Complaints

This profile includes complaints for ACE Jiffy Lube's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  ACE Jiffy Lube

  100 West Cypress Creek Rd Suite 900 Fort Lauderdale, FL 33309-1951

• 

  ACE Jiffy Lube

  17311 Pines Blvd Pembroke Pines, FL 33029-1508

• 

  ACE Jiffy Lube

  5136 W Atlantic Ave Delray Beach, FL 33484-8131

• 

  ACE Jiffy Lube

  2411 Stirling Rd Fort Lauderdale, FL 33312-6520

• 

  ACE Jiffy Lube

  326 W Indiantown Rd Jupiter, FL 33458-3534

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I asked for the $49.99 oil change. The guy named *** M approached my car and said are you sure you dont want the high mileage signature package for under $100? it states all of the things that are filled, checked, and performed. I opted for that package. My receipt stated things that were done that were in fact not done! Nothing was filled, windows not cleaned, tire pressure not checked or filled. Air filter not checked or changed! This was a scam! All of my fluids are almost empty! My mechanic said I needed a new air filter as it was not performing. I had 2 tires that were extremely low that I had to fill myself! I want a refund for the balance after the oil change! They owe me $41 for not doing anything that the extra charges were applied for

  Business Response

  Date: 03/31/2025

  I spoke with Ms. ******* and have resolved this issue. I will process a refund in the amount of $41.00.

  Thank you,

  **** *.

• Initial Complaint

  Date:03/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my Buick Enclave to the Jiffy Lube in ****** for an oil change one afternoon. The next day, a service notice came onto my dashboard saying service charging system, vehicle may stall. The vehicle did stall. I took it to a car repair shop to get fixed and the repair guy found that the issue was the alternator was broken, and it was damaged by oil. I get the car fixed, and get a receipt for said fix. It cost me $800 for the repair on the alternator, which ceased to work the day after the oil change. I told jiffy lube customer care about my issue. Several days later, I finally got in contact with a franchise manager who I told about my issue and after looking into it, he ultimately said that I will be getting a refund. He sent me a contract between myself and jiffy lube saying for the consideration of $800 will be paid directly to ******* **** for repairs relevant to a 2021 Buick enclave. That was on February 10th that I send the signed release back to them. I have not received payment. The franchisee has since told me that he actually cannot give me the money until I get another receipt, to which I responded, I already signed a release. A contractual agreement. I should not need additional receipts, because I signed a contract with jiffy lube that said $800 WILL be paid to me. I have asked for the matter to be escalated several times. It has been almost two weeks with no response from jiffy lube at this point.

  Business Response

  Date: 03/11/2025

  I have discussed this issue with ******* Martucci  (Market Manager / Mass.). *** has no issue with the refund. The receipt that was given to us was quite generic. ******* asked Ms. **** to get a legitimate invoice that separated parts and labor. I spoke with Ms. **** yesterday and asked the same. Once we get the new invoice, a refund will be issued.

  Thank you,

  **** *.

  Customer Answer

  Date: 03/24/2025

   
  Complaint: 23036396
  
  I am rejecting this response because:

  I have been in communication with ****, and resolution of this issue is still in progress. I have informed **** that I am unable to obtain a receipt that fits what they are asking for, and still believe that it is not necessary, as I have already signed a contract with jiffy lube stating that they will give me $800 for repairs on my car. Last week, I wrote out a detailed account of my experience with jiffy lube since my car damage and sent that to ****. He forwarded that to the ** of the multicare division of Jiffy lube and asked me to let him know if I havent heard from him (**** ****) by Wednesday. As of now (3/24 at 8:55pm), I have not heard from him. 
  
  Sincerely,
  
  ******* ****

  Business Response

  Date: 03/25/2025

  I did indeed speak with Ms. ***** I have escaladed her request to upper management this afternoon and I will reach out to her tomorrow to see if she has been contacted yet.

