Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/08/2025

  Type:Billing Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint regarding a charge to my *********** card for $42.19 by OnlyFans, which I believe was excessive and not reasonably disclosed. The original subscription price I paid to the creator @catsandcars187 was $12.66. I was aware of the auto-renewal feature, but due to my infrequent use of the site, I missed the window to unsubscribe before it renewed.What concerns me is that the renewal was charged at over three times the original ratewithout any prior notice or opportunity to approve the higher fee. This seems misleading at best and unfair to the customer. I messaged ********************** support five times, requesting a one-time payment reversal based on the price discrepancy, but my request was denied with a copy-paste response citing their no refund policy.I also mentioned that this is not the first time Ive had an issue with excessive auto-renewal charges. While I did not previously contest smaller discrepancies, this charge was unusually high, and I feel it warrants an exception or ********* make matters worse, OnlyFans support responded with a threatening message warning that if I file a chargeback, my account will be permanently banned. I believe this is an unprofessional business practice and possibly a coercive deterrent against customers exercising their legal right to dispute unfair charges.Resolution Requested: I am requesting a refund of $42.19 and a revision of OnlyFans policy to provide users with clear, timely warnings when auto-renewals are set to charge significantly more than the original subscription price.I would prefer not to take further action, but I will consider filing a chargeback through my credit card provider or pursuing additional avenues if this matter is not resolved fairly.

  Business Response

  Date: 05/12/2025

  We have thoroughly reviewed the case and can confirm that the Auto-Renew feature for the subscription to @catsandcars187 remained active at the time of the next billing date. Our system clearly displays both the renewal price and the scheduled renewal date, along with the status of the Auto-Renew feature. The interface is specifically designed to make all current subscription details easily accessible to users.
  
  The user initially subscribed to the creator with a limited 70% discount offered to new subscribers. After the promotional billing period ended, the subscription automatically renewed at the standard full price, which was clearly indicated prior to renewal.
  
  That said, we want both Creators and Fans to have the best possible experience on OnlyFans. As a one-time gesture of goodwill, weve added $30 in wallet credit to the users account. This amount can be used anywhere on the platform to continue enjoying our community.
  
  We hope this clarification is helpful.

• Initial Complaint

  Date:04/24/2025

  Type:Billing Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 20, 2024, I received two emails from OnlyFans. One stated that my account was limited due to a prior chargeback connected to a different email address ************************* and the second said my account had been deactivated for unusual financial activity. I do not own or control the email address in question and believe it may be connected to a fraudulent charge made years ago when my credit card was stolen.Since December 21, 2024, I have sent 19 messages to OnlyFans (on 12/21, 12/22, 12/25, 01/27, 01/28, 01/31, 02/05, 02/14, 02/15, 02/16, 02/24, 03/15, 03/16, 03/18, 03/19, 03/21, 03/23, and 03/26). These messages have included polite requests, explanations, appeals, and offers to repay whatever is needed despite the chargeback not being my fault. Every response I have received has been automated. I have explicitly asked how much I owe and how I can resolve this, but no one has ever provided an actual answer or a path forward.I have followed their instructions and submitted appeals, each time reiterating that I am willing to make things right. My appeals continue to be automatically denied, with no acknowledgment of the details Ive shared or the seriousness of my request.This situation has prevented me from verifying a new account or accessing the platform in any way, which not only impacts me but also a friend Ive helped with content creation. This has hurt her opportunities to earn income and, indirectly, OnlyFans' ability to benefit from it as well.All I want is to speak with a real person who can clarify what steps I need to take to bring my account back in good standing. Im fully willing to work with OnlyFans and resolve this even if it involved repayment, but I cant do anything if no one will respond with instructions on how we can resolve this issue.

  Business Response

  Date: 05/02/2025

  Greetings. Our Compliance team conducted a thorough investigation of the case and carefully considered all the evidence provided by the user. As a result, it was decided to reactivate the user's profile and not initiate a clawback to cover the outstanding balance, on the condition that the user adheres to our platforms Terms of Service going forward.

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My creator account on ********************** was permanently disabled shortly after I was asked to complete a re-verification process. Heres what happened:I successfully changed the email address linked to my account. After that, I was unable to log in and received a message that I needed to re-verify my identity on the platform. I completed the verification process as requested.Soon after, I received a message that my account had been permanently disabled due to a violation of the platforms Terms of Service. At that point, I assumed something may have gone wrong during the verification process perhaps a misidentification or technical error and I submitted an appeal to explain the situation. I made it clear that I was willing to re-verify and fully cooperate to confirm my identity.However, my appeal was denied with a message stating that the reason for the ban was prohibited cybersecurity activity. No further explanation was provided, and the decision was described as final. I have not received any responses to my follow-up inquiries.Since then, I have tried to create a new account but it appears my name has been entirely blocked from the platform, which makes it impossible to move forward.OnlyFans has been an important part of my income and professional platform, and I have always used it in good faith. I am not trying to avoid responsibility I simply want to either regain access to my original account or at least be given the opportunity to open a new one legitimately, without being automatically rejected because of my name.This situation has affected me significantly, and I am ready to cooperate fully, verify my identity again, and comply with any platform requirements.Username: @kate_shade Email associated with account: ********************* Approximate date of the issue: Early December 2024 Thank you for your time and consideration.

