Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive gotten compounded weight loss medication from this pharmacy 3 separate times. Was told it wasnt working because I need to go up a dose only to cost me more money. When using other weight loss medication I was losing quickly, in 3 months I havent loss an ounce using their medication. A dosing that made me sick with other pharmacies, I feel nothing with the compound from Hallandale. Not one side effect. Pretty sure this is salt water and no medication!

  

  Business Response

  Date: 09/11/2024

  Hello *******, 
  
  Thank you for bringing this matter to our attention. We acknowledge your dissatisfaction with the product's results and have forwarded your complaint to our Quality and Clinical team for review and management. We aim to address your concerns promptly. You can expect a follow-up from our ****************** within 48 hours. If you do not hear from us by then, please feel free to communicate with us here on the BBB platform.

  
  Your feedback is valuable to us, and we are dedicated to addressing your concerns promptly.

  
  Hallandale Pharmacy

  
  Customer Service Team
  

  
  

  

  Business Response

  Date: 09/18/2024

  Dear ******* *****
  
  
  Thank you for sharing your concerns about your experience with *********** from Hallandale Pharmacy. We apologize that you have not seen the desired effects on your appetite or food thoughts after three months of treatment.
  
  
  We understand that you had previously taken a compounded version of *********** from another pharmacy with results. Regarding your concerns about authenticity, we want to assure you that we take allegations of counterfeit products seriously. We have a rigorous quality control process in place to ensure that all products are genuine and safe for our patients.
  We want to assure you that our product is genuine and sourced from reputable *** registered and inspected API manufacturers.
  
  
  However, we take your concerns seriously and would like to investigate further. Our quality department is robust and ensures that all products, including ***********, meet strict standards. We rely on analytical data to support the quality of our products, rather than subjective experience. Please see attached certificate of analysis of your last prescription received. As a testament to our commitment to quality , we test our final product against the commercial product as a reference standard.
  
  
  
  To better understand your situation, we would like to offer support to help you identify potential reasons for the lack of response. Our pharmacists are available to discuss your treatment journey and help determine if there are any factors that may be contributing to the ineffective response.
  
  
  Additionally, we would like to share a medical article regarding GLP-1 efficacies. This should be further discussed with your practitioner.
  
  
  ***************************************************************************************************************
  
  
  ***********************************************************************
  
  
  The invoices you attached is not Hallandales invoice.Regarding your request for a refund, your provider has charged you for your concierge medical service. You will need to address this with your provider as we are a fulfillment pharmacy.
  If you would like to discuss your concerns further or schedule a consultation with our pharmacists, please don't hesitate to reach out. We value your feedback and are committed to supporting you throughout your treatment journey.
  
  
  Best regards,
  Hallandale Pharmacy
  
  

  

  Business Response

  Date: 09/19/2024

  Dear ******* *****
  
  
  Thank you for sharing your concerns about your experience with *********** from Hallandale Pharmacy. We apologize that you have not seen the desired effects on your appetite or food thoughts after three months of treatment.
  
  
  We understand that you had previously taken a compounded version of *********** from another pharmacy with results. Regarding your concerns about authenticity, we want to assure you that we take allegations of counterfeit products seriously. We have a rigorous quality control process in place to ensure that all products are genuine and safe for our patients.
  We want to assure you that our product is genuine and sourced from reputable *** registered and inspected API manufacturers.
  
  
  However, we take your concerns seriously and would like to investigate further. Our quality department is robust and ensures that all products, including ***********, meet strict standards. We rely on analytical data to support the quality of our products, rather than subjective experience. Please see attached certificate of analysis of your last prescription received. As a testament to our commitment to quality , we test our final product against the commercial product as a reference standard.
  
  
  
  To better understand your situation, we would like to offer support to help you identify potential reasons for the lack of response. Our pharmacists are available to discuss your treatment journey and help determine if there are any factors that may be contributing to the ineffective response.
  
  
  Additionally, we would like to share a medical article regarding GLP-1 efficacies. This should be further discussed with your practitioner.
  
