Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 7.5 mg of tirzepatide and received 5mg. This is totally unacceptable I have been on 7.5 for over 3 months. After reading all the complaints I wonder if it even makes a difference. I have lost 35 pounds on monjero and because of insurance no longer coverage I'm forced to use Ivim. So iam very acustom to how the medication should make me feel. But I need the 7mg like was ordered.

  

  Business Response

  Date: 02/03/2025

  Hello *****, 

  Thank you for reaching out to us regarding your order of Tirzepatide. We understand your concern and apologize for any confusion regarding the medication you received.

  To clarify, the concentration of our 5mg/0.5mL Tirzepatide is consistent with your prescribed weekly dose of 7.5mg (75 units) as per the instructions. You were provided with a total of 5mL (50 mg) vial and 3mL (30mg) vial, which amounts to 80mg in total, more than sufficient to meet your prescribed dose of 7.5mg per week.

  We hope this clears up any misunderstandings, and were happy to assist further if you have any questions or concerns.

  Thank you, 

  Hallandale Pharmacy

  Customer Service

• Initial Complaint

  Date:01/27/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered Tirzepatide 2.5mg/weekly (Order #*****) from Goodlife Meds via Hallandale Pharmacy. The product provided is not authentic Tirzepatide but appears to be saline. I feel misled and defrauded. I am requesting a full refund. If unresolved, I will pursue a chargeback and file complaints with IC3 and PCAB for false and misleading practices.

  

  Business Response

  Date: 01/28/2025

  Hello ********, 
  
  Thank you for bringing this matter to our attention. We acknowledge your dissatisfaction with the product's results and have forwarded your complaint to our Quality and Clinical team for review and management. We aim to address your concerns promptly. You can expect a follow-up from our ****************** within 48 hours. If you do not hear from us by then, please feel free to communicate with us at ***************************************************************
  
  Your feedback is valuable to us, and we are dedicated to addressing your concerns promptly.

  
  Customer Service
  **********************

  

  Business Response

  Date: 01/28/2025

  Hi ******** *******,

   

  In response to your concerns, we have reached out to your provider with our review of your treatment protocol as well as the *** documents supporting the quality of our products. We were informed that your provider has spoken to you.

  In further review, we have noticed that you are on the lowest dose which many dont respond do. Our recommendation before aborting the treatment plan is to speak to your provider to ensure the your titration schedule is first maximized and adhered to.

   

  If you have any questions, email our clinical team *********************************************************************  who will be happy to help you optimize your treatment.

   

   

  

  Business Response

  Date: 01/28/2025

  Hi ******** *******,

   

  In response to your concerns, we have reached out to your provider with our review of your treatment protocol as well as the *** documents supporting the quality of our products. We were informed that your provider has spoken to you.

  In further review, we have noticed that you are on the lowest dose which many dont respond do. Our recommendation before aborting the treatment plan is to speak to your provider to ensure the your titration schedule is first maximized and adhered to.

   

  If you have any questions, email our clinical team *********************************************************************  who will be happy to help you optimize your treatment.

   

   

  Customer Answer

  Date: 01/30/2025

   
  Complaint: 22865127
  
  I am rejecting this response because:
  

  Thank you for responding. I did reach out to my provider, and they were able to resolve my issue. However, I have requested to never use your service again.
  
  I had the vial you sent me tested, and the results confirmed that it was nothing more than saline solution. This is fraudulent, and I will be reporting your company to the ******************************* (IC3) and the Pharmacy ******************************* (PCAB) for false and misleading sales practices.

  Sincerely,
  
  ******** *******

  

  Business Response

  Date: 02/10/2025

  Hi ********,

  We are sorry to hear that you are still not satisfied. Our quality department has provided all it can to support the quality of our product. Additionally, your provider, whom has chosen Hallandale Pharmacy because of the Quality we adhere to, has been informed about your complaint which we suggest you to speak with.

   If there is anything else that we can provide you with that will help you with ****************** we will be happy to provide it to you or to anyone you intend to report this to. We stand by our quality and will gladly help you further with your failed  experienced. Most patient complaints can be resolved with dosing adjustment, diet changes  and medication counseling.

  We understand that you arent satisfied, however, again, medications therapies require proper guidance and expectations that both our staff of pharmacists and your practitioner and are here to help support you through.

  Best Regards,

  Hallandale Pharmacy

  Customer Service

  

  Business Response

  Date: 02/11/2025

  Hi ********,

  We are sorry to hear that you are still not satisfied. Our quality department has provided all it can to support the quality of our product. Additionally, your provider, whom has chosen Hallandale Pharmacy because of the Quality we adhere to, has been informed about your complaint which we suggest you to speak with.

   If there is anything else that we can provide you with that will help you with ****************** we will be happy to provide it to you or to anyone you intend to report this to. We stand by our quality and will gladly help you further with your failed  experienced. Most patient complaints can be resolved with dosing adjustment, diet changes  and medication counseling.

  We understand that you arent satisfied, however, again, medications therapies require proper guidance and expectations that both our staff of pharmacists and your practitioner and are here to help support you through.

  Best Regards,

  Hallandale Pharmacy

  Customer Service

• Initial Complaint

  Date:01/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/18/2024 I met with PA ***** at ************************ and discussed at length options for weight loss. ***** prescribed Tirzepitide and provided me dosage 25cc for 4 weeks, 50 cc for next 4 weeks and then 75cc..I followed up with my next appt. and was concerned that the weight loss was minimal and they suggested it was due to low dosage start. I then purchased 2 more ***** to begin 100cc , but was cautioned it may be too much. I have been on 100cc for 6 weeks and there has been very little results- I still have hunger, sugar cravings, however am eating less at meals and feeling full quicker. I have also increased activity, went sugar free, and keto type diet. I have lost only 20lbs since Sept. 2024. I believe the tirzeptitide from Hallandale Pharmacy is watered down and does not contain the strength it states it does.

