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Business Profile

Golf Lessons

Performance Golf

Important information

  • Customer Complaint:

    Performance Golf invites consumers with complaints to contact their customer service department directly at (800) 523-5760 or [email protected]. Please understand that you may file a complaint with BBB now, even if you have not contacted the business directly about the matter in question, or at any time in the process of working with the business. 

     

Complaints

Customer Complaints Summary

  • 689 total complaints in the last 3 years.
  • 180 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/21/2025

    Type:Customer Service Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased golf clubs and then weeks later I was charged $29 which I never agreed to. I inquired and that was reversed but then a couple of weeks later I was charged $299 with no explanation. I called and emailed several times and have not received a response. I just wanted to buy the clubs and nothing more which was explained but now I have this random $299 charge that I want reversed and taken off any further charges.

    Business Response

    Date: 01/23/2025

    To whom it may concern,

    I hope your day is going smoothly.

    This is in response to the complaint filed by **** ****** regarding the charges on his account.

    According to our records, **** purchased our SF1 Driver product, which includes a 14-day trial for ************* After the trial, a $29/month billing begins, as outlined in our Terms of Service.

    Moreover, our records show that **** spoke with one of our phone sales representatives and agreed to sign up for a free trial of Champions Pass which then bills $299 after the trial period.

    We have taken the necessary steps to cancel the ************ and Champions Pass, ensuring that no future charges will be incurred. In line with this, we have processed a refund for the relevant charges.

    I trust this resolution brings about an amicable conclusion to the matter.

    Thank you.

    Customer Answer

    Date: 01/23/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** ******
  • Initial Complaint

    Date:01/20/2025

    Type:Service or Repair Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Dec 2nd, 2024 I ordered a set of on-line training videos for $50.17 from Performance Golf. On Dec 16th, 2024 I found an unauthorized charge of $30.96 on my credit card. I immediately contacted the business to find out what this charge was, only to be told that it was for more training videos. I made it quite clear to the representative, Prince, that I did not want any further products from them and to refund my money. I received an email notifying me that the new charge had been cancelled and refunded. On Jan 18th, 2025 I discovered another unauthorized charge from Performance golf in the amount of $425.93 on my credit card. This charge was posted on Jan 15th, 2025. Again I immediately called and spoke to the **** Prince. He told me it was for some other membership. I told him, in no uncertain terms, that I did not authorize this charge, nor did I have any intentions of purchasing anything else from them. I told him I wanted a full and immediate refund. After some discussion he said he would put in a request for a refund and that he was going to pass my complaint on to someone else who would be calling me. That person has yet to contact me, nor have I received any notification via email or phone indicating that this has been done. To date I have called them 3 times and left 3 messages about this issue. No one has returned my calls or emailed me. I simply want my money back for a product I did not order!

    Business Response

    Date: 01/21/2025

    To whom it may concern,

    I hope your day is going smoothly.

    This is in response to the complaint filed by **** ***** regarding the charges on her account.

    According to our records, **** purchased our Simple Strike Sequence training program, which includes a 14-day trial for ************* After the trial, a $29/month plus tax billing begins, as outlined in our Terms of Service.

    Moreover, our records show that **** spoke with one of our phone sales representatives and agreed to sign up for a free trial of Champions Pass which then bills $399 plus tax after the trial period.

    We have taken the necessary steps to cancel the ************ and Champions Pass, ensuring that no future charges will be incurred. In line with this, we have processed a refund for the relevant charges.

    I trust this resolution brings about an amicable conclusion to the matter.

    Thank you.

    Customer Answer

    Date: 01/31/2025

    I appreciate the assistance from BBB. I want to clarify that upon my initial purchase from Performance Golf, I never agreed to the additional training aids that I was charged for. After speaking to their *** about the first new charge and explained that I had no interest in any further purchases the *** offered an additional training aid at no cost to me. I told him I wasn't interested, but he made it sound like it was their way of making amends for the first unauthorized charge. I was never told that it would cost me an additional $400+ dollars if I didn't cancel by a certain date. I did receive a refund for both additional charges, but only after speaking to the same *** again and making it as clear as I could that I had no interest in any other products and told him to remove my name and all credit card information from their records. I also contacted my credit card company and requested that they block any further charges from Performance Golf. I find it unfortunate that Performance Golf took advantage of the private information I gave them, in good faith, from my initial purchase. I will not be doing business with them again. Again, thank you for your assistance on this issue.

    Customer Answer

    Date: 02/03/2025

     
    Complaint: 22834946

    I am rejecting this response because:I appreciate the assistance from BBB. I want to clarify that upon my initial purchase from Performance Golf, I never agreed to the additional training aids that I was charged for. After speaking to their *** about the first new charge and explained that I had no interest in any further purchases the *** offered an additional training aid at no cost to me. I told him I wasn't interested, but he made it sound like it was their way of making amends for the first unauthorized charge. I was never told that it would cost me an additional $400+ dollars if I didn't cancel by a certain date. I did receive a refund for both additional charges, but only after speaking to the same *** again and making it as clear as I could that I had no interest in any other products and told him to remove my name and all credit card information from their records. I also contacted my credit card company and requested that they block any further charges from Performance Golf. I find it unfortunate that Performance Golf took advantage of the private information I gave them, in good faith, from my initial purchase. I will not be doing business with them again. Again, thank you for your assistance on this issue.

    Sincerely,

    **** *****

    Business Response

    Date: 02/03/2025

    To whom it may concern,

    I hope you're doing well.

    I am reaching out in response to the complaint filed by **** *****.

    We have promptly addressed ****** inquiry and provided clarification on the charges in question.

    I can confirm that we have successfully canceled the ************ subscription and Champions Pass and issued a refund for both the $30.96 and $425.93 charges. There will be no recurring charges on ****** account moving forward.

    Thank you for your attention to this matter.

    Customer Answer

    Date: 02/03/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** *****
  • Initial Complaint

    Date:01/19/2025

    Type:Product Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a couple of training videos. That apparently added me to a recurring charge of $30.92 per month after 14 days. I emailed the company to cancel the recurring charge as was required and didn't think about it any longer. I recently became aware that the recurring charge was NOT stopped almost 2 years later. I called the company, no one answers. I left voicemail and emailed the company asking for a call back. I never received a call, instead I got canned emails. Through the canned emails the company has finally canceled the recurring charge December of 2024 and refunded 3 months of charges. I have NEVER logged into the service, or participated in anything that the service provides for 21 months. The total charged should be refunded.

    Business Response

    Date: 01/20/2025

    To whom it may concern,

    I trust this message finds you well.

    I am writing in response to a complaint submitted by ******* ******* concerning recurring charges associated with his account.

    The matter pertains to his subscription to ************* According to our records, ******* purchased the One Shot Slice Fix, which included a 14-day complimentary trial of ************* followed by a monthly charge of $29 plus tax once the trial period ended. This arrangement was clearly outlined in the terms of service agreed to by ******* at the time of purchase.

    In an effort to address this issue, we have terminated the ************ subscription to halt any future charges. Furthermore, we have processed a refund to his account.

    Thank you for your attention to this matter.

    Customer Answer

    Date: 01/21/2025

     
    Complaint: 22832623

    I am rejecting this response because:

    There was only a SMALL refund issued. The entire amount of $680.24 should be refunded. An email was sent within the 14 days to cancel the monthly deduction. There was NO reply either way about the cancelation. Company should be more upfront and NOT automatically add on a membership. This is the reason for almost all of the BBB complaints. Company should take the hint that their business as usual is not a good idea. 

    Sincerely,

    ******* *******

    Business Response

    Date: 01/21/2025

    To whom it may concern,

    I am reaching out in response to the complaint filed by ******* ******* regarding the charges on his account.

    We have promptly addressed the inquiry regarding the charges and provided clarification on the terms of service agreed upon at the time of purchase.

    I can confirm that we have successfully canceled the ************ subscription and issued a refund for the related charges. There will be no recurring charges on ********* account moving forward.

    Additionally, under the terms of our merchant account agreement, we are unable to process returns or refunds beyond the specified 365-day refund period.

    This policy is outlined in our purchasing agreement, and as such, we can only authorize refunds within the 365-day timeframe.

    I trust this resolves the matter amicably.

    Thank you.

    Customer Answer

    Date: 01/23/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. In the future the company should reconsider the automatic addition to a subscription service.

    Sincerely,

    ******* *******
  • Initial Complaint

    Date:01/18/2025

    Type:Product Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company Name: Performance Golf Date of Transaction(s): 10/30/2024, 11/29/2024 and 11/30/2024 **Complaint Summary:** I discovered unauthorized charges on my account from **********************. Specifically, I was billed a $399.99 access fee and 2 recurring $29 monthly charges. I did not authorize enrollment or agree to these fees.**Timeline of Events:** -12/05: I noticed the unexpected $399.99 fee and the two $29 monthly charges on my statement. -12/09 to 12/26 : I attempted to reach out to the company via email 3 times, but I have not received a satisfactory resolution. I also called the company and left a voicemail. No response via email or phone. **Efforts to Resolve:** I have contacted the companys support team to request a refund of the $399.99 access fee and reimbursement for two $29 monthly charges. Additionally, I asked for confirmation that my subscription be canceled to prevent future billing. However, I have not yet received the assistance needed or acknowledgment. **Desired Outcome:** I am seeking a full refund of the $399.99 access fee, reimbursement of two $29 monthly charges already billed, and written confirmation that my account is canceled to avoid any further unauthorized charges.**Statement of Good Faith:** I appreciate the services the company provides to the golfing community. However, I respectfully request the Better Business Bureaus assistance in resolving this matter promptly and ensuring that the billing concerns are addressed.Thank you for your time and consideration.

    Business Response

    Date: 01/20/2025

    To whom it may concern,

    I hope your day is going smoothly.

    This is in response to the complaint filed by ******* ******* regarding the charges on his account.

    Our records indicate that ******* purchased the One Shot Slice Fix training program, which included a 14-day complimentary trial of ************* followed by a monthly charge of $29 once the trial period ended. This arrangement was clearly outlined in the terms of service agreed upon by ******* at the time of purchase.

    Moreover, our records show that ******* spoke with one of our phone sales representatives and agreed to sign up for a free trial of Champions Pass which then bills $399 after the trial period.

    We have taken the necessary steps to cancel the ************ and Champions Pass, ensuring that no future charges will be incurred. In line with this, we have processed a refund for the relevant charges.

    I trust this resolution brings about an amicable conclusion to the matter.

    Thank you.
  • Initial Complaint

    Date:01/13/2025

    Type:Product Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a golf club, a Driver, from Performance Golf for a Christmas Gift for my husband. I had several phone calls with employees of Performance Golf during the purchase process attempting to sell me more services. I told them multiple times, since my purchase was a gift for someone else, I was NOT INTERESTED in any products or services beyond the golf club I purchased. On Jan 9, 2025, I see a $29 charge to my credit card from Performance Golf. I called them but "due to heavy call volume" they hung up on me.Reviewing the BBB web site, tagging on additional unwanted "services" for purchase made seems to be a standard business for Performance Golf. I would like my $29 refunded to my credit card and any additional charges stopped.Thank you,***** ********

    Business Response

    Date: 01/20/2025

    To whom it may concern,

    I trust this message finds you well.

    I am writing in response to a complaint submitted by ***** ******** concerning recurring charges associated with her account.

    The matter pertains to her subscription to ************* According to our records, ***** purchased the SF1 Driver, which included a 14-day complimentary trial of ************* followed by a monthly charge of $29 once the trial period ended. This arrangement was clearly outlined in the terms of service agreed to by ***** at the time of purchase.

    In an effort to address this issue, we have terminated the ************ subscription to halt any future charges. Furthermore, we have processed a refund for the relevant charge.

    Thank you for your attention to this matter.

    Customer Answer

    Date: 01/31/2025

    They still owe me a $29.00 credit for December.  I bought a club a a gift and they have hounded me by text, email & calls to sign up for more things.  I have repeated told them not to contact me as this was a gift of a single club.  I have never seen such strong arm sales tactics.  If they won't refund the $29.00 I'll have my friend return the golf club. 

    Thank you!

    Customer Answer

    Date: 01/31/2025

     
    Complaint: 22805135

    I am rejecting this response because:

    They still owe me a $29.00 credit for December.  I bought a club a a gift and they have hounded me by text, email & calls to sign up for more things.  I have repeated told them not to contact me as this was a gift of a single club.  I have never seen such strong arm sales tactics.  If they won't refund the $29.00 I'll have my friend return the golf club. 

    Thank you



    Sincerely,

    ***** ********

    Business Response

    Date: 02/03/2025

    To whom it may concern,

    I hope you're doing well.

    I am reaching out in response to the complaint filed by ***** ******** regarding the recurring charges on her account.

    We have promptly addressed ******* inquiry regarding the charges and provided clarification on the terms of service agreed upon at the time of purchase.

