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Business Profile

Vacation Rentals

Vacation Village Resorts

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vacation Rentals.

Complaints

This profile includes complaints for Vacation Village Resorts's headquarters and its corporate-owned locations. To view all corporate locations, see

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Vacation Village Resorts has 21 locations, listed below.

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    Customer Complaints Summary

    • 376 total complaints in the last 3 years.
    • 126 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:11/18/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Better Business Bureau, I am writing to formally request assistance in resolving a longstanding issue with Vacation Village at Parkway regarding the cancellation of my timeshare contract. I have reached out to the company but have been unable to secure a satisfactory resolution, and I am hopeful that the BBB can help mediate this ********* contract with Vacation Village at Parkway is as follows: Contract Number: 554629-208-43 Since purchasing this timeshare, I have faced significant challenges in using it as intended. Despite paying $14,391 in full for the timeshare, my attempts to reserve accommodations or make exchanges have often been unsuccessful, rendering the timeshare unusable for its intended purpose. Repeated efforts to maximize the ownership benefits have been hindered by lack of availability and other ************** addition, my personal circumstances have changed. My partner and I are no longer together, and neither of us has any need for the timeshare moving forward. We have fulfilled all financial obligations related to the initial purchase and have received minimal value in return due to persistent booking issues. Given these factors, I believe that a cancellation or deed surrender are the most reasonable and fair solutions.Despite multiple communications with Vacation Village at *******, they have not agreed to a termination. I kindly request the BBBs assistance in helping me secure a cancellation and deed release for this timeshare contract, which no longer provides the promised benefits and is financially unsustainable for me.Thank you for your time, attention, and any assistance you can provide in facilitating the resolution of this issue.Sincerely, ***** ***** Contract No. 554629-208-43

    • Initial Complaint

      Date:11/15/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Details of Complaint 1. Maintenance Issues in Rooms:First Room (210 Flamingo 504B):The air conditioning in this room was non-functional, and the thermostat remained at 73F, leaving the room at an uncomfortable 78F. I reported the issue, and I was moved to a new room at 3 a.m. but did not receive an apology for the inconvenience.Second Room (210 Flamingo 503B):After relocating, I found this room had no hot water, and several light switches were not working, including those in the bathroom. I was forced to shower in cold water and darkness, significantly impacting my comfort.2. Lack of Accountability and Poor Service:Staff suggested I move to a different room each time a problem arose, which was highly impractical, as I had unpacked and stored items in the rooms fridge.When I asked for a maintenance check, they refused to send anyone to address these issues while I waited for a maintenance worker to verify, stating that they would only check after my departure. This approach made it feel as though they were avoiding accountability.Despite paying at the property, I was redirected to Expedia when I initially requested a refund. When I eventually reached a manager, I received only a partial refund ($192 plus deposit), which does not fully compensate for the discomfort I experienced 3. Concerns with Transportation Services:At check-in, I was informed that transportation services were available for guest safety; however, when I requested a ride, I was told transportation was down. This left me stranded away from the main office, as I did not have a car.Resolution Sought Due to the cumulative issues, I believe a full refund of $400 is fair compensation. The partial refund provided does not adequately address the significant discomfort and inconvenience I experienced. I hope Vacation Village at *********** will issue a full refund as a gesture of accountability and commitment to guest satisfaction.

