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Business Profile

Vacation Rentals

Vacation Village Resorts

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vacation Rentals.

Complaints

This profile includes complaints for Vacation Village Resorts's headquarters and its corporate-owned locations. To view all corporate locations, see

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Vacation Village Resorts has 21 locations, listed below.

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    Customer Complaints Summary

    • 376 total complaints in the last 3 years.
    • 126 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/06/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We bought their Grandview Las Vegas timeshare. They sold us on having an amazing experience and being able to exchange our unit for other places around the world. The exchange program costs money every time to use it and either dont have units in major cities or you can only go to them in the off seasons (when no one wants to be in these places). We have tried to get rid of the timeshare but no body wants it even when it is free and this company has refused to take it back. We feel scammed with buying this product, paying a maintentance fee every year that keeps increasing in price and having no way of getting rid of it. Never buy a timeshare from this company! It is a scam!

    • Initial Complaint

      Date:06/26/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Signed up for a Publix gift card at an event on 6/21/25. Received several calls and texts that will not stop from this company telling me I won the gift card. I never got the gift card because they are requiring me to buy a timeshare. I would have never signed up for the gift card if I knew it was this shady company gathering my data.

    • Initial Complaint

      Date:06/25/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We were told we would get a free stay at the Berkley in ********* for attending a timeshare meeting. When we called to book they were attempting to charge us full price of $250 I would like a credit in $250 as the business lied to have us attend the event. Or I would like a resolution from the company for an actual free stay. Booking # ******* and phone# associated to the account ************

    • Initial Complaint

      Date:06/25/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am on vacation which the promotional one they offered I had to attend 90 minutes presentation which I did I completed the presentation but I didnt buy any timeshares a sales *** trying to sell too much pressure on us while presentation going on next day I got a message that we were disqualified because my wife didnt speak English actually my wife is speaking English well they disqualified promotional package just because of that I feel I called the lady I purchased a deal answer was she couldnt do anything but I have to pay the extra $651 I didnt have any idea at that time so I paid it I think I am scammed it ruined all ours days here is there any help please Thank you!!!

      Customer Answer

      Date: 06/25/2025

      Company I am complaining to the villa group resorts 

      htt://*************************************************

      Customer Answer

      Date: 06/25/2025

      Company Icomplaining is The villa group resort

      **************************************************************;

      not to vacation village resort please correct it 

      I dont have the address of the company 

       

      Customer Answer

      Date: 06/25/2025

      Company Icomplaining is The villa group resort

      **************************************************************;

      not to vacation village resort please correct it 

      I dont have the address of the company 

       

    • Initial Complaint

      Date:06/24/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchasing a timeshare has been a complicated experience for my wife and me. This is our second ownership with Vacation Village Resorts. We purchased our current timeshare at The Berkley ********* on December 17, 2023. Our closing agent was ****** Saint ******** and our tour guide was ***** who introduced us to the property and explained the benefits of upgrading from a weeks system to points.The upgrade seemed like a smart choice. We were already owners at The *******************, and we were told we could trade that in toward the new property. They said they would pay off our balance on The Grandview and apply $1,784.71 from it as a down payment on the new contract, which cost $16,990. This covered about 10.5% of our new loan.Our total loan came to $28,076.16 with a *****% APR, resulting in $12,128.94 in finance charges and a final repayment total of $29,860.87. Were on a payment plan of $334.24 per month for 84 months starting February 1, 2024, and **** made every payment on time. However, we have not used the property once.We were not planning to buy during our visit; as educators, our travel time is limited. But we were persuaded by the supposed value of the upgrade and the flexibility of the points system.Weve recently received a $443.00 maintenance fee due in 2025, but we havent paid itgiven that weve never used the property or received any tangible benefit. Payments are currently being made to Nouveau Resorts Corporation ******************* in ***************, and we still owe for 72 more months.If this werent such a financial burden, we would love to enjoy what weve paid for. But right now, with travel limitations and living paycheck to paycheck, we have to prioritize whats best for our family and reconsider whether this timeshare is sustainable for us.

    • Initial Complaint

      Date:06/23/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Vacation Village Resorts is a time share company that provides no way out of a contract. And they cant even provide me with a copy of my contract. Our property was paid for in full in 2008, but we cant use or pay for the fees any more. ** has sent the 3 years of fees to a collection agency. They have been informed of our situation and state they do not offer a buyback or resale program. Fine, repossess the property or foreclose. Stop charging me for a service I cant use. They know we cant sell or give it away because everyone now knows timeshares are a scam. Only agencies like the BBB can help us get help and warn others not to fall victim to the high pressure, deceitful ********* companies. Please contact them and help me get the issue resolved.

    • Initial Complaint

      Date:06/23/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      March 2025 ***** No help from business

    • Initial Complaint

      Date:06/19/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a timeshare with vacation village that I havent used in 7 years. I have spoken to them about a deed back but they will not budge. This property is paid off and just requires the maintenance fee once a year. I cannot afford this any longer and I have reached out to them multiple times to tell them that. I have a mental health disorder that will not allow me to travel this distance alone. I have told them all of this to be dismissed. Can you please help me deed back this property.

    • Initial Complaint

      Date:06/13/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      So we went to this time share offering. They said we could stay at their property for free for two nights with a $100 deposit well get back upon arrival in the form of a gift card. We accepted, but reservation was not $100 but $320. We contacted them and they said if we cancel our reservation we will only lose $100 of the entire amount, we agreed. A family emergency came about and we need to cancel. However, now they are saying we lose $220 not the $100. This company has lied every step of the way and should not be trusted going forward. I would like for them to be held to their word of the losing the $100 and not $220.

    • Initial Complaint

      Date:05/29/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to formally request the cancellation of my timeshare contract with Vacation Village at *********. After several years of ownership, I have found that the financial and logistical burdens associated with this timeshare have significantly outweighed any benefits I was led to expect at the time of *********** the outset, I was assured of a seamless and rewarding vacation experience. However, the reality has been far different. The complexities of the points system, the ever-increasing costs with little explanation, and the difficulty in booking stays at desired locations have made ownership extremely frustrating and disappointing. The value I hoped to gain from this investment has simply not materialized.A major concern is the perpetuity clause within the contract. While I was aware that it was a long-term commitment, I was never adequately informed that this obligation would be passed on to my children and grandchildren. Upon discovering this clause, I attempted to sell or transfer the ownershipsomething initially presented as a viable option. Unfortunately, despite following the resorts recommended methods and investing over $3,000 in marketing fees through third-party sales companies, I remain the sole owner of this unwanted timeshare.Given these circumstances, I respectfully request that Vacation Village at ********* work with me to find a fair and reasonable resolution that allows me to exit this contract without further financial hardship. Please confirm receipt of this request and provide information on the next steps.Thank you for your time and prompt attention to this matter. I look forward to hearing from you soon.

    Vacation Village Resorts is NOT a BBB Accredited Business.

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