Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/27/2025

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased a $99 ppv and then a $150 ppv as seen in the photos I provided below I then contacted the seller she noticed that there was a mistake and said she couldnt refund the money I also tried contacting the business and have yet to hear back from them

  Business Response

  Date: 12/03/2025

  To whom it may concern,

  
  Our support team reviewed this case following the users BBB complaint, as we did not receive a direct request through our support inbox. We therefore contacted the user directly to verify all details.

  
  Our investigation confirmed that the content creator inadvertently included two duplicate media files in the bundle of four. To resolve this issue, we have issued the user a full refund of $129.00. The users current wallet balance is $150.

  
  We strive to ensure a positive experience for both creators and fans on our platform. We kindly encourage users to contact our support team directly with any concerns regarding their purchases or profiles so that we can provide more detailed and timely assistance.

• Initial Complaint

  Date:11/24/2025

  Type:Product Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My bank account has unauthorized charges, and I cannot contact the company to put a stop to it. It is intentional they cannot be reached. I want a refund of the charge today of $96.90

  Business Response

  Date: 11/25/2025

  Thank you for your inquiry.

  We have investigated this issue, and based on the information provided, we are unable to locate the mentioned transaction on our platform. We can also confirm that we have not received any correspondence from the user via our support inbox ********************************** or through our contact form.
  
  To assist with a refund for any unsolicited transactions, we kindly ask that the user contact us directly at **********************************. Once we receive their message, we will request the necessary transaction details and will be happy to help resolve their inquiry.
  
  Thank you for your understanding and cooperation.

• Initial Complaint

  Date:09/22/2025

  Type:Sales and Advertising Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/24/25 I subscribed to a creator called *** ***** for $3.18 On 9/2/25 I subscribed to a creator called lilredkinkqueen for $9.53 I paid $30 to lilredkinkqueen on 9/13/25 for custom content. I inquired to the ************* said she was not going to make the content. I reached out to OF for a refund. They dragged their feet. I requested a chargeback. They then sent me a notice that I had to repay the chargeback to gain access to my account again. On 9/18/25 I paid the chargeback for her ********* *****s subscription fee so that I could get into my account to access previously purchased content from a different creator. OF claims they gave me a refund for the $30. They refunded the original $30. Not the $30 I had to repay in ****** to get my account back. I am still out $30. I also requested a refund from kay*****. She insulted me. I did not pay her to be made fun of. They refuse to do anything about rude & lying creators. I want my subscription charge for lilredkinkqueen refunded. I want my subscription charge for *** ***** refunded & I want the $30 I paid for content that was never delivered to be refunded. Thats $9.53, $3.18 & $30.00 that I want refunded. This is no way to run a business. Letting your creators that work with your platform lie to clients & abuse them & then refuse to give the customer a refund is not good business.

• Initial Complaint

  Date:09/18/2025

  Type:Billing Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In very quick succession I received emails stating I had 1) created an only fans account 2) that the email was verified, 3) that a charge of $24.02 was made, and 4) that a charge of $39.41 was made.I never created this account nor made these charges. I immediately reported this to my bank to freeze the card that was used. I then discovered that just as quickly as the account was created it was deleted. I contacted Only Fans to explain the situation and was met with a "all charges are final" response that completed disregarded the fact that the entire account was fraudulent.I have attached the receipts I was remailed addressed to a "******"

• Initial Complaint

  Date:08/11/2025

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I noticed this unauthorized charge this morning. I did receive several emails indicating unauthorized access to my account. But I can't even access anything on onlyfans myself to change passwords because onlyfans ask me to verify my age.Every time I verify my age, onlyfans will work properly until I log out and then I have to reverify my age again. So I don't know how someone was able to gain access to my Onlyfans account when I can't access it myself without going through the Age verification process.

• Initial Complaint

  Date:08/09/2025

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an onlyfans account a couple months ago. I have been trying to withdraw my money and it keeps rejecting the payout. I know my bank details are correct because they sent me a $0.42 deposit. So why is it that the verification worked but I cant get my money off the app?? Ive reached out to support 100 times and they dont care at all! Worst customer service Ive ever received! I need my money and I need it now. Figure out whats wrong with system or send me a check!

  Business Response

  Date: 08/14/2025

  Based on the review of the account owner's submitted information, including a bank statement, it appears the user attempted to link a Chime account as a payout method.

  Unfortunately, payment apps and online banks that do not provide traditional account and routing numbers or do not accept ACH deposits - such as BanCorp, MetaBank, NetSpend, Chime, ******, and similar institutions - are not supported for payouts.
  
  To receive payouts, the user must add a ********* account in their legal name that accepts ACH deposits.

  It is the users responsibility to ensure that the banking details provided meet our requirements. Failure to provide accurate and eligible banking information may result in delayed or lost funds.

• Initial Complaint

  Date:08/09/2025

  Type:Product Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am disputing a recent charge to my account for a service purchased on the OnlyFans platform that was never delivered. The transaction was for a video call from a verified seller on their site. After I paid, the seller did not fulfill the service and instead restricted our chat messages, effectively blocking me from contacting them.I contacted OnlyFans support immediately. Initially, they told me to wait a few days to see if the seller would complete the order. However, the very next day, they emailed me stating that the seller provided the service and that my refund request was denied. No proof was provided to substantiate their claim, despite my request for evidence. I have already submitted proof showing the seller restricted communication immediately after receiving payment, which strongly indicates non-delivery.This is a clear case of services paid for but not rendered. The merchants refusal to issue a refund despite lack of fulfillment, combined with their failure to provide any proof of delivery, constitutes a violation of consumer protection principles and supports a chargeback under services not received.I am requesting a full reversal of this charge and am prepared to supply all supporting screenshots, transaction details, and correspondence to substantiate my claim.

