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Business Profile

Incentive Programs

RedeemVacations.com

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 92 total complaints in the last 3 years.
  • 20 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/03/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is very inconsistent, unorganized and, unprofessional. I paid approximately $163 on November 10, 2022 for my Mexico trip in April 2023. I was informed that my trip was booked, and there would be no additional fees to pay. That was my welcome call. Shortly after, I kept getting calls that my resort fee was not paid. I told multiple individuals that my resort fees were paid, and I completed my welcome call. The calls continued, then my trip was cancelled. I spoke to a customer service representative named ******, a manager named *****************************, and others who I did not get a chance to document their names. I told these individuals my circumstance multiple times, informed them that the times they were calling me did not fit well with my schedule because I cant have my phone at work, and sent my invoice receipt. They disregarded all of those things on multiple occasions. I had been told my trip was cancelled despite paying my resort fee during my welcome call that they deem a requirement to get a trip confirmation. I spoke to ***************************** on January 31, 2023 and she informed me that I had a booking with a different hotel. I find this convenient when I was told for two months by multiple people I did not have a reservation and my dates were unavailable due to their mess up. She stated she would contact me back the same day, and it has been 3 days with no response and now the phones are conveniently disconnected. I already purchased my flight and had multiple friends book at the same hotel. This has become a headache. They should be shut down for false advertisement and stealing money! Of note, Ive called *****************-304-2100, ************, and ************ today, and 3 of the 4 appear to be disconnected and the other number repeats the same message for you to leave them a message, but they never respond.

    Business Response

    Date: 02/08/2023

    Thank you for your valuable feedback. We reached out to you directly to resolve your issue as 100% customer satisfaction is our goal. Please contact us at ****************************************** so we can further assist you.

    Redeem Vacations Management

  • Initial Complaint

    Date:01/31/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They were advertising for houses. After you see the houses the house they give you the paperwork for three night accommodations. After you register you have to pay ***** dollars. Then you you have to book your stay with them and then you take your vacation. They are misrepresenting and they are not giving the costumer anything in return for it. There is no way to contact this business. I tried to contact the business and the website is malicious. I would like to file a compliant so other people are aware.

    Business Response

    Date: 02/01/2023

    Thank you for your valuable feedback. We reached out to you directly to resolve your issue as 100% customer satisfaction is our goal. Please contact us at ****************************************** so we can further assist you.

    Redeem Vacations Management

  • Initial Complaint

    Date:01/30/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    10/14/2021 Unable to access calendar or hotels to book the hotel i just kept getting the run around

    Business Response

    Date: 02/01/2023

    Thank you for your valuable feedback. We reached out to you directly to resolve your issue as 100% customer satisfaction is our goal. Please contact us at ****************************************** so we can further assist you.

    Redeem Vacations Management

  • Initial Complaint

    Date:01/05/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    PLEASE DON'T WASTE YOUR TIME AND MONEY IT IS A SCAM!!!! Just as the folks stated below it is all true. I paid $168.92 to activate my voucher and I paid that. I was told that would be all I had to pay. Once I selected the resort I was told I had to pay $39.95 for the days I want to reserve. So in my mind, I'm like what the heck is going on with another fee????. I then called and asked about that I spoke with " ****" the so-called Supervisor. He then tells me that once I pay the $39.95 per night fee, I have to pay $95 per person per night fee all-inclusive???? I never requested anything all-inclusive and was forced to pay all these **** fees. I work for a Law Firm so it would be in their best interest to refund my $168.92 before I take serious legal action. I give them 0 stars then don't deserve ANY!!!! They are a bunch of SCAMMERS but what goes around comes around.

    Business Response

    Date: 01/06/2023

    Dear Customer,

    We are reaching out to you regarding the negative review you have written. We're sorry to hear about the negative experience you've had with us. We'd like to make things right and would love to call you personally to discuss our amazing offers and resolve this issue. Please let us know your availability for a quick call. Thank you and we look forward to hearing from you.

    Sincerely,
    Redeem Vacations Management

  • Initial Complaint

    Date:01/03/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a vacation to **********, ** with a credit card. I had 18 months to travel. During that time, there was nothing available. I even had customer service to assist in accommodations. Prior to the end date, I requested a refund-May 2022. the end of the contract was Sept 2022. After speaking with several customer service agents and fast forward 7 months later, I was awarded the refund (supposedly). I requested a paper check as I explained that the credit card used may no longer be valid or in use. Redeem Vacations stated they would send me a paper check if there was an issue refunding back to the card used. I had to call numerous times to find out where the refund went. They never answered the question but advised that I reach out to my bank. I called frequently until they sent me an email stating the refund was processed but again could not give me specifics. I continued to call back and continued to receive refund status'. With each email, I was advised it could take **** business days to reach my account. At this time, still no confirmation on the credit card used or the last 4 digits for confirmation. This process has taken well over 7 months to resolve and still isn't as I have yet to receive refund of $99.75.