    • Initial Complaint

      Date:11/15/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to formally file a complaint regarding my timeshare experience with Grandview. Since purchasing this timeshare, I have never been able to use it, and it has been nothing but a financial and emotional burden. From the beginning, the sales process was highly coercive and manipulative.During the sales presentation, my husband and I were pressured to retrieve my wallet from our hotel room, and the tour guide was instructed not to return without us. When it came time to sign the contract, the process was rushed and unprofessional. We were given no opportunity to review the terms in detail, as the entire contract-signing process was completed in just ***** minutes.Adding to the discomfort, the employee assisting us with signing the contract broke down in tears, recounting the recent loss of her husband. This created a deeply uncomfortable and emotional situation, leaving us feeling pressured and rushed to complete the process without asking further questions.We were assured during the presentation that this timeshare would not be forced upon our children in the event of our passing and that transferring ownership to them would be entirely optional. However, I have since learned that this may not be the case, further compounding my distress.Despite my repeated attempts to request cancellation, ********* has only offered settlement options that I simply cannot afford. I am retired, living on a fixed income, and this timeshare has become an unmanageable financial burden. My only request is to be released from this timeshare contract.I believe that the sales tactics used were unethical and that I was not given adequate time or information to make an informed decision. I ask that Grandview work with me to cancel this contract permanently and provide relief from this obligation.Thank you for your time and attention to this matter. I hope to hear back with a resolution soon.

    • Initial Complaint

      Date:11/14/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Weve spent well over a year trying to get out of our timeshare ownership with Vacation Village. We have contacted a number of people and have jumped through a number of hoops trying to get out of this timeshare. Just as we were starting to see the light at the end of this long road, Vacation Village began to play more games. We had been waiting for months for someone to get back to us after submitting information for a hardship program they supposedly use to cancel timeshare ownership obligations. When they finally responded, they told us it would take an additional 3 months to get an answer!There are several issues with forcing us to wait so long for an answer to our request. The biggest issue we have encountered while being owners is the recurring annual fee that continues to rise with each new year. Paying a bill that keeps increasing at random rates would be annoying for anyone to deal with.Dealing with it while dealing with everything else life has thrown at us has become too much. Please help us get out of this mess with these people! We do not want to be responsible for another maintenance fee when we are so close to being done with them.

    • Initial Complaint

      Date:11/12/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am submitting this complaint with the hope that it will be acknowledged and met with a response that leads to an amicable resolution. I purchased a membership with Vacation Village in 2004, and I am again formally requesting the cancellation of my timeshare membership.I am now retired, living on a fixed income, and facing mobility issues as an elderly individual. I have only been able to use this membership twice over the past 14 years, and I do not anticipate using it again. I am financially and physically unable to continue making these *********** previous communications, I explained that I felt pressured and overwhelmed during the initial sales process. The presentation was conducted at a rapid pace, leaving me little time to process the information, and I felt obligated to sign. Additionally, I was unaware at the time that the maintenance fees would continue to rise annually; had I known this up front, I would never have agreed to the contract. I was also misled to believe this was a property purchase when, in fact, it is simply a membership where I own nothing but allotted time.Given these circumstances, I am urgently requesting a release from this financial and emotional burden. Please confirm the cancellation of my membership and send any necessary documentation to finalize this process.Thank you for your attention and understanding. I look forward to your prompt response.

    • Initial Complaint

      Date:11/12/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing a complaint against Vacation Village, specifically regarding my timeshare contract with Palm Beach Shores. I believe I was misled and pressured into signing a contract that I now deeply regret.During the sales presentation, the representatives oversold the timeshare, making it seem far more valuable and beneficial than it actually is. They omitted critical information that would have certainly influenced my decision had I been aware of it. The representatives spoke so quickly and vaguely that it was nearly impossible to fully understand the information they were ************ a result, I am now burdened with a contract that offers no real value to me and only creates financial strain. I feel deceived and taken advantage of, and I am seeking immediate assistance in resolving this matter.I kindly request that Vacation Village release me from this contract, as I do not believe it was entered into with full transparency and honesty. I appreciate your attention to this complaint and hope for a prompt and fair resolution.Thank you for your time and assistance.

    • Initial Complaint

      Date:11/12/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing this complaint against Vacation Village regarding my timeshare. Over the years, I have made every effort to utilize it, but unfortunately, the negatives have consistently outweighed any benefits. At this point, the timeshare has become something I can neither afford nor genuinely need.When I initially purchased the timeshare, I was surrounded by three salespeople who applied intense pressure to get me to sign. I was not given a fair chance to review the contract thoroughly or address any questions I had. Furthermore, my judgment was impaired by the wine that was freely served, which only seemed to serve as a tactic to cloud my ability to fully understand the terms being presented.After nearly 20 years of faithfully making payments, I believe that my request to be released from this obligation is reasonable. I feel I was misled during the sales process and taken advantage of under circumstances designed to rush and confuse me.Please consider this request as a necessary step to address the undue stress and financial strain this timeshare has caused. I hope to hear back from their company with a prompt and fair resolution.