  Thank you,

  **** N

• Initial Complaint

  Date:02/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car a ****** Sentra's ** wasn't working. I think I went the Jiffy Lube located at ********************************************************************************** either on Wednesday 02/19/2025 to check the issue. Since I was there I requested an oil change and for them to check the car *** They changed the oil and put freon gas for the *** That afternoon the ** worked fine but the next day it went back to not working. On Friday 02/21/2025I went back to request them to address the issue. I was told that to fix the problem they needed to change the radiator and a cooling fan. I also some brake fluid added. But my main issue and concern wasn't solved. They lied to me by telling me a woman who is ignorant about car matters that to resolve the ** I needed to install a new radiator and cooling fan. Needless, to say the ** still didn't work. I went back again on Monday 02/24/2025 and was told that I needed a new water pump and after installing the water pump I was further told that the issue was the ** compressor. AT this point I just had had enough and left. I want compensations for the money and for the emotional stress. Furthermore, my ** is still not working which puts my life and my children's life in danger because here in ***** it rains a lot and it is impossible to drive with your windows open when it is raining. As a result the windshield gets muggy and foggy and it is hard to see plus the rain makes it very dangerous to drive.

  Business Response

  Date: 03/17/2025

  The following is a statement from the store manager at store 873 in ******

  Good evening,
  
  Customer came in for ********************** we did an oil change both Engine Air filters and Cabin. She also said her ** wasn't working well we told her we can do an ** recharge. Service was performed. A few days later she pulled up to the backlot with her car overheating and leaking Coolant. We told her she needed to change the cooling system which had looked like it had been previously worked on, with the Radiator and fan sitting out of place.  We replaced the Radiator, water pump and Cooling Fan. The car no longer leaks and doesn't overheat anymore. Out of good faith we can return the fee of $199.99 for the ** recharge.
  
  Sincerely,
  ***** *****

  Thank you,

  **** *.

• Initial Complaint

  Date:01/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went for a simple oil change.The same day in the night I noticed a leak.I cleaned the driveway with degrasser and checked early the next morning and (see pic attached) the leak is getting worst.I brought the car back this morning and they say theres no leaks The car never leak oil before they did the oil change and you can see the leak is fresh.They also said that "if" theres a leak from the draining bolt seal that is not their responsability???....The leak was not there before they touch the car.I did all my oil change with a mechanic always and never had an issue, but we moved this year so Jiffy lube was the closest ********* I will have to pay to a mechanic to get the car checked.

  Business Response

  Date: 01/10/2025

  This case can be closed. The customer is satisfied with our resolution and will issue a refund of $501.05

  Thank you,

  **** *.

  Customer Answer

  Date: 01/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  
  Sincerely,
  
  ******** ****

• Initial Complaint

  Date:12/16/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We took our truck here and Jiffy Lube put in a smaller filter than it shouldve been, we drive the truck to ***** and the whole way there it was making a whistling sound. We had it checked out by **** in *****. Well the turbo went out due to the filter being sucked in to the turbo. ***** later the truck had to be left in ***** and will be going back to pick it up a month later and now Jiffy Lube will not take responsibility for the damages. Very unacceptable

  Business Response

  Date: 12/17/2024

  After discussing this issue with ****** *., Market Manager in *****, ****** is drafting a letter to Mr. **** with a settlement offer of $5100.00. At no point, did we have an opportunity to have the vehicle inspected before the work was completed.

  Thank you,

  **** *.

  Business Response

  Date: 12/23/2024

  This case can be closed. Mr. **** accepted our offer of $5100.00 to resolve this issue.

  Thank you,

  **** *.

• Initial Complaint

  Date:11/27/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went for a routine oil change and it now says that I need oil I am sick and tired of Juffy Lube robbing their customers and not completing their tasks. They did this same thing to me each time I had service there with my Kia ******* And they also never did a good job for my dad car, sister, and friends everyone never got a good oil change from all Jiffy Lube. They should shut down all Jiffy Lube! They need to investigate the credibility of each managers and mechanics at Jiffy Lube. I dont think the workers at Jiffy Lube have the proper knowledge to work on cars. Please help the working class who work so hard to get poor services from Jiffy Lube a company we cant trust for an oil change.

  Business Response

  Date: 11/27/2024

  I have spoken with Ms. ******** and discussed this issue. She will be going to one of our other locations today and they will inspect her vehicle. If there is an issue from the work that was done on 11/19/2024, we will take care of it. If there is an issue that was not caused by us, we will give her  an estimate and offer to repair it.

