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Business Profile

Vacation Rentals

Vacation Village Resorts

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vacation Rentals.

Complaints

This profile includes complaints for Vacation Village Resorts's headquarters and its corporate-owned locations. To view all corporate locations, see

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Vacation Village Resorts has 21 locations, listed below.

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    Customer Complaints Summary

    • 376 total complaints in the last 3 years.
    • 125 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/11/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for the debt with ELDORADO RESORTS CORP. I do not have a contract with ELDORADO RESORTS CORP You guys need to handle this issue. This has been going on for a long time now that I have seen my information. That's messing my Character & name up as a person.They are in violation & told me 30 days when I had fraud. A identity theft with police report I had attatched as well, they are in major violation.

    • Initial Complaint

      Date:04/06/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am becoming antsy waiting for Vacation Village to do what they said. They threatened me with a foreclosure and at this time I dont care what they do with the timeshare I own. There is nothing that I own except invisible resort money that can only be used for the room, which isnt available. They take your money and give you absolutely nothing in return for the money you pay. I do not want this timeshare I have no reason to pay the billing statements or answer their calls to get me to give them money. They are like debt collateral that collects money that no one owes.

      Business Response

      Date: 04/10/2023

      To whom it may concern:

      We have reviewed the Consumers communication via the Better Business Bureau platform and the allegations contained therein. We deny the allegations made in Consumers communication. All of the terms, fees and costs associated with the purchase were documented in writing for mutual protection.

      We stand firm in our position of no wrong doing. If Consumer would like any guidance in utilizing and enjoying their Vacation Ownership, they may contact our **************************** toll free at ************** or by email at: [email protected] Specialists are available Monday through Friday from 8:30 a.m. to 6:00 p.m. EST. Alternatively, if Consumer would like to continue their communication on this matter,  Consumer may send their written communication to the undersigned by mail at ******************************************************************************************************* or by email at: ************************************

      We are committed to providing great customer services and assisting all owners to realize the full benefits of their Vacation Ownership. If Consumer would like any assistance, we welcome the opportunity to assist Consumer directly; no further communication will be issued on this platform.

      Sincerely,
      ********************
      Corporate Relations Manager
      Vacation Village Resorts
      ********************************************************************************************************
      Email at: ***********************************

    • Initial Complaint

      Date:04/06/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been attempting to contact Vacation Village since early this year. We are now almost 4 months in, and I am being ignored. All I want is to be released of my timeshare obligation. I have struggled to support my family and myself. On top of this hindrance, I have other debt that also needs to be paid. I can not afford this timeshare I haven't used it either. I can not allow my family to inherit this debt, that would not be fair to place on them. The experience I have had I would not want my family to endure the same. I have been ignored and left confused as to what it is they say I am responsible for.

      Business Response

      Date: 04/10/2023

      To whom it may concern:

      We have reviewed the Consumers communication via the Better Business Bureauplatform and the allegations contained therein. Although we deny the allegations made, we empathize if Consumer is currently experiencing any financial and/or medical issues at this time. We may be able to provide assistance by reviewing a request for hardship consideration. If Consumer would like more information regarding hardship consideration, Consumer may send further communication to the undersigned by mail at ****************************************************************************************************** or by email at: ***********************************.
      We are committed to providing great customer services and assisting all owners to realize the full benefits of their Vacation Ownership. If Consumer would like any guidance in maintaining, utilizing and enjoying their Vacation Ownership, they may contact our **************************** toll free at ************** or by email at: ************************************* Concierge Specialists are available Monday through Friday from 8:30 a.m. to 6:00 p.m.EST. 
      We welcome the opportunity to assist Consumer directly; no further communication will be issued on this platform.
      Sincerely,                                                          
      *****************
      Corporate Relations Manager
      Vacation Village Resorts
      ***********************************************************
      ***************, ******* 33306 
      Tel: *********************
      Fax: ************
      Email: ***********************************

    • Initial Complaint

      Date:04/04/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Better Business Bureau, I am writing to express my deep dissatisfaction with Vacation Village's customer service. I am an owner of one of their timeshares and have had a horrible experience from beginning to end. The customer service provided has been inexcusable. I am consistently met with rude and unhelpful staff who seem to have no interest in actually helping me. I have been trying to cancel my timeshare for sometime now and your staff has yet to assist me with the process. I have been paying these outrageous fees for a timeshare that's rarely been used. The customer service representative that I encountered laughed at the end of the call when I explained my situation to her. The information she provided wasn't helpful and it's offensive that she would end the call in such a way. She also told me that someone would contact me back but no one has. I am extremely dissatisfied with the poor customer service and lack of help I have received from Vacation Village. The fees associated with the timeshare are ridiculous and I would like to cancel my agreement immediately. I sincerely hope that this complaint is taken seriously and that something can be done to resolve this issue, as the situation is very unsatisfactory. I look forward to hearing a response from you soon.Thank you for your time and consideration.*********,******* and ***********************

      Business Response

      Date: 04/10/2023

      To whom it may concern:

      We have reviewed the Consumers communication via the Better Business Bureau platform and the allegations contained therein. We deny the allegations made in Consumers communication. All of the terms, fees and costs associated with the purchase were documented in writing for mutual protection.