    • Initial Complaint

      Date:11/04/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      **** ********* , ***** ******* ********************************************************************************** ******************** 11/4/2024 Better Business Bureau ******************************************** Complaint Regarding Misleading Timeshare Purchase To Whom It May Concern,I am writing to file a formal complaint against Vacation Village Resort regarding a timeshare contract that I entered into under misleading circumstances when I was 18 years old. I did not have a full understanding of what I was committing to, and my stepmother, who co-signed the agreement, does not speak English. We both relied on the information provided by the sales representatives, who failed to disclose critical details of the *********** the time of the purchase, I was unfamiliar with financial contracts and trusted that the company would guide us responsibly. However, the high-pressure tactics used in the sales process left us feeling misled and unprepared to handle the financial obligations associated with this timeshare. Key terms and potential costs were not thoroughly explained, and despite our best efforts to communicate, the language barrier made it difficult for my stepmother to understand any part of the agreement.For years now, we have been making payments for this timeshare, including significant maintenance fees. Despite these ongoing expenses, we are no longer able to sustain the financial burden that this contract imposes. Attempts to resolve these issues directly with Vacation Village Resort and have been unsuccessful.We believe the companys actions were unfair, and we are seeking assistance to resolve this matter fairly. Specifically, we would appreciate guidance on either voiding the contract or obtaining fair compensation for the misrepresentation.Thank you for your attention to this matter. We hope that the BBB can help us reach a resolution.Sincerely,**** *********

      Business Response

      Date: 11/05/2024

      To whom it may concern:

      We have reviewed the Consumers communication via the Better Business Bureau platform and the allegations contained therein. Please be advised the that Consumers entered into the purchase of their Vacation Ownership on July 27, 2020, and three (3)owners are: **** ********* (age 54 at the time of purchase), Eril Rdgardo ********* ****** (age 22 at the time of purchase; not *************** the Complaint) and ***** *** ******* (age 45 at the time of purchase). We deny all of the allegations that are now being made by Consumer. All of the terms, fees and costs associated with the purchase were documented in writing for mutual protection.

      We stand firm in our position of no wrongdoing. If Consumer would like any guidance in utilizing and enjoying their Vacation Ownership, they may contact our **************************** toll free at ************** or by email at: [email protected] Specialists are available Monday through Friday from 8:30 a.m. to 6:00 p.m. EST. Alternatively, if Consumer would like to continue their communication on this matter, Consumer may send their written communication to the undersigned by mail at *********************************************************** or by email at: ************************************

      We are committed to providing great customer services and assisting all owners to realize the full benefits of their Vacation Ownership. If Consumer would like any assistance, we welcome the opportunity to assist Consumer directly; no further communication will be issued on this platform.

      Sincerely,
      **** B. ****
      Corporate Relations Manager
      Vacation Village Resorts
      ********************************************************************************************************************
      Email at: ****************************************************************

      Contract #*******
      **** *********, Eril Rdgardo ********* ****** and ***** *** *******
      ************************************************
      Daytime Phone: **************
      E-mail: *******************************

      Customer Answer

      Date: 11/05/2024

       
      Complaint: 22513818

      I am rejecting this response because:

      Sincerely,

      **** *********,
      11/5/2024


      **** B. ****
      Corporate Relations Manager
      Vacation Village Resorts
      ********************************
      *************************


      Dear Ms. ********************** you for getting back to us regarding our complaint with the Better Business Bureau. Id like to clarify a few things and explain our concerns a bit further.


