Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/20/2025

  Type:Billing Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unbeknownst to me an automatic renewal was activated on a subscriptions even after automatic renewal was disabling was attempted contacted the services after discovering that I was charged for a subscription and told them that I did not intend to resubscribe or renew a subscription and told them that I turned off all auto renewals and experienced a technical issue where the platform shows that it's off but apparently after being charged it obviously was not They got back to me and told me that the subscription in question was set by default to auto renew I told them that I do not intend to renew and request a refund They said that it goes against her terms and conditions and that all paid subscriptions are final I further explain to them that I then not view any of the content and do not intend to do so and they still responded with Sorry we can't help All sales are final ECT I told them that the auto renew being said as default is misleading to the point where they hope and expect folks who subscribe to forget about it and the host that they can charge them and the host that they can charge them They obviously didn't care if there was any technical issues or that ignore the fact that they can verify that I did not view any content after the auto renewal to showing good faith that I was not trying to take advantage of anything but in fact that the online surface platform could have glitched and maybe perhaps our system kept it on or didn't fully turned it off.. they're ignorance tours this issue led me to tell them that I will file a complaint They sent me an email and threaten me that they will close my account if any chargebacks are charged to the account So that ignorance leads me to file this complaint The result I'm seeking is for the refund of the charged set by so called . misleading "DEFAULT" subscription charged They are engaging in misleading practices and then setting rules in their terms that make it difficult for you to manage them

  Business Response

  Date: 07/21/2025

  Subscriptions are set to automatically renew by default and this information is clearly described in the Help section on our platform, which is a part of our Terms of Service (***************************************************). 
  Upon review, the Auto-Renew feature for the subscription was not disabled before the next billing date, which is why the user's card was charged.
  
  We have disabled the Auto-Renew feature for the corresponding subscription. There will be no further charges unless you re-enable the renewal settings.
  
  Users can manage their paid subscriptions at **********************************************************************************************;
  
  Tips:
  - the white Subscribed button means that you have subscribed to a creator and the subscription will auto-renew on that date;
  - the blue "Renew" button means that Auto-Renew is disabled and the subscription will expire on that date;
  - to change the Auto-Renew status on any subscription, please click on the corresponding button. 
  
  However, in order to ensure a positive user experience, weve made a one-time exception and issued a refund for this subscription. Please note that it may take up to 5 business days for the refunded amount to be reflected in the user's account.

• Initial Complaint

  Date:07/17/2025

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As of 07/16/2025 Onlyfans has been contacted due to an issues with their payout systems for creators. Original, the methods in which we can be paid were **** Transfers, **************** or Cosmo Payment, yet when I try to search for the supposedly provided options to get paid the feature for **** Transfers is not enabled. And I am aware this feature exists as not only was it the initial way that I could have withdrawn funds and I am aware of others that are using that feature on their accounts, yet it is not on my account no more? This is an issue that makes no sense and is in violation of the terms and conditions that should allow me to be able to withdraw the funds. Onlyfans has been contacted and they have dismissed my complaint with a generic response of needing a bank account to be able to withdraw funds, but the thing is to register on their platform as a creator a private bank account is required and I was in compliance with that as I am an approved creator by them and I am not being allowed to transfer such funds to my account. This feels a violation of the terms snd conditions on which I singed. My desired resolution:**** Transfers enabled to be able to withdraw funds.

• Initial Complaint

  Date:05/25/2025

  Type:Product Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* L ******** Someonr has made an account and used my bank cards. There were two cards: first one starts with ****** and ends in 6592. *** doesn't show times but these are the dates and amounts 2024:12/06 ***** 6592 Debit Card Purchase ***************************A 08/09 ***** 6592 Debit Card Purchase Onlyfans ********** 04/08 ***** 6592 Debit Card Purchase ***************************A 03/15 4.24 6592 Debit Card Purchase ***************************A 01/02 3.18 6592 Debit Card Purchase ***************************A 2023:12/04 ***** 6592 Debit Card Purchase ***************************A 09/11 ***** 6592 Debit Card Purchase Onlyfans ********** The second card was a virtual card thru choice financial group that has since been canceled, so I cant find what it starts with. But it ends in 6375.I was told "there's an account tied to your email **************************** called @neonwings, you can request a password reset, and we can't refund you)I've stated to the car that I don't not have an account, I've never had an account. And just to prove my point, I did the password reset request, and guess what? No email was delivered BECAUSE I DO NOT HAVE AN ACCOUNT. I do not appreciate being lied to. Please rectify this immediately.

