Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/29/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a golf club from Performance Golf on July 7, 2025 in the amount of $218.40. Before I even received the club, I had telephone calls and emails trying to get me to purchase more things. I had one long call where the woman would not accept my "No Commitment." I eventually hung up on her. Today I looked at my charge card statement and noticed a charge of $29 on July 21, and it says that it is recurring. I never ordered or agreed to anything other than the original golf club. I am at the point where I would like to return the club and end this relationship. But I do want the recurring charge of $29 dropped and a refund. Can you please help?

  

  Business Response

  Date: 07/30/2025

  To whom it may concern,
  
  I hope your day is going well.
  
  This is in response to the complaint submitted by **** ****** regarding a charge on his account.
  
  Based on our records, **** purchased our 357 Fairway Hybrid, which includes a 14-day trial for ************* After the trial period, a $29/month billing cycle begins, as outlined in our Terms of Service.
  
  To address this matter, we have taken the necessary steps to terminate the ************ subscription to prevent any future charges. Additionally, we have initiated a refund to his account amounting to $29.
  
  I trust this resolution concludes the matter amicably.
  
  Thank you.

  Customer Answer

  Date: 07/31/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:07/24/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a product (Square Set) from this company a few months ago for $30. The product was difficult to use with little or no instructions. I decided to keep the product and work with it. After the $30 charge, I noticed that they were billing me every month for $30 which was the monthly charge for training and support via their website. I called them and said that I was not interested in any on-going relationship for training & support and asked them to remove the 2nd $30 charge to my credit card. They eventually removed that charge from my credit card. Now, on July 17th, they charged my credit card for $299. I noticed this charge today - July 24th. I called their 800 number to dispute this charge and left a voicemail in the que. I also filed a request on their support website to remove this $299 charge. I'm waiting to hear from them. The desired resolution is to remove the $299 charge from my credit card immediately.

  Customer Answer

  Date: 07/24/2025

  Here is an update: I received an email reply from ****** ****** ******* at Performance Golf saying that if I want to cancel, he will forward my request to another **** and I may hear from them in 3-5 business days which is not acceptable. On June 16th, I was on the phone with ******* ****** in order to get the $30 monthly fee stopped. The $30 monthly fee was for the ************* membership". During that phone call, for about 20 minutes, she was trying to sell me on everything under the sun. I said "no" at least a dozen times, I just wanted the $30 refunded. Once she agreed to refund the $30, she sent a confirmation email which introduced the ********************** which would bill to my credit card on July 15th for $299.  I never agreed to this over the phone. I want no part of the Champion's Pass, I just want my $299 refunded. 

  

  Business Response

  Date: 07/25/2025

  To whom it may concern,
  
  I hope your day is going smoothly.
  
  This is in response to the complaint filed by **** ********** regarding the charge on his account for Champions Pass.
  
  Our records show that **** spoke with one of our phone sales representatives and agreed to sign up for a free trial of Champions Pass which is then billed $299 after the trial period.
  
  To address this issue, we have taken the necessary steps to cancel the Champions Pass. Additionally, we have processed a refund in the amount of $299 to his account.
  
  I trust this resolution brings about an amicable conclusion to the matter.
  
  Thank you.

  Customer Answer

  Date: 07/25/2025

  As of 9:40am on July 25th, the charge is still on my credit card. This should be instantaneous.

  

  Business Response

  Date: 07/28/2025

  To whom it may concern,

  I hope this message finds you well.
  
  This letter is in response to the complaint submitted by Mr. **** ********** concerning recurring charges on his account.
  
  Upon review, I can confirm that both the ************ and Champions Pass subscriptions have been successfully canceled on Mr. *********** account. No further charges will be incurred moving forward.
  
  Additionally, refunds in the amounts of $30.89 and $299 have already been processed and issued to Mr. *********** account.
  
  We appreciate your patience and understanding as we worked to address and resolve this matter.
  
  Thank you for your time and cooperation.