      While there was an error about my age in the initial message, the main issue remains the same: when we signed up for this timeshare, we didnt fully understand what we were getting into. The sales environment was very high-pressure, and key details werent clearly explained, especially since my stepmother doesnt speak English. She couldnt fully understand the terms, which made it hard for the three of us to make an informed decision.


      Weve made all payments over the years, including maintenance fees, but these have become more than we can handle financially. Although we appreciate the offer to help us use the vacation ownership, our real concern now is the financial strain. Wed like to discuss options to either end or release us from this contract, as we cant manage the costs any longer.


      Wed appreciate any assistance you can provide in finding a fair way forward. Thank you for your time, and were hoping to work this out directly.


      Best regards,
      **** *********. 

    • Initial Complaint

      Date:10/23/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to formally file a complaint against Vacation Village regarding the misleading nature of the timeshare sales process and the undue hardship it has caused my family and me. The buying process was very quick, and we made ***** decisions based on misrepresentations made during the sales presentation. We were misled about how easy it would be to use the timeshare and the number of properties available near us.Unfortunately, we have used the timeshare very little, and the likelihood of using it in the future is slim to none. I am now 89 years old, and in April 2019, I suffered a stroke, leaving me unable to travel as much as I did ********* make matters worse, my family has also been impacted by tragic circumstances. Both of my daughters, ***** and ********, lost their husbands in 2019, which has significantly affected their financial situations. Being responsible for the maintenance fees and taxes associated with the ********* has placed a tremendous burden on all three of us, causing financial hardship that we can no longer bear.We are seeking immediate assistance in releasing us from this timeshare burden. It is no longer feasible for us to keep up with the fees and taxes, and we would appreciate any options available for a resolution.Thank you for your attention to this matter. We hope for a swift response and resolution.

      Business Response

      Date: 11/04/2024

      To whom it may concern:

      We have reviewed the Consumers communication via the Better Business Bureauplatform and the allegations contained therein. We have also reviewed the communication history and ownership information that we have on file regarding the vacation ownership at issue. Please be advised that Developer denies the severely untimely and baseless allegations that are now being made by Consumer.Consumer entered into an agreement with Developer to purchase their Vacation Ownership on or about June 14, 2011 this was more than thirteen (13) years ago. Making these allegations after more than a decade of ownership seems quite unreasonable.

      That said, Consumer no longer has any financial obligation to Developer. Therefore, if Consumer would like to further discuss their desire to relinquish their Vacation Ownership, they must direct their communication directly to the Association for which they have an ongoing obligation for maintenance fees and property taxes. The Association works with owners that are facing financial, medical, or physical hardships and Consumer may be eligible for hardship consideration. Although the Association is not obligated to accept the transfer of any owner's vacation ownership, they do work with owners facing hardships on a case-by-case basis. If Consumer is able to provide adequate proof of a hardship, the Association may offer payment options for maintenance fees and/or agree to accept the transfer of ownership and title of the Vacation Ownership.

      The Associations contact information is as follows:
      Vacation Village at **************************
      Attn: Owners Resolutions Dept.
      ****************************************;                                                                                          
      ****************
      Email: **********************************************************************

      If there is anything that we can do to assist Consumer in keeping, maintaining and enjoying their Vacation Ownership, they may contact our **************************** directly. Concierge Specialists are available Monday through Friday from 8:30 a.m. to 6:00 p.m. EST and may be reached toll free at ************** or by email at: **************************************************************.

