Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against ************ and Hallandale Pharmacy, their chosen distributor, regarding the purchase of a 9-month supply of tirzepatide, for which I paid nearly $3,000. This was ordered around 12/5/2025.I allowed ample time for the medication to take effect, but after months of following proper dosage and administration, I noticed no measurable results. Having previously used tirzepatide from another reputable pharmacy, I can confidently say that the product I received from Hallandale Pharmacy was significantly different in both potency and appearance. The solution was visibly thinneralmost indistinguishable from saline. This raised immediate concerns about its authenticity and effectiveness.After researching reviews from other customers, I discovered I am not alonenumerous people have reported similar experiences of diluted or ineffective tirzepatide from this same pharmacy. These findings confirmed my suspicions: I believe I was injected with an improperly compounded, possibly diluted product, which is not only deceptive but dangerous to my health.I feel robbed by this business arrangement between Zappy Health and Hallandale Pharmacy. I entrusted them with my health and was met with what appears to be fraudulent or grossly negligent behavior. This is a serious matterwe are not talking about cosmetic products or over-the-counter vitamins, but a prescription medication intended to treat a chronic condition.Given the evidence and the potential harm caused, I am demanding a full refund of every dollar I spent. I have already begun discussions with an attorney regarding this matter and will not hesitate to escalate it further, including reporting to the ***, the Florida Board of Pharmacy, and pursuing legal action, if necessary.I urge the BBB to intervene promptly and help resolve this matter fairly. Zappy Health and Hallandale Pharmacy should be held accountable and required to provide a full reimbursement.

  

  Business Response

  Date: 07/28/2025

  Hello *******,

  Thank you for bringing this matter to our attention. We acknowledge your dissatisfaction with the product's results and have forwarded your complaint to our Quality and Clinical team for review and management. We aim to address your concerns promptly. You can expect a follow-up from our ****************** within 48 hours. If you do not hear from us by then, please feel free to communicate with us at ***************************************************************
  
  Your feedback is valuable to us, and we are dedicated to addressing your concerns promptly.
  
  ****** F
  Hallandale Pharmacy

  

  Business Response

  Date: 07/29/2025

  Hi *******,
  
  ****** (clinical pharmacist) has been in contact with you and has sent a request to our formulation to pull the **** for the the following lot numbers your vials came from:

  LG365898: Tirzepatide 3ml vial (7 vials)
  LG363403: Tirzepatide 5ml vial (1 vial)
  LG357495: Tirzepatide 4ml vial (1 vial) 
  
  He will share the **** with you once they're available and will review this information together and take it from there. He will continue to be in contact with you to address your concerns. 

  Thank you, 

  Hallandale Pharmacy

  Customer Answer

  Date: 07/30/2025

   
  Complaint: 23661846
  
  I am rejecting this response. Nothing has been resolved .
  
  Sincerely,
  
  ******* M

  

  Business Response

  Date: 07/31/2025

  Hi *******,
  
  ****** (clinical pharmacist) has been in contact with you and has sent a request to our formulation to pull the **** for the the following lot numbers your vials came from:

  LG365898: Tirzepatide 3ml vial (7 vials)
  LG363403: Tirzepatide 5ml vial (1 vial)
  LG357495: Tirzepatide 4ml vial (1 vial) 
  
  He will share the **** with you once they're available and will review this information together and take it from there. He will continue to be in contact with you to address your concerns. 

  Thank you, 

  Hallandale Pharmacy

  Customer Answer

  Date: 07/31/2025

   
  Complaint: 23661846
  
  I am rejecting this response.
  
  Sincerely,
  
  ******* M

• Initial Complaint

  Date:07/01/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding two separate medication orders I placed through Hollandale PharmacyTier One Tirzepatide and Tier One Semaglutideboth of which I strongly suspect were diluted or improperly formulated.On February 17, 2025, I paid $390 for Tier One Tirzepatide. After experiencing minimal to no weight loss results, even with multiple dosage increases, I ordered Tier One *********** on April 2, 2025, paying $230. Again, I experienced little to no effect, which was highly unusual given my previous experience with GLP-1 medications.Approximately two years ago, I used *********** from another provider and had rapid, significant success. That history led me to seek treatment again for post-pregnancy weight loss. The lack of expected efficacy from both medications ordered through Hollandale was concerning.After finishing my supply from **********, I attempted to reorder through Lavender Sky, only to find Hollandale no longer available. I went with a different pharmacy and resumed the exact same dosage of *********** I had been using. I became violently ill, experiencing severe vomiting and dehydration. The ***** difference in response strongly suggests the medications I received from Hollandale were diluted or underdosed.This experience not only cost me $620 total, but also put my health at risk when I resumed a proper formulation without realizing how compromised the earlier versions were.Desired Outcome:A full investigation into the potency and formulation of both medications dispensed to me. A refund for the $390 (Tirzepatide) and $230 (***********) orders.Reassurance that proper quality and safety standards are being enforced.