      We stand firm in our position of no wrong doing. If Consumer would like any guidance in utilizing and enjoying their Vacation Ownership, they may contact our **************************** toll free at ************** or by email at: [email protected] Specialists are available Monday through Friday from 8:30 a.m. to 6:00 p.m. EST. Alternatively, if Consumer would like to continue their communication on this matter,  Consumer may send their written communication to the undersigned by mail at ******************************************************************************************************* or by email at: ************************************

      We are committed to providing great customer services and assisting all owners to realize the full benefits of their Vacation Ownership. If Consumer would like any assistance, we welcome the opportunity to assist Consumer directly; no further communication will be issued on this platform.

      Sincerely,
      ********************
      Corporate Relations Manager
      Vacation Village Resorts
      ********************************************************************************************************
      Email at: ***********************************

    • Initial Complaint

      Date:03/31/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a timeshare with Vacation Village Resorts. I have sent around 2 letters to them and they have ignored all of them. Im trying to cancel my timeshare because I can not use it . I need help to figure this out and get it canceled. Is there anyone here that can help me or knows who I should contact? I am getting worried that they have taken my money and disappeared. Please respond at your earliest time.

    • Initial Complaint

      Date:03/30/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im having issues with my timeshare that I have with Vacation Village Resorts. Ive written letters and contacted them by phone about my concerns and me wanting to exit my timeshare. Theyve not been helpful at all and their customer service is *****. *** discussed with them how this is affecting my finances because I have this timeshare alone. Ive only used the timeshare one time but they want me to pay a mortgage and maintenance fees. I thought that the timeshare would be helpful and affordable when it comes to vacationing. The timeshare is a greedy business that only cares for money. They keep telling me that I would have to sell the timeshare and theyre nothing they can do. I dont understand how its on me to sell the timeshare when I pay maintenance and mortgage fees to your company. *** told them that my bills on a monthly basis range from $2,500-$3,000. Its pointless for me to pay for this timeshare if I cant use it. I have children that I have to take care of and I dont want this to be passed down to them. They told me that the only way out is to sell it or go into foreclosure. I dont know how long foreclosure will be but Im impatient and want this done now. Why would this company not have a program to help owners who are having complications with their finances? This compans customer services is degrading and I wont tolerate that. Please help me cancel this timeshare!

      Business Response

      Date: 03/30/2023

      To whom it may concern:

      We have reviewed the Consumers communication via the Better Business Bureau platform and the allegations contained therein. We deny the allegations made in Consumers communication. All of the terms, fees and costs associated with the purchase were documented in writing for mutual protection.

      We stand firm in our position of no wrong doing. If Consumer would like any guidance in utilizing and enjoying their Vacation Ownership, they may contact our **************************** toll free at ************** or by email at: [email protected] Specialists are available Monday through Friday from 8:30 a.m. to 6:00 p.m. EST. Alternatively, if Consumer would like to continue their communication on this matter,  Consumer may send their written communication to the undersigned by mail at ******************************************************************************************************* or by email at: ************************************

      We are committed to providing great customer services and assisting all owners to realize the full benefits of their Vacation Ownership. If Consumer would like any assistance, we welcome the opportunity to assist Consumer directly; no further communication will be issued on this platform.

      Sincerely,
      ********************
      Corporate Relations Manager
      Vacation Village Resorts
      ********************************************************************************************************
      Email at: ***********************************

    • Initial Complaint

      Date:03/23/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We would like your assistance with exiting our timeshare ownership with Vacation Village Resorts and ************************. This timeshare ownership is nothing but a waste of money. Weve never used this timeshare since we purchased it. Weve been throwing out money down the drain with owning a timeshare and we are tired of it. When we purchased our timeshare, we weren't expecting the negative impact that its put on us. At the end of the tour, we told her we weren't interested, at which time she started to pressure us by lowering the prices several times. When she realized we werent going to give in, she had another salesmen talk us into an offer that seemed too good to pass up. He said this was a foreclosure. That's why it seemed so cheap and affordable. We were made to believe that even if we weren't able to use our week we'd be able to rent our week's stay to someone else, which ended up false. In addition, they also said when we pass away, we could will our timeshare to our children, not telling us that they would be stuck with our payments/ debt and maintenance fees, which also has increased over the years. Money has been tight to even consider a vacation locally let alone traveling to a place outside our state. The one time we tried to use it locally, they said they didn't have a resort in our state that had any accommodations. Our money has been tight to even consider a vacation locally let alone traveling to a place outside our state. The one time we tried to use it locally, they said they didn't have a resort in our state that had any accommodations. We've been struggling financially with everyday life as it is let alone trying to even plan a getaway. Since we purchased a foreclosed timeshare, why cant they take ours back? This ownership is hurting us more than benefiting us. Please help us with giving our timeshare back to Vacation Village.

