Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/22/2025

  Type:Order Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My onlyfans account was banned after send money to a lady and I took a picture of myself to verify and within seconds I was banned and cant log in at all . Either refund me or will contact my bank I didnt do anything wrong

  Business Response

  Date: 03/26/2025

  To Whom It May Concern,
  
  The user's profile was not banned; however, it is scheduled for deletion following the expiration of their last active subscription. The user retains full access to their profile during this period.
  
  After a thorough investigation, we have gathered sufficient evidence confirming that the user violated the platform's Terms of Service (****************************************) by creating multiple accounts and initiating unwarranted chargebacks.
  
  Once the last active subscription expires, the user will no longer be able to access ********************** or create new accounts.

• Initial Complaint

  Date:03/21/2025

  Type:Customer Service Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Onlyfans keeps charging my account when I dont even have an account with them any more. I deleted my account in December and erased all my cards. For two months not its been charge 18 dollars. When contacted they were like fraud we frown upon that and would fix it. Then nothing. I want my full refund plus some bc this is fraud and illegal I want this settle asap like now. I am not go if to bank so I have to change my card and all that stuff. F*** that!!! Tell them to fix their issue!!!

• Initial Complaint

  Date:03/19/2025

  Type:Customer Service Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  OnlyFans is a fraudulent company. I am a victim of fraud and OF took the side of the criminal. I will be sure to take this matter to the authorities

• Initial Complaint

  Date:03/17/2025

  Type:Billing Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have 2 onlyfans accounts where i needed to simply update my name on my w9 form, one of them it was all done withtin 30 minutes and payouts were reinstated.. the second account i am unable to payout because they havent approved my banking info and no one is responding to me about the issue have submitted multiple tickets and they all keep getting closed out. Original ticket is still open but agent wont repsond. Dont understand why one account was approved within minutes and other account i cant even get a response. Allow me to cashout my earnings

  Customer Answer

  Date: 03/18/2025

  I would like to cancel this complaint issue is resolved 

• Initial Complaint

  Date:03/03/2025

  Type:Billing Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Onlyfans notified me that my account was hacked and my account was blocked for my security. I sent all documentation to reinstate the account. Once reinstated, I found content that I did not order. There was a subscription, I only had free subscriptions. I was charged for alleged purchases and subscriptions during the period in which I was locked out of the account. I contacted **************** about the unauthorized charges. I would only receive single sentence responses such as "your charge is a subscription". I told them that the charges were during me being blocked and that I only had free subscriptions. They simply responded that I would have to pay the full amount for reinstatement. At this point I notified the credit card companies of the fraud. The Credit Card Companies investigated the incident. They took into account the notice of the hacking from Onlyfans. The fact that the subscriptions were activated while my account was locked and that there was no way for me to unsubscribe since the account was blocked (Plus the hacker subscribed I didn't). Two credit card companies found fraud and the fraud department reimbursed me. Now Onlyfans says I have to pay them in full, going against the fraud investigation findings, and that charge backs are against their terms. It was NOT a charge back, it was a reimbursement due to fraud (hacking).

  Business Response

  Date: 03/05/2025

  To whom it may concern.
  
  After thoroughly reviewing the user's account activity, we have found no evidence of a security breach on our end. Based on the available evidence, we have reason to believe that all disputed purchases were made by the user or someone authorized by them, such as a relative or friend.
  
  It is the user's responsibility to ensure that their account and payment details remain secure and inaccessible to unauthorized third parties.
  
  Please be aware that initiating an unjustified chargeback violates our Terms of Service (****************************************) and may lead to account deactivation.
  
  To reactivate the user's account, they will need to repay the chargeback amount.
  
  We are committed to providing a positive experience on OnlyFans and kindly remind that any further chargebacks may result in permanent account deletion. If this occurs, the user will no longer be able to access ********************** or create new accounts in the future.

• Initial Complaint

  Date:02/19/2025

  Type:Product Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There are two content creaters on ************************** that have scammed me. I have contacted customer service with both of these issues and customer service has not gotten back to me. I have one creater who promised to make me a custom video if I paid 35 dollars, which I did using the onlyfans tip function. The user did not make me the custom and is playing games saying she is going to leave Onlyfans, and leaving me in the dark. I have attached proof of this. Another Onlyfans creater promised to live video call me if I paid her $30, which I did through thr Onlyfans tip function. I then video called her and she played a video. I exited after a few minutes to call her out for not being live, which is what I paid for, and using a video. I then proceeded to tell her to say hi or anything that would confirm it was live. I video called and she didn't answer and told me to wait. After a bit she said ok, and I video called and she played another video. No "hi" or anything to show she was real. I exited in less than a minute and called her out. She then admitted guilt by saying she could send me videos instead. That's not what I paid for. I have attached photos to prove this. She is a fake creator using videos of someone that is not them to scam ppl out of money. I want my refund for both scams that scammed me out of $30, and $35. The site is crawling with fake users promising things in exchange of money and then never delivering because Onlyfans just ignores people seeking refunds when contacting customer service, which puts no protection in place to keep fake people from using the site and scamming people who are supporters. This is out of hand. I want my refund of $30 and $35.