• Initial Complaint

  Date:04/02/2025

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got violations on /gatesofhell and I clicked confine to acknowledge them but it keeps saying something went wrong and wont allow me to chat or do anything.Regardless of violations, you all have taken 20% of all of my income. Even tips which two world businesses dont do.. So Id like some help. Quickly and efficiently please. I see youve got about a 5 day wait period for responses here but thats 5 days of missed business..

• Initial Complaint

  Date:03/25/2025

  Type:Product Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i made money on the service and onlyfans deactivated me and took my earnings

  Business Response

  Date: 03/27/2025

  To Whom It May Concern,

  We have a dedicated department responsible for addressing all fraud cases on our platform. We take credit card security very seriously and have implemented a range of measures to investigate unauthorized registrations and transactions. Additionally, we work closely with our payment gateway to ensure compliance with all safety standards.

  Following a thorough investigation, we have determined that all earnings associated with the user's profile were generated through fraudulent activity, involving unauthorized transactions on the cardholders accounts. As a result, the account in question, along with any related accounts, has been deactivated and permanently removed from our platform. All transactions have been canceled and refunded to the cardholders.

  The decision to deactivate the account is final, based on the conclusions of the fraud investigation and the evidence collected.

  The user is not permitted to reinstate their account or create a new one on our platform.

• Initial Complaint

  Date:03/22/2025

  Type:Order Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My onlyfans account was banned after send money to a lady and I took a picture of myself to verify and within seconds I was banned and cant log in at all . Either refund me or will contact my bank I didnt do anything wrong

  Business Response

  Date: 03/26/2025

  To Whom It May Concern,
  
  The user's profile was not banned; however, it is scheduled for deletion following the expiration of their last active subscription. The user retains full access to their profile during this period.
  
  After a thorough investigation, we have gathered sufficient evidence confirming that the user violated the platform's Terms of Service (****************************************) by creating multiple accounts and initiating unwarranted chargebacks.
  
  Once the last active subscription expires, the user will no longer be able to access ********************** or create new accounts.

• Initial Complaint

  Date:03/21/2025

  Type:Customer Service Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Onlyfans keeps charging my account when I dont even have an account with them any more. I deleted my account in December and erased all my cards. For two months not its been charge 18 dollars. When contacted they were like fraud we frown upon that and would fix it. Then nothing. I want my full refund plus some bc this is fraud and illegal I want this settle asap like now. I am not go if to bank so I have to change my card and all that stuff. F*** that!!! Tell them to fix their issue!!!

• Initial Complaint

  Date:03/19/2025

  Type:Customer Service Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  OnlyFans is a fraudulent company. I am a victim of fraud and OF took the side of the criminal. I will be sure to take this matter to the authorities

• Initial Complaint

  Date:03/17/2025

  Type:Billing Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have 2 onlyfans accounts where i needed to simply update my name on my w9 form, one of them it was all done withtin 30 minutes and payouts were reinstated.. the second account i am unable to payout because they havent approved my banking info and no one is responding to me about the issue have submitted multiple tickets and they all keep getting closed out. Original ticket is still open but agent wont repsond. Dont understand why one account was approved within minutes and other account i cant even get a response. Allow me to cashout my earnings

  Customer Answer

  Date: 03/18/2025

  I would like to cancel this complaint issue is resolved 

• Initial Complaint

  Date:03/03/2025

  Type:Billing Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Onlyfans notified me that my account was hacked and my account was blocked for my security. I sent all documentation to reinstate the account. Once reinstated, I found content that I did not order. There was a subscription, I only had free subscriptions. I was charged for alleged purchases and subscriptions during the period in which I was locked out of the account. I contacted **************** about the unauthorized charges. I would only receive single sentence responses such as "your charge is a subscription". I told them that the charges were during me being blocked and that I only had free subscriptions. They simply responded that I would have to pay the full amount for reinstatement. At this point I notified the credit card companies of the fraud. The Credit Card Companies investigated the incident. They took into account the notice of the hacking from Onlyfans. The fact that the subscriptions were activated while my account was locked and that there was no way for me to unsubscribe since the account was blocked (Plus the hacker subscribed I didn't). Two credit card companies found fraud and the fraud department reimbursed me. Now Onlyfans says I have to pay them in full, going against the fraud investigation findings, and that charge backs are against their terms. It was NOT a charge back, it was a reimbursement due to fraud (hacking).

  Business Response

  Date: 03/05/2025

  To whom it may concern.
  
  After thoroughly reviewing the user's account activity, we have found no evidence of a security breach on our end. Based on the available evidence, we have reason to believe that all disputed purchases were made by the user or someone authorized by them, such as a relative or friend.
  
  It is the user's responsibility to ensure that their account and payment details remain secure and inaccessible to unauthorized third parties.
  
  Please be aware that initiating an unjustified chargeback violates our Terms of Service (****************************************) and may lead to account deactivation.
  
  To reactivate the user's account, they will need to repay the chargeback amount.
  
  We are committed to providing a positive experience on OnlyFans and kindly remind that any further chargebacks may result in permanent account deletion. If this occurs, the user will no longer be able to access ********************** or create new accounts in the future.