  Business Response

  Date: 08/15/2025

  Unfortunately, we are unable to approve the user's refund request, as the content creator has confirmed that the agreed-upon service was fully delivered. The creator has provided evidence indicating that the scheduled call took place. Following the call, the user blocked the creator on Snapchat.
  We have reviewed and attached the screenshots submitted by the creator as supporting documentation. Since this agreement involved a third-party platform, we are limited in our ability to investigate the matter further. Therefore, we must rely on the evidence presented by the creator, especially as the user has not provided sufficient evidence to support their claim.
  Additionally, we advised the user to reach out to the creator again to resolve the issue directly. However, this recommendation was not followed, and no further communication from the user was made between July 30, 2025, and the date the creator restricted the user on August 7, 2025.
  To avoid similar situations in the future, we strongly recommend using our platforms communication tools when interacting with content creators.

• Initial Complaint

  Date:08/08/2025

  Type:Product Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 20, 2025, I was defrauded by a content creator on OnlyFans, username @msashleyvee, through a series of deceptive and misleading communications that led me to pay over $6,030 USD under the false pretense of receiving unique, custom, and private content. Despite repeated assurances, what I received were recycled or previously purchased videos, in clear violation of platform trust and fair business practice.This is not an isolated incident. I previously had a similar negative experience with the same content creator, which was ignored by the platform. OnlyFans refunded only $280, despite clear evidence that the creator engaged in fraudulent misrepresentation, bait-and-switch tactics, and intentional deception.Summary of Deceptive Practices:False Promises of Exclusive Content: The creator repeatedly told me that I would be receiving rare, special, or private content if I continued to send payments.Repetitive Sales of Existing Content: The creator sent me content I had already purchased previously, re-marketed as new or private.Artificially Extended Payment Series: The seller implied the transaction would require fewer than six payments, but I was manipulated into making 23+ separate payments, far beyond what was originally represented.Failure to Deliver Custom Videos: On two separate occasions, the creator charged $500 each for "custom" videos that were never delivered.Screenshots and Evidence: I have attached comprehensive screenshots clearly showing:Misleading statements ****************** transactions My objections raised in real-time The sellers continued requests for more money despite failure to deliver OnlyFans has a duty to investigate and moderate fraudulent activity on its platform. Despite being provided with:Clear documentation of the deception,A pattern of misconduct by the same user,A good-faith request for help,

• Initial Complaint

  Date:07/20/2025

  Type:Billing Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unbeknownst to me an automatic renewal was activated on a subscriptions even after automatic renewal was disabling was attempted contacted the services after discovering that I was charged for a subscription and told them that I did not intend to resubscribe or renew a subscription and told them that I turned off all auto renewals and experienced a technical issue where the platform shows that it's off but apparently after being charged it obviously was not They got back to me and told me that the subscription in question was set by default to auto renew I told them that I do not intend to renew and request a refund They said that it goes against her terms and conditions and that all paid subscriptions are final I further explain to them that I then not view any of the content and do not intend to do so and they still responded with Sorry we can't help All sales are final ECT I told them that the auto renew being said as default is misleading to the point where they hope and expect folks who subscribe to forget about it and the host that they can charge them and the host that they can charge them They obviously didn't care if there was any technical issues or that ignore the fact that they can verify that I did not view any content after the auto renewal to showing good faith that I was not trying to take advantage of anything but in fact that the online surface platform could have glitched and maybe perhaps our system kept it on or didn't fully turned it off.. they're ignorance tours this issue led me to tell them that I will file a complaint They sent me an email and threaten me that they will close my account if any chargebacks are charged to the account So that ignorance leads me to file this complaint The result I'm seeking is for the refund of the charged set by so called . misleading "DEFAULT" subscription charged They are engaging in misleading practices and then setting rules in their terms that make it difficult for you to manage them

  Business Response

  Date: 07/21/2025

  Subscriptions are set to automatically renew by default and this information is clearly described in the Help section on our platform, which is a part of our Terms of Service (***************************************************). 
  Upon review, the Auto-Renew feature for the subscription was not disabled before the next billing date, which is why the user's card was charged.
  
  We have disabled the Auto-Renew feature for the corresponding subscription. There will be no further charges unless you re-enable the renewal settings.
  
  Users can manage their paid subscriptions at **********************************************************************************************;
  
  Tips:
  - the white Subscribed button means that you have subscribed to a creator and the subscription will auto-renew on that date;
  - the blue "Renew" button means that Auto-Renew is disabled and the subscription will expire on that date;
  - to change the Auto-Renew status on any subscription, please click on the corresponding button. 
  
  However, in order to ensure a positive user experience, weve made a one-time exception and issued a refund for this subscription. Please note that it may take up to 5 business days for the refunded amount to be reflected in the user's account.

• Initial Complaint

  Date:07/17/2025

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As of 07/16/2025 Onlyfans has been contacted due to an issues with their payout systems for creators. Original, the methods in which we can be paid were **** Transfers, **************** or Cosmo Payment, yet when I try to search for the supposedly provided options to get paid the feature for **** Transfers is not enabled. And I am aware this feature exists as not only was it the initial way that I could have withdrawn funds and I am aware of others that are using that feature on their accounts, yet it is not on my account no more? This is an issue that makes no sense and is in violation of the terms and conditions that should allow me to be able to withdraw the funds. Onlyfans has been contacted and they have dismissed my complaint with a generic response of needing a bank account to be able to withdraw funds, but the thing is to register on their platform as a creator a private bank account is required and I was in compliance with that as I am an approved creator by them and I am not being allowed to transfer such funds to my account. This feels a violation of the terms snd conditions on which I singed. My desired resolution:**** Transfers enabled to be able to withdraw funds.