  Customer Answer

  Date: 01/28/2025

  ************************ has resolved the issue and I am very pleased with their concern and the resolution too. My initial complaint I wish to close this complaint thank you.

  

  Business Response

  Date: 01/28/2025

  Hi *******,

  Thank you for reaching out to us with your concerns. We value all feedback and take your issues seriously.

  Upon reviewing your case, we can confirm that Hallandale Pharmacy did not dispense any medication to you. After contacting the clinic directly, they clarified that there was an error in the information you received, and that the medication was not provided by our pharmacy.

  We understand that weight loss journeys can be challenging and appreciate your commitment to making healthy lifestyle changes. Its important to address concerns related to your treatment, and we encourage you to reach out to your healthcare provider to ensure the prescribed dosage and medication are appropriate for your needs.

  If you have any further questions or need assistance, please dont hesitate to contact us. We're here to help.

  Sincerely,

  Hallandale Pharmacy

  Customer Answer

  Date: 01/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *********

• Initial Complaint

  Date:01/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased *********** from Hallandale in ******* in October. I have lost no weight at all. I believe it is just watered down. I have taken *********** previously and lost almost 50 lbs. What I purchased from them was nothing.

  

  Business Response

  Date: 01/23/2025

  Hello *****, 
  
  Thank you for bringing this matter to our attention. We acknowledge your dissatisfaction with the product's results and have forwarded your complaint to our Quality and Clinical team for review and management. We aim to address your concerns promptly. You can expect a follow-up from our ****************** within 48 hours. If you do not hear from us by then, please feel free to communicate with us at ***************************************************************
  
  Your feedback is valuable to us, and we are dedicated to addressing your concerns promptly.
  
  Customer Service 
  **********************
  
  

  

  Business Response

  Date: 02/10/2025

  Hi ***** ******,
  

  Im reaching out from our Quality and clinical department regarding your complaint.
  We are sorry to hear that you are not receiving the expected results from your medication treatment. We are here to help and support you to help you reach your goals.
  
  We have reviewed both your medical profile as well as documented your results. Loosing 50 pounds is quite a successful achievement. Based on your history, Hallandale's product has proven itself effective. We see you have been on our product since 5/2023, congratulation on your results thus far.

  From an analytical perspective the certificate of analysis that compliments each of the medications that were dispensed to you remains parallel with the last supply that you have been provided with  ( see attached COA of 99.5%). Our robust quality program is comprised of a team of pharmaceutical experts, Pharmacist, as well as a retired *** manufacturing inspector who serves as our Quality auditor. Lastly, our products are tested against the commercial product as reference standard a testament to our quality standards.
  
  The answer to your lack of response lies in, understanding your treatment path thus far. This includes not limited to: your dosing technique, your injection technique, your dosing protocol, your diet, and if you have any medical conditions. Just to give an example, most patients think side effects are the indication of the medication working. In fact, side effects are just a way of telling the body that the dose may be required to be adjusted, your diet needs to be adjusted, or that you are highly sensitive to the medication. GLP-1 medication such as Tirzepatide actually required the patient to eat in order for it to work. They are not appetite suppressants. Contrary to most belief medication does not work by directly suppression your appetite but rather medications work win delaying gastric emptying, which means food would sit longer in your stomach, metabolizing it slower and making you feel full longer. 

  Loosing 50 pounds maybe the answer to why you aren't experiencing more weight loss. We would like to gather more information such as your height and starting weight, to fully evaluate the expectations moving forward. We highly recommend, which we will be happy to collaborate on, to speak to your provider to evaluate your what seems to be either a plateau which is normal in any weight loss journey, or that you may have maximized your weight loss of approximately 15% of body weight from the start.
  
  We have notified your provider about your complaint and would be best to explore the variables that can lead to ineffectiveness. A simple tweak at times could resolve the issue at hand.
  We are happy to provide guidance and support to help you maximize your experience with the medication. Our pharmacists are available to discuss possible solutions with you.
  
  
  Sincerely,

  Hallandale Pharmacy

  Quality and Clinical Team

  
  

  

  Business Response

  Date: 02/12/2025

  Hi ***** ******,
  

  Im reaching out from our Quality and clinical department regarding your complaint.
  We are sorry to hear that you are not receiving the expected results from your medication treatment. We are here to help and support you to help you reach your goals.
  
  We have reviewed both your medical profile as well as documented your results. Loosing 50 pounds is quite a successful achievement. Based on your history, Hallandale's product has proven itself effective. We see you have been on our product since 5/2023, congratulation on your results thus far.

  From an analytical perspective the certificate of analysis that compliments each of the medications that were dispensed to you remains parallel with the last supply that you have been provided with  ( see attached COA of 99.5%). Our robust quality program is comprised of a team of pharmaceutical experts, Pharmacist, as well as a retired *** manufacturing inspector who serves as our Quality auditor. Lastly, our products are tested against the commercial product as reference standard a testament to our quality standards.
  
  The answer to your lack of response lies in, understanding your treatment path thus far. This includes not limited to: your dosing technique, your injection technique, your dosing protocol, your diet, and if you have any medical conditions. Just to give an example, most patients think side effects are the indication of the medication working. In fact, side effects are just a way of telling the body that the dose may be required to be adjusted, your diet needs to be adjusted, or that you are highly sensitive to the medication. GLP-1 medication such as Tirzepatide actually required the patient to eat in order for it to work. They are not appetite suppressants. Contrary to most belief medication does not work by directly suppression your appetite but rather medications work win delaying gastric emptying, which means food would sit longer in your stomach, metabolizing it slower and making you feel full longer. 

  Loosing 50 pounds maybe the answer to why you aren't experiencing more weight loss. We would like to gather more information such as your height and starting weight, to fully evaluate the expectations moving forward. We highly recommend, which we will be happy to collaborate on, to speak to your provider to evaluate your what seems to be either a plateau which is normal in any weight loss journey, or that you may have maximized your weight loss of approximately 15% of body weight from the start.
  
  We have notified your provider about your complaint and would be best to explore the variables that can lead to ineffectiveness. A simple tweak at times could resolve the issue at hand.
  We are happy to provide guidance and support to help you maximize your experience with the medication. Our pharmacists are available to discuss possible solutions with you.
  
  
  Sincerely,

  Hallandale Pharmacy

  Quality and Clinical Team

• Initial Complaint

  Date:01/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  formally express my concerns regarding my recent order with your pharmacy, Order #*******, placed on December 13, 2024, for a 3-month supply of Compounded Tirzepatide through IVIM Health.Upon receiving and using the medication for one month, I have not experienced any weight loss, which is contrary to my expectations based on previous experiences with similar medications. This has raised significant concerns about the efficacy of the product provided by your pharmacy.Additionally, I have come across several reviews from other customers who have reported similar issues after switching to your pharmacy. These consistent reports suggest there may be an underlying issue that warrants investigation.I believe it is crucial for the integrity of your services and the safety of your customers that this matter is thoroughly investigated. I intend to report this issue to the **** Consumer Complaint line to ensure appropriate measures are taken.I would appreciate your prompt attention to this matter and any information you can provide regarding the quality assurance processes in place for compounded medications at your facility.Thank you for addressing this issue

  

  Business Response

  Date: 01/23/2025

  Hello ********, 
  
  Thank you for bringing this matter to our attention. We acknowledge your dissatisfaction with the product's results and have forwarded your complaint to our Quality and Clinical team for review and management. We aim to address your concerns promptly. You can expect a follow-up from our ****************** within 48 hours. If you do not hear from us by then, please feel free to communicate with us at ***************************************************************
  
  Your feedback is valuable to us, and we are dedicated to addressing your concerns promptly.
  
  Customer Service 
  **********************

  Customer Answer

  Date: 01/23/2025

   
  Complaint: 22837446
  
  I am rejecting this response because:
  I have emailed my complaint as well with no response so I am rejecting until I know something. 
  Sincerely,
  
  ******** ********

  

  Business Response

  Date: 01/28/2025

  Dear Veronica ********,
  
  Im reaching out from our Quality and clinical department regarding your complaint.
  We are sorry to hear that you are not receiving the expected results from your medication treatment. We are here to help and support you to help you reach your goals.We have notified your provider about your complaint and would be best to explore the variables that can lead to ineffectiveness. A simple dosing or diet tweak at times could resolve the issue at hand.
  
  We want you to understand that these are Pharmaceutical products which do not have the same clinical effects across all patients. Your metabolic make up, diet, lifestyle, potential medical conditions, are all elements that can affect how medication works. It could be a simple as dosing and administration that resolves the issue.
  See attached quality** documents  ( see attached COA ) that are all within the pharmaceutical accepted ranges (96.1%). Furthermore, our robust quality program is comprised of a team of pharmaceutical experts, Pharmacist, as well as a retired *** manufacturing inspector who serves as our Quality auditor. Lastly, our products are tested against the commercial product as reference standard a testament to our quality standards.
  
  The answer to your lack of response lies in, understanding your treatment path thus far. This includes not limited to: your dosing technique, your injection technique, your dosing protocol, your diet, and if you have any medical conditions. Just to give an example, most patients think side effects are the indication of the medication working. In fact, side effects are just a way of telling the body that the dose may be required to be adjusted, your diet needs to be adjusted, or that you are highly sensitive to the medication. GLP-1 medication such as Tirzepatide actually require the patient to eat in order for it to work. They are not appetite suppressants. Contrary to most belief medication does not work by directly suppression your appetite but rather medications work win delaying gastric emptying, which means food would sit longer in your stomach, metabolizing it slower and making you feel full longer. 
  
  We are happy to provide guidance and support to help you maximize your experience with the medication. Our pharmacists are available to discuss possible solutions with you.
  
  
  Clinical Team

  Hallandale Pharmacy
  
  **Please note that your provider has selected Hallandale Pharmacy due to our rigorous Quality program.

  

  Business Response

  Date: 01/28/2025

  Dear Veronica ********,
  
  Im reaching out from our Quality and clinical department regarding your complaint.
  We are sorry to hear that you are not receiving the expected results from your medication treatment. We are here to help and support you to help you reach your goals.We have notified your provider about your complaint and would be best to explore the variables that can lead to ineffectiveness. A simple dosing or diet tweak at times could resolve the issue at hand.
  
  We want you to understand that these are Pharmaceutical products which do not have the same clinical effects across all patients. Your metabolic make up, diet, lifestyle, potential medical conditions, are all elements that can affect how medication works. It could be a simple as dosing and administration that resolves the issue.
  See attached quality** documents  ( see attached COA ) that are all within the pharmaceutical accepted ranges (96.1%). Furthermore, our robust quality program is comprised of a team of pharmaceutical experts, Pharmacist, as well as a retired *** manufacturing inspector who serves as our Quality auditor. Lastly, our products are tested against the commercial product as reference standard a testament to our quality standards.
  
  The answer to your lack of response lies in, understanding your treatment path thus far. This includes not limited to: your dosing technique, your injection technique, your dosing protocol, your diet, and if you have any medical conditions. Just to give an example, most patients think side effects are the indication of the medication working. In fact, side effects are just a way of telling the body that the dose may be required to be adjusted, your diet needs to be adjusted, or that you are highly sensitive to the medication. GLP-1 medication such as Tirzepatide actually require the patient to eat in order for it to work. They are not appetite suppressants. Contrary to most belief medication does not work by directly suppression your appetite but rather medications work win delaying gastric emptying, which means food would sit longer in your stomach, metabolizing it slower and making you feel full longer. 
  
  We are happy to provide guidance and support to help you maximize your experience with the medication. Our pharmacists are available to discuss possible solutions with you.
  
  
  Clinical Team

  Hallandale Pharmacy
  
  **Please note that your provider has selected Hallandale Pharmacy due to our rigorous Quality program.

  

  Business Response

  Date: 01/28/2025

  Dear Veronica ********,
  
  Im reaching out from our Quality and clinical department regarding your complaint.
  We are sorry to hear that you are not receiving the expected results from your medication treatment. We are here to help and support you to help you reach your goals.We have notified your provider about your complaint and would be best to explore the variables that can lead to ineffectiveness. A simple dosing or diet tweak at times could resolve the issue at hand.
  
  We want you to understand that these are Pharmaceutical products which do not have the same clinical effects across all patients. Your metabolic make up, diet, lifestyle, potential medical conditions, are all elements that can affect how medication works. It could be a simple as dosing and administration that resolves the issue.
  See attached quality** documents  ( see attached COA ) that are all within the pharmaceutical accepted ranges (96.1%). Furthermore, our robust quality program is comprised of a team of pharmaceutical experts, Pharmacist, as well as a retired *** manufacturing inspector who serves as our Quality auditor. Lastly, our products are tested against the commercial product as reference standard a testament to our quality standards.
  
  The answer to your lack of response lies in, understanding your treatment path thus far. This includes not limited to: your dosing technique, your injection technique, your dosing protocol, your diet, and if you have any medical conditions. Just to give an example, most patients think side effects are the indication of the medication working. In fact, side effects are just a way of telling the body that the dose may be required to be adjusted, your diet needs to be adjusted, or that you are highly sensitive to the medication. GLP-1 medication such as Tirzepatide actually require the patient to eat in order for it to work. They are not appetite suppressants. Contrary to most belief medication does not work by directly suppression your appetite but rather medications work win delaying gastric emptying, which means food would sit longer in your stomach, metabolizing it slower and making you feel full longer. 
  
  We are happy to provide guidance and support to help you maximize your experience with the medication. Our pharmacists are available to discuss possible solutions with you.
  
  
  Clinical Team
  Hallandale Pharmacy
  
  **Please note that your provider has selected Hallandale Pharmacy due to our rigorous Quality program.
  Attached Files/Documents
   1105736.pdf

  Customer Answer

  Date: 01/29/2025

   
  Complaint: 22837446
  
  I am rejecting this response because: until refund is received.
  
  Sincerely,
  
  ******** ********

• Initial Complaint

  Date:01/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my trizepatide from an online platform and it was provided by Hallandale Pharmacy i was charged $390.00 for each month and i order for 2 months and both vials were filled with just plain water no medicine in there whatsoever i was ripped off and there was no medicine provided to me i just paid $780.00 just for plain water i need my refund and this company should be re inspected for the products its serving

  

  Business Response

  Date: 01/23/2025

  Hello Pooja, 
  
  Thank you for bringing this matter to our attention. We acknowledge your dissatisfaction with the product's results and have forwarded your complaint to our Quality and Clinical team for review and management. We aim to address your concerns promptly. You can expect a follow-up from our ****************** within 48 hours. If you do not hear from us by then, please feel free to communicate with us at ***************************************************************
  
  Your feedback is valuable to us, and we are dedicated to addressing your concerns promptly.

  Customer Service

  **********************

  Customer Answer

  Date: 01/23/2025

   
  Complaint: 22826321
  
  I am rejecting this response because:its not good enough to replace the ordeals and troubles a person goes through this kind of vicious quality products .
  
  Sincerely,
  
  Pooja Shukla

  

  Business Response

  Date: 01/28/2025

  Dear Pooja Shukla,
  
  
  Im reaching out from our Quality and clinical department regarding your complaint.
  We are sorry to hear that you are not receiving the expected results from your medication treatment. We are here to help and support you to help you reach your goals. We have spoken to your provider and they will be reaching out to you to further help find a solution to your complaint.
  
  We want you to understand that these are Pharmaceutical products and do not have the same clinical effects across all patients. Your metabolic make up, diet, lifestyle, potential medical conditions, or all elements that can affect how medication works. Im sure people can relate to the fact go to the ** to get treated for a cold and many times the doctor has to change the medication. For the reasons mentioned above ,rnot all medication will work the same some required dosing adjustments require lifestyle adjustments, and other might just not work at all for all.
  Our quality documents represents the contrary to your claims (see attached COA's ) the potency of your product is in fact within the pharmaceutical accepted ranges. we test our products against the commercial products as a reference standard which is our testament to quality. Furthermore, we have the most robust quality program with the team of pharmaceutical experts, Pharmacist, microbiologists as well as a retired *** manufacturing inspector who serves as our Quality auditor.
  
  
  The answer to your lack of response lies in, understanding the path thus far for your treatment and not the quality of our product.
  
  
  This includes not limited to: your dosing technique, your injection technique, your dosing protocol, your diet, and if you have any medical conditions. Just to give an example, most patients think side effects are the indication of the medication working. In fact, side effects are just a way of telling the body that the dose may be required to be adjusted, your diet needs to be adjusted, or that you are highly sensitive to the medication. GLP-1 medications such as tirzepatide actually require the patient to eat in order for it to work. They are not appetite suppressant. Contrary to most belief medication does not work by directly suppression your appetite the medications work by delaying gastric emptying, which means food would sit longer in your stomach, metabolizing it slower and making you feel full longer. 
  