  
  ***************************************************************************************************************
  
  
  ***********************************************************************
  
  
  The invoices you attached is not Hallandales invoice.Regarding your request for a refund, your provider has charged you for your concierge medical service. You will need to address this with your provider as we are a fulfillment pharmacy.
  If you would like to discuss your concerns further or schedule a consultation with our pharmacists, please don't hesitate to reach out. We value your feedback and are committed to supporting you throughout your treatment journey.
  
  
  Best regards,
  Hallandale Pharmacy
  

  Customer Answer

  Date: 09/19/2024

   
  Complaint: 22270324
  
  I am rejecting this response because: my prescription was filled through your pharmacy. You can see on the invoice I attached it says Hallandale. And my bottle shave your name on them. Your pharmacy is a scam and stealing peoples money by not using medication in tue bottles. Ive seen all the other complaints on here and they all the say the same thing. There will be a lawsuit with your pharmacy and lots of money paid out to reimburse all the people that got fake medicine from you!  
  
  Sincerely,
  
  ******* *****

  

  Business Response

  Date: 09/29/2024

  Hi *******,
  
  
  We understand your frustration and want to help. 
  
  Regarding a refund request:  Please note that Np2go, your provider, handles billing and offers the weight loss plan. Hallandale Pharmacy is a compounding pharmacy selected by your provider, and our role is to provide the medication. We don't  bill you nor collect payments, so any financial relief queries should be directed to your provider. We will be happy to work with you provider to find a solution.
  
  Regarding your concerns about our pharmacy, we adhere to strict standards. However, to make a proper determination, we need to know the facts about what you received from another pharmacy, including concentrations, dosing, and vial size. We've contacted your prescriber to assist you further. 
  
  In the meantime, we can offer a certificate of analysis for the product you received (see attachment ), which we test against commercial standards to ensure quality. If you'd like, we can schedule an in person consultation with our pharmacists and extend the opportunity to visit our state of the art facility.

   

  Medication Info:

  Weve previously explained the medication's nature,  and even provided medical literature supporting the facts, but let's reiterate: these are pharmaceutical solutions, not miracle weight loss solutions. The medication has peak response times and plateaus, which are normal. Collective results over time will indicate its true effects, not the evaluation of the presence of side effects. Results vary from person to person.

  
  
  Dosing Issues:Its important to understand that dosing errors are common in the industry. Your provider should have set clear expectations regarding results. To better assess the issue, all variables need to be considered. As mentioned before, we need the previous product you use to properly evaluate your experience.
  
  
  How the medication actually works vs patient perception:
  Side effects don't indicate the medication is working. Delayed gastric time is the mechanism by which weight loss occurs, often confused with not working if side effects aren't present. GLP-1's ARE NOT appetite suppressants; they diminish appetite due to delayed gastric emptying, making food sit longer in your stomach, reducing hunger. These mechanisms need to be understood and the expectations surrounding it.
  

  Again, we have forwarded your complaint to your provider and are her to help you further if possible.

   

  Hallandale Pharmacy

  Quality Department

  Customer Answer

  Date: 09/29/2024

   
  Complaint: 22270324
  
  I am rejecting this response because: they reached out to me because the pharmacy told them I complained. Ive been in this medication months before I ordered from your pharmacy. I was losing weight no problem.  Nothing has changed the last 3 months except getting medication from your pharmacy. There will be a lawsuit. See you soon in court. I hope everyone reads these complaints before using your pharmacy that gives people water and not medication.  
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:09/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  . I have been taking the semiglutide for 3 months with absolutely no change in my appetite or food thoughts. When i took the compounded version before from a clinic i did notice a change. I am wondering if i am getting the real deal.

  

  Business Response

  Date: 09/10/2024

  Hello ********,
  
  
  Thank you for bringing this matter to our attention. We acknowledge your dissatisfaction with the product's results and have forwarded your complaint to our Quality and Clinical team for review and management. We aim to address your concerns promptly. You can expect a follow-up from our ****************** within 48 hours. If you do not hear from us by then, please feel free to communicate with us at ***************************************************************
  Your feedback is valuable to us, and we are dedicated to addressing your concerns promptly.

