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Find a Location

Coastal Cooling, Inc. has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforCoastal Cooling, Inc.

    Air Conditioning Contractor

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    5930 Youngquist Rd, Fort Myers, FL 33912-2231
    BBB File Opened:
    1/31/2002
    Years in Business:
    24
    Business Started:
    11/1/1999
    Business Incorporated:
    11/29/1999
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of CMCA57148 for this business, issued by Construction Industry Licensing Board

    These agencies may include:

    Construction Industry Licensing Board

    2601 Blairstone Rd

    Tallahassee FL 32399

    (850) 487-1395

    http://www.myfloridalicense.com/dbpr/

    BBB records show a license number of QB15308 for this business, issued by Construction Industry Licensing Board

    These agencies may include:

    Construction Industry Licensing Board

    2601 Blairstone Rd

    Tallahassee FL 32399

    (850) 487-1395

    http://www.myfloridalicense.com/dbpr/

    BBB records show a license number of CAC1816094 for this business, issued by Construction Industry Licensing Board. The expiration date of this license is 8/31/2024.

    These agencies may include:

    Construction Industry Licensing Board

    2601 Blairstone Rd

    Tallahassee FL 32399

    (850) 487-1395

    http://www.myfloridalicense.com/dbpr/

    BBB records show a license number of FRO3926 for this business, issued by Construction Industry Licensing Board

    These agencies may include:

    Construction Industry Licensing Board

    2601 Blairstone Rd

    Tallahassee FL 32399

    (850) 487-1395

    http://www.myfloridalicense.com/dbpr/

    BBB records show a license number of CAC1816094 for this business, issued by Lee County Construction License Board

    These agencies may include:

    Lee County Construction License Board

    1825 Hendry St

    Fort Myers FL 33901

    (239) 533-8895

    http://www.leegov.com/dcd/ContLic/ActCont

    BBB records show a license number of 33747 for this business, issued by Collier County Construction License Board

    These agencies may include:

    Collier County Construction License Board

    2800 Horseshoe Dr N

    Naples FL 34104

    (239) 252-2400

    https://cvportal.colliergov.net/CityViewWeb/Home/

    BBB records show a license number of EC13006250 for this business, issued by Construction Industry Licensing Board

    These agencies may include:

    Construction Industry Licensing Board

    2601 Blairstone Rd

    Tallahassee FL 32399

    (850) 487-1395

    http://www.myfloridalicense.com/dbpr/

    Type of Entity:
    Corporation
    Contact Information

    Principal

    • Mr. Ronald E. Zajack, President

    Customer Contact

    • Mr. Ronald E. Zajack, President
    • Mr. Geary Collins, Vice President
    Additional Contact Information

    Fax Numbers

    • (239) 432-9832
      Primary Fax

    Industry Tip

    BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/24/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    INVOICE#: i40591,I am disputing this charge. Wednesday, November 23, 2022 at around 5:30 p.m., I discovered the A/C fan on the external unit was not spinning. I called the Coastal Cooling Service number to request service.I expressed to the technician my deep concern, because we had scheduled the Thanksgiving Day dinner at my house.The technician told me that my ONLY option was to purchase a *************** for $500.00 to get the A/C system running immediately.The entire A/C system was installed by Coastal Cooling. I find it hard to believe this technician was not capable of establishing the fact that my A/C system in my house is covered with a 10 year warranty for all parts. I would have to pay $550 for this "universal motor", plus $179 service call, plus fuel charge (amount unknown), So, the total cost would have been between $750 to $1,000! I told the technician I will not pay this amount on the spot and requested him to fix the unit, and later, when the office was open, the charges could be figured out. The technician left. We spent Thanksgiving Day in a hot house.Next day I called another company. On the spot, the alternative company, that I called, was able to establish that the A/C unit in my house is still under warranty. The alternative company was able to provide me with an original motor for $50 and charged me $200 for the work. All I paid that Friday was $250.My problems with Coastal Cooling: 1.The technician was trying to overcharge me 10 times for a warranty covered part. 2.The technician left me in a hot house when he had the ability to fix the unit. 3.I was loyal to Coastal Cooling, Inc. for 9 years since the unit was installed. 4.In the past, I never refused to pay, and I have a feeling there have been times when I was charged for warranty covered parts. 5.On Monday, the operator/secretary (person who took my call), was rude to me, did not offer any solutions, and threatened me with collection.
    Read More

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Stephen L

    1 star

    01/27/2023

    MISERABLE EXPERIENCE !! Scheduler was rude and disrespectful. Wouldn't return phone calls and delayed having 2 new compressors installed every week until it ended up taking a month. This was not all a hurricane problem but a poorly run disrespectful office.Would never recommend this company!!!

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