Complaints

This profile includes complaints for ACE Jiffy Lube's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

ACE Jiffy Lube has 49 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  ACE Jiffy Lube

  100 West Cypress Creek Rd Suite 900 Fort Lauderdale, FL 33309-1951

• 

  ACE Jiffy Lube

  1620 S Congress Ave Boynton Beach, FL 33426-6544

• 

  ACE Jiffy Lube

  5240 SE Federal Hwy Stuart, FL 34997-6631

• 

  ACE Jiffy Lube

  1799 S University Dr Davie, FL 33324-5840

• 

  ACE Jiffy Lube

  12398 SW 8th St Miami, FL 33184-1510

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 1 at 2:****, I took my dodge challenger to Jiffylube on *********************************************************** (Invoice #: ********) for an oil change and I paid $90.21. On September 30 at 9:51pm, my check engine light came on and then I got a message saying it was low oil pressure then car then started a noise so we stopped at AutoZone since it was late and most shops are closed at that time.I check the car oil and there was nothing in there I had to pay $58.80 to put oil back into the car. The next day we took it to planet dodge where they told us that not only was the oil cap never tightened and there was oil spilled all over the engine but the oil filter wasnt even the right size for the car. Planet dodge is now charging us $318 for those repairs. I want to be reimbursed for the original charge for the oil change, for the total amount of extra oil I had to by and the cost of repairs at Planet Dodge. Total cost of $467.01

  Business Response

  Date: 10/18/2023

  This case can be closed.

  I am waiting to hear back from ******************** to confirm her mailing address. Once I have confirmation, I will process payment to her for $467.01.

  Thank you.

• Initial Complaint

  Date:09/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 4, 2023, I went to Jiffy Lube for a synthetic oil change for my vehicle (2016 ****** Crosstrek). When it was time to pay, the total cost of the synthetic oil change was $121.70. I then applied a coupon for $35.00 off, which brought the total to $87.67 including tax. Initially, I tried to pay with my ******** debit card/Northlane account in the amount of $70.00. Notably, upon swiping this card, I was told by "*****************", the Cashier, that the charge did not go through, and to pay with another method. I then used my Citizens debit card after the ******** debit card payment was allegedly not successful in the full amount of the service, which was $87.67. The payment on the Citizens debit card was successful for $87.67. The receipt also verifies that I paid in full with my Citizens debit account. Shortly thereafter, upon review of my ********/Northlane statement, I learned that the first swipe of the card was indeed successful and I paid a total of $157.67 from both cards for the one synthetic oil change that was $87.67 that I received that day, which is even more than the oil change costs without the coupon. My ********/Northlane card was charged $70 and my ************* was charged $87.67 on August 4, 2023 by Jiffy Lube. As such, I request a refund in the amount of $70.00 forthwith as I was told by the Cashier the ******** card was not charged when it was. Upon learning of the double charge, I contacted Jiffy Lube Customer ********************** on August 20, 2023 by telephone. I have not received a response or refund. I have followed up with them on September 5, September 14, and September 20. They have not contacted me to discuss a resolution or provide a refund.

  Business Response

  Date: 09/29/2023

  Our Store Manager has reached out to ****************** by phone and email. Once she responds and comes back to store, they will issue a cash refund to her as we are unable to credit the YOKAHAMA card because it might be a gift card.

  Please close case.

  Thank you,

  ************

• Initial Complaint

  Date:08/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 6, 2023, I went to Jiffy Lube store #**** in ******* for a routine oil change on my 2020 Blazer. Prior to that trip, my car was in great condition with no issues. Over the weekend, my cars check engine light came on and was no longer driveable and needed towed to a Chevrolet dealership. They found that I needed a new engine due to the oil filter being loose and having no oil in it- as a result of the faulty service provided at this location. Now, the location is claiming no fault of their own and refusing to pay for my engine. I am distraught and feel scammed by this facility.

  Business Response

  Date: 08/04/2023

  I just spoke with **************** and told her that I would follow up with her. ******************, Market Manager for ACE Jiffy Lube is already on this. He has spoken with dealership and is dispatching Accurate Mechanical to dealership to inspect vehicle. **************** is going to call ******* back this afternoon as he left her a voicemail. I will respond back to BBB once we have an Accurate Mechanical report.