      Business Response

      Date: 03/29/2023

      To whom it may concern:

      We have reviewed the Consumers communication via the Better Business Bureauplatform and the allegations contained therein.

      We have also reviewed the communication history and ownership information that we have on file regarding the vacation ownership at issue. Please be advised that Developer denies the allegations that are now being made regarding Consumers purchase of their vacation ownership and Contract. Consumer entered in to an agreement with Developer to purchase their vacation ownership on or about Agusut 21, 2014. At this time, Consumer no longer has any financial obligation to Developer. If Consumer would like to further discuss their desire to relinquish their vacation ownership, they must direct their communication directly to the Association for which they have an ongoing obligation for maintenance fees and property taxes. The Associations contact information is as follows:

      ************************ Owners Association
      Attn: Owners Resolutions Dept.
      ********************************************************;                                                                                          
      ******, ** 33326
      Email: ********************************************

      If there is anything that we can do to assist Consumer in keeping, maintaining and enjoying their vacation ownership, they may contact our **************************** directly.Concierge Specialists are available Monday through Friday from 8:30 a.m. to 6:00 p.m. EST and may be reached toll free at ************** or by email at: ************************************.

      No further communication will be issued on this platform.
      Sincerely,
      *****************
      Corporate Relations Manager
      Vacation Village Resorts
      ***********************************************************
      ***************, ******* 33306 
      Tel: *********************
      Fax: ************
      Email: ***********************************

      Customer Answer

      Date: 04/03/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will reach out to the business through the email address they provided. Thank you! 

      Sincerely,

      *********************

    • Initial Complaint

      Date:03/21/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am attempting to get out of my timeshare agreement through Vacation Village. When I sent an email to ******************************** I was only given the help to give it to charity. I am not sure if that will work, and it doesn't make much sense to give something to charity if I am not able to afford it myself. How is an expensive membership able to be gifted to charity but not be resold from their own business? They have made a mess of this all and continue to confuse me.Each message I get leaves me more confused and more thrilled to be out of their grasp.Everything they state is unreliable because it does not make logical sense. How is a company that specializes in selling timeshares not able to sell the timeshares they have already sold?

      Business Response

      Date: 03/22/2023

      To whom it may concern:

      We have reviewed the Consumers communication via the Better Business Bureauplatform and the allegations contained therein.

      We have also reviewed the communication history and ownership information that we have on file regarding the vacation ownership at issue. Consumer entered in to an agreement with Developer to purchase their vacation ownership on or about November 11,2013. At this time, Consumer no longer has any financial obligation to Developer. If Consumer would like to further discuss their desire to relinquish their vacation ownership, they must direct their communication directly to the Association for which they have an ongoing obligation for maintenance fees and property taxes. The Associations contact information is as follows:

      ********************** Owners Association
      Attn: Owners Resolutions Dept.
      ********************************************* #****                                                                                           
      ******, ** 33326
      Email: ********************************************

      If there is anything that we can do to assist Consumer in keeping, maintaining and enjoying their vacation ownership, they may contact our **************************** directly.Concierge Specialists are available Monday through Friday from 8:30 a.m. to 6:00 p.m. EST and may be reached toll free at ************** or by email at: ************************************.

      No further communication will be issued on this platform.
      Sincerely,
      *****************
      Corporate Relations Manager
      Vacation Village Resorts
      ***********************************************************
      ***************, ******* 33306 
      Tel: *********************
      Fax: ************
      Email: ***********************************