  Business Response

  Date: 05/27/2025

  To Whom It May Concern,
  
  We would like to inform you that a dedicated department is responsible for investigating all reports of potentially fraudulent activity on our platform. Following a comprehensive review of the matter, we can confirm that the payment cards referenced were utilized on the account @neonwings (******* (Neon)) with the authorization of the cardholder.
  
  Moreover, the email address used to submit the complaint to the Better Business Bureau, as well as to contact our support team, corresponds with the email address associated with the account at the time the aforementioned cards were added - on September 22, 2020, September 16, 2021, and July 27, 2022.
  
  Our platform employs 3D Secure authentication for card transactions, which requires the user to verify each payment through a security code sent via SMS or a similar method. System logs confirm that each of these cards was successfully authenticated, a process that can only be completed by the cardholder.
  
  In light of the above findings, and given the absence of any security breach or unauthorized access on our part, we regret to inform you that we are unable to issue a refund in this case.
  
  We maintain all relevant records substantiating that the cardholder and account holder are the same individual, and that all email addresses in question are verifiably linked to the account.
  
  Should the user experience any issues accessing their account, they are encouraged to contact us at *********************************** and our team will be pleased to assist with restoring access.

  Customer Answer

  Date: 05/27/2025

   
  Complaint: 23375400
  
  I am rejecting this response because:

  I. DO. NOT. HAVE. AN. ACCOUNT.

  I. HAVE. NEVER. HAD. AN. ACCOUNT.

  Im starting to get ****** off now.

  The email that was used was compromised over two years ago, and my identity was stolen. According to ******, they closed it down and it is no longer accessible. The useless CSR said it was *************************** that was used on the account. Whoever "*******" is, is illegally using my cards, and my identity, to purchase things on your dog s*** website.

  So you're telling me, because this low life input my information, and signed off as me, that they are now me? That's great news. I guess I have a **** doppelganger now. 

  Whats crazy is I disputed the transactions with one of my banks and they won, so I got one of the charges back already. So obviously , there's been an agreed upon notation that THERE WAS FRAUD. I just cant f****** believe the ******** you people spin. 

  
  Sincerely,

  ******* ********

• Initial Complaint

  Date:05/11/2025

  Type:Product Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a content creator on OnlyFans. A specific user contacted me directly and requested personalized content. We discussed the details in messages, and I created and delivered what was requested including custom content, a locked post, and premium messages. The user paid for and accessed this content.However, shortly after the content was delivered and consumed, I noticed that the funds totaling $114 were reversed from my balance. The content was clearly purchased and unlocked, yet I received no payment for my work. According to OnlyFans support, these transactions were automatically refunded due to suspicious activity on the users account.While I understand the need for safety measures, I was not given any opportunity to dispute the chargebacks or prove that the user received and opened the content. This means the user got access to everything they paid for and then received their money back and the platform deducted those funds from me, the creator. In essence, I worked for free and was left with no protection.I reached out to OnlyFans support multiple times and only received templated responses referring me to section 14.b.iii of the Terms of Service. But this does not address the core issue: I delivered digital content in good faith, and the platform allowed the buyer to revoke payment after consuming it. This opens the door to abuse and fraud at the expense of creators.Resolution Requested:I am requesting that my $114 in earnings be reinstated, or that this case is at least properly reviewed by someone beyond an automated system. I also ask that OnlyFans create a transparent dispute process for creators in these situations, where we can prove content was delivered and avoid being exploited by fraudulent ********* OnlyFans creator account is under the name: ddslil The email associated with my account is: ***********************

  Business Response

  Date: 05/12/2025

  We have carefully reviewed the case and can confirm that the deductions from the Creators balance were the result of a chargeback initiated due to fraudulent activity on the user's account.

  Our dedicated team actively monitors payment activity to ensure the safety of both Creators and Fans. When suspicious activity is detected, all associated transactions are automatically refunded, and the corresponding amount is deducted from the Creators balance.