  

  Business Response

  Date: 07/01/2025

  Hello Leia,

  Thank you for bringing this matter to our attention. We acknowledge your dissatisfaction with the product's results and have forwarded your complaint to our Quality and Clinical team for review and management. We aim to address your concerns promptly. You can expect a follow-up from our ****************** within 48 hours. If you do not hear from us by then, please feel free to communicate with us at ***************************************************************
  
  Your feedback is valuable to us, and we are dedicated to addressing your concerns promptly.
  
  Customer Service 
  
  **********************

  

  Business Response

  Date: 07/07/2025

  Hello Leia,

  Im reaching out to follow up regarding your BBB complaint and to confirm that youve been in communication with ******, our clinical pharmacist, to discuss your experience and concerns in detail. As a recap of your conversation with ******:

  You previously used *********** a couple of years ago and, after doing your own research, decided to resume treatment through Lavender Sky.
  You initially started on our Tirzepatide, increasing from 20 units to 30 units weekly, but did not see the expected results.
  Following that, you transitioned to our *********** and similarly increased your dose from 20 units to 30 units weekly, still without seeing improvement.
  After reaching 30 units of our ***********, you were switched to a supply from a different pharmacy and significantly reduced your dose to 10 units due to strong side effects, including severe *******************.
  These contrasting responses raised concerns for you regarding the potency or purity of the vials previously provided by us.

  ****** has acknowledged these concerns and is currently working with you to provide clarity. As part of that process, he will be sharing the Certificates of Analysis for both batches of medication you received.
  We appreciate you taking the time to share your experience and are committed to supporting you through this process. If you have any further questions or need additional information, please dont hesitate to reach out.

  Thank you, 

  ****** F

  Hallandale Pharmacy 

  
  

  Customer Answer

  Date: 07/07/2025

   
  Complaint: 23541070
  
  I am rejecting this response because:
  
  I was told on July 1 that someone would reach out to me the next day for a resolution and I have not heard back. At this point, I would like a refund for the 100s of dollars that I paid for these products that were ineffective, and very obviously diluted. 
  
  Sincerely,
  
  **** *****

  

  Business Response

  Date: 07/08/2025

  Hello *****
  
  Thank you for your feedback. We sincerely regret that you feel your concerns have not been addressed. However, Id like to clarify the steps that were taken following your initial outreach to demonstrate our continued commitment to resolving this matter professionally and thoroughly.
  
  On July 1st, our clinical pharmacist, ******, reached out to you via email at 1:22 PM, asking for the best time to connect and discuss your concerns. He then followed up with a phone call, during which you spoke directly and shared your full experience. We appreciate you taking the time to explain everything in detail.
  
  Following that call, ****** sent you a recap email at 1:54 PM, summarizing the conversation. This included the timeline of your medication use and your dosing progression. You confirmed the accuracy of that summary in your email reply later that evening, on July 1st at 10:24 PM, stating:
  
  "Yes, sounds accurate. Thanks!"
  
  Per your request, the Certificates of Analysis (****) for both batches of medication you received were obtained and sent to you today (July 8th). Ive attached the **** and the email thread for your review. These documents confirm the integrity, concentration, and quality of the compounded medications you received from us.
  
  We take your concerns seriously and made every effort to address them promptly:
  

  *You were contacted via email and phone on July 1.
  
  *A clear summary of your case was sent and confirmed by you.
  
  *The requested **** were acquired and provided as promised.
  
  While we understand your frustration, the evidence shared demonstrates that we responded in good faith, maintained open communication, and provided pharmaceutical grade products that meet quality standards.

