Business Profile

Lube Services

ACE Jiffy Lube

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for ACE Jiffy Lube's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

66 total complaints in the last 3 years.
27 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/15/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Request for Reimbursement Due to Negligent Service On Friday, August 8, I brought my vehicle in for an oil change. During the service, I was informed that the brake pads were worn and needed to be replaced. I agreed to proceed with replacing all brake pads.However, on Monday, August 11, while driving home on the Florida Turnpike during rush hour, the rear passenger-side tire came loose. The vehicle shook violently, and I had to veer to the side of the road, nearly losing control. Upon further inspection, I discovered that the lug nuts on another tire were also loose. This issue was clearly the result of negligent work during the brake service.I had three passengers in the vehicle at the time. All of us were extremely shaken by the incident, which could have easily led to a serious accident.I appreciate that the shop took responsibility for the damage by covering the repairs to the wheel, tire, and broken lug nuts. However, I am formally requesting a full reimbursement for the brake service, as it directly contributed to this dangerous ************ this time, I am not looking to pursue legal action, as I hope we can resolve this matter amicably. I believe this is a reasonable request given the circumstances and hope you will address it promptly.
Business Response
Date: 08/19/2025
I have spoken with Mr. ****** regarding this BBB complaint. The ACE Market Manager (******* *.) has offered a refund in the amount of $607.67. Mr. ****** has kindly declined this offer and will take this issue up with *******.
Thank you,
**** *.
Business Response
Date: 08/25/2025
This case can now be closed. ******* *. (Market Manager) and Mr. ****** have agreed on a refund of $750.00.
Thank you,
**** *.
Initial Complaint
Date:08/04/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 23, 2025 I took my 2011 **** to Jiffy Lube for a routine oil changed. Which resulted in oil leakage. I got the car towed on July 17, 2025 because car was smoking and oil indicated read, put oil in immediately. I started packing but I was a few minutes from my job After I made it to my job I called a tow truck which towed my car to the mechanic of my preference On July 21, 2025 the mechanic reached out to me and gave me the diagnostic of the problem and the corrective measures and the costs . Which goes as followed. Oil filter housing is damaged. Oil filter is cracked and hoses need to be replaced and a washed down, cracked in something else. I don't remember the name as I'm not mechanical inclined. Cost to repair over a thousand dollars. I had to rent a car from July 18 until my car was repaired. I am not happy to say the least. I reached out to the manager, and the corporate office. I was given a case #********. I was told that the Owner would reach out to me in 72 hours I haven't received a response from owner as of date August 4, 2025.
Business Response
Date: 08/05/2025
This case can be closed. As per **** *. (VP Sales and Training) ACE will be reimbursing Ms. ******* her car rental fees and repairs.
Thank you,
**** N
Customer Answer
Date: 08/17/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *******
Initial Complaint
Date:08/02/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Business Name: Jiffy Lube Location: ***************************************** Date of Incident: 08/01/2025 ?Complaint Type: Problem with a Product or Service Desired Outcome: Refund, Apology, Internal Review of Staff Conduct ?Complaint:I visited Jiffy Lube at the Sunrise on August 1st for an oil change service. As a woman, I felt taken advantage of from the start. I was charged significantly more than expected, with vague or confusing explanations for the services being performed. When I asked for clarification, I was met with dismissive and patronizing responses that made me feel disrespected and intentionally misled.Additionally, the service took far longer than promised, with no updates or communication provided during the wait. The entire experience felt like an abuse of trust and a clear example of gender-based upselling and gaslighting.I have already:Submitted a negative ****** review Completed a customer satisfaction survey with poor ratings Sent a formal email to Jiffy Lube corporate Requested a callback but have yet to receive a meaningful response.This experience has left me feeling frustrated, disrespected, and unfairly charged. I am requesting a formal apology, a full review of the charges and services, and a refund or credit if any part of the service was unnecessary or misrepresented.
Business Response
Date: 08/06/2025
I have called 2x yesterday (8/5/2025) and sent an email today. Once I get a response, I'll try to resolve.
Thank you,
**** *.
Business Response
Date: 08/08/2025
This case can be closed. I spoke with Ms. ******** and we have resolved her concerns.
Thank you,
**** N
Customer Answer
Date: 08/12/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ********
Initial Complaint
Date:07/05/2025
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to jiffy lube on July 1st to get an oil change for my car and they broke my air intake hose for my car my car wouldnt stay on after the incident when I contact jiffy lube manager because they telling me the manager had went on lunch when the manager contacted me back he telling me that he gonna send someone to to my house to see about getting the car back working the person he sent all he did was put tape on my intake hose and my car is still not working properly. I deserve my money back due to damage on my car
Business Response
Date: 07/21/2025
I have sent to following email as the I have called the number listed on this review and have had no luck.
Alayzia,

Good morning. I have tried to call the phone number listed on the BBB review to no avail.
Please call me at your convenience so that I can try and help you resolve the issue that you have.
I look forward to speaking with you.