  
  We are happy to help you navigate as we with have with other patients who have experience the same. Although the numbers are very small, 99% of our patients respond well. Most time its a simple dosage adjustment.
  
  Again, your provider will be reaching out to you, however we are here to help add additional support assist you.

  Sincerely,

  Clinical Team

  Hallandale Pharmacy

  Customer Answer

  Date: 01/28/2025

   
  Complaint: 22826321
  
  I am rejecting this response because: I am not satisfied with the product and quality of your product.
  
  Sincerely,
  
  Pooja Shukla

• Initial Complaint

  Date:12/16/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had to switch Tirzepatide provider. I received the higher dosage of 10.0 from Hallandale Pharmacy. I feel absolutely nothing. I dont believe they put any medication in the bottle whatsoever. This is a joke. Completely scammed. I will always check which pharmacy this is coming from now on. Hallandale are thieves.

  

  Business Response

  Date: 12/18/2024

  Hello ******, 
  
  Thank you for bringing this matter to our attention. We acknowledge your dissatisfaction with the product's results and have forwarded your complaint to our Quality and Clinical team for review and management. We aim to address your concerns promptly. You can expect a follow-up from our ****************** within 48 hours. If you do not hear from us by then, please feel free to communicate with us at ****************************************************************

  
  Your feedback is valuable to us, and we are dedicated to addressing your concerns promptly.

   

  ****** F
  Hallandale Pharmacy
  Customer Service Team
  

  
  

  Customer Answer

  Date: 12/18/2024

   
  Complaint: 22693409
  
  I am awaiting further response from your team and do not accept or reject at this time because: I have no answers from you at this time. This appears to be proper concern and I am will to have the medication I received, one currently unopened to verify that this is true medication and prescribed correctly. There is zero affect from it whatsoever, and this is a higher dose which should show more affect. I feel sad for those you do not know what the medication is supposed to do, or make you feel. I am waiting to hear from you asap and have also put in a complaint to the provider *********** 
  
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 12/31/2024

  Dear ****** *******,
  
  We appreciate you reaching out to us, and thank you for your patience to respond.
  

  We understand your concerns regarding the effectiveness of our tirzepatide product, and we appreciate the opportunity to address them. We take all concerns seriously and would like to assure you that our product is of the highest quality.
  
  As evidence, we've attached a Certificate of Analysis (CoA) for the specific batch of tirzepatide you received. The *** confirms that our product meets the required standards and specifications. In fact, our testing has shown that our Tirzepatide product is 98.1% comparable to the commercial product.
  
  We'd like to respectfully point out that evaluating the effectiveness of Tirzepatide on a week-by-week basis may not provide an accurate representation of its overall efficacy. This medication is designed to be evaluated after the entire duration of treatment, as results can vary at different periods. Several factors, including individual response and adherence to treatment protocol, can influence the medication's effects. Additionally, it is critical to compare your previous pharmacy providers vials concentration and the amount you were injecting. If you can kindly provide this info as it will be helpful to rule out and dosing discrepancies.
  
  Regarding our quality control measures, Hallandale proudly to operate a state-of-the-art, ****** square-foot facility with a dedicated quality department. Our team consists of over 600 employees, including 35 licensed pharmacists, microbiologists, **** talent, and a retired *** **** inspector who serves as a Quality Auditor for in our Quality department.
  
  We have also been in contact with your healthcare provider, whom informed us that they attempted to assist you but apparently you have declined their offer. We're committed to helping you achieve your weight loss goals and would like to request a review of your treatment protocol to identify any potential issues which we will gladly cooperate with your provider.
  
  It's essential to note that tirzepatide is designed to achieve an average weight loss of 20% of body weight. Expecting to lose more than 20% may be unrealistic. However, our pharmacists are willing to work with you to optimize your treatment plan.
  
  Please don't hesitate to contact us with further questions or concerns. We're here to support you throughout your treatment journey.
  
  Best regards,
  Hallandale Pharmacy Quality Department

  

  Business Response

  Date: 01/02/2025

  Dear ****** *******,
  
  We appreciate you reaching out to us, and thank you for your patience to respond.
  

  We understand your concerns regarding the effectiveness of our tirzepatide product, and we appreciate the opportunity to address them. We take all concerns seriously and would like to assure you that our product is of the highest quality.
  
  As evidence, we've attached a Certificate of Analysis (CoA) for the specific batch of tirzepatide you received. The *** confirms that our product meets the required standards and specifications. In fact, our testing has shown that our Tirzepatide product is 98.1% comparable to the commercial product.
  
  We'd like to respectfully point out that evaluating the effectiveness of Tirzepatide on a week-by-week basis may not provide an accurate representation of its overall efficacy. This medication is designed to be evaluated after the entire duration of treatment, as results can vary at different periods. Several factors, including individual response and adherence to treatment protocol, can influence the medication's effects. Additionally, it is critical to compare your previous pharmacy providers vials concentration and the amount you were injecting. If you can kindly provide this info as it will be helpful to rule out and dosing discrepancies.
  
  Regarding our quality control measures, Hallandale proudly to operate a state-of-the-art, ****** square-foot facility with a dedicated quality department. Our team consists of over 600 employees, including 35 licensed pharmacists, microbiologists, **** talent, and a retired *** **** inspector who serves as a Quality Auditor for in our Quality department.
  
  We have also been in contact with your healthcare provider, whom informed us that they attempted to assist you but apparently you have declined their offer. We're committed to helping you achieve your weight loss goals and would like to request a review of your treatment protocol to identify any potential issues which we will gladly cooperate with your provider.
  