  
  

• Initial Complaint

  Date:06/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had 6 months order of Tirzepatide after going through the prescription form and MD script process online. seems liked everything was great. I bought 6 months worth as was a much better price since insurance will not cover. I want to say it was $1900.00-2000.00 Simply a better value than ordering amonth or a vial at a time About a monbth or two again I really started questioning things so went online and fiugred out real quick, i was likely sold vials of saline or some other safe but useless medication. I did change carrier and I did get a nbew scroipt eslewere, and already in thefoirst 4 weeks I am down 17 poinunds and feel ful most days While my entire 6 months is up now, there was not only NO effect the entire, I think even worse, I gained weight and never once felt full. Just compared to the last 4 weeks with the exact same script filled elsewhere. it isnight and day I went online and started to read more, really did a lot of research to find very similar complaints, every where from right here on BBB to Reddit to just a simple ****** search My script is included in the attaches so can be easily researched i would expect a refund becuase there is no way this was really the prescribed Tirzepatide No ppossible way My cell phone number if allowed is ************

  

  Business Response

  Date: 06/30/2025

  Hello *****,

  Thank you for bringing this matter to our attention. We acknowledge your dissatisfaction with the product's results and have forwarded your complaint to our Quality and Clinical team for review and management. We aim to address your concerns promptly. You can expect a follow-up from our ****************** within 48 hours. If you do not hear from us by then, please feel free to communicate with us at ***************************************************************
  
  Your feedback is valuable to us, and we are dedicated to addressing your concerns promptly.
  
  Customer Service 
  
  **********************
  

  
  

  

  Business Response

  Date: 07/07/2025

  Hello, 

  I wanted to follow up regarding the BBB complaint you submitted. Please note that ******, our clinical pharmacist, has been in touch with you to provide assistance and work toward a resolution. We are committed to addressing your concerns and ensuring you receive the support you need.

  Thank you, 

  ****** F

  Hallandale Pharmacy 

  Customer Answer

  Date: 07/08/2025

   
  Complaint: 23534808
  
  I am rejecting this response because:  I don't need calls I need a refund -- it is blatantly obvious at this point what I received was not Tirzepatide.  I do not know what it was, but I know what is was not.   There is no planet when those 6 or 7 vials contained actual Tirzepatide becuase I have a script of Tirzepatide from a different phrtamacy and it is.  It is actual Tirzepatide.  I knwo becuase I am easting less, feeling better and can feel the actuial difference.  Dowm some weight and really feeling it.     

  It is night and day 

   

  What I received and paid for were two very different things. I paid for 6 months of Tirzepatide --  what i received was not

  
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 07/10/2025

  Hello *****,

  Im writing to provide a final follow up regarding this complaint and to confirm that the matter has now been fully addressed.

  I understand that youve been in contact with ******, our clinical pharmacist, who was able to assist you and provide the certificate of analysis for the medication in question. I appreciate your willingness to engage in that conversation and allow us the opportunity to clarify and resolve your concerns.

  As a gesture of good faith, weve processed an order for two replacement vials at no cost to you. Your new order number is *********, and you should receive shipping confirmation and tracking details shortly.

  We truly appreciate your patience throughout this process and the opportunity to make things right.

  ****** F

  Customer Service Manager 

• Initial Complaint

  Date:06/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started taking semadlutide in February. I definitely felt the effects immediately and lost about 15 pounds.When my original provider stopped providing compounded ***********, I found someone else. They use Hallandale pharmacy. The vile is a six month supply at $600. This is my second week on it and I dont feel a thing. I am now hungry. I am convinced I am injecting water. I am requesting a full refund so that I can afford to go to a reputable pharmacy. If not, I will have it tested by a lab and file a civil suit.

  

  Business Response

  Date: 06/17/2025

  Hello *********,

  Thank you for bringing this matter to our attention. We acknowledge your dissatisfaction with the product's results and have forwarded your complaint to our Quality and Clinical team for review and management. We aim to address your concerns promptly. You can expect a follow-up from our ****************** within 48 hours. If you do not hear from us by then, please feel free to communicate with us at ***************************************************************
  
  Your feedback is valuable to us, and we are dedicated to addressing your concerns promptly.
  
  Customer Service 
  
  **********************

  
  

  

  Business Response

  Date: 06/18/2025

  An email has been sent to ********* with the following information. 
  
  Hi *********,
  
  Thank you for your patience and for bringing this to our attention.
  
