Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/16/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  unauthorized charge to credit card after purchase

  

  Business Response

  Date: 04/17/2025

  To whom it may concern,
  
  I trust this message finds you well.
  
  I am writing in response to a complaint submitted by ******* ***** concerning the additional charges associated with his account.
  
  The matter pertains to his subscription to ************* According to our records, ******* purchased the Click Stick, which included a 14-day complimentary trial of ************* followed by a monthly charge of $29 plus tax once the trial period ended. This arrangement was clearly outlined in the terms of service agreed to by ******* at the time of purchase.
  
  In an effort to address this issue, we have terminated the ************ subscription to halt any future charges. Furthermore, we have processed a refund for the related charges.
  
  Thank you for your attention to this matter.
  

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Performance Golf said they canceled what ever they put me in and continue month after month charging me.

  

  Business Response

  Date: 04/08/2025

  To whom it may concern,
  
  I hope this message finds you well.
  
  I am writing in response to the complaint submitted by **** *** regarding charges on his account.
  
  Our records show that **** purchased the SF1 Driver, which included a 14-day free trial for ************* after which a monthly fee of $29 (plus tax) was applied. This arrangement was clearly detailed in the terms of service agreed to by **** at the time of his purchase.
  
  Additionally, our records reflect that **** engaged with one of our phone sales representatives and signed up for a free trial of VIP Coaching, which is billed at $99 per month following the trial period.
  
  In response to this matter, we have taken the necessary steps to cancel the ************ and VIP Coaching memberships, ensuring no further charges will be applied.
  
  We have also processed an additional $30.60 to his account.
  
  I can also see on our records that we have replied to his email explaining the refunded amount on his statement including the refund for the chargeback he filed previously.
  
  I also recommend getting in touch with his bank to confirm the refunded amount on his account.
  
  I trust the proposed resolution helps in amicably resolving this issue.
  
  Thank you.
  

  Customer Answer

  Date: 04/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ***

• Initial Complaint

  Date:04/06/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a click-stick from Performance Golf on January 11, 2025.Subsequently, I began noticing a recurring charge on my **************** account in the amount of $29 each month.I also began receiving many unsolicited phone calls from Performance Golf attempting to sell me additional things I didn't want. Despite my repeated requests to be removed from their phone list and to stop charging my credit card, they continued to call me and charge my account.

  

  Business Response

  Date: 04/07/2025

  To whom it may concern,
  
  I trust this message finds you well.
  
  I am writing in response to a complaint submitted by ***** ****** concerning recurring charges associated with his account.
  
  The matter pertains to his subscription to ************* According to our records, ***** purchased the Click Stick, which included a 14-day complimentary trial of ************* followed by a monthly charge of $29 once the trial period ended. This arrangement was clearly outlined in the terms of service agreed to by ***** at the time of purchase.
  
  In an effort to address this issue, we have terminated the ************ subscription to halt any future charges. Furthermore, we have processed a refund to his account for a total of $87.
  
  Thank you for your attention to this matter.
  

• Initial Complaint

  Date:04/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This vendor purposely uses fine print to force-enroll customers into a monthly membership fee of roughly $30 whenever they buy access to a training program for 15 days for $15. Unfortunately; my wife didn't read all the fine print on her phone upon purchase and we didn't catch the recurring monthly charge until just now; a full 17 months after she thought she only spent $15. She NEVER used the membership (never even logged in), had no awareness she was auto-enrolled in said membership, and is disgusted that like 600+ others on here who have the same complaint, that Performance Golf continues to use this model KNOWING FULL WELL that people are likely unaware they are being auto enrolled. This is a horrible and dishonest business practice and should be stopped immediately. There are COUNTLESS THREADS on golf forums online by hundreds of other individuals who have fallen prey to this practice. DO NOT DO BUSINESS WITH THIS COMPANY unless you read the fine print.

  

  Business Response

  Date: 04/04/2025

  To whom it may concern,
  
  I hope your day is going smoothly.
  
  I am writing in response to a complaint submitted by **** ******** concerning recurring charges associated with his account.
  
  The matter pertains to his subscription to ************* According to our records, **** purchased our Simple Strike Sequence training program, which included a 14-day complimentary trial of ************* followed by a monthly charge of $29 plus tax once the trial period ended. This arrangement was clearly outlined in the terms of service agreed to by **** at the time of purchase.
  
  In an effort to address this issue, we have terminated the ************ subscription to halt any future charges. Furthermore, we have processed a refund to his account.
  
  Thank you for your attention to this matter.
  

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I liked a training aid Performance Golf was advertising and ordered it with my Discover Card. Little did I know that when I was ordering this item from Performance Golf, they automatically sign you up for a $30/month subscription to their *************** I checked the Better Business Bureau and there are several complaints of people who had similar experiences to mine. I caught the monthly charge quickly and filed a complaint w BBB and a dispute with my credit card company. I also sent a complaint directly to Performance Golf, who defended their practice. They have refused to send me the $125.00 they have taken from my credit card company. This practice should be a crime. I just wanted to get the word out that if you buy anything from Performance Golf, they will without proper disclosure add things like ************** and bill your credit card $30 per month!

  

  Business Response

  Date: 04/01/2025

  To whom it may concern,
  
  I trust this message finds you well.
  
  I am writing in response to a complaint submitted by ****** ******* concerning recurring charges associated with his account.
  
  The matter pertains to his subscription to ************* According to our records, ****** purchased the Square Set product, which included a 14-day complimentary trial of ************* followed by a monthly charge of $29 plus tax once the trial period ended. This arrangement was clearly outlined in the terms of service agreed to by ****** at the time of purchase.
  
  In an effort to address this issue, we have terminated the ************ subscription to halt any future charges. Furthermore, we have processed a $125.28 refund to his account.
  
  Thank you for your attention to this matter.

• Initial Complaint

  Date:03/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/19/25 I purchased a training golf club on line from performance golf. It was difficult getting out of their website afterwards due to attempts to charge you for all sorts of things but I was careful to avoid it. I received the club and was fine. On 3/28/25 I received a call from a performance golf representative trying to get me to agree to sending video of my or my sons golf swing. I explained to her that I do not wish to receive any more attempts to sell me anything else. I would see how my son likes the training aid and go from there. I then received notice the following morning that they have charged my credit card with out authorization despite my refusal. On reviewing BBB there are 239 similar complaints. These people are not good characters and frankly should be referred to the **********. Please assist. I have emailed them my concerns and demand for removal of the charge. Be aware I was very cautious on their website to avoid recurring charges despite them locking you into watching numerous videos or threatening to double charge your card. If they tell you I agreed to any of that they or lying. Thanks

  

  Business Response

  Date: 03/31/2025

  To whom it may concern,
  
  I trust this message finds you well.
  
  I am writing in response to a complaint submitted by *** ******* concerning the charge on his account.
  
  The matter pertains to his subscription to the ************* According to our records, *** purchased the Click Stick product, which included a 14-day complimentary trial of ************* followed by a monthly charge of $29 plus tax once the trial period ended. This arrangement was clearly outlined in the terms of service agreed to by *** at the time of purchase.
  
  In an effort to address this issue, we have terminated the ************ subscription to halt any future charges. