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Business Profile

Online Retailer

Paw.com LLC

Headquarters

BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Reviews

This profile includes reviews for Paw.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Paw.com LLC has 2 locations, listed below.

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    Customer Review Ratings

    1.38

    Average of 37 Customer Reviews

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    Review Details

    • Camille P

      Date: 12/09/2022

      I’ve been waiting for someone to reach out to me for over a week. I’ve called, left messages, commented on their Facebook posts, and have emailed. I have yet to receive my items after 2+ weeks.

      Paw.com LLC

      Date: 12/12/2022

      Please contact *************************************** for an expedited resolution to your inquiry. 

    • Nancy R.

      Date: 12/09/2022

      I ordered a bundle, blue and black giant orthopedic dog bed and blanket. Paid for it. After several emails blaming delivery I got email saying they were out of the bed pick another. After trying to get help i ordered another bed. I got it today. Its a ugly cheep brown not orthopedic bed and no blanket. Trying and tried to get help from them.

      Paw.com LLC

      Date: 12/12/2022

      Thank you for your recent Paw.com purchase. We are experiencing extremely high order volume at this time, and some items did go out of stock. If you are in any way unhappy with your replacement, please contact us or visit the paw.com for return instructions.

      Thank you for your patience and understanding. 

    • Gregory T

      Date: 11/11/2022

      Ordered a dog bed, because the old one got a hole in it and the stuffing was falling out. Placed order on 10/12/2022. Item has still not arrived and cannot get a response from the company. Meanwhile my dog is sleeping on the floor.

      Paw.com LLC

      Date: 11/14/2022

      Hi ****,


      ********, our **************** Manager, has emailed you. Please let me know if I can be of any further assistance. 


      Thank you,


      *********;

    • Wade L

      Date: 11/06/2022

      RE: Order #******. Items shipped and delivered are not what I ordered. They sent me 2 faux fur orthopedic beds instead of the PupProtector Cool Comfort Waterproof Blankets. I've made dozens of calls but no one ever answers, left voice mails to no reply, emails with no replies, DM's on ******** and Instagram..no replies. All I want is what I paid for and my only recourse I guess is to start a charge back with my credit card company since they will not reply. I see this is the norm per other complaints on BB and Trust.org. What a horrible business practice to have ZERO customer service after the sell. They delete any negative comments on ******* to hide this information.

      Paw.com LLC

      Date: 11/07/2022

      We have identified this as a warehouse issue, please accept our apologies, we'll be reaching out to coordinate getting you the correct items. 

    Paw.com LLC is BBB Accredited.

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