    • Initial Complaint

      Date:03/20/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Weve been reaching out to Vacation Villages about our ownership and requesting to be released because we cannot afford to keep this. We've been ignored and discarded by Vacation Village for a very long time, and we're sick of it. Particularly considering the amount of money we spent on this timeshare, we need to be acknowledged by this company. Ignoring your owners and failing to address their wants or complaints is extremely unprofessional. We've told them about the issues that have arisen since we bought the timeshare, but it doesn't seem to matter to them. When it comes to using our timeshare we have no interest in using it because financially its hurting us. The exchange process requires us to get another membership fee on addition to increasing maintenance fees. Weve paid our mortgage off in full in 2022. We cannot afford the maintenance fees and weve been sent to Aspen Collections for last year's fee. We told Vacation Village that we cannot afford the fee but they still sent us to Collections. My wife has health issues that have affected her to where she is now on medication. We are paying at least $2,000 a month after insurance for this. Her health is way more important than the timeshare. Were not able to travel because we are taking care of ourselves and also family members who need our help. Since we purchased it, the timeshare has been a tremendous inconvenience for us, and we no longer desire to keep it. They have been informed of this, yet they are not cooperating. Please help us to cancel our timeshare by giving us some assistance. Sincerely, ********* and *******************************

      Business Response

      Date: 03/21/2023

      To whom it may concern:

      We have reviewed the Consumers communication via the Better Business Bureauplatform and the allegations contained therein.

      We have also reviewed the communication history and ownership information that we have on file regarding the vacation ownership at issue. Please be advised that Developer denies the allegations that are now being made regarding Consumers purchase of their vacation ownership and Contract. Consumer entered in to an agreement with Developer to purchase their vacation ownership on or about May 7, 2015. At this time, Consumer no longer has any financial obligation to Developer. If Consumer would like to further discuss their desire to relinquish their vacation ownership, they must direct their communication directly to the Association for which they have an ongoing obligation for maintenance fees and property taxes. The Association has options for Owners that are experiencing a true hardship. The Associations contact information is as follows:

      ********************** Owners Association
      Attn: Owners Resolutions Dept.
      ********************************************* #****                                                                                           
      ******, ** 33326
      Email: ********************************************

      If there is anything that we can do to assist Consumer in keeping, maintaining and enjoying their vacation ownership, they may contact our **************************** directly.Concierge Specialists are available Monday through Friday from 8:30 a.m. to 6:00 p.m. EST and may be reached toll free at ************** or by email at: ************************************.

      No further communication will be issued on this platform.
      Sincerely,
      *****************
      Corporate Relations Manager
      Vacation Village Resorts
      ***********************************************************
      ***************, ******* 33306 
      Tel: *********************
      Fax: ************
      Email: ***********************************

    • Initial Complaint

      Date:03/20/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am hoping you can help me. I have been trying to get my timeshare with Vacation Villages to take my deed back from my timeshare. I have paid off my deed and even told the timeshare that I am willing to pay a reasonable fee for them to take my deed back.I dont use the timeshare. I pay out of pocket when I do vacation because the timeshare is so hard to schedule or use. I dont want to continue to pay maintenance fees for something I no longer want or need. I am attaching the letter from Vacation Villages stating they can only take the deed back if I have financial or medical hardships. Otherwise, I will need to sell or rent my timeshare. I dont want to do that. I was told when I agreed to my timeshare that this would be an excellent thing for me, but so many untruths were said to me that day. It is not financially smart to keep a timeshare that can never be used or booked. I was shown properties I could vacation at that are nothing like what is available. Although again, nothing is EVER available. I was also never told that my maintenance fees would continue to go up every single year. Please see the attached letter from my timeshare. I also am attaching the last bill from my maintenance fees.I hope you can help.Thank you,***************************************

      Business Response

      Date: 03/20/2023

      To whom it may concern:

      We have reviewed the Consumers communication via the Better Business Bureauplatform and the allegations contained therein.

      We have also reviewed the communication history and ownership information that we have on file regarding the vacation ownership at issue. Please be advised that Developer denies the allegations that are now being made regarding Consumers purchase of their vacation ownership and Contract. Consumer entered in to an agreement with Developer to purchase their vacation ownership on or about May 19, 2008. Making these allegations after nearly fifteen (15) years of ownership is unreasonable and suspect. At this time,Consumer no longer has any financial obligation to Developer. If Consumer would like to further discuss their desire to relinquish their vacation ownership,they must direct their communication directly to the Association for which they have an ongoing obligation for maintenance fees and property taxes. The Associations contact information is as follows:

      ********************** Owners Association
      Attn: Owners Resolutions Dept.
      ********************************************* #****                                                                                           
      ******, ** 33326
      Email: ********************************************

      If there is anything that we can do to assist Consumer in keeping, maintaining and enjoying their vacation ownership, they may contact our **************************** directly.Concierge Specialists are available Monday through Friday from 8:30 a.m. to 6:00 p.m. EST and may be reached toll free at ************** or by email at: ************************************.

      No further communication will be issued on this platform.
      Sincerely,
      *****************
      Corporate Relations Manager
      Vacation Village Resorts
      ***********************************************************
      ***************, ******* 33306 
      Tel: *********************
      Fax: ************
      Email: ***********************************

    Vacation Village Resorts is NOT a BBB Accredited Business.

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