  
   
  These reversals were processed in accordance with our Terms of Service. Circumstances in which we may withhold Creator Earnings are described in paragraph "14.b.iii" in the following section of our Terms of Use - ****************************************, which all users are required to accept when creating their account.

  
  
  Please note that any content purchased using fraudulent payment methods is automatically removed from the users purchased section, and the user permanently loses access to that content.
  
  Hope this information is helpful. 

  Customer Answer

  Date: 05/12/2025

   
  Complaint: 23315483
  
  I am rejecting this response because:

  While I understand the platforms policy regarding fraudulent activity, I find it unacceptable that creators are left financially unprotected after delivering paid content in good faith. The buyer accessed and viewed my content including a paid post, direct messages, and a custom video and then their payment was reversed due to what OnlyFans claims to be fraudulent activity.
  
  
  As a result, I lost $114 in total from my creator balance. The content is already delivered and cannot be taken back. I also never received any evidence of the alleged fraud, nor was I given a chance to dispute the chargeback myself. This puts creators at risk of exploitation.
  
  
  I request that OnlyFans create a process to allow creators to submit proof (such as message logs, timestamps, or confirmation of content delivery) in such disputes. I am asking for a review of this specific case, a return of the deducted amount, and a better system for creator protection in the future.
  

  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:05/08/2025

  Type:Billing Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint regarding a charge to my *********** card for $42.19 by OnlyFans, which I believe was excessive and not reasonably disclosed. The original subscription price I paid to the creator @catsandcars187 was $12.66. I was aware of the auto-renewal feature, but due to my infrequent use of the site, I missed the window to unsubscribe before it renewed.What concerns me is that the renewal was charged at over three times the original ratewithout any prior notice or opportunity to approve the higher fee. This seems misleading at best and unfair to the customer. I messaged ********************** support five times, requesting a one-time payment reversal based on the price discrepancy, but my request was denied with a copy-paste response citing their no refund policy.I also mentioned that this is not the first time Ive had an issue with excessive auto-renewal charges. While I did not previously contest smaller discrepancies, this charge was unusually high, and I feel it warrants an exception or ********* make matters worse, OnlyFans support responded with a threatening message warning that if I file a chargeback, my account will be permanently banned. I believe this is an unprofessional business practice and possibly a coercive deterrent against customers exercising their legal right to dispute unfair charges.Resolution Requested: I am requesting a refund of $42.19 and a revision of OnlyFans policy to provide users with clear, timely warnings when auto-renewals are set to charge significantly more than the original subscription price.I would prefer not to take further action, but I will consider filing a chargeback through my credit card provider or pursuing additional avenues if this matter is not resolved fairly.

  Business Response

  Date: 05/12/2025

  We have thoroughly reviewed the case and can confirm that the Auto-Renew feature for the subscription to @catsandcars187 remained active at the time of the next billing date. Our system clearly displays both the renewal price and the scheduled renewal date, along with the status of the Auto-Renew feature. The interface is specifically designed to make all current subscription details easily accessible to users.
  
  The user initially subscribed to the creator with a limited 70% discount offered to new subscribers. After the promotional billing period ended, the subscription automatically renewed at the standard full price, which was clearly indicated prior to renewal.
  
  That said, we want both Creators and Fans to have the best possible experience on OnlyFans. As a one-time gesture of goodwill, weve added $30 in wallet credit to the users account. This amount can be used anywhere on the platform to continue enjoying our community.
  
  We hope this clarification is helpful.

• Initial Complaint

  Date:04/24/2025

  Type:Billing Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 20, 2024, I received two emails from OnlyFans. One stated that my account was limited due to a prior chargeback connected to a different email address ************************* and the second said my account had been deactivated for unusual financial activity. I do not own or control the email address in question and believe it may be connected to a fraudulent charge made years ago when my credit card was stolen.Since December 21, 2024, I have sent 19 messages to OnlyFans (on 12/21, 12/22, 12/25, 01/27, 01/28, 01/31, 02/05, 02/14, 02/15, 02/16, 02/24, 03/15, 03/16, 03/18, 03/19, 03/21, 03/23, and 03/26). These messages have included polite requests, explanations, appeals, and offers to repay whatever is needed despite the chargeback not being my fault. Every response I have received has been automated. I have explicitly asked how much I owe and how I can resolve this, but no one has ever provided an actual answer or a path forward.I have followed their instructions and submitted appeals, each time reiterating that I am willing to make things right. My appeals continue to be automatically denied, with no acknowledgment of the details Ive shared or the seriousness of my request.This situation has prevented me from verifying a new account or accessing the platform in any way, which not only impacts me but also a friend Ive helped with content creation. This has hurt her opportunities to earn income and, indirectly, OnlyFans' ability to benefit from it as well.All I want is to speak with a real person who can clarify what steps I need to take to bring my account back in good standing. Im fully willing to work with OnlyFans and resolve this even if it involved repayment, but I cant do anything if no one will respond with instructions on how we can resolve this issue.