  
  Hallandale Pharmacy
  Customer Service Team
  

  
  

  

  Business Response

  Date: 09/18/2024

  Dear ********,
  
  Thank you for sharing your concerns about your experience with *********** from Hallandale Pharmacy. We apologize that you have not seen the desired effects on your appetite or food thoughts after three months of treatment.
  

  We understand that you had previously taken a compounded version of *********** from another pharmacy with results. Regarding your concerns about authenticity, we want to assure you that we take allegations of counterfeit products seriously. We have a rigorous quality control process in place to ensure that all products are genuine and safe for our patients.
  We want to assure you that our product is genuine and sourced from reputable *** registered and inspected API manufacturers.
  
  However, we take your concerns seriously and would like to investigate further. Our quality department is robust and ensures that all products, including ***********, meet strict standards. We rely on analytical data to support the quality of our products, rather than subjective experience. Please see attached certificate of analysis of your last prescription received. As a testament to our commitment to quality , we test our final product against the commercial product as a reference standard.
  
  To better understand your situation, we would like to offer support to help you identify potential reasons for the lack of response. Our pharmacists are available to discuss your treatment journey and help determine if there are any factors that may be contributing to the ineffective response.
  
  
  Additionally, we would like to share a medical article regarding GLP-1 efficacies. This should be further discussed with your practitioner.
  
  ***************************************************************************************************************
  

  ***********************************************************************
  
  
  If you would like to discuss your concerns further or schedule a consultation with our pharmacists, please don't hesitate to reach out. We value your feedback and are committed to supporting you throughout your treatment journey.
  
  
  Best regards,
  Hallandale Pharmacy
  

  
  

  

  Business Response

  Date: 09/18/2024

  Dear ********,
  
  Thank you for sharing your concerns about your experience with *********** from Hallandale Pharmacy. We apologize that you have not seen the desired effects on your appetite or food thoughts after three months of treatment.
  

  We understand that you had previously taken a compounded version of *********** from another pharmacy with results. Regarding your concerns about authenticity, we want to assure you that we take allegations of counterfeit products seriously. We have a rigorous quality control process in place to ensure that all products are genuine and safe for our patients.
  We want to assure you that our product is genuine and sourced from reputable *** registered and inspected API manufacturers.
  
  However, we take your concerns seriously and would like to investigate further. Our quality department is robust and ensures that all products, including ***********, meet strict standards. We rely on analytical data to support the quality of our products, rather than subjective experience. Please see attached certificate of analysis of your last prescription received. As a testament to our commitment to quality , we test our final product against the commercial product as a reference standard.
  
  To better understand your situation, we would like to offer support to help you identify potential reasons for the lack of response. Our pharmacists are available to discuss your treatment journey and help determine if there are any factors that may be contributing to the ineffective response.
  
  
  Additionally, we would like to share a medical article regarding GLP-1 efficacies. This should be further discussed with your practitioner.
  
  ***************************************************************************************************************
  

  ***********************************************************************
  
  
  If you would like to discuss your concerns further or schedule a consultation with our pharmacists, please don't hesitate to reach out. We value your feedback and are committed to supporting you throughout your treatment journey.
  
  
  Best regards,
  Hallandale Pharmacy
  

  
  

  

  Business Response

  Date: 09/19/2024

  Dear ********,
  
  Thank you for sharing your concerns about your experience with *********** from Hallandale Pharmacy. We apologize that you have not seen the desired effects on your appetite or food thoughts after three months of treatment.
  

  We understand that you had previously taken a compounded version of *********** from another pharmacy with results. Regarding your concerns about authenticity, we want to assure you that we take allegations of counterfeit products seriously. We have a rigorous quality control process in place to ensure that all products are genuine and safe for our patients.
  We want to assure you that our product is genuine and sourced from reputable *** registered and inspected API manufacturers.
  