  Customer Answer

  Date: 07/28/2025

  As of today, July 28th, at 3:15pm, the charge is still on my credit card. I'll check again tomorrow

  

  Business Response

  Date: 07/30/2025

  To whom it may concern,
  
  This message is in response to the complaint submitted by Mr. **** ********** concerning charges to his account related to ************ and Champions Pass.
  
  As agreed, we have promptly processed refunds in the amounts of $30.89 and $299. We also confirm that no further charges will be incurred on his account.
  
  We kindly ask Mr. ********** to allow *************************************************** his account.
  
  Thank you for your attention to this matter.

  Customer Answer

  Date: 07/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** **********

• Initial Complaint

  Date:07/09/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Performance golf charged me a fee $299 for some golf video that I never saw plus a recurring $29 monthly subscription charge to continue this membership. I did not approve either of these charges. I have a copy of the confirmation email and these charges are not listed on it. This is a deception and are fraudulent charges for something I did not agree to. I purchased a left handed driver for my grandson on-line. I've read the 677 complaints and it looks like they are a very dishonest company. They are fraudulently tacking a subscription charge on your purchases. I've called and left 4 voicemail messages so far and no one will return my call. They are running a business by avoidance. **************** is only a recording, no live agents. Their support by email only says someone else will return call in 3-5 business days. Doesn't happen! This company needs to refund the money plus the BBB needs to take some kind of action regarding their fraudulent behavior. 677 complaints. How many does the BBB need? I want subscription cancelled and full refund.

  

  Business Response

  Date: 07/10/2025

  To whom it may concern,
  
  I hope your day is going smoothly.
  
  This is in response to the complaint filed by ******* ***** regarding the charges on his account.
  
  According to our records, ******* purchased our SF1 Driver, which includes a 14-day trial for ************* After the trial, a $29/month billing begins, as outlined in our Terms of Service.
  
  Moreover, our records show that ******* spoke with one of our phone sales representatives and agreed to sign up for a free trial of Champions Pass which then bills $299 after the trial period.
  
  We have taken the necessary steps to cancel the ************ and Champions Pass, ensuring that no future charges will be incurred. In line with this, we have processed a refund for the associated charges.
  
  I trust this resolution brings about an amicable conclusion to the matter.
  
  Thank you.
  

  Customer Answer

  Date: 07/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:07/08/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the sureset product from Performance Golf. A few days later I recieved a call from Performance Golf speaking in regards to a training course/product they used. I told them I was not interested, I was just interested in the product I purchased. They spoke to me and told me the course was free and to give it a try. About 14 days later I received an email stating I had not logged into the training course yet, which I had never agreed on planned to, and the same day I had noticed $300 missing from my checking account from **********************. After speaking with a company **** they informed me that after the 30 day free trial, there was a 1 time fee for $300. I had NEVER agreed to the training program, signed any form, signed up for any program, or even logged into the free trial. After reading reviews from the company, this has happened to a multitude of people. I I WOULD LIKE MY MONEY BACK FROM SOMETHING I NEVER AGREED TO OR SIGNED UP FOR. STAY AWAY FROM THIS COMPANY. FRAUDS.

  

  Business Response

  Date: 07/09/2025

  To whom it may concern,
  
  I hope your day is going smoothly.
  
  This is in response to the complaint filed by **** ***** regarding the charge on his account for Champions Pass.
  
  Our records show that **** spoke with one of our phone sales representatives and agreed to sign up for a free trial of Champions Pass which is then billed $299 after the trial period.
  
  To address this issue, we have taken the necessary steps to cancel the Champions Pass. Additionally, we have processed a refund in the amount of $299 to his account.
  
  I trust this resolution brings about an amicable conclusion to the matter.
  
  Thank you.
  

• Initial Complaint

  Date:07/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 3rd 2025 I made a call to cancel my free 30 day trial of in which I never got the benefits I was promised. I made the call to cancel before the 30 days but Performance golf still charged my card. When attempting to call them with concern no one answers or returns calls as voice mail says. The sales *** whom I originally spoke to said to call her back on her number which I did no answer back. I told the *** that I was a disabled veteran and did not want the service but she insisted that I take advantage of 30 days free. I stated I called before the 30 days to number she said. This business takes advantage of elderly and disabled people and veterans.

