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Business Profile

Vacation Rentals

Vacation Village Resorts

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Vacation Village Resorts's headquarters and its corporate-owned locations. To view all corporate locations, see

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Vacation Village Resorts has 34 locations, listed below.

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    Customer Review Ratings

    1.11

    Average of 131 Customer Reviews

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    Review Details

    • Adonis B

      Date: 04/27/2025


      My spouse and I fell for the "free weekend" trap that led to a nightmare timeshare purchase. Upon arrival, we endured a grueling three-hour sales presentation before being handed off to **** **, an incredibly aggressive salesperson who wouldn't take no for an answer. Despite our clear financial concerns, Mr. ** made promises that convinced us to sign: we could resell the timeshare back to the company; maintenance fees would remain stable; we could use any affiliated resort; we'd get a two-bedroom unit at the same cost; and we'd receive Disney property access and tickets. As a 20-year Coast Guard veteran who served with honor, I was appalled when they withheld my ID and apparently ran my credit without permission, a clear violation of consumer protection laws. The contract signing with ******** ********* was rushed, with constant assurances we were getting an "exceptional deal." Since then, NOTHING has been as promised: Maintenance fees skyrocketed from $800 to $1,072 annually. We receive constant harassment to "upgrade" to points. When we tried to return the property in 2023 as promised, we were stonewalled. Customer service completely dismissed our request to buy back the timeshare. Most telling: we've NEVER ONCE used this timeshare since purchase. The aggressive tactics, false promises about resale options, and misrepresentations about costs are grounds for cancellation. I share this to warn others: the "free weekend" comes at a very steep price.

    • Juan R

      Date: 04/27/2025


      We are fed up with our timeshare contract with Vacation Village Resort, as the terms and conditions of our agreement were misrepresented at the time of the sale. Our decision to purchase the timeshare was heavily influenced by misleading information provided during the sales process, which we now understand was both deceptive and untrue. The sales process itself was extremely pushy. Despite initially declining to purchase, we were convinced by an additional salesperson using several misleading tactics. We were assured the timeshare would be a great investment as its value would increase over time, making it easy to resell or rent. This was one of the main selling points that convinced us to purchase, but it all proved to be untrue. We were strongly urged to take advantage of the exclusive, “today-only” offer before all units were sold, further pressuring us into making a hasty decision. We were also misled into believing we would have easy access to Disney resorts and would be able to use the timeshare according to our schedule, a promise that has not been met. We were not informed that the fees would increase over time, which has caused significant financial strain. The payment process was also misrepresented. We were told we could make two credit card payments and that signing the mortgage documents was a mere formality. However, after making the second payment, we learned that we had actually signed a long-term mortgage agreement. While we were eventually allowed to pay off the mortgage, this was not the arrangement we were led to believe.

    • Robert Y

      Date: 04/19/2025

      I regret my experience with Vacation Village Resorts and desperately feel the need to warn others. My fianc and I encountered their representatives at a Tampa wedding expo, where we were offered a "free" 3-day Orlando stay for attending a "one-hour" presentation. This supposedly brief meeting turned into a four-hour high-pressure ordeal. The salespeople deliberately misled us about lifetime access to *** without additional fees (completely false), failed to disclose escalating maintenance fees that would burden us and eventually our children, and used manipulative tactics preventing us from leaving to consider our options. The promised "free" stay actually cost $200 and came with impossible booking restrictions. We were also never properly informed of our right to rescission within 10 days of signing. When attempting to resolve these issues, customer service was unhelpful. A representative named ****** refused to connect us with management, offered no solutions, and simply suggested we "make better use of the timeshare." Suspiciously, the sales representatives we dealt with are now untraceable, including ***** who "retired" the same day she emailed us. This whole experience has been a textbook scam. We're stuck paying way more for way less than if we just booked regular hotels. Please save yourself the headache and stay far away from Vacation Village Resorts/Lando Resorts Corporation unless you enjoy being misled, pressured, and ripped off!

    • Sonia S

      Date: 03/25/2025

      Hi, My ex husband got involved with them after I tried to stop the transaction; their Representative walked him to the *** and the nightmare started for him. They were taking the money directly from his account for years. Everytime he tried to book a visit; he got the 1 year wait run around. I drove him 1 day to the resort to get it cleared up, because they keep calling and emailing me when they could not get him. We do not live together and now he has dementia and was missing. I started getting back to back phone calls and e-mails like I owe them money. They will not stop trying to reach out; once I blocked all their phonesI started getting scam calls. I just want them to leave me alone permanently; this is getting out of hand now. They got thousands from someone who is elderly and worked hard all his life, and never spent 1 night at their time share; now they harassing me. I never went into any deals with them.

    • Tammy H

      Date: 03/06/2025

      Don't waste your time or money on this company. You will never be able to enjoy your vacation as they try to sell you something every time you go there. They hold your parking pass, hostage until you agree to sit through a minimum 4-hour high-pressure sales presentation. They try to tempt you with gift cards, and breakfast but don't fall for it. Their property management company **************** Resorts will not take responsibility for their billing errors which causes people to pay more. They improperly flagged my account as a bankruptcy. Due to this, they failed to send me an invoice and I couldn't access my account online, to pay my maintenance fees. They also charged me interest due to their error and refused to reduce the fees. If I could rate them Zero Stars I would.