  However, we take your concerns seriously and would like to investigate further. Our quality department is robust and ensures that all products, including ***********, meet strict standards. We rely on analytical data to support the quality of our products, rather than subjective experience. Please see attached certificate of analysis of your last prescription received. As a testament to our commitment to quality , we test our final product against the commercial product as a reference standard.
  
  To better understand your situation, we would like to offer support to help you identify potential reasons for the lack of response. Our pharmacists are available to discuss your treatment journey and help determine if there are any factors that may be contributing to the ineffective response.
  
  
  Additionally, we would like to share a medical article regarding GLP-1 efficacies. This should be further discussed with your practitioner.
  
  ***************************************************************************************************************
  

  ***********************************************************************
  
  
  If you would like to discuss your concerns further or schedule a consultation with our pharmacists, please don't hesitate to reach out. We value your feedback and are committed to supporting you throughout your treatment journey.
  
  
  Best regards,
  Hallandale Pharmacy
  

  Customer Answer

  Date: 10/05/2024

   
  Complaint: 22264921
  
  I am rejecting this response because: I have now started the compound from my original pharmacy and it is working. Hallandale is only sending saline.
  
  Sincerely,
  
  ******** ********

• Initial Complaint

  Date:09/06/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had prescription medication that I ordered. I received a box that stated all the medication should be in there, Part of the order was in the box while the majority of it was not. The company refuses to respond to my emails. They say all the medication was scanned and in the box however it was not. I would like replacement meds sent.

  Customer Answer

  Date: 09/06/2024

  Please include this order number so they can research: Pharmacy Order #: 98505615. 

  

  Business Response

  Date: 09/09/2024

  Hi ******, 

  It was a pleasure Speaking with you today. I appreciate you for bringing this matter to our attention and have taken care of your complaint. I aim to address your concerns promptly. As requested I have submitted a replacement for the missing vials, the new order number is 99047017.

  
  Your feedback is valuable to us, and we are dedicated to addressing your concerns promptly.

   

  **************

  Hallandale Pharmacy
  Customer Service Manager
  
  
  

  Customer Answer

  Date: 09/11/2024

   
  Complaint: 22248709
  
  Please include this order number so they can research: Pharmacy Order #: ********.
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 09/12/2024

  Dear ******,
  
  I wanted to follow up regarding the complaint you filed. We have addressed your concerns, and the outcome aligns with the resolution you requested.
  
  A replacement for your order (********) was processed and delivered on September 10th via ***** tracking number ************. Additionally, I spoke with you over the phone, and during our conversation, you confirmed that this resolution was satisfactory.
  
  I noticed in your rejection of the initial response that you referenced the original order number, which was replaced with order number ********. If there are any remaining concerns or if you would like further clarification, please dont hesitate to reach out.
  
  We greatly value your feedback and are committed to ensuring your satisfaction. Thank you again for your understanding.

  **************

  Hallandale Pharmacy

  Customer Service Team

  Customer Answer

  Date: 09/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been on Semaglutide for 6 months and switched to Hallandale from another pharmacy. Since taking medication from Hallandale starting on 8/14/24 I have put on weight instead of losing. Im pretty certain this must be water because I never experienced weight gain from other provider

  

  Business Response

  Date: 09/05/2024

  Hello *******,
  
  
  Thank you for bringing this matter to our attention. We acknowledge your dissatisfaction with the product's results and have forwarded your complaint to our Quality and Clinical team for review and management. We aim to address your concerns promptly. You can expect a follow-up from our ****************** within 48 hours. If you do not hear from us by then, please feel free to communicate with us at ***********************************
  Your feedback is valuable to us, and we are dedicated to addressing your concerns promptly.

