Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/25/2024

  Type:Sales and Advertising Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In December 2023, I was scammed by one of their content creators. I and the content creator made an agreement, and this exchange was documented and forwarded to the business. We agreed I would pay a price of $350 in exchange for content I had requested. I would pay half up front and the rest upon delivery (i.e., after receiving the content). The content creator then told me they would not be sending me any content, despite earlier agreeing to do so. Of course, this is fraud, so I requested my money back from my credit facility. The business then suspended my account because I had initiated a chargeback claiming that I had received what I had paid for. I filed a complaint internally with the company. *****, a representative from the company, began repeatedly insisting that there was no fraud or scam despite the fact that I had showed her the documentation clearly showing the content provider agreeing with me to provide certain content and then not sending me any content at all, even after I had already paid half in advance as we agreed. She began insisting that actually, "there was no agreement confirmed regarding the content specifics, price, timelines, or delivery methods." She failed to realize that if that she said were true, then how can she claim that I had received what I paid for? This resulted in a needless back-and-forth where she continually refused to admit that her content creator was in the wrong, despite the fact that this creator was under investigation previously for complaints about **** and fraud. To this day, my account remains suspended and my access to the website is limited. I want my account restored fully.

• Initial Complaint

  Date:09/10/2024

  Type:Customer Service Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  date of transaction June 2022 July 2022 August 2022 July 2023 onlyfans closed my accounts due to a violation of our Terms of Service because i did chargeback by accident by calling the bank.

  Business Response

  Date: 09/15/2024

  To whom it may concern. 
  
  Please note that making an unwarranted chargeback is against our Terms of Service ( **************************************** ) and results in account deactivation.
  However, after reviewing the users' accounts, a decision has been made to reinstate them. The user will need to repay the chargeback. Detailed instructions have been sent to the user's email.
  
  We want everyone to have a good experience on OnlyFans so please remember that further chargebacks may result in the account being permanently deleted. It will not be possible for the user to use ********************** in the future and create new accounts anymore.
  
  Should you have any additional questions, please feel free to contact us.

• Initial Complaint

  Date:08/01/2024

  Type:Sales and Advertising Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subscribed to a free profile then paid $15+ tax for the premium / spicy profile. This user had the same exact content on that as the free one. This is a SCAM as they are leading people to believe that by paying they get more but they dont! I reported this to customer service and asked they remove this account and refund my money and they refuse to do anything about it which in turn makes your operation a SCAM too by supporting it so you get your cut of the money. This is sick and ridiculous!

• Initial Complaint

  Date:07/27/2024

  Type:Product Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was blacklisted for supposedly requesting a refund. I dont remember doing that and, whenever I do request one from somewhere, I ask not to get one if itll result in me being banned. I didnt use the accounts often and just now a few days ago they were banned. At first, all OnlyFans said was I violated a rule and didnt say what it was and sent me the list of rules. I pride myself on following rules and I never wouldve broken it if I knew it was against the rules. I have autism and dont understand things that arent in plain language and theyre not in plain language. I even have a case manager because of my disability. I tried understanding the rules I was sent but I couldnt. Eventually, I was told it was because of the alleged refund. I was also told that if I pay the $10 on one of the blacklisted accounts, then theyll be reactivated. Im willing to but theyre blacklisted. Its a catch-22. I submitted an appeal and within 1.5 hours, I got a response that it was carefully evaluated and the appeal was denied and the decision is permanent. At first, I gave them the benefit of the doubt and thought they werent intentionally discriminating against me. After I became vulnerable and revealed my personal problems (lautism) to provide context and STILL was denied, I now am convinced that I was intentionally discriminated against. The other email that was blacklisted was ************************

  Business Response

  Date: 07/30/2024

  Our investigation revealed that the user initiated an unauthorized chargeback against OnlyFans using their duplicate account @**********, which has been deleted, making it impossible to restore for the purpose of settling the clawback.
  
  Per our Terms of Service (****************************************), which all users agree to upon registration:
  "You agree that you will not make unjustified requests for a refund in respect of any Fan/Creator Transaction or tip to a Creator, or unjustified chargeback requests of your payment card provider in relation to any Fan/Creator Transaction or tip to a Creator. If we consider that any request for a refund or chargeback request was made by you in bad faith, we have the right to suspend or delete your User account."
  