  I looked at your regimen and noticed that you were on 20 units weekly. 
  This is a common occurrence. Many patients start on *********** with immediate results, then somehow plateau at the initiation dose of 20 units.
  
  Even with the brand name products, this happens, and I am adding some references from Wegovy's website to attest the the fact that you're still on the initiation and should consider titrating up further. 
  
  This is the link were I got this information from: **********************************
  
  I can also request the Certificate of Analysis (COA) on the batch your vial came from, and you can review it with your provider. 
  
  I'd like to get on a call with you so I can gain some insight into your experience to see how I can further assist you on a resolution. 
  
  Please let me know when is a good time to call.
  
  Best,
  
  ****** *.
  CLINICAL PHARMACIST

• Initial Complaint

  Date:06/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a customer of ********************** since october 2024. First batch of medicine worked and I was in fact a super responder, but as soon as I started new batch, overnight, even increased doses, there was zero effects. Hallandale responded with a boilerplate patient guide, not addressing my concerns at all, gaslighting me saying it is just my body and an incorrect dose. They accused me of being a slow responder, when in fact I lost 25lbs on their previous batch within span of few months. That is a proof that in fact, their new batches did not work. For the past 6 months, I have lost zero weight and even started gaining weight on their product while taking appropriate doses. In fact, they provided incorrect information, saying I am on month 9 when I was just on month 6, so the dosing they told me I need to take was inaccurate/higher. Based on their last email, I increase my dose for 2 months, and nothing has changed even though they said it could take mere 4 weeks to reset the effectiveness. Their medicine is like injecting water. After first batch success, I spent almost 600$ on refills that are absolutely ineffective. After giving it some time I reached out to the business to report that dosage increase did nothing but they did not reply. I considered getting independent testing done but that costs 300$ and i am sure they would find a way to devalidate my claim.

  

  Business Response

  Date: 06/09/2025

  Hello Katernina, 

  Thank you for bringing this matter to our attention. We acknowledge your dissatisfaction with the product's results and have forwarded your complaint to our Quality and Clinical team for review and management. We aim to address your concerns promptly. You can expect a follow-up from our ****************** within 48 hours. If you do not hear from us by then, please feel free to communicate with us at ***************************************************************
  
  Your feedback is valuable to us, and we are dedicated to addressing your concerns promptly.
  
  Customer Service 
  
  Hallandale Pharmacy
  
  

  
  

  

  Business Response

  Date: 06/12/2025

  Hello Katerina, 

  Our pharmacy has made multiple attempts to contact you in order to better understand and address your concerns. Specifically, we emailed you on June 9th and attempted to call you on June 11th. Unfortunately, we have not been successful in reaching you.

  We would greatly appreciate the opportunity to speak with you directly. Please let us know the best time and method to reach you, so we can work together to resolve the issue to your satisfaction.

  Thank you, 

  Hallandale Pharmacy

  

  Business Response

  Date: 06/17/2025

  Hello Katerina, 

  Our pharmacy has made multiple attempts to contact you in order to better understand and address your concerns. Specifically, we emailed you on June 9th and attempted to call you on June 11th. Unfortunately, we have not been successful in reaching you.

  We would greatly appreciate the opportunity to speak with you directly. Please let us know the best time and method to reach you, so we can work together to resolve the issue to your satisfaction.

  Thank you, 

  Hallandale Pharmacy

  

  Business Response

  Date: 06/19/2025

  Hi Katerina,
  
  Thank you again for sharing your experience with us. We understand that sometimes results may not align with expectations, and we appreciate your patience as we work through this. A return label has been emailed to you so you can send back the vials for our review as part of our due diligence process.
  
  Your replacement order for 2 x 2ml vials of *********** has been processed, and you should receive it within the next few days. The order number is 106345963.
  
  At your next appointment with your provider, we recommend asking about a Comprehensive Metabolic Workup or Advanced Metabolic Panel. Be sure to request testing for Cortisol, Leptin, and Adiponectin specifically.
  
  ****** and ****** oversaw your replacement, assisted you, and worked to offer a resolution. We hope this demonstrates our commitment to ensuring your satisfaction and trust in our service.
  Please feel free to reach out if you have any further questions or need additional support.

  Best regards,
  
  ****** F

  Customer Answer

  Date: 06/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. ****** and ****** have been in communication and offered a resolution to this issue.
  