  
  Hallandale Pharmacy

  
  Customer Service Team
  

  
  

  Customer Answer

  Date: 09/05/2024

   
  Complaint: 22218180
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 09/10/2024

  Hi *******, 

  We are contacting you from our Quality and clinical team at Hallandale Pharmacy.
  We're sorry to hear about your dissatisfaction, and we appreciate the opportunity to provide some context. It's important for us to address concerns that patients may have when they're not achieving the expected results with their medication. We understand that as patients, there may be certain expectations regarding the outcomes of treatment. However, it's crucial to understand the therapeutic journey of GLP-1 medications and the expectations associated with these medications. To assist you in this regard, we would like to share some medical literature( link below) that addresses many of the concerns patients commonly have when they're not achieving the desired results with GLP-1 medications. Additionally, we have included our patient guide with common FAQs.
  
  Firstly, each product undergoes rigorous testing, and we are happy to share this information with your provider.  For Privacy concerns every product is assigned a Lot # with a certificate of analysis confirming its quality. Please be assured that your product underwent thorough testing before it was dispensed to you. Our primary goal is to ensure our patients are satisfied with their treatment and achieve positive outcomes.
  By gaining a better understanding of the clinical expectations and potential challenges associated with the medication, we hope to support you in achieving the best possible results. While it's true that pharmaceutical products, including GLP-1 medications, may not work for everyone, we are committed to helping you navigate through your treatment to achieve optimal results.

  
  Please find the resources below for your reference:

  
  Patient GLP-1 Guide: 
  [****************************************************************](****************************************************************)

  
  Medical Article on GLP-1 Medications: 
  [***************************************************************************************************************](***************************************************************************************************************)

  It would be beneficial for you to reach out to them as soon as possible so that you can collaborate on identifying any issues and adjusting your treatment plan accordingly. Your provider's expertise and guidance will be invaluable in resolving this issue, so don't hesitate to get in touch with them. Together, you can work towards achieving your health goals and ensuring that you're receiving the most effective treatment possible. Our clinical team will gladly collaborate with your provider to help you maximize your treatment goals.

  
  Lastly, regarding any financial related matters, this must be discussed directly with your provider, as they have collected payments for your treatment protocol. The pharmacy does not have authorization to provide a refund on behalf of your provider. We hope that the information provided has been helpful, and we are here to assist you throughout your treatment journey to achieve the most optimal results possible.

  
  Please let us know if we can be of any further help.
  
  
  Hallandale Pharmacy
  Quality And Clinical Team
  

  
  

  Customer Answer

  Date: 09/10/2024

   
  Complaint: 22218180
  
  I am rejecting this response because:
  This is just a standard response you give to everyone who complains about your product. 
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been ordering this medicine Tirzepatide from ****** for 6 months the medication comes from Hallandale Pharmacy, I have to say this must be water I have not lost any weight at all. Paying all this money to inject who knows what. I actually opened one of the bottles and actually tasted the medicine and I can tell you that it did not taste like anything at all. It has to be water ! I am so frustrated because I have searched and searched to make sure I am not getting ripped off but here I am. This is wrong at every level. Those of us who are willing to pay for the medication out of pocket because your insurance does not cover it should not be getting ripped off by these companies! Im hoping this site looks into it and does something about it. People do not get ripped off with all these companies advertising on social media they are FAKE!

  

  Business Response

  Date: 08/26/2024

  Hello *****,
  
  Thank you for bringing this matter to our attention. We acknowledge your dissatisfaction with the product's results and have forwarded your complaint to our Quality and Clinical team for review and management. We aim to address your
  concerns promptly. You can expect a follow-up from our ****************** within 48 hours. If you do not hear from us by then, please feel free to communicate with us at *************************************************************** promptly.

  
  Hallandale Pharmacy

  
  Customer Service Team

  Customer Answer

  Date: 09/09/2024

   
  Complaint: 22195253
  
  I am rejecting this response because: there is not enough information 
  
  Sincerely,
  
  ***** *******

  

  Business Response

  Date: 09/18/2024

  Hi,

  
  Thank you for sharing your concerns about your experience with Tirzepatide from Hallandale Pharmacy. We apologize that you have not seen the desired weight loss results and understand your frustration.
  At Hallandale Pharmacy, we take quality and patient satisfaction seriously. Our quality department is robust and ensures that all products, including Tirzepatide, meet strict standards. We are sorry to hear that your experience has been otherwise.
  
