Complaints

This profile includes complaints for ACE Jiffy Lube's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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ACE Jiffy Lube has 49 locations, listed below.

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• 

  ACE Jiffy Lube

  100 West Cypress Creek Rd Suite 900 Fort Lauderdale, FL 33309-1951

• 

  ACE Jiffy Lube

  23133 Sandalfoot Plaza Dr STE 4 Boca Raton, FL 33428-6600

• 

  ACE Jiffy Lube

  23193 Sandalfoot Plaza Dr Boca Raton, FL 33428-6697

• 

  ACE Jiffy Lube

  8329 Pines Blvd Pembroke Pines, FL 33024-6607

• 

  ACE Jiffy Lube

  1203 N State Road 7 Royal Palm Beach, FL 33411-5186

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/18/2022 Jiffy Lube performed an oil change on my vehicle. They incorrectly put in the vehicle conventional motor oil instead of the factory required full synthetic motor oil, which resulted in total mechanical engine failure in June 2022. The action has voided my warranty and left me with the significant cost of replacing the engine. My attorney and myself have gotten no response or action from the company. In addition, the service comments were inaccurate and untrue.

  Business Response

  Date: 04/03/2023

  I have spoken with ****************** two times this morning regarding this complaint. After my first phone call with him this morning, I told him that I needed to due my due diligence before I could try to resolve this issue. This oil change was done on 4/18/2022, almost 1 year ago and  this BBB complaint that I received on Saturday (4/1/2023) was the first time that we are hearing about an issue with this vehicle.

  ****************** stated to me that he is the owner of the vehicle but the customer information on the receipt is different. After reviewing the receipt, I noticed the following comments that were documented: (1) customer chose conventional oil (2) sludge prior to service (3) no oil prior to service.

  Jiffy Lube has a Nationwide Pledge of Satisfaction and it clearly states:

  1. Warranty is in effect for either 90 days or ***** miles from the date/mileage of the original invoice.

  2. The limited service warranty extends only to the owner identified on the original invoice.

  3. You should first return to or contact the Jiffy Lube Service Center that performed the original service on your vehicle as shown on the original Jiffy Lube invoice.

  He told me that this vehicle has been to two different repair shops (dealership) and that the engine has been torn down and/or worked on.

  Although ****************** claims that the comments on the receipt are incorrect, the fact is that the comments are documented on the invoice, we were not notified of any issues within 90 days and the warranty only covers the owner identified on the original invoice.

  This case can be closed.

   

  Customer Answer

  Date: 04/04/2023

   
  Complaint: 19579386
  
  I am rejecting this response because:

  - There are several inaccuracies regarding their statement 

  - We have been trying to get the matter resolved since last year. However, we could not obtain the franchisee contact information via contacting Jiffy Lube corporate and at the store level. I contacted my previous attorney in August 2022 to take responsibility for moving the process forward.

  - I am the registered owner of the vehicle and authorized my fianc, an authorized and insured user of the vehicle, to take the vehicle for an oil change.

  - *********** used the incorrect oil and oil filter for the vehicle which caused the engine to fail. The vehicle's engine has not been "torn down" or disassembled. It has been evaluated by (2) ****** dealerships to diagnose the problem externally.

  - As a customer, my fiance does not have the expertise or knowledge about the oil type or the vehicle to ask for anything different than what was recommended by the professional service technicians at Jiffy Lube and she did not ask to use an alterative oil or oil filter.

  - Jiffy Lube did not follow the manufacturers' guidelines for the required oil for the vehicle.

  - Jiffy Lube did not follow the manufacturers' guidelines for the required oil filter for the vehicle.

  - As a customer we have no control over inaccurate information stated on the invoice, and in good faith would not think to check for inaccuracies.

  I have acquired a new attorney in Palm Beach county, ******* to handle the issue. Since I was provided with the contact information for the franchisee on April 3, 2023, I will forward the information to him to resolve.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 04/05/2023

  ACE Jiffy Lube is standing by our denial due to the reasons listed in prior response.

• Initial Complaint

  Date:02/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 18th I took my **** ***** Camaro to jiffy lube for an oil change. After getting the car back, I noticed a ticking in the sound of the engine. As I drove the car rest of the day I noticed the ticking getting louder and the engine loosing power until, while I was driving home, there was a loud bang and the engine stalled. I had the car towed to mechanic who told me that the oil was overfilled by 2-3 quarts and that the engine was likely toast. I contacted the jiffy lube about the issue and they sent someone to inspect the vehicle while I was working, and they determined that they werent liable and offered only to refund the oil change which was around $90.

  Business Response

  Date: 02/28/2023

  I have tried to contact ******************** on 2/27 and 2/28. The phone just rings with no voicemail.

