024, in November the heated steering wheel function failed. I have contacted Auto Nation Parts by email 3 times to try and resolve with no response from them.

    Business Response

    Date: 12/24/2024

    Thank you for bringing this concern to our attention. This case is under review. We will provide a response within ***** business hours.

    Thank you. 

    Customer Answer

    Date: 01/06/2025

     
    Complaint: 22694782

    I am rejecting this response because:24-48 hours has LONG passed, it is now 01/06/25 and they responded on 12/26/24. I will be filing a complaint with ** and requesting they investigate their partnership with this dealership group, and filing a complaint with the Florida A.G's office against this "business". They are intentionally deceptive and avoidant and frankly they have angered someone who has the time and means to see this through. 

    Sincerely,

    ***** *******

    Business Response

    Date: 01/17/2025

    Hello ****,

    Thank you for taking the time to provide additional details about your experience with AutoNationParts.com. We deeply apologize for the challenges you encountered, your feedback is extremely valuable to us, as it helps us to identify areas for improvement.

    Our leadership team is aware of your concerns, and we are actively investigating the situation.

    AutoNationParts.com is an e-commerce platform, for warranty claims, we require specific information to proceed. Alternatively, you can present proof of purchase to the local dealership that handled the repairs, and they will assist you. Since youve already paid for the repairs, we kindly request that you provide a copy of the Repair Order (RO), which includes the *** and repair details, to move forward with the claim.

    Thank you for your understanding, and we look forward to resolving this matter quickly.

  • Initial Complaint

    Date:11/21/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered new alternator on Nov 17. A minute before purchasing online, I took a screen recording of the product page that reads New next to Condition. I just got the part today. The packing job was not good btw. As I took out the box from the *** box, the label on the box says remanufactured alternator. I can send you the screen recording on Nov 17 and photos/videos of the badly packed package.

    Business Response

    Date: 11/27/2024

    Thank you for bringing this concern to our attention. This case is under review. We will provide a response within ***** business hours.

    Thank you. 

  • Initial Complaint

    Date:10/25/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    order ***** were delivered on 8/12/24 on 9/05/24 were contacting thru website contact form about core return didnt get any respond for a week then attemtted to contact few more times no results so bareilly found custumer support phone number (it doesnt exist on web site which is wierd, online chat gives me not working phone numbers) so finally talk to representative who told me that my core is not gonna be processed due out of 30 day limit but it wasnt they just ignored my messages

    Business Response

    Date: 11/04/2024

    Thank you for bringing this concern to our attention. A member of the AutoNationParts.com **************** Team sent the customer an email regarding the return of the part on October 25, 2024. They are currently awaiting the part so the customer can be refunded. 

    Thank you. 

    Customer Answer

    Date: 11/04/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* Tiazhelnikov

  • Initial Complaint

    Date:10/23/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sept 14 - Purchased a cargo cover for my Santa Fe. Ensured my make/model/year was listed in compatibility section. Received but didnt fit. Called and the phone operator said it should and even typed my vin in but understood it did not fit. That they needed to change this. Said only thing they could do was refund me $9 in total with shipping and restock fee. He agreed that wasnt a fair solution since their website was wrong. Said hed pass up to management and I should get a call back. I called a second time Oct 22 and was able to speak to manager. She said shed look at it but still said Id have to pay for shipping and restock fee. This is false advertising on their own website.

    Business Response

    Date: 10/31/2024

    Thank you for bringing this concern to our attention. The customer was contacted by the Parts E-Comm team to provide them with their options to return the item and receive a refund. 

    Thank you. 

    Customer Answer

    Date: 11/12/2024

     
    Complaint: 22466625

    I am rejecting this response because:

     

    i was only refunded $9 of my $60 purchase

    Sincerely,

    ****** *******

    Business Response

    Date: 11/15/2024

    Our systems show a refund of $67.81 was refunded to the **** card ending in 2797 on November 13, 2024. 

    Thank you. 

    Customer Answer

    Date: 11/18/2024

     
    Complaint: 22466625

    I am rejecting this response because: I only received $9.80 back as shown in attachment from my Credit Card statement. 

    Sincerely,

    ****** *******

    Customer Answer

    Date: 11/18/2024

    I submitted a statement showing screenshot they only refunded $9.80. Can they supply something showing they refunded full amount beyond lip service?

AutonationParts.com is NOT a BBB Accredited Business.

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