  However, we are making a one-time exception by reinstating the profile @u428912638, associated with the email address ************************ The user needs to log in to the profile, agree to our TOS, and commit to not violating them in the future. 
  
  The user is not required to pay a $10 fee but must comply with our regulations and refrain from initiating chargebacks in the future.
  
  Thank you in advance for your cooperation.

• Initial Complaint

  Date:07/27/2024

  Type:Order Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over the past week I was promised content from an only fans creator who lied and stole from me.

  Business Response

  Date: 07/29/2024

  To Whom It May ****************** are currently investigating a case with our support department, identified by the reference number #********, involving the user. 
  
  Our investigation has revealed that the user has purchased a subscription and 19 PPV (pay-per-view) messages via direct chat. Our review of all transactions did not uncover any fraudulent activity or misrepresented content in this case. As per our Terms of Service (****************************************), a refund cannot be provided if the user has received access to the paid content.
  
  To facilitate our investigation and assist the user, we need additional information. We encourage the user to respond to the open case with the support team and include screenshots of their conversation with the content provider, clearly showing agreement on the content, its price, time frames, and delivery method.
  
  Once we receive the necessary information, we will continue our investigation into this matter.
  
  Thank you in advance for your cooperation during this process. 

• Initial Complaint

  Date:05/31/2024

  Type:Billing Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Former employee, have not used the platform since 2021. Deleted account. Received a Cashapp from Fenix Internet LLC in May 30 2024, 9:20PM EST for the amount of $39.00. Need to confirm why am I receiving payouts from Onlyfans? Please provide an explanation of this payout! Please confirm that this account has been deleted!

  Business Response

  Date: 06/05/2024

  To Whom It May ***************** are writing to confirm that the account of the content creator @bloomingredroses was deleted immediately after the final payout of $39.00 was processed on 05/30/2024.

  Our investigation revealed that the user initiated the account deletion process on 03/24/2022. However, according to our regulations, if a content creator has active subscribers and a positive balance, the profile cannot be deleted right away. That is why the profile in question was temporarily suspended due to inactivity since 2022.

  Following a manual review by our dedicated team, we have removed all restrictions previously placed on the profile and processed the associated payout successfully.

   

  We apologize for any inconvenience this situation may have caused the user.

  For more details about the deletion process, please refer to our Terms of Service page at ****************************************.

  We hope this information is helpful. If you have any questions or need further assistance, please do not hesitate to contact our support team at **********************************.

  Customer Answer

  Date: 06/05/2024

  Fenix Internet is located at *******************************************************************************************************************. Please advise on the deposit I received.

• Initial Complaint

  Date:04/23/2024

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello sorry theres been a big misunderstanding I was robbed April ************************************************************* and my wallet i had powder thrown into my eyes I couldnt see for at least 6 days I now retained some eyesight I went to my bank account and saw over $500 taken out by onlyfans imagine my reaction right I didnt make these purchases nor have I used onlyfans in at least 4 years please cancel the subscriptions to all these people I dont know them and I dont want to know them and refund me my money back please sorry but I didnt make these purchases. Ive seen charges on my bank account for ********************** I dont know why and I see this person still buying so I immediately had to change the password because when I got robbed I dont know how it happened Im still struggling to see but please cancel these charges you can delete my account if you have to but please cancel these charges I didnt make them at all and yes I dont have my phone I literally had to go into my computer to check my bank and see a bunch of charges from A and onlyfans. I understand its your responsibility to protect your creators but you also have a duty to your consumers I dont know what nut job has my phone I already disabled the access to it but Im coming on here because I need these charges to be refunded asap I would rather it get handled by the company and not the bank you guys really cant see an account that hasnt been used for years all of the sudden buy $560.70 *********** of content and you dont flag it as suspicious???? Please delete my account when I get credited back my money on top of getting my phone robbed I have onlyfans trying to tell me there was no suspicious activity well no duh I was robbed and my phone with precious sensitive information was taken. You dont think Im angry? I also have a picture attached my own mother had to take in case anything happened see those tubes deep in my eyes they go