    • Katelyn K

      Date: 03/04/2025

      Our experience with Vacation Village Resorts has been a disaster from the get-go. To make it as clear as possible, the decision to purchase this timeshare was made under misleading and deceptive circumstances, Vacation Village employees misrepresented the terms and benefits of the timeshare to us. During the presentation, which occurred in *********, we were falsely led to believe that we could easily rent out the timeshare for income and that it would provide us with flexible vacation opportunities at any time. However, this was not the case, and the availability of vacations has proven to be extremely limited when attempting to schedule dates. We were also told that the offer would be unavailable if we left the presentation, which pressured us to make a ***** and regrettable decision.We were subjected to aggressive sales tactics and constant pressure to sign the contract. We were not given the time or space to fully consider our options, and when we attempted to decline, we were met with resistance. At no point did Vacation Village Resort fully disclose the exorbitant maintenance fees, or the high-interest rates tied to the timeshare if the full balance was not paid upfront. This lack of transparency and misleading information contributed to our poor decision to enter this contract, and we now find ourselves in a situation where we are unable to enjoy the benefits promised by the company.We are done with these guys!

    • DelAndre I

      Date: 03/01/2025

      My name is ******** I, and my significant other is ****** ********. We purchased a Time Share from this company in July of 2023. They were not forthcoming about all the separate cleaning fee, as well as Ballon fees during our tour and signing of the paperwork. They are NOT a establishment i would recommend doing business with.

    • CHARMAINE C

      Date: 02/20/2025


      On November 6, 2021, while walking down the street in Las Vegas with my sons, we were approached by one of their representatives who asked if I was from Vegas or on vacation. He offered me free gifts and directed me to speak with a woman behind the counter in a store nearby. She explained that I would receive 3 free gifts just for sitting through what she claimed would be a one-hour presentation. At the beginning of the presentation, the representatives took my driver's license and refused to return it until they said the presentation was over. The one-hour presentation turned into a grueling experience lasting over four hours. I declined their offers, then the representative kept pressing and even brought another man to my table to continue the pressure. The major factor in my eventual decision to purchase was the promise about Disney benefits. They assured me that as a member, I would have access to everything Disney offers – discounted theme park tickets, stays at Disney resorts, and even Disney cruises. That was a Lie! They didn’t even give me the free gifts they promised me. It is always a hassle booking a room for the date that I am looking for. I tried many times to schedule vacations during my designated week 20, and was told the hotel was booked. I am a 61-year-old retiree from the Department of Veterans Affairs, and it is sad that Vacation Village Resorts will pressure someone into purchasing a time share. I do not recommend this company to anyone, not even my worst enemy.

    • George & Penny S

      Date: 02/18/2025

      We were TRAPPED in a 6-hour high-pressure sales nightmare at ************* in ********* where these sharks wouldn't let us leave except for a pathetic snack break while they cycled through salespeople hammering us with lies! They kept dropping prices and spewing nonsense about this being an "investment" for our kids - conveniently hiding the fact our children would be stuck with endless maintenance fees. The "free week" they promised was a complete scam, requiring extra points and payments, and they strong-armed us into an *** membership loaded with hidden fees. They rushed us through signing mountains of paperwork without giving us a chance to read anything - just desperate to move on to their next victims and take more money! The maintenance fees we're forced to pay are absolutely outrageous, especially since they changed the program so we can only use it every other year now. What exactly are we paying for? During our stays we've had a broken toilet that my husband had to fix HIMSELF after staff ignored us, curtain rods falling off the walls, and broken appliances. The properties are falling apart all while they pocket our money! To add insult to injury, every single time we visit we're forced into more insufferable sales meetings where they try to pressure us into buying more weeks or roping our friends and family into this nightmare. We are FURIOUS about being deceived by this company and their predatory sales tactics. Everything they promised in that miserable sales presentation was a lie - the "investment" opportunity, the "free" weeks, the "luxury" resorts, all of it! They trapped us in a room for 6 hours, bombarded us with pressure and manipulation, then rushed us through signing before we could understand what we were getting into. This whole experience has been nothing but stress, disappointment and regret. STAY AWAY from Vacation Village Resorts unless you want to throw your money away on broken appliances and endless harassment!

    • Melissa S

      Date: 01/26/2025

      We were completely betrayed, misled, and taken advantage of by Vacation Village Resorts. My now ex-husband and I were staying at ******************* where we were approached to tour the new addition and receive free breakfast the next day. We agreed as we thought it would be a perfect opportunity to ask some questions about upgrading our existing ownership. After being shuttled back to the sales room after breakfast, we met a saleswoman who gave us a tour and discussed an upgrade to our existing ownership. We ended up being there for hoursand I mean HOURS. Yet the whole time that we thought we were just upgrading, it turned out we were being sold a whole new timeshare. We were absolutely lied to and deceived. To this day I still get frustrated and overwhelmed knowing that a company can take advantage of people like that. They never disclosed to us that if we passed that our children would be obligated to the debt. To make matters worse, the annual maintenance fees have escalated over time and are now exceeding $1,000 per year, which was never disclosed to us upfront. I see many other people leaving their reviews and expressing how they were also taken advantage of. Vacation Village Resorts needs to be put to rest as their practices are predatory and wrong.

    Vacation Village Resorts is NOT a BBB Accredited Business.

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