  Business Response

  Date: 05/02/2025

  Greetings. Our Compliance team conducted a thorough investigation of the case and carefully considered all the evidence provided by the user. As a result, it was decided to reactivate the user's profile and not initiate a clawback to cover the outstanding balance, on the condition that the user adheres to our platforms Terms of Service going forward.

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My creator account on ********************** was permanently disabled shortly after I was asked to complete a re-verification process. Heres what happened:I successfully changed the email address linked to my account. After that, I was unable to log in and received a message that I needed to re-verify my identity on the platform. I completed the verification process as requested.Soon after, I received a message that my account had been permanently disabled due to a violation of the platforms Terms of Service. At that point, I assumed something may have gone wrong during the verification process perhaps a misidentification or technical error and I submitted an appeal to explain the situation. I made it clear that I was willing to re-verify and fully cooperate to confirm my identity.However, my appeal was denied with a message stating that the reason for the ban was prohibited cybersecurity activity. No further explanation was provided, and the decision was described as final. I have not received any responses to my follow-up inquiries.Since then, I have tried to create a new account but it appears my name has been entirely blocked from the platform, which makes it impossible to move forward.OnlyFans has been an important part of my income and professional platform, and I have always used it in good faith. I am not trying to avoid responsibility I simply want to either regain access to my original account or at least be given the opportunity to open a new one legitimately, without being automatically rejected because of my name.This situation has affected me significantly, and I am ready to cooperate fully, verify my identity again, and comply with any platform requirements.Username: @kate_shade Email associated with account: ********************* Approximate date of the issue: Early December 2024 Thank you for your time and consideration.

• Initial Complaint

  Date:04/02/2025

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got violations on /gatesofhell and I clicked confine to acknowledge them but it keeps saying something went wrong and wont allow me to chat or do anything.Regardless of violations, you all have taken 20% of all of my income. Even tips which two world businesses dont do.. So Id like some help. Quickly and efficiently please. I see youve got about a 5 day wait period for responses here but thats 5 days of missed business..

• Initial Complaint

  Date:03/25/2025

  Type:Product Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i made money on the service and onlyfans deactivated me and took my earnings

  Business Response

  Date: 03/27/2025

  To Whom It May Concern,

  We have a dedicated department responsible for addressing all fraud cases on our platform. We take credit card security very seriously and have implemented a range of measures to investigate unauthorized registrations and transactions. Additionally, we work closely with our payment gateway to ensure compliance with all safety standards.

  Following a thorough investigation, we have determined that all earnings associated with the user's profile were generated through fraudulent activity, involving unauthorized transactions on the cardholders accounts. As a result, the account in question, along with any related accounts, has been deactivated and permanently removed from our platform. All transactions have been canceled and refunded to the cardholders.

  The decision to deactivate the account is final, based on the conclusions of the fraud investigation and the evidence collected.

  The user is not permitted to reinstate their account or create a new one on our platform.

• Initial Complaint

  Date:03/22/2025

  Type:Order Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My onlyfans account was banned after send money to a lady and I took a picture of myself to verify and within seconds I was banned and cant log in at all . Either refund me or will contact my bank I didnt do anything wrong

  Business Response

  Date: 03/26/2025

  To Whom It May Concern,
  
  The user's profile was not banned; however, it is scheduled for deletion following the expiration of their last active subscription. The user retains full access to their profile during this period.
  
  After a thorough investigation, we have gathered sufficient evidence confirming that the user violated the platform's Terms of Service (****************************************) by creating multiple accounts and initiating unwarranted chargebacks.
  
  Once the last active subscription expires, the user will no longer be able to access ********************** or create new accounts.