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Business Profile

Incentive Programs

RedeemVacations.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Incentive Programs.

Complaints

Customer Complaints Summary

  • 94 total complaints in the last 3 years.
  • 19 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/01/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was offered a free vacation and was told that I only had to pay the taxes (249 00 dollars ) and I had 18 months to book the vacation. I paid the taxes and booked the vacation a year later and was told i needed to pay 249 dollars for resort fee I again paid that. I have reached for weeks trying to confirm the vacation and have not got a response. I would like a refund.

    Business Response

    Date: 02/17/2024

    Thank you for your valuable feedback. We reached out to you directly to resolve your issue as 100% customer satisfaction is our goal. Please contact us at ****************************************** for further assistance.

    Redeem Vacations

  • Initial Complaint

    Date:01/30/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The week of January 15, **** I was contacted by my clients stating they were unable to get ahold of Redeem Vacations after paying hundreds of dollars to plan a trip using a Redeem Vacations voucher. The resort option they were given was absolutely HORRIBLE, thus my clients requested a different resort. My clients and I have BOTH submitted tickets for a call back to resolve their issue (since there is NO contact number on their website) and have not heard ANYTHING! This company is an absolute SCAM!!! The fact that they take money from clients and us as travel agents just to not respond is beyond unprofessional and also reflects a negative light on my business. If a client is simply wanting to change their resort, why is no one calling back to assist us? I may now lose clients due to this lack of communication from Redeem Vacations since they've been scammed out of their money. Redeem Vacations needs to refund my clients IMMEDIATELY or contact us to assist with their upgrade.

    Business Response

    Date: 01/31/2024

    Thank you for your valuable feedback. We reached out to you directly to resolve your issue as 100% customer satisfaction is our goal. Please contact us at ****************************************** for further assistance.

    Redeem Vacations

  • Initial Complaint

    Date:01/29/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Activated my vacation but no rooms available for next 18 months to book it. tried to change it they want me to go to ****** or *********! scam!! I want all my money back or my vacation to ********* **

    Business Response

    Date: 01/31/2024

    Thank you for your valuable feedback. We reached out to you directly to resolve your issue as 100% customer satisfaction is our goal. Please contact us at ****************************************** for further assistance.

    Redeem Vacations

     

    Customer Answer

    Date: 02/01/2024

     
    Complaint: 21213764

    I am rejecting this response because:

    The problem is not resolved and they do not have any hotels available anywhere this is such a big scam!!!



    Sincerely,

    *************************

    Customer Answer

    Date: 02/02/2024

    They have no rooms available anywhere its a scam you pay the money and they have no rooms available in ******* or ********* except for a flee bag ****** hotel that is discusting.  This is a scam

    Business Response

    Date: 02/08/2024

    Thank you for your valuable feedback. We reached out to you directly to resolve your issue as 100% customer satisfaction is our goal. Please contact us at ****************************************** for further assistance.

    Redeem Vacations

    Customer Answer

    Date: 02/09/2024

    They don't respond they don't pick up the phone and they have not refunded money due back to me.  They are a scam!  they don't want to help or assist.  No room available at all.  Full refund of money paid for this.  They don't care and have hundreds of complaints online.  This conmpany needs to be stopped doing business.
    Complaint: 21213764

    I am rejecting this response because:

    Sincerely,

    *************************

    Business Response

    Date: 12/02/2024

    The customers rebuttal and refund details have been attached, Mr. ******* did a chargeback to get the remainder of his funds and was entitled due to the lack of communication from our management team, however moving forward we are under new management and will be handling things in a more efficient manner.  Thank you

    ***** ******

    Customer Answer

    Date: 12/12/2024

     
    Complaint: 21213764

    I am rejecting this response because: no i have not received all my money back and the company needs to provide a vacation promissed.

    Sincerely,

    ***** *******

    Business Response

    Date: 12/18/2024

    Hello,

     

    Please forward other activation for other charges that were made, these are the only charges that have been pulled up by the customers name.

     

    Thank you,

    Customer Answer

    Date: 12/19/2024

     
    Complaint: 21213764

    I am rejecting this response because:

    They dont ever have any dates open and I also want my vacation promissed.



    Sincerely,

    ***** *******

  • Initial Complaint

    Date:01/24/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a "complimentary" vacation through Redeem Vacations but, of course, had to pay a fee to activate the vacation. I paid the fee for two separate vouchers to ********* and *********. When i tried to book a vacation to *********, there was not one date available for the entire year. I tried to do the same thing in *********. I have emailed Redeem Vacations about this and have not received any response. I just noticed today that both of my vacations now say EXPIRED. Total scam!!!

    Business Response

    Date: 02/01/2024

    Thank you for your valuable feedback. We reached out to you directly to resolve your issue as 100% customer satisfaction is our goal. Please contact us at ****************************************** for further assistance.

    Redeem Vacations

    Customer Answer

    Date: 02/03/2024

     
    Complaint: 21194175

    I am rejecting this response because:

    My phone is on 24/7 so no attempt to reach me has been made. I will forward an email to their support department but I believe this is another tactic to avoid providing services. Every report to the BBB has this response which means they have not been able to get ahold of anyone. 

    Sincerely,

    *************************

    Business Response

    Date: 02/25/2024


    Thank you for your valuable feedback. We reached out to you directly to resolve your issue as 100% customer satisfaction is our goal. Please contact us at ****************************************** for further assistance.