  It's essential to note that tirzepatide is designed to achieve an average weight loss of 20% of body weight. Expecting to lose more than 20% may be unrealistic. However, our pharmacists are willing to work with you to optimize your treatment plan.
  
  Please don't hesitate to contact us with further questions or concerns. We're here to support you throughout your treatment journey.
  
  Best regards,
  Hallandale Pharmacy Quality Department

  

  Business Response

  Date: 01/02/2025

  Hi ****************************** team had sent a response on December 31st. 

  Please check the record logs of communication and let us know if you need any further help.

  Our clinical team is eager to help you find a solution to your complaint.

   

  Hallandale Pharmacy

  Custom Service Team

  Customer Answer

  Date: 01/02/2025

   
  Complaint: 22693409
  
  I am rejecting this response because:

  I was previous taking the same dosage of your medication from another pharmacy and the efficacy changed immediately after receiving your pharmacys compound. I still have a full vial that can be fully tested and a previous pharmacies we can compare it to. I would be happy to provide this to the BBB. 
  I tried to contact the provider that gave me the ** for weeks with zero response. I asked for a charge back from my banking institution and that is the only time they ever returned a call. At that point I had received my money back. 
  

  I do not this it is right for medical institutions and medical providers falsely provide fake medications under the guise that most patients do not know what to expect. I think patients should be warned and notified about your compounds and their efficacy. You should be stripped your you license to provide such products and the providing doctor of his license to prescribe. 
  
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 01/02/2025

  Hi ******,

  We would gladly test both vials, however the issue here is that it has been in your custody and the storage conditions are unknown scientifically to be validated. 

   

  Regardless, please mail us both samples to the address below with a copy of this email. We will send it out for 3rd party testing for an analysis.

   

  Hallandale Pharmacy

  c/o ******************* QA Manager

  *******************

  Ft Lauderdale Fl 33312

   

   

  

  Business Response

  Date: 01/03/2025

  
  

  Hi ******,

  We would gladly test both vials, however the issue here is that it has been in your custody and the storage conditions are unknown scientifically to be validated. 

   

  Regardless, please mail us both samples to the address below with a copy of this email. We will send it out for 3rd party testing for an analysis.

   

  Hallandale Pharmacy

  c/o ******************* QA Manager

  *******************

  Ft Lauderdale Fl 33312

   

  Customer Answer

  Date: 01/03/2025

  If you are saying it is not worth our time to test it that is fine, but there should be somewhere that it is noted that people like myself who is used to a products switched to your product noticed that it did not work at all. I will be happy to ship you and may have someone here test it on my behalf as well. I would love to know if the results match. 

  ** I am asking for the BBB to have a complaint on file, and this pharmacy be noted or rated. I hope for people to see this so they are not harmed financially and medically as I was. 

   

  Thank you. 

  Customer Answer

  Date: 01/03/2025

   
  Complaint: 22693409
  
  

  If you are saying it is not worth our time to test it that is fine, but there should be somewhere that it is noted that people like myself who is used to a products switched to your product noticed that it did not work at all. I will be happy to ship you and may have someone here test it on my behalf as well. I would love to know if the results match. 

  ** I am asking for the BBB to have a complaint on file, and this pharmacy be noted or rated. I hope for people to see this so they are not harmed financially and medically as I was. 

   

  Thank you.
  

  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:12/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/21/24 RX: ****** 7/17/24 RX: ******** LOT: ****** 9/23/24 RX: ******** LOT: ****** I am sending this request to investigate the quality and the performance of this Compound ***********. Initially, my original prescription for ******* was started in March 2024 and I had great success with weight loss. Due to personal reasons my prescription was converted over to the compound *********** back in May 2024. My medication was dispense three separate occasions from Hallandale Pharmacy. I have consistently taking the medication as prescribed for over six months with shedding mediocre weight and no appetite suppressant. This medication did not slow down my gastric emptying time. I reached out to my medical provider and they recommended increasing the dose which garnered zero results. At this point, my faith in the quality of this medication has faltered and the efficacy of the medications from Hallandale Pharmacy lies in question.Based on my research and investigation of this, Pharmacy, this appears to be a very consistent complaint from other customers and consumers of this ********************** product. I have lost confidence in this pharmacy and theyre capabilities of providing safe and effective medication. I would request a thorough investigation for compliance and safety. Im a medical professional and I am married to a license provider so I am very versed and familiar with the products, benefits, and also side effects. I have a vast knowledge of this type of medication. My inquiry has been sent over to my concierge prescriber and I will request that the BBB investigate this company as well. I will be contacting my attorneys to inform me of my legal options and or resolution for this matter

  

  Business Response

  Date: 12/03/2024

  Hello ******,
  
  Thank you for bringing this matter to our attention. We acknowledge your dissatisfaction with the product's results and have forwarded your complaint to our Quality and Clinical team for review and management. We aim to address your concerns promptly. You can expect a follow-up from our ****************** within 48 hours. If you do not hear from us by then, please feel free to communicate with us at ***************************************************************

  
  Your feedback is valuable to us, and we are dedicated to addressing your concerns promptly.

  Thank you, 

  Hallandale Pharmacy
  Customer Service Team
  

  
  

  Customer Answer

  Date: 12/03/2024

  I will like to wait for the 48 hour response from the business. To rectify or resolve I am willing to accept newly manufactured solutions for the past two shipments. I would like a quality control on the past two shipments. I have been getting 2 vials each shipment 

  

  Business Response

  Date: 12/03/2024

  Hi ******,

  Sorry to hear you're not getting the results you expected from your medication. We're here to help! We understand it can be frustrating when treatment doesn't meet expectations.  As a medical professional, you understand the importance of quality and efficacy. We want to assure you that our products meet the highest standards, exceeding the foundational requirements set by ***.  Our dedication to quality and patient care is above standards and would like to share the below gain your confidence and hope to find the clinical reason that medication did not meet your  expectation
  
  We want to assure you that we have a rigorous quality control process in place to ensure that all products are genuine and safe for our patients. Our product is genuine and sourced from reputable *** registered and inspected API manufacturers. Being that you and your spouse are medical professional, we welcome you to a facility tour similar to the one provided to your medical provider and the many that choose Hallandale. Your provider has chosen Hallandale and was able to see first hand what goes on behind the scenes that support the quality of all of our products. 
  