  Sincerely,
  
  Katerina Paleckova

• Initial Complaint

  Date:05/06/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased Tirzepatide from telehealth- Zappy Health and my medication was shipped from Hallandale Pharmacy. These vials have no effect on me, which is very rare as the vials are for the higher dosage. I have used Revive pharmacy on lower dosage and it has worked right away. these vials are not effective and not working like they should. the potency of these medications needs to be questioned and I need a refund for the amount of money I paid.

  

  Business Response

  Date: 05/07/2025

  Hello ******,
  
  Thank you for bringing this matter to our attention. We acknowledge your dissatisfaction with the product's results and have forwarded your complaint to our Quality and Clinical team for review and management. We aim to address your concerns promptly. You can expect a follow-up from our ****************** within 48 hours. If you do not hear from us by then, please feel free to communicate with us at ***************************************************************
  
  Your feedback is valuable to us, and we are dedicated to addressing your concerns promptly.
  
  Customer Service 
  
  Hallandale Pharmacy
  

  

  Business Response

  Date: 05/09/2025

  Hi ******,
  
  Thank you for your patience, and for sharing your experience with us. I understand how frustrating it can be when expectations are not met. 
  
  We've reviewed the lot numbers and found nothing irregular in the potency and stability reports from the batch your lots came from. We have also not received similar notifications from other clinics and patients on these same lots. 
  
  We're happy to share the Certificates of Analysis we have for these lots. You can then further review and discuss the contents with your provider or your care team over at Zappy.
  
  For additional context, before we release a batch for distribution, we are required to get clearance from an independent Quality Assurance/Testing institution 
  
  I have requested the certificates and will share them as soon as they're available.

  Thank you, 

  Hallandale Pharmacy

  Customer Answer

  Date: 05/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:05/05/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was prescribed compounded *********** through this and pharmacy and ended up in the hospital and had to have my appendix removed. I had terrible side effects, all which have subsided since discontinuing use. I could have died and nobody in their customer service department will reach back out to me!

  

  Business Response

  Date: 05/08/2025

  Dear *******,
  
  Thank you for sharing your experience with us. We're sorry to hear about your hospitalization and appendectomy. 
  
  We want to assure you that weve conducted an investigation, and our investigation confirmed this is not a quality issue with the medication. We've documented your case and will retain this information for quality purposes.
  
  If you'd like to review the Certificate of Analysis for your medication, we'd be happy to provide it.

  Quality Team- Hallandale Pharmacy 

  
  

• Initial Complaint

  Date:05/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought 10 vials of Tirzepatide from a med spa that worked with Hallendale pharmacy for filling these prescriptions. I bought so many fearing that I would be unable to get it prescribed again. In the past 2.5 months since using these new vials, I have actually gained weight-around 8 pounds. Immediately the injection did not feel the same, it usually burned a little bit. I also noticed no decrease in my appetite. Previously I always felt pervasive fatigue. With these new vials, no such problems. Finally, not sure if this is related, but I started having night sweats- no not menopause. I called the med spa as well as Hallendale. The med spa wanted to Lot number of the vials. I decided to first speak with a pharmacist at ********** who said that their Tirzepatide met all quality, safety and efficacy standards. She also added that perhaps my body had gotten used to it or needed a larger dose. I had been taking 1 ml per week. I increased to 1.25 ml with no change. I've spent over $4,500.00 on this medications. I'd like a product that works or my money back. I'd like to know how Hallendale plans on remedying this.

  

  Business Response

  Date: 05/05/2025

  Hello ****, 

  Thank you for reaching out and for bringing your concerns to our attention. We take matters of product quality and patient experience very seriously and strive to address all concerns with care and accuracy.

  After reviewing our records, the last order under your name is dated February 7th and included 2 vials of Tirzepatide. At this time, we do not have any record of a 10-vial order associated with your account.

  To assist you further, we kindly request one of the following:

  An order number associated with the 10-vial purchase, or since the purchase was made through a clinic or med spa, please contact them directly to confirm which pharmacy filled the order.

  Once we have that information, we will be more than happy to continue investigating this matter on your behalf.

  Thank you again for your patience and understanding. We look forward to resolving this promptly.