    Business Response

    Date: 01/03/2023

    Dear Customer,

    We sincerely apologize for the delay. We're already looking into this and we will contact you directly to provide more information regarding your request.

    Sincerely,

    Redeem Vacations

    Customer Answer

    Date: 01/12/2023

     
    Complaint: 18676077

    I am rejecting this response because: I notified them prior to issuing the refund that the card used is no longer valid and I would not receive it. It was a gift card and once the balance was cleared, the card was disposed. This was explained at the beginning of the refund request. I asked for another method of refund. Clearly, it was not intended to be received. 

    Sincerely,

    ***************************

  • Initial Complaint

    Date:12/28/2022

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Won a vacation through bodegabob sweepstakes. They sent me a voucher for a free hotel stay through redeem vacations, just pay the taxes, and listed the hotel as the one you would be able to stay with all sorts of amenities. Low and behold after you pay taxes that hotel is not available, and offer other "free" hotels that are not even comparable. If you want a better hotel you have to pay more. Both bodegabob and redeem vacations are a complete scam do not use and try to get your money back asap.

    Business Response

    Date: 12/29/2022

    Thank you for your valuable feedback. We reached out to you directly to resolve your issue as 100% customer satisfaction is our goal. Please contact us at ****************************************** so we can further assist you.

    Redeem Management Team

    Customer Answer

    Date: 12/29/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********. I have tried to contact redeemvacations already through their website with no response and also put my phone number. I will try again to send you a direct message to the email you have listed. Hopefully you respond.

    Sincerely,

    *******************

  • Initial Complaint

    Date:11/29/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was provided a "free" hotel accommodation from this company through a business course I took. When I attempted to book a hotel, I was told I needed to pay a reservation fee upfront of over $200. Then, I later received a call from the hotel informing me that the reservation fee had not been paid and I had to pay $162.50. The hotel explained that Redeem vacations charges a fee for their service, and that Redeem misleads people with their fee by saying it is a resort fee, and that the hotel has had many problems with customers upset because, like myself, they were told that they already paid the resort fee to Redeem. This company misleads by saying that the vacation is free with the course costs ($1,500) and then making people pay two resort fees.

    Business Response

    Date: 12/16/2022

    Thank you for raising your concern. We would like to reach out to you directly to resolve your issue as 100% customer satisfaction is our goal. Please contact us at ****************************************** so we can further assist you.

    Redeem Management Team

    Customer Answer

    Date: 12/21/2022

     
    Complaint: 18477122

    I am rejecting this response because: the company has my email and can contact me, but they have not done so. 

    Sincerely,

    *******************************

    Business Response

    Date: 01/03/2024

    Thank you for raising your concern. We would like to reach out to you directly to resolve your issue as 100% customer satisfaction is our goal. Please contact us at ****************************************** so we can further assist you.

    Redeem Management Team

     


  • Initial Complaint

    Date:11/27/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I should have checked the BBB first. I activated a "vacation" and was advised I had 18 months to use it. Thankfully, I knew what dates within the 18 months I needed (Three different trips to Barcelona over the coarse of the 18 months) - the city has little to no available hotel availability which now impacts the 18 month travel ability for this vacation within Barcelona. I reached out and was told "it's dependent on the hotels" IS THERE ONLY ONE HOTEL IN BARCELONA?! This is a terrible company and do not recommend others use this - they hook you with a great offer but when the to book, you have to appease their calendar - even if I had to upcharge to accommodate some different dates to fit any of the options for these trips, I would be fine with that but to be blocked out completely from May 7, 2023 through **** is ridiculous. STAY FAR AWAY.

    Business Response

    Date: 12/01/2022

    Thank you for your valuable feedback.  We reached out to you directly to resolve your issue as 100% customer satisfaction is our goal. Please contact us at ****************************************** so we can further assist you.

    Redeem Vacations Management Team

    Customer Answer

    Date: 12/01/2022

     
    Complaint: 18468708

    I am rejecting this response because: Ive already received a response from your agent regarding the black out dates and this doesnt resolve the issue. Id rather received a refund a forgo this vacation & voucher 

    Sincerely,

    ***************************

    Business Response

    Date: 12/21/2022

    Thank you for your valuable feedback. We reached out to you directly to resolve your issue as 100% customer satisfaction is our goal. Please contact us at ****************************************** so we can further assist you.

    Redeem Management Team

RedeemVacations.com is NOT a BBB Accredited Business.

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