  I need to speak with him and confirm what store he was at as his address is in ****, ** and we do not have any stores in that part of the country. I need to see if he was actually at one of our stores or if the BBB sent this to me accidentally.

  Please reach out to me at eithe ********************** or ************.

  Thank you,

  ************

• Initial Complaint

  Date:02/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The event occurred April 9, 2022. I went to Jiffy Lube for a routine oil change. They claimed I had an oil leak in my engine and was charged an additional 150$ to fix and was also charged for cabin air filter cleaning and headlight cleaning. In total I was charged $435 for these services. I was not initially satisfied with the service or the price and tried to call that day to resolve the charges but was unsuccessful. I feel harassed and objectified by the employees in the station and felt pressured to buy these services. Since then I have decided to pay the charges but have now realized that I owe over the original amount in interest alone and am not willing to pay that much for unsatisfactory service. I have paid for the services I owe but with interest the total cost is now $1019.44. The sales reps have been unhelpful on the phone and unwilling to resolve any of these charges. The car they fixed has since been declared totaled due to engine issues in June of that same year and it is unclear if anything done by Jiffy Lube accounted for this engine failure or if it should have been addressed when the car was inspected.

  Business Response

  Date: 02/27/2023

  I left a voice message for ****************** on 2/13/2023 at 12:33pm and another one today 2/27/2023 at 9:09am. I need to speak with her in order to get more information regarding this issue. Once she calls me back and helps me with the information that I need, I will gladly try to resolve this issue.

  I can be reached at ********************** or ************.

  Thank you,

  ************

• Initial Complaint

  Date:01/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 17th i took my vehicle to Jiffy Lube for a transmission oil change. After the procedure I drove the car home and parked it. They left a hose disconnected that went to the radiator causing it to leak out fluids and over heat the car and engine. They are not accepting responsibility and are saying that I am responsible for the repairs.

  Business Response

  Date: 01/24/2023

  I have spoken with ******************. I told him that after speaking with him that I would do my due diligence and see what I could do to resolve this issue. Shortly after my phone conversation with him, I received an email from our customer ********************** support team. The email contained a denial letter dated 1/23/2023 and an inspection report submitted on 1/20/2023 by Accurate Mechanical Inspections.

  Accurate Mechanical Inspections states that the transmission service that we performed had nothing to do with the cracked radiator that has caused the engine failure. Accurate states that the radiator failure appeared to be fairly long term.

  As per the *** Market Manager and the Senior Manager for the *************** Market, we are denying this claim.

   

• Initial Complaint

  Date:12/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Dec 26,2022 I took my 2017 Cadillac XT5 to o Jiffylube for an oil change prior to me going their I only needed an oil change , while getting a oil change the mechanic ask me if I wanted other things done I told the tech no I only came for an oil change that was the only message my truck was giving me. I drove home o live at least 1 mile or mile 1/2 away from this place that was my only traveling. The next morning 12/27/22 I crunk *********** fan wouldnt go off under my hood, my check engine light was on my steering assistant reduce light was on, my temperature gauge is no longer working all of these issues that wasnt happening prior to me taking my vehicle to jiffylube. I called and spoke to a manager made him aware of the issues , he told me all of those things had nothing to do with them changing my oil. I told him I had non of these issues going on with my tuck prior to them working on my truck. Id like my truck fixed but not by this company . My truck was a great running truck until I let this company give me an oil change .

  Business Response

  Date: 12/30/2022

  I spoke with ******************** and ************ (Store manager at ****). **** has requested that ******************** bring the vehicle back to the store and he will inspect the car. Typically, an oil change would not set off these sensors. 

• Initial Complaint

  Date:12/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took my car to this location for an oil change on 12/10/22 and paid $119.10. On 12/11/22 as I was pulling into my driveway the car said add engine oil, a loud pop happened and the engine started smoking. The car was towed to ******************** on 12/12/22 for a diagnostic which came back as too little oil was added and it didnt appear to be the right viscosity. I initially contacted the main number for Jiffy Lube on and they stated I would be contacted by someone local. The market manager ******* contacted me and I sent them the diagnosis results. ******* mentioned that he would send out a third party inspector. He also stated that he would review the footage. After reviewing the footage ******* did admit their techs did not put in enough oil (they put in 7 quarts instead of 9.5) because they didn't follow the recommendations for a Z51 model. The diagnosis from ***** reports they need to redo the oil change correctly, replace the coolant surge tank and hood insulator. Tow bill was also $125. I received a call from ***** on 12/16/22 stating that ******* spoke with them and has no intention of sending out an inspector or covering anything. The total repair needed is $928.15 plus cleaning costs for my driveway of $475. Total of

  Business Response

  Date: 12/20/2022

  *************************** (Market Manager) has been in contact with ******************* numerous times since this incident. A 3rd party independent company, Accurate Mechanical was scheduled to the dealership on Friday 12/16 (********************) ***** ************* in ******, ******* to inspect the vehicle as part of the ACE Jiffy Lube process. We are currently waiting on their results and they should be available within the next 24 hours. ************ was fully aware of this inspection as he was on the phone with ******* when he was setting the appointment up. Once the results come back, *************************** will contact ************ with results.