  Hallandale Pharmacy

• Initial Complaint

  Date:04/28/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally raise a serious concern regarding my order of Tirzepatide (120mg total) placed through Lavender Sky and fulfilled by Hallandale Pharmacy.After using the product according to proper dosage protocols, including administering the highest recommended dose, I experienced no response whatsoever a highly unusual outcome given the known pharmacological effects of Tirzepatide. In addition to the lack of efficacy, I have suffered severe withdrawal symptoms, further indicating that the product I received may not be legitimate.Given these troubling circumstances, I believe I have been the victim of fraud. I am therefore requesting a full refund ($720) for the amount paid. If this matter is not promptly and adequately addressed, I will have no choice but to escalate it through all appropriate channels, including regulatory authorities and consumer protection agencies.

  

  Business Response

  Date: 05/07/2025

  Hello ****,
  
  Thank you for bringing this matter to our attention. We acknowledge your dissatisfaction with the product's results and have forwarded your complaint to our Quality and Clinical team for review and management. We aim to address your concerns promptly. You can expect a follow-up from our ****************** within 48 hours. If you do not hear from us by then, please feel free to communicate with us at ***************************************************************
  
  Your feedback is valuable to us, and we are dedicated to addressing your concerns promptly.
  
  Customer Service 
  
  Hallandale Pharmacy

  

  Business Response

  Date: 05/20/2025

  Hello ****,

  Thank you for your patience throughout this process.

  We are writing to confirm that the return associated with your order has been finalized. All three vials have been received, and a refund has been submitted accordingly. As previously communicated, refunds typically take 57 business days to process. Please note that the refund will be returned to Lavender Sky, the original purchaser. We kindly recommend reaching out to them directly to complete the final step of the refund process on your end.

  We appreciate the opportunity to assist you and hope this resolves your request to your satisfaction. If you have any further questions or concerns, please dont hesitate to reach out.
  

  Sincerely,

  ****** F

  Hallandale Pharmacy

  

  Business Response

  Date: 05/21/2025

  Date Sent: 5/20/2025 9:38:52 AM
  

  Hello ****,

  Thank you for your patience throughout this process.

  We are writing to confirm that the return associated with your order has been finalized. All three vials have been received, and a refund has been submitted accordingly. As previously communicated, refunds typically take 57 business days to process. Please note that the refund will be returned to Lavender Sky, the original purchaser. We kindly recommend reaching out to them directly to complete the final step of the refund process on your end.

  We appreciate the opportunity to assist you and hope this resolves your request to your satisfaction. If you have any further questions or concerns, please dont hesitate to reach out.
  

  Sincerely,

  ****** F

  Hallandale Pharmacy

  Customer Answer

  Date: 05/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:04/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought 6 months of Terzepatide and the product is a total scam. I was on it through another pharmacy at a lower dose and have flourished in my weightloss journey with them. I have been on this product for over a month, at a higher dose and have gained 7 pounds. Absolutely no appetite suppression with Hallandale product and not even the normal nausea with tirzepatide use. I'm quite ****** that I've been scammed out of $1700. I'm convinced the product is total placebo! Requesting refund or exchange for the "real" product.

  

  Business Response

  Date: 05/05/2025

  Hello *******,

  Thank you for reaching out and sharing your experience. We're truly sorry to hear that your results havent met expectationsyour health journey is important to us, and we take your concerns seriously.

  One of our pharmacists has reviewed your case and noted that youre currently on a 125-unit dose of tirzepatide, which is typically effective for many patients. That said, we understand that everyone responds differently, and we're committed to ensuring both product quality and patient satisfaction.

  To address your concerns, heres what were doing:

  We've requested the Certificate of Analysis (***) from our formulation team. This document is provided by one of the two independent, certified ***************** Testing facilities we work with, in compliance with regulatory standards. It will help us verify the potency and consistency of the product you received.

  Additionally, weve asked our formulation team to review whether there have been any similar reports from other clinics or patients regarding the same batch you received

  Once we have the *** and batch review results, well share them with you so you can also review them with your provider. These steps are meant to ensure transparency and help determine if theres any variance that could explain your experience.

  We would appreciate the opportunity to complete this investigation before discussing refund or replacement options. Were committed to helping you get clarity, and we hope to work with you to find the best path forward.
  Please let us know if you're open to moving forward with the *** and batch review.

  Thank you, 

  Hallandale Pharmacy