      No further communication will be issued on this platform.
      Sincerely,
      **** ****
      Corporate Relations Manager
      Vacation Village Resorts
      ********************************
      ***********************************;
      Tel: *********************
      Fax: ************
      Email: ****************************************************************

      Customer Information:
      Contract No. ****** spi No. 740498
      ***** *********
      , OK 73055
      Daytime Phone: ************
      E-mail: ****************************************

    • Initial Complaint

      Date:10/23/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear BBB,I am writing to formally file a complaint against Vacation Village Berkshires regarding my timeshare purchase from around 2006. During the presentation, I felt rushed and pressured into signing the contract. The representative made me feel guilty about my previous employment with ***********, stating that GE ruined the town of **********, *************, where the timeshare is located. This was not only unprofessional but also irrelevant to my decision-making process.I was not adequately informed about the long-term implications of the contract. I was never made aware of the rescission period until after the presentation. Instead, I was told that the contract was ironclad and could not be canceled. This lack of clarity has left me feeling misled, as I believe Vacation Village ********** failed to provide critical information during the sales process.While my timeshare contract is fully paid off, the maintenance fees continue to rise each year, making it increasingly difficult for me to keep up with these costs as a retiree. Additionally, I am facing significant financial distress with multiple insurance issues weighing heavily on me. This situation has made managing the timeshare even more challenging.Therefore, I am requesting the cancellation of my timeshare contract. This experience has been a nightmare, and I feel I was treated poorly during the sales process due to my previous employment with ***************I appreciate your attention to this matter and look forward to your assistance in resolving this issue.Sincerely,**** ********

      Business Response

      Date: 11/04/2024

      To whom it may concern:

      We have reviewed the Consumers communication via the Better Business Bureauplatform and the allegations contained therein. We have also reviewed the communication history and ownership information that we have on file regarding the vacation ownership at issue. Please be advised that Developer denies all of the false, baseless and severely untimely allegations that are now being made.

      Consumer entered into an agreement with Developer to purchase their Vacation Ownership which took place on September 9, 2008 not around ***************** Consumers communication.

      Consumers communication states The representative made me feel guilty about my previous employment with GE Plastics,stating that GE ruined the town of **********, *************, where the timeshare is located. then Consumer later states This experience has been a nightmare, and I feel I was treated poorly during the sales process due to my previous employment with **************.We are confused about these statements and which portion of these statements are true? Was the Consumer employed with GE Plastics or General Motors? Furthermore, Consumers Vacation Ownership is at Vacation Village in the ********** which is located in *******, *************; another one of our resorts, ************************, is located in **********,*************. We are confused as to why Consumers communication would contain contradicting and incorrect statements. It seems as though Consumer may have hired an unidentified and unqualified 3rd party to write this communication on their behalf and that the unidentified and unqualified 3rd party is intentionally providing false information. If Consumer has retained the services of an unidentified and unqualified 3rd party, we strongly suggest that the Consumer immediately request a refund of any money that they may have paid to this unidentified and unqualified 3rd party for their alleged services.

      All that being said, Consumer no longer has any financial obligation to Developer. Therefore, if Consumer would like to further discuss their desire to relinquish their Vacation Ownership, they must direct their communication directly to the Association for which they have an ongoing obligation for maintenance fees and property taxes. The Association works with owners that are facing financial, medical, or physical hardships and Consumer may be eligible for hardship consideration. Although the Association is not obligated to accept the transfer of any owner's vacation ownership, they do work with owners facing hardships on a case-by-case basis. If Consumer is able to provide adequate proof of a hardship, the Association may offer payment options for maintenance fees and/or agree to accept the transfer of ownership and title of the Vacation Ownership.

      The Associations contact information is as follows:
      Vacation Village in the *****************************
      Attn: Owners Resolutions Dept.
      ****************************************;                                                                                          
      ******, ********
      Email: **********************************************************************

      If there is anything that we can do to assist Consumer would like to discuss in an honest and straighforward manner, they may contact us directly. Our **************************** remains available to assist all Owners Monday through Friday from 8:30 a.m. to 6:00 p.m. EST and may be reached toll free at ************** or by email at: **************************************************************.

      No further communication will be issued on this platform.
      Sincerely,
      **** ****
      Corporate Relations Manager
      Vacation Village Resorts
      ********************************
      ***********************************;
      Tel: *********************
      Fax: ************
      Email: ****************************************************************


      Customer Information:
      #**** SPI No. ******
      **** ********
      , CT 06475
      Daytime Phone: ************
      E-mail: *******************************


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