• Initial Complaint

  Date:11/19/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I change my oil at jiffy lube the previous time I was told synthetic oil was used the jiffy lube representative for this oil change told me that the previous time regular oil was used. One of the two lied. And this time I was charged $100 for an oil change. This was only presented to me after I had waited a long time. Requesting a refund for my previous oil change.

  Business Response

  Date: 11/21/2022

  This case can be closed.

  I spoke to **************** and this issue is resolved.

  Thank you.

  Customer Answer

  Date: 11/21/2022

  I am awaiting a gift card as compensation for this issue. This issue will resolve when I have received the card. 
  

  Complaint: 18439234
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 11/23/2022

  I am satisfied with the business response. I have received a gift certificate. Thank you.

• Initial Complaint

  Date:10/06/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been to location on 9 different occasions every time I purchase the same exact groupon by selecting buy again option on this occasion I came I was greeted by one employee who was very ethical I told him to begin with I had a Groupon which your supposed to informed them of prior to services after my vehicle was scanned and second employee by the name of **** approached my driver side and made contact with me by showing me a tablet and said I get full synthetic blend oil and my Groupon states its a synthetic blend I explained I just did a buy again option and I always pay a little extra at completion of service he basically told me he couldnt give me what I paid for because in the past it took something different I explained I can show prof *** done the same thing on 9 separate occasions I wasnt trying to get of paying any additional monies being that I always have an out of pocket expense he went inside of office I can see through the class he was talking to someone on the phone loudly I walked in he was speaking to the manager on the phone which I had previously asked to speak to that wasnt available I spoke to **** franchise owner whom basically told me the previous 9 times a former employee who is longer with the company made an error and was unwilling to ***** what was previously done on 9 different occasions the way I was treated by the employee **** was unprofessional unethical and unexpectable I work for a Fortune 500 company which prides in customer ********************** and even when the customer is wrong there right this company is the poorest level of customer ********************** Ive ever saw and the owner is supposed to lead by example

  Business Response

  Date: 10/11/2022

  I spoke with ************** and resolved this issue to her satisfaction.

  Please close case.

  Thank you.

  Customer Answer

  Date: 10/12/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:09/27/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/11 took my 2021 VW Atlas for a standard oil change. Invoice # ******** Upon leaving started hearing a clanging/rubbing noise coming from underneath car. Returned to location and found that the pan cover had not been screwed in. On 9/25 while driving the same noise returned . Was able to pull in to a gas station where a mechanic looked under the car and told me that now the pan cover was actually cracked!! I called the store and explained what had occurred and they stated so what do you want from us asked yo speak to a manager and was hung up on

  Business Response

  Date: 09/28/2022

  I have spoken with ***************** numerous times today. Our location on ******************************* in ***** will order the new splash pan from VW and will install it for *****************. Either **** (store manager) or myself will call when it arrives.

  Please close case.

  Thank you.

  Customer Answer

  Date: 09/29/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:09/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 25, 2022 I received an oil change from Jiffy Lube #**** and I paid with a credit card *****. On August 9, 2022 I was travelling and my engine seized. I had to have my vehicle towed by City Towing to *********************. Both located in *******. I was charged $224.00 for the towing and $343.00 for the garage bill. The garage told me that the oil plug fell out of my car because Jiffy Lube failed to tighten the plug. ********************* could not guarantee my engine was not damage in the long-term for this negligence on Jiffy Lube's part. I contacted Jiffy Lube and they keep telling me that they are going to reimburse me. They told me to come to Jiffy Lube on 09/19/2022 to sign a release and they would mail me a check in the amount of $567.00. I never received this check. I feel at this point I also want reimbursement for the original bill of the oil change of ***** making the total amount $657.21. Thank you in advance for your assistance in this matter. *************************************

  Business Response

  Date: 09/28/2022

  This case can be closed. I have spoken to ******************************* (********** dad). A check in the amount of $567 was mailed out to ******** on 9/22/2022 but she never received it due to the fact that an apartment number was not included on the address. Our accounting department will process a new check with the correct address and apartment number on Tuesday  (10/4/2022) and I will personally mail the check to *****************

  Thank you,