Thank you,

**** ********
Fleet Sales Manager, ACE Jiffy Lube
********************************************************* Suite ********************** 33309
************
**********************************
******************************

The contents of this email and any attachments are intended for the confidential use of the named recipients only. Unauthorised use may be unlawful. Whilst Atlantic Coast Enterprises tries to ensure that emails are free from viruses/harmful items, you should scan this email (and any attachments) for harmful items including viruses.
Customer Answer
Date: 07/25/2025

Complaint: 23560171

I am rejecting this response because: they are reliable for what happened and I am not finna pay more money out my pocket to fix what they broke

Sincerely,

******* **********
Business Response
Date: 07/28/2025
I spoke with Ms. ********** this morning and she agreed to a $100.00 refund. Payment in process and will be sent out to her on Thursday.
This case can be closed.
Thank you,
**** *.
Customer Answer
Date: 07/28/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* **********
Initial Complaint
Date:07/03/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My dad took his car to Jiffy Lube to get an oil change ($92.34) on 6/3. The check engine light was on and Jiffy Lube then came back and informed my dad of some engine issues and did a fuel system cleaning ($339.70) on 6/3 and to come back for a third service. The third service a 6 cylinder tune up, ignition coil and spark plugs ($911.55) on 6/11. It was supposed to be returned the same day and he was given the run around and it's been over 3 weeks they've had the car. I went to check on the car on 6/22 in person and the car was parked in front of the Jiffy Lube. It was not locked and had parts of the engine inside the car. I was informed by a manager named ****** that they tried to take it to a mechanic next door and they stated they would not touch the car. He also told me that the location had contacted the district manager and he is on vacation. We had not been contacted back and I returned to Jiffy Lube on 6/28. The car was being worked on and we were informed it would be ready by Monday by *****, another manager but that we would have to sign a paper that we would take the car "as is" and I would be called by the district manager. On Monday 6/20, I finally spoke to the district manager ******. He said he would give my dad $2200 for the car based on KBB value. I then asked about all the other charges and he said he would return a portion back from the last service. I informed him about the other services my dad paid for on a car that he has not been able to use and I was looking for a fair resolution. He seemed unaware of the other 2 services and said he would call me back. He has not called me back.The expenses have included $1349 my dad put in to fix the car and paying for ***** and rental cars while it has been in the shop (estimate $100). In addition, my dad paid for car insurance for 6 months from May- Oct (estimate $400). I am looking for an appropriate and fair resolution based on our expenses.
Business Response
Date: 07/08/2025
This case can be closed. Both ****** ****** (Market Manager *****) and myself have spoken with Ms. ********* This issue has been resolved and ACE Jiffy Lube will issue a settlement payment of $3000.00 to Ms. ******** on her father's behalf.
Thank you,
**** *.
Initial Complaint
Date:06/19/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau,Im writing to file a complaint about a frustrating experience with Jiffy Lube on May 27, 2023. Ive been a loyal customer for years, especially through my corporate fleet program, and until now, Ive always had positive experiences with their fast service. However, this visit changed my perception entirely.I took my fleet vehicle in for a routine oil change, and after the service, they pulled my car up with the engine running. I drove off, stopped for gas, and realized my key fob was missing. I thoroughly checked the car, but it was gone.I called the shop immediately, and the manager, *****, said they hadnt found the key fob but would speak with his district manager and cover the cost. A few minutes later, ***** called back and said they wouldnt cover any expenses. He also mentioned the district manager, ****, would be in on May 29, so I could speak with him directly.On May 29, I called to confirm ****** availability before driving 45 minutes to the shop, but I was told he wasnt there, and ***** was off that day. I left three voicemails and never received a *********** make matters worse, the key fob also had my house key and mailbox key attached. I had to pay for a locksmith and replace the mailbox lock, expenses I shouldnt have incurred. After the lost fob, Jiffy Lube completely ghosted me, with no communication or follow-up.This experience has undermined my trust in Jiffy Lube. I am requesting reimbursement for the full cost of replacing and programming the key fob, totaling $327.08 (Arrigo West Palm Beach quoted $217.08 for the fob and $110 for programming, plus taxes, total is $349.97). I expect immediate reimbursement, as this situation was caused by the shops negligence and mishandling.I hope for a prompt and fair resolution. Thank you for your assistance in resolving this issue.Sincerely,****** ******