    I can confirm that we have successfully canceled the ************ subscription and issued a refund for both December and ******* charges. There will be no recurring charges on ******* account moving forward.

    I trust this resolution brings about an amicable conclusion to the matter.

    Thank you.

    Customer Answer

    Date: 02/03/2025

    I am all set with my refund from performance golf.  
    Thank you for your assistance & follow up.

    ***** ********

  • Initial Complaint

    Date:01/13/2025

    Type:Service or Repair Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/23/2024 I did purchase a stick for $128.96. On 12/7 and. 1/7 we were charged ***** and on 12/26 we were charged $399.00. We made several calls with no help. We were told someone would call us to resolve. Eventually someone called and we did get the $***** charges reversed. We were told another **** needed to handle the $399 charges. No one ever called to resolve that charge. We need that refunded.

    Business Response

    Date: 01/20/2025

    To whom it may concern,

    I hope your day is going smoothly.

    This is in response to the complaint filed by ***** **** regarding the charges on his account.

    Based on our records, ***** purchased our Click Stick product, which includes a 14-day trial for ************* After the trial period, a $29/month billing cycle begins, as outlined in our Terms of Service.

    Moreover, our records show that ***** spoke with one of our phone sales representatives and agreed to sign up for a free trial of Champions Pass which then bills $399 after the trial period.

    We have taken the necessary steps to cancel these subscriptions, ensuring that no future charges will be incurred. In line with this, we have processed a refund for the related charges.

    I trust this resolution brings about an amicable conclusion to the matter.

    Thank you.

    Customer Answer

    Date: 01/31/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ****
  • Initial Complaint

    Date:01/10/2025

    Type:Sales and Advertising Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a golf module from PG and that was all. I paid for that module. I then started receiving a Bill for 29 dollars a month for what I have no idea. Ive called and emailed for a year now and get no response. I had to cancel my credit card to get them to stop billing me. I finally talked to a lady today because I pushed the option to order instead of billing. Of course they have no record of calls or emails. They are disputing refund for an App I dont have or log into. She said she would cancel my subscription that I didnt sign up for. Very dishonest and descriptive business

    Business Response

    Date: 01/27/2025

    To whom it may concern,

    I trust this message finds you well.

    I am writing in response to a complaint submitted by ***** ****** concerning recurring charges associated with her account.

    The matter pertains to his subscription to ************* According to our records, ***** purchased the True Swing Sequence training program, which included a 14-day complimentary trial of ************* followed by a monthly charge of $29 once the trial period ended. This arrangement was clearly outlined in the terms of service agreed to by ***** at the time of purchase.

    In an effort to address this issue, we have terminated the ************ subscription to halt any future charges. Furthermore, we have processed a refund for the relevant charges.

    Thank you for your attention to this matter.

    Customer Answer

    Date: 02/08/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ******
  • Initial Complaint

    Date:01/09/2025

    Type:Product Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Click Stick and like other people, was surprised to see a $29/month fee on my credit card. When I was finally able to talk with someone, she was nice enough, but tried to sell me more subscriptions. She promised to send me information on how to return the Click Stick, which she then failed to do. I DO NOT recommend doing anything with this company. They clearly try to hook you, and charge you for ongoing fees for different programs. DECEPTIVE PRACTICES AND CHARGES. NO EASY RETURNS (as advertised).

    Business Response

    Date: 01/13/2025

    To whom it may concern,

    I trust this message finds you well.

    I am writing in response to a complaint submitted by ******* ***** regarding a recurring charge associated with his account.

    The complaint pertains to his subscription to ************* Our records indicate that ******* purchased the Click Stick product, which included a 14-day complimentary trial of ************* followed by a monthly charge of $29 once the trial period ended. This arrangement was clearly outlined in the terms of service agreed upon by ******* at the time of purchase.

    To address this issue, we have taken the necessary steps to terminate his ************ subscription to prevent any future charges. Additionally, we have processed a refund for the related charge.

    I also confirmed that we have sent the return instructions so ******* can proceed with returning the Click Stick product.

    Thank you for your attention to this matter.

    Customer Answer

    Date: 01/19/2025

     
    Complaint: 22791794

    I am rejecting this response from Performance Golf because it is misleading and inaccurate.  The response from Performance Golf sounds perfectly reasonable, and they did indeed credit me for the monthly fee they started to charge me.  But it is absolutely NOT TRUE that the $29 monthly fee they start to charge is clearly shown to customers.  If it were clear, why do so many people like me complain to the BBB that this charge was a surprise?  