  Regarding your concerns about the product's authenticity, we would like to assure you that our Tirzepatide is sourced from reputable manufacturers and undergoes rigorous testing. We rely on analytical data to support the quality of our products, rather than taste or subjective experience.
  
  Please find attached the certificate of analysis for the product that your received. As a testament to our commitment to quality , we test our final product against the commercial product as a reference standard.
  We would like to offer support to help you understand why the medication may not be working as expected. Our pharmacists are available to discuss your treatment journey and help identify potential reasons for the lack of response.
  
  Additionally, we would like to share some medical articles regarding Tirzepatide's efficacy and safety profile. These articles provide context and support the quality of our product. Lastly, we have contact your provider regarding your feedback in an effort to help you achieve optimal results with your therapy.
  Copy Paste link Below for a very resourceful medical article 
  
  **********************************************************************************************************
  
  Regarding your request for a refund, your provider has charged you for your concierge medical service. You will need to address this with your provider as we are a fulfillment pharmacy.
  
  
  We value your feedback and would like to assure you that we take your concerns seriously. We are sorry that you are not pleased and are here to help you the best we can to optimize your experience.
  Please let us know how we can better support you.
  
  
  Best regards,
  Hallandale Pharmacy
  Quality Department
  
  

  
  

• Initial Complaint

  Date:08/19/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date: 8/1/24 $1,100 I made a purchase of $1,100 on 8/1 with my *** ***** to placing the order I contacted the doctor to let them know I needed my address to be updated to a new address and I am currently out of state. After updating my address in the portal (as instructed) and submitting the order, on 8/2/24 Hallendale pharmacy sent the package to my old address which I did not have access to. On 8/13, I was able to have someone retrieve the package from the incorrect address only to discover that the package did not contain the medicine, only the accessories (syringes and wipes). I contacted ********** pharmacy and they advised it was too late to report an issue and they would not issue a replacement. The packing slip indicates issues must be reported within 24hours, however, because it was sent to the wrong address in another state, I was only able to report the issue once I received it. The packing slip included in my order even shows just one check **** on the list of items (over the syringes and wipes, not the medicine). ****** reviews suggest both of the issues here (items sent to wrong address, and packages missing the medicine and containing only the needles and wipes) are not a new occurrence or one-off for Hallendale Pharmacy I am a repeat customer of my *** and Hallendale **********************, and wish to continue doing business with them, however, cannot do so after being scammed of $1,100 with multiple issues.

  

  Business Response

  Date: 08/26/2024

  Hello ********,
  
  Thank you for bringing this matter to our attention. We acknowledge your dissatisfaction and aim to address your concerns promptly. Hallandale's Manager reached out to you in order to obtain the correct mailing address to avoid shipping issues. Please return her call at your earliest convenience or email us at ***********************************

  Hallandale Pharmacy

  Customer Service Team

  

  Business Response

  Date: 08/27/2024

  Hi ********, 
  

  It was a pleasure speaking with you today. I want to thank you once again for calling me back and giving me the opportunity to correct this situation. As stated during our conversation, I have replaced your order and mailed it as requested to:

  
  ***************
  Apt 9A 
  New *************

  
  The new order number is ********. Do not hesitate to contact me if you have any questions or concerns. 

  Hallandale Pharmacy

  Customer Service Team

• Initial Complaint

  Date:08/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received a compounded sirum of Simiglutide for 4 months. Ive taken the shots as directed with no impact on my appetite at all. *** had no side effects that my husband has had taking his Ozempic (same thing Im supposed to be taking). After reading several complaints already filed, I agree that the shots Ive been giving myself are NOT what they are supposed to be. I should be entitled and expect a full refund of all money paid for this stuff.

  

  Business Response

  Date: 08/14/2024

  Hello *****, 
  
  
  Thank you for bringing this matter to our attention. We acknowledge your dissatisfaction with the product's results and have forwarded your complaint to our Quality and Clinical team for review and management. We aim to address your concerns promptly. You can expect a follow-up from our ****************** within 48 hours. If you do not hear from us by then, please feel free to communicate with us at ***********************************

  Your feedback is valuable to us, and we are dedicated to addressing your concerns promptly.