  Thank you,

  ************

• Initial Complaint

  Date:06/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 25, 2023, I was driving down ************ about to hop on the highway, and then suddenly, my car steering wheel stopped working properly and I was unable to make turns. I was able to pull into a Wawa parking lot and check under the hood. My initial assessment showcased that my serpentine belt was ripped up, I looked around and saw that there was a Jiffy Lube, close and i immediately went over and spoke to the manager, explained the situation to him, and he expressed to me that this is an issue they are capable of fixing. So I slowly drove the car to their lot so they can triage the damage and give me an estimate on how much it will cost to fix. The mechanic said it would $750 with the replacement belt tensioner and serpentine belt. I agreed and proceeded to wait in the lobby. Two hours goes and the mechanic i have been dealing comes to me and says that the bolt needed to remove the bad tensioner and replace it has broken off in the engine and there is nothing they can do about it. He hands me the bolt with the tensioner and proceeds to walk away, meanwhile I am stuck in an area in *************** with a car that I cannot drive at all because the tensioner is everything that makes the car run. Before even having their mechanic look at the issue I was able to drive it but after them the car is no longer driveable. Im basically stranded with no vehicle and no means of actually getting the car fixed. I feel they broke the bolt in the engine and rather take the time to get it out and fix it they just figure its not their problem and they dont have to deal with it. Meanwhile I have to figure out how can I get to work, pick up my children and run errands. This is a major inconvenience for me and I would love a solution to this ordeal. I made sure to call the police and get a police report on the matter and I had no choice but to leave the car in their parking lot. Im in fear of possibly having the car broken into and deal with a whole other situation.

  Business Response

  Date: 06/27/2023

  After speaking with the Assistant Manager who was on duty Sunday (6/25/2023), he sent me the following email detailing this issue:

  "06/25/2023 customer walks over to the shop from Wawa. The gentleman notified a staff member about him needing help with a belt on his vehicle. The gentleman was informed that we cannot perform a service unless the vehicle is physically at the shop. The man understood and proceeded to drive his car over here from ****. Upon first inspection it was evident that he needed more than just the belt he was asking for. The serpentine belt was completely shredded and had absolutely no tension behind it. The gentleman was quoted for a belt and a tensioner pulley. The repair was agreed to by the customer and an estimate was signed. After disassembling the tensioner pulley,it was found that the bolt that holds the tensioner to the engine was broken off into the engine block. the end of the bolt was barely threaded in. After attempting to go ahead with the repair it was understood that there wasn't anything we could do in terms of this job. The customer was then notified about the issue. The gentleman instructed the mechanic to put everything back and that is what was done. Upon arrival the gentleman expressed that he recently had to change the belt and that he is still having problems. Upon arrival the serpentine belt was pushed on physically to inspect tension, There was none.The bolt had been broken off in the engine prior to the vehicle getting here.After the vehicle was put back together it was pushed out of the shop and parked in a parking spot. once the store was closed the man decided that he wanted to file a police report. I am not sure for what but he did. The officer then came into the shop with the customer to get information. The officer offered to give a case number, that was declined. Once the shop was closed the customer stated that none of this was directed towards the employees and that it was directed towards jiffy lube."  

  Thank you.

  Customer Answer

  Date: 06/27/2023

   
  Complaint: 20235509
  
  I am rejecting this response because: I do not accept their assertion that the bolt was broken prior to me arriving on their lot. I was driving axpromiatexly 4 miles before initially stopping in the plaza where Juffy Lube is located. I wouldnt be able drive for such a long period of time if their assessment is correct, I wouldnt be able to even start my car in the first place when I stopped to triage the situation. I parked first, checked the problem, saw the belt was mangled and assumed it was a belt situation. Walked to Jiffy lube, they told me to drive the car to them, which I was able to do. It was after they started working under the hood, that the problem started. I never came to them about the belt tensioner, I expressed I needed a new serpentine belt, their mechanics said I needed to replace the belt tensioner. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 07/17/2023

  After speaking with the Assistant Manager, he is 100% sure of the diagnosis with ************************** vehicle. Not only did they not change him any diagnostic fees but they also offered recommendations as what to do. We are standing by our decision and are denying any fault for the condition of the vehicle.

  Thank you,

  ************

   

• Initial Complaint

  Date:06/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/03/2022 I went to jiffy lube located at ***************************) and ****** NW for an oil change I signed an estimate for brakes ; tune up ; water reservoir for about $2,900 dollars ! on second thought I decided to have the oil change only because they are not ******** benz I called the credit card to cancel the transaction and they did not do it ( this makes 2 months ) I went back to jiffy lube and up to now they keep in giving me a run around to evade the return of about $ ***** dollars and almost 8 months have elapsed ( I have documentation to prove the validity of my complaint ) Thanks for your time !