    Other businesses are clear about what they charge, and don't get complaints.  Performance Golf is not clear, and so they get complaints.  Their response to me is misleading and accurate, and others shouldn't rely on it.  And so I am rejecting it.    

    I also asked that they stop contacting me, and they failed to do that also.  I still get their marketing emails, which are incessant and I can't seem to stop.


    Sincerely,

    ******* *****

    Business Response

    Date: 01/20/2025

    To whom it may concern,

    I hope you're doing well.

    I am reaching out in response to the complaint filed by ******* ***** regarding the recurring charges on his account.

    We have promptly addressed the inquiry regarding the charges and provided clarification on the terms of service agreed upon at the time of purchase.

    I can confirm that we have successfully canceled the ************ subscription and issued a refund for the related charges. There will be no recurring charges on ******* *****' account moving forward.

    Additionally, we have removed his email address and phone number from our mailing and call list to ensure he does not receive any further communications from us.

    I trust this resolution brings about an amicable conclusion to the matter.

    Thank you.
  • Initial Complaint

    Date:01/09/2025

    Type:Product Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Thu, Jan 9 at 4:10PM 4th attempt Aside from the original email, I don't understand why you all at Performance Golf refuse to communicate with me and resolve my issue. I guess I will now be forced to resort to social media and the Better Business Bureau in an escalated effort to get you to refund the charge that, once again, I requested the same day that I was charged. This is a terribly unethical business practice. Do what's right by your customer!**** ***** Thursday, January 2, 2025 at 1:48:43 PM **** ***** wrote:Good afternoon!It has now been a total of 22 days and no-one has called me. I have called many times. no-one ever answers on line 3, for billing questions. I have left several voicemails, but yet no calls to resolve the charge to my account. Although, if I push option 1 for sales, remarkably, someone answers that line, go figure. Yet, at the same time, they are not able to help me and will "Escalate" my claim and someone will "investigate" it. As expected, still no return call to me. It's nothing but a big run around, kick it down the road scheme to get the customer to give up and just accept the charges. I have not, as you can see, used the service during the free trial, nor do I intend to at any point. Plus, I also see that you all are prepared to charge my card on Jan 10 for a monthly fee of $99 for VIP coaching, which I decline and must not be charged for. I believe I was sweet talked into this free trial, and even though it may have been explained and I did receive an email, I was still not prepared for it and certainly can not afford for this charge to remain on my credit account.This is my last attempt to respectfully request my charge of ****** be refunded and any further charges to be canceled, as I decline any further services.Please do not send me another email stating that someone will call me in the next 3-5 business days. simply reverse the charges to my card and advise me accordingly that it has been done.**** *****

    Business Response

    Date: 01/13/2025

    To whom it may concern,

    I hope this message finds you well.

    I am writing in response to the complaint submitted by ***** ***** regarding the charge on his account.

    Our records indicate that ***** spoke with one of our phone sales representatives and agreed to a free trial for the Champions Pass and VIP Coaching, which incurs charges of $399 and $99 per month, plus tax, after the trial period.

    We have taken the necessary steps to cancel these subscriptions to prevent any future charges. Furthermore, we have processed a refund for the relevant charges.

    I hope this resolution addresses the matter satisfactorily.

    Thank you.

    Customer Answer

    Date: 01/23/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** *****
  • Initial Complaint

    Date:01/06/2025

    Type:Product Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I need to get a refund of ****** from Performance Golf to be put back on my credit card. I was charged ****** on November 15 2024. I did not authorize it and I have no ideal what it was for.I have tried to contact Performance Golf. Each time I call they transfer me to someone else or a recorded message tells me they will call me back at sometime later which they never do.

    Business Response

    Date: 01/08/2025

    To whom it may concern,

    I hope your day is going smoothly.

    This is in response to the complaint filed by ***** ******** regarding the charge on his account.

    Our records show that ***** spoke with one of our phone sales representatives and agreed to sign up for a free trial of Champions Pass which is then billed $399 after the trial period.

    To address this issue, we have taken the necessary steps to cancel the Champions Pass. Additionally, we have processed a refund in the amount of $399 to his account.

    I trust this resolution brings about an amicable conclusion to the matter.

    Thank you.

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