  **** *..

  Customer Answer

  Date: 11/27/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:11/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 16 at 8am I took my car in for a complete Tune-Up with no prior issues associated with the my car just a complete tune-up. No engine leaks. No overheating. The service was completed approximately 10:54am, I paid $805 got my receipt and left. On my way to work November 17 I began to smell burning tar smell and my dashboard lit up engine overheating turn car off now. While sitting at the red light my car shuts off completely. From one light to the next light my car goes completely from cold to hot and you can hear the cranking nose coming from the engine. I called Jiffy Lube to tell them what was happening but was told I had to bring the car in and leave it for the mechanic to look at the car first thing in the morning. Fast forward to November 18, I get a call from Jiffy Lube saying my coolant hose has a major leak and it would be $679 to fix it today. I am at a loss for words because I went from having no problems to just a simple tune up to a major leak and my car is not drivable. They say that it is not their problem to fix and if I want it done I have to pay the $679. I called the police and got a police report because they refused fix the car and the manager had my car keys. Once the police arrived they were forced to give me my keys. I am now out of $800 and a car with no resolution.

  Business Response

  Date: 11/22/2024

  Response from store 3755:

  "Vehicle arrived on 11/16/24 requesting tune up on arrival the vehicle did have engine light on prior to service as noted on the receipt with mileage at *****. She drove vehicle and the next day went to 950 for oil top off where they noticed low coolant explained to her, she may have a coolant leak causing it to overheat. Vehicle arrived at our shop was inspected and pressure tested noticed a heater hose inlet has a leak causing the vehicle to lose coolant. Vehicle had ***** when it returned to the store. Customer arrived requesting tune up only 11/16/24."

  Heater hose leak had nothing to do with the tune up.

  **** *.

  Customer Answer

  Date: 11/23/2024

   
  Complaint: 22571087
  
  I am rejecting this response because I had another mechanic look at the car and was specifically told that they broke that hose in the midst of doing the tune up. Again, as I stated I had no problems with my car until Jiffy Lube touched it. I am aware accidents do happen but take some accountability for your actions. There was no indication prior to doing the tune up that hose was leaking. This was a careless job and your actions reflect it. 
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 11/25/2024

  ACE Jiffy Lube is standing by their decision. As stated by store 3755...On 11/16/2024, customer came into store requesting  a tune up. Service was completed and customer left. On 11/17/2024, customer drove to another ACE location for an oil top off and on 11/18/2024 Ms. ****** drove back to original store where tune up was done and they documented that the heater hose inlet was broken. A repair was offered but declined by customer.

  **** *.

  Customer Answer

  Date: 11/25/2024

   
  Complaint: 22571087
  
  I am rejecting this response because I stand by my decision and store #**** is lying. I got service on 11/16/2024 and on 11/17/2024 I called store #**** and I spoke to ****** and he advised me to take my car to the closest Jiffy Lube and to ask the manager to look at the vehicle. The manager at Jiffy Lube located on **************** told me to take my car back to the Jiffy Lube that serviced the car because they took out the inlet and they were responsible. Store #**** is a lie and as I stated it was a lack of service on their part and the mechanic that serviced the car. 
  
  Sincerely,
  
  ****** ******

  Customer Answer

  Date: 11/26/2024

  Jiffy Lube is robbing customers of ************ and I am not satisfied with how the BBB just closed my case with no regards on my end. I am not satisfied and there was no act of good faith. I missed work 3 days on behalf of this company carelessness and selfishness. There was no empathy and no compassion for my concerns. The least the company could have did was offered a discount to resolve my issue. I paid $805 for a service and still had to find someone else to fix an issue that happened under their care which was more money out of my pocket for ***************** Smh!!!!

• Initial Complaint

  Date:11/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing this complaint as a result of my last service at Jiffy lube off ************* in ***************. As you are aware, with the economy everyone is looking to save a couple dollars. Jiffy Lube offers coupons for a basic oil change. Unfortunately, there are untrained young adults who are unfamilar with under the hood. On every occasion when my car is about ready, they are always taking things out of my car such as air filter, and reporting that my battery needs replaced. I had my battery checked as it is under warranty and it was just fine when I went to Advanced Auto Parts. A basic oil change should not give permission for the staff to touch anything under the hood of your car. As a result, I do see they checked my RADIATOR OVERFLOW RESERVOIR. They unclamped it and just attempted to place the hose back together without clamping it back then placed the covering over it. I only drive 6 miles to work on side streets. As a result of the negligence my car over heated causing me to need repairs to my car. I am lucky I immediately noticed my car was overheating and shut it off. This could have caused me to replace an engine. This is not acceptable. An oil change does not require you looking at all this. I am requesting a refund for my car repairs. This is not acceptable and why would you look at so many other things. Are they certified mechanics? In addition, I did not request anything other then an oil change. I am very upset and dissatisfied. This could have caused serious hardship.