Business Response
Date: 06/24/2025
This case can be closed. I have had numerous conversations with Mr. ****** and have agreed to refund him for the key fob. Refund is being processed and check will be sent out on Thursday.
**** *.
Customer Answer
Date: 07/07/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ******
Initial Complaint
Date:06/17/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
04/30/2025 I WENT TO JIFFY LUBE BECUSE I SPOKE TO AN EMPLOYEE THERE BY THE NAME OF BERTHO ,APPROXIMATELY TWO WEEKS PRIOR BECAUSE I WENT THERE TO COMPLAIN OF AN OIL LEAKS I HAD AFTER I CHANGED MY OIL IN JIFFY LUBE, HE EXPLAINED TO ME THAT EVERY TIME THE OIL IS CHANGE FROM MY 2014 *** 328I, I ALSO HAVE TO CHANGE THE RUBBER PIECE IN THE BOTTOM OF THE OIL PAN, HE TOLD ME TO PURCHASE IT AND HE WILL REPLACE IT FOR ME. WHEN I GOT THE RUBBER PIECES I TOOK IT TO HIM WHERE HE CHARGED ME FOR A NEW OIL CHANGE WHICH WAS NOT THE AGREEMENT AND ALSO CHARGED ME TO PUT A NEW AIR FILTER WHICH I BROUGHT WITH ME. WHILE ONE OF THE EMPLOYEE WAS CHANGING THE FILTER, THE EMPLOYEE MESSED UP SOME PARTS OF THE CAR, AND DIDN'T TELL ME UNTIL I DROVE AWAY AND THE CAR KEPT STOPING, I DROVE IT BACK AND ONE OF THE *** TOLD ME THAT THE PART THAT GOT MESSED UP WAS GOING TO GET MESSED UP ONE DAY ANYWAY, I TOLD THEM THAT I DID NOT BRING MY CAR LIKE THAT AND I NEED SOMEONE TO HELP ME RESOLVE THE PROBLEM. I WAS TOLD THAT WAS NOTHING THAT COULD BE DONE BECAUSE THE CAR IS AN OLD CAR. I LEFT WITH THE CAR KEEP STOPPING WITH ME AND OTHER VEHICLES BLOWING HORNS BECAUSE OF THE CAR KEEP STOPPING, I COULD OF GOTTEN INTO AN ACCIDENT. I RECEIVED A SURVEY FROM THEM, AFTER I GAVE THEM A BAD REPORT, I RECEIVED A CALL FROM A MANAGER BY THE NAME OF ****** WHO SAID THAT HE WOULD HELP ME, I BROUGHT TO CAR BACK TO JIFFY LUBE TO SEE IF THE MANAGER COULD HELP ME. HE TOLD ME TO COME BACK WHEN HIS MECHANIC WAS THERE TO SEE IF THE CAR CAN BE FIXED THERE AND ALSO HE WOULD HAVE TO ORDER THE PART FROM *** AND THAT WOULD TAKE SOME TIME. HE TOLD ME TO BRING THE CAR ON THE FOLLOWING DAY SO THE MECHANIC COULD LOOK AT IT. THE MECHANIC LOOKED AT IT AND SAID THAT THEY WILL HAVE TO WAIT FOR THE PART, THE MANAGER TOLD ME THAT THEY WILL PUT A TEMPORARY RELIEF UNTIL THE PART COMES, NEXT THING I KNOW THEY TOLD ME THE CAR IS FIXED. I TOOK THE CAR AND STARTED TO DRIVE IT KEPT DOING THE SAME THING
Business Response
Date: 07/02/2025
I have spoken with Mr. ******** and we discussed the issues that he had in length. I told him that I can only go by invoices that are in our system. He claims that we charged him a second time for an oil change and for installing an air filter. On 4/30/2025 we did indeed charge for an oil change and on 5/8/2025 we did a quality check and did not charge him. The invoices that I have dating back to 1/11/2025 have comments regarding the condition of the vehicle prior to service. They include Service Engine Light On, Excessive Valve Cover Leaks, ********** Leaks, Body Damage, Vehicle Running on 2 Cylinders and three OBD codes that were present. Mr. ******** did send me a receipt for work that he had done on his vehicle from an independent repair shop. After reviewing everything and having a discussion with ****** *. (Market Manager / *****), I offered Mr. ******** $275 (half of his $550.00 invoice). Mr. ******** politely declined our offer.
Thank you,
**** *.
Initial Complaint
Date:06/11/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Our truck was taken to Jiffy Lube in *********** on January 25 of 2025 for them to service. They change the oil checked all the fluid levels of everything, including the transfer case and said that they had checked it and it was OK. And then on March 17 of 2025 while going down the road the transfer case blew up and we had the vehicle towed to a mechanic, who said that he could tell the transfer case was empty, but no signs of a leak and could tell by a stripped bolt that Jiffy Lube obviously did not check the fluids when we took it to them in January even though they said that they did and this caused the transfer case to blow up causing $21,000 worth of damage.We spoke with the manager of the Jiffy Lube store, (**** B) on ********, and he said that they were not responsible and that we needed to call the number on the bottom of our receipt. We called Jiffy Lube customer ********************** and they had their regional representative (******* ******) contact us by email. We explained the situation to him, and he responded that they denied the claim and blocked any further emails from us to him. We then sent another email to the customer ********************** at ******************** and they never responded back. We are looking for them to pay for the repair of the truck due to them not checking the fluids, when they said that they had.