  Business Response

  Date: 06/15/2023

  This case can be closed.

  On 2/9/2023 a credit of $2715.84 was issued to the card holder, ***************************. It appears that ***** is the son of ****************************

  Thank you.

• Initial Complaint

  Date:05/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 15, 2023, I took my 2018 ***** accord to the location at 82nd & biscayne blvd for an oil change, tire rotation and transmission fluid replacement. After leaving I noticed issues with accelerating. About 150 miles later (1 day of commuting to work), my car would not go above 5mph and made revving noises. I took it back April 21, **** and they stated that they failed to replace my transmission fluid after it was drained. After replacing, i was refunded for the service. April 22, 2023, I took my car to be inspected at ***** and paid to have my transmission flushed because jiffy lube put the wrong type of fluid in. My car now sounds like its struggling in low gear & sometimes jerks when driving. I was called once and told the issue would be escalated. No one from the company has called back for a solution for the proper inspection or replacement/repair of damages to my transmission. Ive emailed corporate twice and had them escalate since this is an independent location. The most recent interaction was May 11, 2023.

  Business Response

  Date: 06/07/2023

  From ****************, Market Manager (*****)

  Customer came in for and oil change and transmission service, she stated that she was having issues and she took it to the dealer to have the transmission fluid change again. Everything was fine when she left the dealer. Now is she saying that the car still have some problems. ***** the manager called her yesterday and she did not pick up the phone. We are going to tell her that she need to take the car to a certified shop to inspect and then we would go from there.
  
  

• Initial Complaint

  Date:05/06/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went at a Jiffy Lube # **** to get my oil changed and I informed the clerk of my coupon upon arrival. The coupon, which I attached an image. The coupon says the cost of the oil change for Synthetic Blend was supposed to be $*****.Even though they told me they would honor the coupon they didn't. Instead of billing me at that price they billed me at $99.96 and gave me a $25 discount. This is not what the coupon said and when I inquired I was told there were some fees added. This was not disclosed to me at the beginning. I was just told this was the price before tax. I would like to request the corresponding credit. I have attached a copy of the coupon and the receipt. It may sound like a small amount but this was a scam. The coupon says the cost was to be ***** plus tax, and you can see the actual cost is crossed off on the coupon which was to be $89.99. I am asking for Jiffy Lube to credit me the difference. I emailed them but they denied my communication.The invoice number is: ******** date: 3/15/23 I ended up paying $79.51

  Business Response

  Date: 05/09/2023

  I have called and left a message for ********************. I will gladly resolve this issue and process a refund to her as soon as she calls me back with a mailing address,

  Thanks,

  ************

• Initial Complaint

  Date:04/25/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Friday April 21, 2023 was the date of the occurance.Location: Jiffy Lube, at ******** and ********** Ave., ********************.Occurance: Approximately 4:30 pm I drove in to have an oil change on my mint condition **** Focus SE. Approximately 20 minutes later I left after having paid my fee, and my car was sluggish, the red oil light was on and my engine light came on. I had to drive approximately 1 1/2 miles but before I reached my desintation, my car stalled and I had to pull over at ******** and **********.I waited a couple of minutes and managed to start the car and drive the short distance home.Upon which, I opened the hood of the car and an extreme force of head came from the engine. After a short while, I checked the engine oil dip stick and there was no reading. In fact, there was no oil in the crankcase.Since that occurance, I have had the vehicle towed and had two mechanics assess the situation. There is the possibility my engine has to be replaced which I am told will be a significant cost, not to mention inconvenience.The oil change cost me $42.06 but my ultimate cost could be quite significant. Not to mention if I had to drive a longer distance than my short drive, a significant safety concern was very real.I have reached out to both Jiffy Lube (through their website) to explain the situation and I left a message for *************************, the President of Atlantic Coast Enterprises LLP.Tomorrow, I am hoping I don't run into any further serious car issues as I am leaving for a long drive (over ***** miles) home.I believe, the BBB should be aware of business practices of businesses in *******. Hopefully this is a one-of occurance.I look forward to your support in this unfortunate event.Respectfully,*********************

  Business Response

  Date: 04/26/2023

  I spoke with Mr. **** this morning. He told me that he had spoken with *************************** (Assistant MM, WPB). **** told me that we (ACE Jiffy Lube) will be replacing the engine on Mr. ****** vehicle and that he is satisfied with this resolution.