  Business Response

  Date: 11/14/2024

  As per ******* *. (Market Manager / Broward):

  After reviewing the cameras,the store did everything correctly.
  
  The customer was escorted to the lounge. The ** pulled the car into the bay, and the *** staged it, meaning he pulled the hood up and removed the engine and cabin air filters. The Upper Tech checked the oil level, removed the cap, and communicated the service. They also tested the battery and checked the level of the coolant through the reservoir.
  
  As part of the signature service oil change, we provide our guests with free inspections and inform them of the report and conditions so they can make an informative decision about extending the life of their vehicle.
  
  The customer stated, I do see they checked my RADIATOR OVERFLOW RESERVOIR. They unclamped it and just attempted to place the hose back together without clamping it back then placed the covering over it.
  
  According to the camera review, that statement is false. The Technician inspected the Coolant reservoir, but at no time during the service did anyone use a tool to remove the radiator hose clamp or the hose from the radiator. You would need a clamp tool to remove a radiator clamp.
  
  Moreover, the service was performed on July 21, 2024. We did not receive any complaint at the time of the incident, during which we would have inspected the customers car and could have easily corrected the issue for her, although we were not liable for it.
  
  Based on the camera review,its clear that the store performed everything associated with the signature service oil changenothing more or less. The store didnt remove the radiator hose clamp and hose from the radiator. Therefore, Jiffy Lube store 1202 is not liable for the customers claim. However, as a goodwill gesture, we would refund her the $20 for the oil change.
  
  Thank you
  *******

  Customer Answer

  Date: 11/16/2024

   
  Complaint: 22507729
  
  I am rejecting this response because: it was noted in their response that they checked the radiator.  They should take responsibility and accountability. They were the only one under the hood.  The clamp was not placed on   You need a tool to get it off. This was done accidentally or intentionally. No one else was under the hood.  For a big corporation what a sad response. I would like to be compensated.  This just did not happen. I always lock my car and no one else was under the hood. Take accountability 
  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 11/18/2024

  As per ******************* Jiffy Lube is denying this claim. At no point was a radiator hose removed from the vehicle. Checking the overflow tank has nothing to do with the radiator hoses.

  **** *.

  Customer Answer

  Date: 11/19/2024

   
  Complaint: 22507729
  
  I am rejecting this response because:hose was unclamped 
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:10/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/30/2024 I went to Jiffy Lube located at **********************************************************************. ***** simply to get an oil change. While I was waiting for the oil change service to be done, I was approached by a technician who told me a list of services that are recommended for my vehicle by the vehicle manufacturer based on the mileage. He claimed that I needed to flush the radiator and my transmission. Based on the services that he insisted was the recommendation by the manufacturer for the longevity of the vehicle I agreed to purchasing the additional services. Two days after getting these services my vehicle suddenly stopped driving, leaving me stuck on the side of the road. I had the vehicle towed back to the same Jiffy Lube, and one of the technicians told me that my transmission is dead. While the technicians were discussing what might be wrong I was provided no remedy not solution. I was told that they would investigate the cause of the failure, but no one has communicated with me in regards to this matter. I've both called and visited the store several times within the span of 30 days without any real answers. I've called the customer support 3 separate times. Each time I've been told that someone would contact me. First it was within 72 hours someone will contact you, then 24 hours, then days later I'm told within ***************************************************************** address to communicate with the franchise owner. They simply keep requesting that individual to contact me. This is a endless circle of simply shielding the owner of not just liability, but also the fair and simple principle of seeking remedy by someone done wrong in commerce, and commercial activities. This practice seems both unethical and definitely not acting in good faith or honor. I need them to pay for another transmission of equal value and to pay for it to be replaced. At this time I also request a rental car to be provided until my vehicle is repaired.