  We have attached is the Certificate of Analysis (COA) of the product you received. to ensure our product quality. As a testament to our commitment to quality ,we test our final product against the commercial product as a reference standard. We were that first pharmacy to set this benchmark providing a potency test that is 1:1 with the commercial product on shortage.

  As a medical professional, we are sure you can understand that there are many variables that can lead to lack of response. We have patients that have lost most of the weight with half the max dose while others ( which are not many) require higher dosing with minimal results. In the same way one antibiotic may work and another not. Other GLp-1's might be a better fit as well such as Tirzepatide.

  To further help, we have reached out to your provider to advise them about your concerns as it's best to rule out all other variables in an attempt to maximize outcomes. Again, GLP-1's are breakthrough and very successful weightless medications, however although studies show significant results, they also show  that it doenst work for 100% of those who are treated with them. We care about your experience and are here to help.

  
  Please let us know how we can support you further and we will make the efforts for you.

  Below are some useful literature that we wanted to share as well.

  
  GLP-1 Patient Guide- Our guide contains helpful information from dosing diagrams to Frequently asked question

  ****************************************************************

  
  Medscape- Why isn't my GLP-1 Working- this is a good medical article regarding patient GLP-1 responses

  
  ***************************************************************************************************************

  We hope this helped. Please reached out to us anytime if you have any questions.

   

  Hallandale Pharmacy

  Clinical Pharmacy Team

  *******************************************************************

  Customer Answer

  Date: 12/04/2024

   
  Complaint: 22629216
  
  I will like to wait for the 48 hour response from the business. To rectify or resolve I am willing to accept newly manufactured solutions for the past two shipments. I would like a quality control on the past two shipments. I have been getting 2 vials each shipment
  
  
  Sincerely,
  
  ****** *****

  Customer Answer

  Date: 12/04/2024

  Im offended that you call into question the idea that I cant comprehend or understand anything about my medication. I have been licensed for over 15 years and Im well-versed in medication. My spouse has been a prescribing physician for more than 25 years. Based on my research and public information, there is evidence as recent as the year 2022 that the owner of this Hallandale  Pharmacy has admitted and has been convicted in court of introducing misbranded medications that were fraudulent and subpar. There have been multiple disciplines to the Pharmacy license and at least 10 different states. Thats just the surface level complaints. I wanted an amicable, resolution other than the standard template thats being disseminated to vulnerable consumers. I have valid reasons to believe or speculate about the quality of your medications.
  I reject your response. I Seek from you a alternative solution other than offending me and my intellect.

  Customer Answer

  Date: 12/04/2024

  Im offended that you call into question the idea that I cant comprehend or understand anything about my medication. I have been licensed for over 15 years and Im well-versed in medication. My spouse has been a prescribing physician for more than 25 years. Based on my research and public information, there is evidence as recent as the year 2022 that the owner of this Hallandale  Pharmacy has admitted and has been convicted in court of introducing misbranded medications that were fraudulent and subpar. There have been multiple disciplines to the Pharmacy license and at least 10 different states. Thats just the surface level complaints. I wanted an amicable, resolution other than the standard template thats being disseminated to vulnerable consumers. I have valid reasons to believe or speculate about the quality of your medications.
  I reject your response. I Seek from you a alternative solution other than offending me and my intellect.

  

  Business Response

  Date: 12/05/2024

  Hi,

  
  We apologize if our previous response came across as insensitive. Our intention was to highlight the scientific aspects of our products and engage in a medical discussion, given your professional background as a practitioner, along with your spouse. Hallandale Pharmacy has a BBB membership, an elective membership to provide patients an additional level of confidence. Although very few file complaints, most don't take the time to send a compliment. Hallandale Pharmacy has an A+ rating with the BBB further supported by our quality standards, a ****** sq ft facility and industry talent committed to quality and the care we have for our patients.
  
  We understand your concerns about the effectiveness of our product, and we appreciate the opportunity to address them. We would be happy share more medical literature from reputable sources like Medscape, which supports the variability in patient response to GLP-1 treatments . As more patients are treated with GLP-1 RA medications, the medical data is growing collecting valuable feedback especially to non responders. We find most patients need a slight adjustment that would turn your situation into praise.
  
  Regarding the quality of our products, we'd like to assure you that our manufacturing process adheres to the highest standards. Our API is sourced from ***-registered facilities, and our products undergo rigorous testing by a third-party, ***-registered analytical lab. The evidence we provided, which you requested, is part of the Quality documents that support the potency of the 2 lot#'s that your product was dispensed from. While we respect your medical expertise, we believe that manufacturing experience is essential to fully understanding our quality control processes. We'd be happy to provide a tour of our state-of-the-art facility and share our comprehensive quality documentation with you. Our facility employs over 600 staff members, including pharmaceutical experts and a retired *** inspector. We're proud of our commitment to quality and would like to discuss our extensive experience with GLP-1 treatments and the positive outcomes we've achieved with thousands of patients.
  
  In fact, we provide medications to thousands of patients treated by your provider, and the complaints are negligable, less than 0.2%. Nevertheless, we understand that our product may not work for everyone. However, we cannot provide refunds for lack of results, as this is a variable aspect of pharmaceuticals. Providing a replacement will not change the quality of the product, as it will be supported by the a Certificate of Analysis (COA) for the respective lot#.
  