  Business Response

  Date: 02/21/2025

  To Whom It May Concern,
  
  The user submitted all relevant evidence supporting their dispute to our support team on Tuesday, February 18th. The case was forwarded to the appropriate team for review on the same day. After careful consideration, a decision was made to approve the user's dispute and issue a full refund for the transactions in question. The user was notified of the refund via email on Thursday, February 20th.
  
  We sincerely apologize for the delay in our response and any inconvenience this may have caused. Please note that the evidence had to be thoroughly reviewed by our team, which required some processing time.
  
  It may take 3-5 business days for the refunded amount to be credited back to the user's bank account.
  
  If you require any further assistance, please do not hesitate to contact us at ************************************************************.

• Initial Complaint

  Date:02/18/2025

  Type:Customer Service Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A while back, we'll say a month's time ago I was chatting with a content creator on another platform. Given the nature of the platform I made a request of her which she told me that she wasn't taking requests. I then move the conversation to Onlyfans as the other platform costs to chat. The content creator sendly took a nasty tone with me saying that she didn't appreciate me making demands of her rather than understanding that I misunderstood that she wasn't taking requests. She blocked me rather than apologize for her part. I would like to also point out that I have evidence that she said that she was or is going through some stressful personal events in her personal life. Which I don't think she was in the right mind to make the judgment to block me. Fortunately, she had forgotten that I had another account that she had Auto subscribe to so I sent her a paragraphs of our paragraphs explaining how she treated me unfairly. And managed to buy a couple items from her while flying under the radar. But when my subscription expired. I resubscribed so that I would continue to receive content from her. Upon which she got wise to and finally blocked that account. In frustration I threatened to leak her content. She sent me a response of email which included the same threat to leak my content right back. Apparently she reported me both onlyfans and the other platform. I have already been banned from the other platform and I was notified after a week's time of having my account under review by which time to content creator had finally already apologized for misinterpreting my initial statement, yesterday Onlyfans sent me a message saying that they will deactivate my account in ban me from the platform. I forgive the content creator for her actions however, they should have given her the same punishment or let me off with a warning. I am losing access to all the contents that I purchased over 5 years none of which I NEVER leaked of the 100s of content creators I bought from.

  Customer Answer

  Date: 02/18/2025

  Onlyfans

  Fenix *********************, *************************************************************************

• Initial Complaint

  Date:02/13/2025

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to become a creator for a long time, but it seems every time I create an account with ********************** they delete my profile after the authentication process. I have never stolen, posted any bad content not permitted on the site, or made any false transactions/scammed anyone. I would love to work with this company but they make it increasingly hard to be on their platform because they delete creators randomly and are hard to reach to resolve issues. I find it extremely unfair that they allow me to spend money, but not make any.

• Initial Complaint

  Date:01/31/2025

  Type:Product Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Reactivate my OnlyFans account.I paid lots of money to be VIP members with some people. The only reason I sent pictures of my daughter was because I became good friends with those content creators and I trusted them. After becoming good friends, we talked about each families, so it was only natural. If you want me to swear to never send pictures of my daughter again, I can sign ************ elaborate, I paid over $6000, and to deactivate my account is committing larceny by your OnlyFans/Fenix company, and I will take both international and domestic legal action if the account is not reactivated.Please reactivate my account immediately at ************************* I use a pseudoname for my OnlyFans email because of the adult nature of your business, and my real email is ******** personal email is ***************** Regards,****** *******

• Initial Complaint

  Date:01/28/2025

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to express my concern regarding the practices of this company pertaining to the compensation in "Fenix Tokens," a form of cryptocurrency. Upon signing up, I was "awarded" these tokens as part of a promotional offer. However, it has become evident that there is no feasible method provided to convert these tokens into U.S. dollars or to withdraw them into a personal wallet. Despite this, the company issued a Form 1099 stating these tokens as income, which is misleading since they hold no accessible monetary value. This practice not only misrepresents the nature of the income but also complicates financial and tax obligations for recipients. I hope this issue is addressed promptly to prevent further inconvenience and potential financial liability for others. I hope their company gets audited immediately for doing this to people.

  Business Response

  Date: 02/04/2025

  After a thorough investigation, we can confirm that we do not provide compensation to our creators via cryptocurrency, nor are we familiar with "Fenix Tokens." Creators receive their payouts directly into the bank account linked to their profile. Based on these payouts, we provide a 1099 form for the past year (the form includes payouts withdrawn to the bank account only). All creators receive their 1099 form by mail and can also download it from the banking page of their profile.
  
  According to our review, the user has received the correct *********************************************** USD for 2024. 
  We are more than happy to assist further and request additional information from the user, as this is the first complaint of this nature we have received.

  We recommend the user contact support at ********************************** directly for further assistance.