  This case can be closed.

  Thank you.

  Customer Answer

  Date: 05/05/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Thank you BBB for your assistance in this matter.
  
  Sincerely,
  
  ****** Love

  PS:  My expenses incurred (rental car, 2 mechanics time and original Jiffy Lube) are to be mailed to my home address in ******* in the next 2 weeks.

• Initial Complaint

  Date:04/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to get an oil change for my *** 320i on Sunday April 23rd, 2023 at Jiffy Lube ******************************************************* Before I went, I called them and asked if they do oil changes for my car and how much it would cost. The man told me yes and I drove to the shop to have my oil changed. Maybe it is because they thought I was a dumb woman and I knew nothing about cars. The oil was never changed. They did not put any oil in my car yet they charged me. I drove off and my car shows negative -40 which means there is NO OIL. They took ADVANTAGE of me because they thought I would not notice. I ****** and reset my dashboard and it still showed service required. Took my car to another repair ship and they said there is no oil in my car and that it was only drained. I am not sure why they could not tell me that they could not do it or did not have the filter for my car. I wasted my time and my money and there needs to be an investigation done on this location. I am sure that I was not the first woman this was done to. I could have damaged my car thinking that maybe it was the sensor that needed to be reset. I would have had to piad thousansds to fix my car or get a new one because of these people taking stealing from me. I would like a refund or I will see help from the ******* Attorney General.

  Business Response

  Date: 04/28/2023

  Our company takes all complaints very seriously and if these complaints are found to be true, consequences and reprimands take place.

  I personally reviewed this entire service on video today and this is what I witnessed:

  4/23/2023    1:38 pm  vehicle was driven into bay.  1:39 pm  **** was opened.  1:41 pm  work was started under hood.  1:42 pm  tires were checked.  1:44 pm  oil filter was removed.  1:50 pm  washer fluid was added.  1:51 pm  oil filter was replaced.  1:53 pm  funnel was put in car.  2:00 pm  oil was added to vehicle.  2:03 pm  vehicle was started.  2:04 pm  vehicle was shut off and lower bay inspected.  2:10 pm  vehicle was wiped down under hood.  2:16 pm  hood was put down.  2:22 pm  vehicle was driven outside.  2:23 pm  hood and fenders were wiped down and cleaned. Car backed into parking spot.  2:31 pm  customer got into vehicle and drove off the lot.

  This oil change service was completed in a perfect manner. The oil filter was replaced and the oil was added to the vehicle.

  This case can be closed. Video does not lie.

  Thank you.

   

• Initial Complaint

  Date:03/30/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car into the location at **************************************************************. on 3/14/23 to get a simple oil change I was quoted $150 and 20 mins. After *************************************** the oil housing and they are trying to dig it out with all types of different tools. They didn't change my oil instead they caused me to not be able to drive my car out of there and cause $5,200 worth damage. Now my entire oil filter housing needs to be replaced. It has been 16 DAYS since my car was operational. I have a very expensive top of the line warranty, they went and did an inspection and stated that the damage to the car was not just wear and tear that it was caused by the previous mechanic JIFFY LUBE, so they won't be covering the repair. Jiffy Lube did an inspection to which I patiently waited for thinking I was going to have my car fixed or a reasonable resolution, they promised a copy of the report I still have not received it. They gave me the phone number to a repair shop. Bottom line is I DROVE MY CAR IN TO JIFFY LUBE, AFTER THEY WORKED ON IT I HAD TO HAVE IT TOWED OUT. MY WARRANTY IS VOID BECAUSE OF THE DAMAGE THAT JIFFY LUBE CAUSE AND THEY ARE OFFERING NO HELP. #JIFFYLUBEDOESNTCARE. I am a single parent I need this corporation to take responsibility and get my car repaired immediately. *****************************, ******* the manager, **** the manager....

  Business Response

  Date: 04/03/2023

  This case can be closed.

  Although *************************** (Jiffy Lube Market Manager Broward) did his due diligence and hired a 3rd party inspector, he did deny this claim.

  Out of good faith and good customer care, ******* agreed to cover this bill for work being completed at a repair facility other than BMW.

  Thank you,

  ************

  Customer Answer

  Date: 04/04/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They did great here thank you, please close case and remove complaint if possible. 
  
  Sincerely,
  
  *********************