  Customer Answer

  Date: 04/23/2024

  Its says the company is in ******* 

• Initial Complaint

  Date:04/22/2024

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 4, 9 & 14th I requested my payout from onlyfans **************. I patiently waited the 5 days after my pays were fully processed on Onlyfans. 5 days go by, no deposit in my bank account. 5 days since the April 9th withdrawal still no deposit! I open a ticket through OF support. I was promised if I provided bank statements they would be able to look into it and return my pays back to my primary balance. 2 weeks gone by. No pay. No support provided. Onlyfans closing my tickets faster then I can open them requesting their support/ help. I asked them to cancel my payments from the 4,9,14 as they never arrived in my bank. No response and closed the ticket once again. At this point if my money doesnt go into my bank or back to my primary balance I am left with one option and that will be suing *****/Onlyfans. Providing all the proof with pictures

  Customer Answer

  Date: 04/22/2024

  Please forward this to the ******** BBB then! I will refile if I have to but honestly I thought I was in the correct site

• Initial Complaint

  Date:03/28/2024

  Type:Product Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 22nd I subbed to an Onlyfans creator ********************* VIP page for $7.50 and then tipped the creator $5.00 for some content which i didn't receive anything except the individual talking extremely inappropriately to me. I asked the creator how much for a custom photo set and they tried to get me to pay $600 which is a disgusting outrageous amount of money. I had to cancel the card in fear of getting scammed by this individual. So therefore I had to get a brand new card and I deleted my account so this individual couldn't harass me for more money. I tried asking Onlyfans for a refund and they constantly are strict regarding refunds. So I would like my money back in some way, shape or form. This website constantly defends their creator and has allowed victims to be screwed over. I've included screenshots of the charges ,and her advertising the customs which she doesn't go through with and the screenshot of her trying to get 600 dollars out of me.

  Business Response

  Date: 03/29/2024

  Thank you for reaching out to us regarding this case.
  
  After conducting a thorough investigation, we have found that the user in question voluntarily subscribed to the content creator and tipped $5. Our Terms of Service (****************************************) clearly state that we cannot issue a refund if the user has already received access to the creator's account and content.
  
  Furthermore, the user reported that their profile was hacked and these purchases were not authorized by contacting our support team. However, after a careful investigation, we found that the hack report was false and the user later admitted to forgetting about the purchases but still insisted on a refund.
  
  Unfortunately, we cannot issue a refund for the $7.50 subscription fee as the user had already accessed all the published content by the content creator. Additionally, the tips in the amount of $5.00 were voluntary, and there was no prior agreement between the fan and creator that the user would receive extra content in exchange for these tips.
  
  We highly recommend that the user review our Terms of Service (****************************************) on this matter, as all users agree to our policy upon registering their profile.
  
  We hope this information has been helpful. If you have any further questions or require further assistance, please do not hesitate to contact us.

  Customer Answer

  Date: 04/01/2024

   
  Complaint: 21497850
  
  I am rejecting this response because:

  yes I got the charges mixed up because I was busy and thought I was hacked but wasn't. But I told Onlyfans support that I wasn't and even apologized for the mix up. But my issue is the content creating trying to ask me for 600 dollars and giving a half a** response instead of elaborating more and seeing what I potentially wanted in a custom order. I'm sorry you don't lure people from your free account into your VIP and then telling people a ridiculous amount of money without further details or explanation. That's why I found it very suspicious. But I rest my case I want to close the case now since there's no point in arguing with a company that defends inappropriate content creators. 

  I don't wish to be contacted anymore by Onlyfans regarding this matter. Close the case I have nothing more to say.

   

  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:02/24/2024

  Type:Product Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stole money from my son's checking account!

  Customer Answer

  Date: 02/25/2024

  I have more emails from only fans and my son. I can also show where they were attempting to refund the money and then in January **** they stopped.  There were multiple companies working with onlyfans: woh brand. Of ******,  passes and I'm sure there were more. Please let me know if you need more documents.