  

  Business Response

  Date: 07/08/2025

  To whom it may concern,
  
  I hope your day is going smoothly.
  
  This is in response to the complaint filed by ******* ****** regarding the charge on his account for Champions Pass.
  
  Our records show that ******* spoke with one of our phone sales representatives and agreed to sign up for a free trial of Champions Pass which is then billed $299 after the trial period.
  
  To address this issue, we have taken the necessary steps to cancel the Champions Pass. Additionally, we have processed a refund in the amount of $299 to his account.
  
  I trust this resolution brings about an amicable conclusion to the matter.
  
  Thank you.

• Initial Complaint

  Date:07/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Performance Golf charges me a monthly fee of ***** for a service i never signed up for, and a service i have cancelled monthly by phone. i have also refuted charges ***************, upon monthly recharges. this is the third time i have bought a golf club and they lie and sign me up for no cancel monthly charges they are predatory!!!!!

  

  Business Response

  Date: 07/07/2025

  To whom it may concern,
  
  I trust this message finds you well.
  
  I am writing in response to a complaint submitted by ******* **** regarding recurring charges associated with his account.
  
  The complaint pertains to his subscription to ************* Our records indicate that ******* purchased the ONE Wedge, which included a 14-day complimentary trial of ************* followed by a monthly charge of $29 once the trial period ended. This arrangement was clearly outlined in the terms of service agreed upon by ******* at the time of purchase.
  
  To address this issue, we have taken the necessary steps to terminate his ************ subscription to prevent any future charges. Additionally, we have processed a refund for the associated charges.
  
  Thank you for your attention to this matter.
  

• Initial Complaint

  Date:07/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company advertised a golf club, a "miracle driver" that fixes your slice, while requiring you to change nothing. I bought the driver, it's garbage. Doesn't do what it advertised, that's not my major complaint.They hid a "free trial" to a monthly membership in the purchase. 2 weeks later I was charged another $30. When I called to cancel and obtain a refund, they refused. I am still waiting for cancellation confirmation.

  

  Business Response

  Date: 07/03/2025

  To whom it may concern,
  
  I trust this message finds you well.
  
  I am writing in response to a complaint submitted by ***** **** concerning recurring charge associated with his account.
  
  The matter pertains to his subscription to ************* According to our records, ***** purchased the SF1 Driver, which included a 14-day complimentary trial of ************* followed by a monthly charge of $29 plus tax once the trial period ended. This arrangement was clearly outlined in the terms of service agreed to by ***** at the time of purchase.
  
  In an effort to address this issue, we have terminated the ************ subscription to halt any future charges. Furthermore, we have processed a $30.45 refund to his account.
  
  Thank you for your attention to this matter.
  

• Initial Complaint

  Date:06/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered Performance golf to view aspects of golf to improve. Could not get into the system.Asked them to stop, my subscription. Paid $ *****. They said in is for one year and cannot return any money. I have been getting billed $***** each month from March through May on the 27th of each month on my credit card. When I call them at ************, the recording states they are ansering other calls and will call me at their convenience. Have not received a call back. Can you resolve this problem.

  

  Business Response

  Date: 07/02/2025

  To whom it may concern,
  
  I trust this message finds you in good health and spirits.
  
  I am writing in response to a complaint submitted by ****** ******* concerning recurring charges associated with his account.
  
  The matter pertains to his subscription to VIP Coaching. According to our records, ****** purchased the Senior Swing Distance Program, which included a 30-day complimentary trial of VIP Coaching, followed by a monthly charge of $99 once the trial period ended. This arrangement was clearly outlined in the terms of service agreed to by ****** at the time of purchase.
  
  In an effort to address this issue, we have terminated the VIP Coaching subscription to halt any future charges. Furthermore, we have processed a refund for the associated charges.
  