  We sense your disappointment, but respectfully ask that we evaluate this clinically before making assumptions to quality. We're committed to collaborating with you and/or your provider to optimize your treatment and identify the underlying reasons for your concerns. 

  We recommend either provide our team some feedback of your treatment path to date or consulting with your provider to discuss your concerns.

   

  We truly want to help you. 

  
  
  Best regards,
  Hallandale Pharmacy

  Clinical Team

  Customer Answer

  Date: 12/05/2024

  As I mentioned earlier in my previous message, I have coordinated and organized my treatment plan with my provider. I didnt immediately jump to any accusations or complaints. I trusted the process and gave it 4 additional months with the prescribed therapy. I followed all increases and adjustments appropriately. I actually had great results with the very first batch of the dispensed medication from May 2024. I never doubted the facilitys safety and/or proficiency to provide a safe product. I saw the luxurious 29 million dollar facility. Its beautiful and I assume the people working there love it.  I personally elected to have my prescription filled here in good faith. Its not that my treatment failed. I had a inquiry and suspicion regarding the quality of my medicine. I comprehend the well curated response to my last message. Well written. Not a novice quality control manager. Expertly written in fact. However, I see multiple complaints in online forums and with the better business bureau. I elected to investigate further and advocate for myself regarding my health. Within the past two years I see a complaint from the ***, multiple state licensing agencies, failure to pay lawsuits from builders, ** *** taxing issues, etc. My integrity should not be in question. I believe in redemption and I walk a path of good faith and truth. I believe that there is a clear path to mediate a resolution. It appears as if there is something that happened with the compounding between July and September 2024. Its only a suspicion that warrants a legit inquiry. Its not about the money. If the medication was reprocessed and refilled with a accompanied quantity control report supporting the *********** dose my mind would be at ease and this situation would be resolved. I would have been a satisfied customer with the safe effective product. You are correct. You have thousands of patients before me and will have thousands after. Im not asking for more than what I paid for. I just wanted a safe, effective product made in a clean facility with proper technique and dispensed  with integrity. 

  Customer Answer

  Date: 12/08/2024

   
  Complaint: 22629216
  
  I am rejecting this response because:
  I am not satisfied with this curated response to my complaint. As a quality control manager the initial response was novice and insulting. You offended me and insulted my integrity. I had very valid reasons to initiate this inquiry into the efficacy of my prescribed medication. In lieu of reaching out for clarity or mediating a amicable resolution you immediately jumped into defense mode. There is public information and knowledge regarding the integrity of this company and quality control issues surrounding its operations and medication production. These are facts backed up and confirmed by the guilty pleas and fines that the prior owner fessed up to before a judge. I submitted lot numbers to assist with the investigation into my medication coming from your facility. I, in good faith, believed that this company could and would provide a safe medication. I believe in redemption and forgiveness. I believe your mission statement and the hippocratic oath of doing no harm. I am not negating that there are thousands of satisfied customers. I never disputed that fact. I myself was a satisfied recipient of your medication. I truly believe that you have failed me therefore, I refuse to accept your embellished response That lacks a resolution.
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:11/01/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up through IVAR and was prescribed *********** on 10-31-24. I received a ***** box on 11-1-24 from Hallandale pharmacy that included syringes and alcohol pads and that was it. I did not receive any *********** in my package. Th packing slip shows alcohol pads, syringes and ***********. *********** was missing and no ice packs included.

  

  Business Response

  Date: 11/04/2024

  Hi ***, 

  Thank you for your inquiry and for giving us the opportunity to assist you. We appreciate your patience and understanding in this matter.

  We want to inform you that we have received the information provided and a replacement order has been successfully submitted and is scheduled to be ready by the end of the day today. The new order number is *********, and it will ship out tomorrow. Once the order is shipped, you will receive a ***** tracking number for your convenience.

  If you have any further questions or need additional assistance, please do not hesitate to reach out to us either here or via email at ************************************

  We are always happy to help.

  Hallandale Pharmacy

  Customer Service Team

  Customer Answer

  Date: 11/04/2024

  Thank you for the very quick response from everyone. I would like to keep this open until I actually receive the replacement of *********** order to make sure I receive it and that it is really ***********. Thank you so much. 

  Customer Answer

  Date: 11/05/2024

   
  Complaint: 22503381
  
  Thank you for the very quick response from everyone. I would like to keep this open until I actually receive the replacement of *********** order to make sure I receive it and that it is really ***********. Thank you so much.
  
  Sincerely,
  
  *** *******

• Initial Complaint

  Date:10/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went through **** for a *********** medication. I was with a different company but decided to switch. IVIM used Hallandale Pharmacy and the *********** looked different from what I received in the past. I only been 1 week off of *********** before starting the medication I received from Hallandale Pharmacy. I noticed within one week my appetite came back from it being previously suppressed and I also started gaining weight. I don't believe I recieved a true form of *********** and I'm highly disappointed. I spent $275 for what feels like a placebo. I was feeling so good about my results when I first started *********** now I feel scammed.

  

  Business Response

  Date: 10/30/2024

  Hello *****, 
  
  Thank you for bringing this matter to our attention. We acknowledge your dissatisfaction with the product's results and have forwarded your complaint to our Quality and Clinical team for review and management. We aim to address your concerns promptly. You can expect a follow-up from our ****************** within 48 hours. If you do not hear from us by then, please feel free to communicate with us here on the BBB platform.
  
  Your feedback is valuable to us, and we are dedicated to addressing your concerns promptly.
  
  Hallandale Pharmacy
  
  Customer Service Team