  Hallandale Pharmacy

  Customer Service Team
  

  
  

  Customer Answer

  Date: 08/15/2024

   
  Complaint: 22123815
  
  I am rejecting this response because:  I have gotten no results as advertised and promised from the so called medicine I've been injecting myself with for 4 months.  I've actually developed some health issues and now I'm wondering if it's because of whatever is in the vials.
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 08/26/2024

  Thank you for reaching out to us about your concerns regarding the weight loss injectable medication. We understand that you may have had certain expectations about the results, and we're here to support you on your treatment journey.
  
  It's important to understand that, like any medication, this treatment may not work the same way for everyone. Our bodies are unique, with different metabolic makeups that can affect how we respond to medications. This is why we work closely with your prescriber to maximize the treatment's potential.
  
  A good analogy is antibiotic treatment. Sometimes, an antibiotic may not work for a particular patient, and the doctor may need to try a different medication. It's not that the medication wasnt of quality, it's just that our bodies respond differently. This goes for any and all medication such as medications for diabetes or high blood pressure for example.
  
  We want to assure you that we're committed to delivering high-quality medications. Our quality department at Hallandale ensures that every vial we make meets the highest standards. If you'd like, we can share more information about the quality of your specific prescription, including the analytical lab results.

  Please feel free to share your Rx# with us.

  Remember, we're here to support you, and we encourage you to have an open conversation with your prescriber about your expectations and any concerns. We can't guarantee results, but we're committed to helping you achieve your goals.
  
  Best regards,
  Hallandale Pharmacy

  Quality Department

  Customer Answer

  Date: 08/27/2024

   
  Complaint: 22123815
  
  I am rejecting this response because:
  I dont believe the medicine they ship is real.
  Sincerely,
  
  *********************

• Initial Complaint

  Date:07/29/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used the company Effecty, LLC to order weight loss medications and I was sent a half empty bottle of medication or water. When I reached out to the company, they insisted that the dosage was accurate and that no refund would be issued and that I could only receive a replacement bottle of the same amount. I was supposed to take 2.5 mg weekly over 4 weeks. The amount of medicine I received is in the bottle below (see attachment). It's not enough for one month. When explained to the associates, ********* and an alleged Pharmacist, they shifted blame from one person to the another. In effect, they said they'd send the medicine out again, but that I needed to contact the pharmacist. They know the amount is incorrect and they know this amount is not enough for one month. Yet, hey are holding fast with their lies. The pharmacist was listed as: Dr. ************************* a board certified physician licensed in *********.

  

  Business Response

  Date: 07/29/2024

  Hi *****,

   

  Thank you for notifying us about your concerns.

  Historically, patients have made assumptions since the vial is not filled to the top that there is medication missing. The dosage required weekly equates to 0.25 ml. It is a very small unit of measure that not only will you find that there is enough in the vial, but you will also find that we fill the vial in a small excess to compensate for patient handling dosing.

  Your image of the vial is exactly what you should have received. Please see link below , in particular  the section named "Why does my vial look empty" to help you navigate around dosing, and vial fill volume. It is something we particularly address since patients are often confused to have received a small amount in the vial.

   ****************************************************************

  We will have customer service follow up with you to further provide clarity as we want you to acheive successfuly therapy.

   Please let us know if you have any further questions.

  Thank you,

   Hallandale Pharmacy

  Quality Department

  Customer Answer

  Date: 08/20/2024

   
  Complaint: 22058761
  
  

  
  

  I did not take the medication and would like to receive a refund if possible. With all the confusion, I did not trust what they sent. Shani.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:07/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been taking compounded semiglutide from this pharmacy for 6 weeks, with absolutely no results, compared to when I took name brand. I initially felt it was due to the lower dosage. However, I am beginning to think that this is merely a vial of water and pray that is all Ive been injecting myself with and nothing more harmful. When I reached out to the company, I was told that Hallandale had experienced regulatory issues and my new vial would be coming from another pharmacy. One can only hope that this next vial does the job. Shame on you, Hallandale, for scamming people with your watered down medication!