  Thank you for your attention to this matter.

• Initial Complaint

  Date:06/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Charges on credit card not authorized

  

  Business Response

  Date: 07/01/2025

  To whom it may concern,
  
  I hope your day is going smoothly.
  
  This is in response to the complaint filed by **** ******* regarding the charges on his account.
  
  Based on our records, **** purchased our Simple Strike Sequence program, which includes a 14-day trial for ************* After the trial period, a $29/month billing begins, as outlined in our Terms of Service. This subscription is optional and can be canceled at any time by contacting us via phone or email. We hadn't received any cancellation or refund requests from **** until he filed his BBB complaint.
  
  Moreover, our records show that **** spoke with one of our phone sales representatives and agreed to sign up for a free trial of ************** which then bills $99/month after the trial period.
  
  We have taken the necessary steps to cancel these subscriptions, ensuring that no future charges will be incurred. In line with this, we have processed a refund for the related charges.
  
  I trust this resolution brings about an amicable conclusion to the matter.
  
  Thank you.
  

  Customer Answer

  Date: 07/17/2025

   
  Complaint: 23538978
  
  I am rejecting this response because:
  answer only deals with part of the complaint. Performance golf did return on my credit card $29 and $99. Their statement is false I never agreed to the $29 per month and I never agreed to the $99 fee. What they say is false and that I called them multiple times and left a message for them to call me back and an. So therefore, I could not agree to their $99. Fee also they did not address another part of the complaint. That is a charge of $175 and another charge of $65 made on May 28, 2025 on my credit card. I did sign up for these and both of them had a moneyback guarantee. I decided in less than two weeks that I did not wish to pursue this and try to call them to get a refund. Multiple messages were left, and an agent did not return my call. I wish to have both of these charges reversed on the basis of their moneyback guarantee thank you very much.
  Sincerely,
  
  **** *******

  Customer Answer

  Date: 07/17/2025

  Please see my written response

  Customer Answer

  Date: 07/23/2025

  This response from the business only addresses two out of the four complaints that I have submitted to the Better Business Bureau. In regard to the original answer, I do not accept this since the business lied and I did not talk to a live agent, but made repeated calls with contact only with voicemail. Two other issues which have not been addressed. There are two charges for $75 and $165  made on May 28.  These charges were for subscriptions which had a moneyback guarantee. I called the Business and left multiple message on their voicemail and never received a call back from a live agent. The business still **** me $75 and $165 since I am requesting a refund based on their Money Back Guarantee. Please contact the Business to ask them to address these two charges which have not been addressed by the business, Thank you

  

  Business Response

  Date: 07/23/2025

  To whom it may concern,

  I hope this message finds you well.

  We are writing in response to the complaint submitted by Mr. **** *******.

  Per Mr. ******** request, we have processed the cancellation and issued a full refund of $240 for the training programs he purchased.

  We appreciate your attention to this matter and remain committed to addressing and resolving customer concerns in a timely and professional manner.

• Initial Complaint

  Date:06/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company I purchased a product from has been charging me $30 a month and I have called them and canceled every month they have charged me they have not refunded my money and they still continue to take money out of my credit card. I have requested on four different occasions that they terminate my charges and I am unable to access the account anymore and they still are charging me. This is a scam and I'm wondering who else has been involved in this. I feel that this company is not a reputable company and needs to refund my money in full.

  

  Business Response

  Date: 06/30/2025

  To whom it may concern,
  
  I hope your day is going well.
  
  This is in response to the complaint submitted by **** ******* regarding the recurring charge on his account.
  
  Based on our records, **** purchased our Square Set, which includes a 14-day trial for ************* After the trial period, a $29/month plus tax billing cycle begins, as outlined in our Terms of Service.
  
  To address this matter, we have taken the necessary steps to terminate the ************ subscription to prevent any future charges. Additionally, we have refunded the associated charges.
  
  I trust this resolution concludes the matter amicably.
  
  Thank you.