  Business Response

  Date: 10/30/2024

  After speaking with ******* *. (ACE Market Manager, Mass.), he sent me a copy of the denial letter that was being sent out today (10/30/2024)

  Please see attached.

  Thank you,

  **** N

  Customer Answer

  Date: 11/05/2024

  I have attached my receipt for the services I paid for. It clearly says that I purchased the  Signature Service Oil Change on the very first line. You stated that there was no sticker from Jiffy Lube. I think this speaks to the level of incompetence. Simply a pursuit of employees that get money in the form of commissions for their paycheck. I personally believe that they intentionally lied to me about the manufacture required services, leading to my transmission failing when it worked fine. I need you to pay for the repairs resulting from your business. 

  Customer Answer

  Date: 11/07/2024

  I have received the results of the investigation and have stated that I do not agree with the decision. I've emailed the investigator who seems to also be the marketing manager. As I started, he clearly illustrated the incompetence of the employee/employees that serviced my vehicle. As noted in my previous response which I attached a copy of my bill from Jiffy Lube. You claimed that the oil was overdue according to the next oil change sticker being from another location, but in fact they provided the service and failed to put a sticker on. Furthermore I question the following; What is the qualifications does the investigator/marketing manager have with mechanical experience or profession. Also if in fact you've ever found Jiffy Lube to be liable, and why this individual won't clearly answer how do I escalate this matter to a higher authority for redress or remedy. After this happened to me I searched the internet and discovered that I'm not the only person who has been intentionally misled to purchase services that was in fact not recommended by the manufacturer and known to have potential harmful results to a vehicle. Multiple news channels have done undercover investigations and found that this misleading scam is what you do to people for the sake of profit. I will have a sworn affidavit from a Jiffy Lube employee illustrating the catalyst behind this. How they are pressured into pushing services on people or risk loosing their jobs. It's all about the commissions. If you would like, I can add all the relevant links to these investigations I found on *******. I'm very close to going to my local news agencies and request that they help me by covering this story to notify the public at large about this matter. Either way I'm compiling all of the relative paperwork to file a lawsuit against Jiffy Lube. Failing to disclose how to escalate this matter to any higher authority is just the straw that is going to break the camels back. Like I said before I am trying to resolve this matter. You however I don't believe is acting in good faith. I have no doubt that a judge will see the same. 

  Customer Answer

  Date: 11/08/2024

   
  Complaint: 22483758
  
  I am rejecting this response because:
  It does not provide any solution in good faith to make a effort to resolve this issue. I've requested multiple times how can I escalate this matter within their franchise or any such process without any information. I questioned the qualifications of the investigator (which also appears to be the marketing manager). My vehicle had no problems with the transmission prior to them servicing it. I have other responses that have gone unanswered. 
  Sincerely,
  
  ****** *********

  Business Response

  Date: 11/12/2024

  ACE Jiffy Lube is standing by their denial.

  For the record, the Market Manager is NOT the investigator. Our company uses Accurate Mechanical. They are a nationwide mechanical inspection company located in ********

  Thank you,

  **** ********

  Customer Answer

  Date: 11/21/2024

   
  Complaint: 22483758
  
  I am rejecting this response because:
  I asked about the technician who claimed to inspect the vehicle via email, but I never got a response. Regardless who inspected the vehicle, it only displayed that the services I received weren't done properly. I am getting a second opinion by a certified mechanic. I should have the results later today. If no agreement is made with this company I will file suit via small claims court next. 
  Sincerely,
  
  ****** *********

• Initial Complaint

  Date:10/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a voucher on groupon to which was stated i can get a conventional oil change for ***** but when approached by the employee he told me that they could take the voucher and I would pay the difference of ***** for the synthetic blend when my car was finished I looked up the total and he charged me a total of ***** for the oil change instead and told me I just should of bought the voucher at this point I was frustrated at him taking advantage of a reattending customer so not only did I pay for the voucher I paid for the full oil change of the other voucher to. The price he charged was ***** +***** for the voucher. I am appalled that they are allowed to this to hard working citizens and get away with it.

  Business Response

  Date: 10/18/2024

  This case can be closed. Mr. ******* received a $24.99 credit back to his credit card.

  Thank you,

  ****.