    Redeem Vacations

    Customer Answer

    Date: 02/26/2024

     
    Complaint: 21194175

    I am rejecting this response. I have received multiple emails and texts asking for my contact information and I have replied to all of these with my contact information, including my direct phone number, but they never call or respond. A few days later I receive another request for my contact information. I believe these requests are sent automatically hoping people will just give up. I'm more frustrated and upset with this company than before and am confident this is a scam.

    Sincerely,

    *************************

  • Initial Complaint

    Date:12/19/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    12/12/23 my husband and I spoke with *************************** about the vacation we "won". We had already shared with her that we were wanting planning a family vacation to *** summer of ****. So winning this trip would be a great asset to that trip. We were told we could use it for our family of 4, use it in the summer, and would have a choice of hotel but we had to pay the taxes first, before we could confirm. Those plans. We asked to speak to the person over the arraignment of that trip, but due to the timer ticking down we needed to submit first. After paying, we were able to see there are zero days available summer of **** or **** and the only few available dates that are available only have 1 option of a hotel and it is in Washington Heights, which is not a place I would allow my children to stay. I have requested a refund in 2 separate emails to redeem vacation and a message ******* about a refund. I have received no response from redeem vacation. ******* said she would be happy to book our summer vacation but has no control over the free vacation that we "won" from her.

    Business Response

    Date: 01/03/2024

    Thank you for your valuable feedback. We reached out to you directly to resolve your issue as 100% customer satisfaction is our goal. Please contact us at ****************************************** for further assistance.

    Redeem Vacations

    Customer Answer

    Date: 01/10/2024

     
    Complaint: 21028956

    I am rejecting this response because: I did receive a message that you called, but have returned that call on 1/5, & 1/9 left messages and have not received a return call. 

    Sincerely,

    *******************

    Customer Answer

    Date: 01/10/2024

    #******

    Total cost $194.40

    total refund requested.

    Customer Answer

    Date: 01/21/2024

    A full refund has been received.  Please remove my complaint.  

  • Initial Complaint

    Date:12/18/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When I signed up with Redeem Vacations I was promised an option of four different five-star hotels. As I'm trying to book my trip, the 5-star hotels that were promised when I signed up are not showing as options. The hotels that were promised when I signed up were *********** ************** Bay at *******, *********** **** Real at Dreams, *********** ************ at Hilton, Las Residencias At ************. The only options that show up now are 3-star hotels, which I did not sign up for. I have tried to reach out to Redeem Vacations four different times and they have never gotten back to me. I feel like I'm being scammed and I would like a refund. I have photos of what was promised but the files are too big to attach.

    Business Response

    Date: 01/03/2024

    Thank you for your valuable feedback. We reached out to you directly to resolve your issue as 100% customer satisfaction is our goal. Please contact us at ****************************************** for further assistance.

    Redeem Vacations

  • Initial Complaint

    Date:12/16/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is very decietful by claiming "no blackout dates" but I can't redeem a vacation for 6 months? After promising me a refund they refused to give me one because I posted a negative review on trust pilot and told me only would credit me if I removed the review. Isn't that illegal?

    Business Response

    Date: 01/02/2024

    Thank you for your valuable feedback.  We reached out to you directly to resolve your issue as 100% customer satisfaction is our goal. Please contact us at ****************************************** for further assistance.

    Redeem Vacations

  • Initial Complaint

    Date:11/24/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I would like to get refund due to xtreme family circumstances not be able to process. I am in financial hardship.

    Business Response

    Date: 11/25/2023

    Thank you for your valuable feedback.  We reached out to you directly to resolve your issue as 100% customer satisfaction is our goal. Please contact us at ****************************************** for further assistance.

    Redeem Vacations

     

    Customer Answer

    Date: 12/18/2023

    They did refund to me very good customer service

  • Initial Complaint

    Date:11/17/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have received a free vacation to ***. All I had to pay were *********** which was $194.40 in October 30th. I reached out regarding a refund because Im starting a new position at my ******* have required training that CANT be missed so Im not able to make it on the dates of the reservation. I reached out one time via chat & was representative stated a refund can be possible , just had to explain the reasoning why . I reached out again and they informed me Im not able to change my dates on my reservation or theyre not giving refunds which is unacceptable & unaccommodating because things happen in peoples personal lives & refunds should be granted! Very unprofessional ************* seems like such a scam.

    Business Response

    Date: 11/22/2023

    Thank you for your valuable feedback.  We reached out to you directly to resolve your issue as 100% customer satisfaction is our goal. Please contact us at ****************************************** for further assistance.

    Redeem Vacations

  • Initial Complaint

    Date:11/14/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    WORST TRAVEL COMPANY EVER! After paying hundreds of dollars and being told there are "no blackout dates (besides major holidays)" when I went to book my vacation ALL of winter is not available, who wants to travel to ****** in the summer! No number to call to speak to a representitive.

    Business Response

    Date: 12/20/2023

    Thank you for your valuable feedback.  We reached out to you directly to resolve your issue as 100% customer satisfaction is our goal. Please contact us at ****************************************** for further assistance.

    Redeem Vacations

     

    Customer Answer

    Date: 12/29/2023

    My complaint is for ******************, not the company that redeems the tours.  Thanks

    ********************************************

RedeemVacations.com is NOT a BBB Accredited Business.

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