  

  Business Response

  Date: 07/29/2024

  Hello ******, 
  
  
  Thank you for bringing this matter to our attention. We acknowledge your dissatisfaction with the product's results and have forwarded your complaint to our Quality and Clinical team for review and management. We aim to address your concerns promptly. You can expect a follow-up from our ****************** within 48 hours. If you do not hear from us by then, please feel free to communicate with us at ***********************************

  
  Your feedback is valuable to us, and we are dedicated to addressing your concerns promptly.

  
  Hallandale Pharmacy
  Customer Service Team
  

  
  

  

  Business Response

  Date: 07/30/2024

  Hi ******,

  We are reaching out from our quality department at Hallandale Pharmacy. Our quality department is comprised of industry talent including microbiologist, cGMP Pharma experienced staff, over 25 pharmacist and a retired *** quality auditor. We assure you that our products undergo a rigorous production process to deliver exactly what is stated on your label.

  We are aware of the posts Mochi health has made and want to assure you it is not true. There are no regulatory actions being taken against Hallandale. Mochi did not pay its bills so we stopped supplying them. We are demanding that they correct the record and believe it will be resolved shortly.  We are sorry for this disturbance this has caused and the lack of confidence in our product.
  
  As far as the clinical questions/concerns you raise, your medication undergoes significant quality assurance including testing every batch to ensure safety and quality. We will be happy to provide you with the certificate of analysis from our third party lab (the same labs that conduct quality tests for the big named pharmaceutical companies) that will provide the potency of the product you received. Please send us your lot # and we will gladly provide a redacted copy of the potency test conducted.
  
  Regarding your concerns around whether the medication worked or not, we understand the frustration of patients not achieving expected results. The reasons for lack of response could include dosing titration, injection technique, insulin resistance, duration of use and other variables. We emphasize the importance of discussing expectations with healthcare providers and are committed to collaborating with them to address any concerns.
  
  We would be happy to send you a new vial free of charge if you would like, but we remind you that many patients do not respond the same. There are many clinical articles surrounding GLP-1 medications such as Semaglutide and Tirzepatide that address patient concern such as yours.

  Attached are:

  1- Patient GLP-1 guide - you will find this very resourceful and may help you troubleshoot the issues you are having. At times it can be as basic as understanding the proper way to load your syringe .

  ****************************************************************

  2- Medical article regarding a GLP-1 and the response times to see desired outcomes.

  ***************************************************************************************************************

  Please let us know if you have any further questions. Our team of pharmacists and supporting staff are always available to help you acheive your goal.

   

  To Your Health,

  Hallandale Pharmacy,

  Quality Department

  
  

• Initial Complaint

  Date:07/23/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a vial of semaglutide from Hallandale Pharmacy, after my second injection I became violently ill and required medical attention multiple times at the hospital due to severe side effects. I am not sure what was in my vial, or what was compounded into this medication, but it made me sick for over ten days with nausea, vomiting, and diarrhea. This was at the lowest dose of 0.25mg. I thought I was going to die, or never get well, and I had to be hospitalized. This was the scariest thing, and I'm an RN. I know something was either off with the concentration of this medicine, or it was compounded inappropriately. Either way, I would warn anyone who is thinking about ordering from this pharmacy. This was one of the worst experiences of my life.

  

  Business Response

  Date: 07/29/2024

  Hello *********, 
  
  
  Thank you for bringing this matter to our attention. We acknowledge your dissatisfaction with the product and the issues you encountered with the side effects and have forwarded your complaint to our Quality and Clinical team for review and management. We aim to address your concerns promptly. You can expect a follow-up from our ****************** within 48 hours. If you do not hear from us by then, please feel free to communicate with us at ***********************************
  Your feedback is valuable to us, and we are dedicated to addressing your concerns promptly.

  
  Hallandale Pharmacy
  Customer Service Team