Business Response
Date: 06/12/2025
This complain was sent to the wrong Jiffy Lube Franchise. We are Atlantic Coast Enterprises LLC and this is not one of our locations. This complaint is for *************************.
Initial Complaint
Date:04/26/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 12th, 2025, around 2 ******* my car was start shaking and I didn't know what was happening. I saw the panel in front of my car showing that red light showing that the engine light on. The car was shaking so much I thought that I was going to get stuck on the side of the road, and since, I thought that needed an oil change, so I went to Jiffy Lube location #**** on ************** . When I got there, I was told I told the technician that the engine light was on, and he said he would change the oil and run a diagnostic on the car. The technician told me that the oil change could be the reason. He then came back and told me that the diagnostic came back with engine code issues after the oil change, so it has to be something else.After the full diagnostic was complete, they told me the car is having engine issues and it's going to take like a few more hours. I specifically asked if this was causing the shaking on the car and fix the engine light being on and they said yes.IAt almost 8 pm, they told me it was the car was still shaking but not as much as before. So, they will knock off $200 from the invoice because the car is not 100%. I was reluctant to pay but had no choice as they were closing. I was given the keys to my and when I turned the car on the engine light was still on as well as other lights . I had no choice but to drive back home. On the way home the car sputtered an almost turned off twice and the dashboard was blinking. That morning I got he the car towed to a chevy dealer and thats where I was told based on the repair order which I sent to you , that the engine had a catastrophic failure and that Jiffy lube does not have the equipment to fix this breakdowns, and created damaged the engine more beyond repair. I have tried multiple times to contact Jiffy Lube corporation, and the location with nothing but a run around.
Business Response
Date: 05/12/2025
This case can be closed. I just spoke with ****** M (Market Manager / *****) and he told me that he and Ms. ******** have agreed on a $600.00 settlement. ****** is just waiting on a release form to be signed, which he expects it to be done today. Once ****** has signed document, payment will be processed.
Thank you,
**** *.
Initial Complaint
Date:04/12/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau,I am writing to lodge a complaint regarding the service I received at Jiffy Lube located at ************************************* on April 10, 2025.After an oil change, my vehicle failed to start, leaving it stranded. I went back to Jiffy Lube on April 11, 2025, and ran into a nasty, combative mechanic named ****. He refused to provide his last name, the regional manager's contact information, or the names of the individuals who worked on my vehicle. He insisted I pay for the oil change and diagnostic fees.Feeling threatened, I mentioned contacting the police. The manager, Ms. ********* intervened, apologized for ****** behavior, and waived the diagnostic fee. She later waived the oil change fee and suggested I get my car diagnosed elsewhere and return with the findings for further assistance. I have never experienced such poor service. ****** demeanor was extremely rude and insensitive. I arrived with a functioning vehicle and left with a completely undrivable car. They claimed it was my fault due to a pre-existing leak, which I was unaware of. Additionally, I was shocked to learn that the individuals performing oil changes at Jiffy Lube are not certified mechanics.This experience has been profoundly distressing. I request assistance from the Better Business Bureau in resolving this matter and ensuring accountability for the service provided.Thank you for your attention to this issue. I look forward to your prompt response and resolution.Sincerely,******* *******
Business Response
Date: 05/12/2025
I most certainly did respond last week to this complaint...******* *. (Market Manager / Mass) is waiting for an estimate and details from Ms. ******** She originally had the vehicle at a local repair shop and the didn't want to repair the vehicle so she had it sent to a dealership. Once ******* has more information, we can move forward.
Thank you,
**** *.

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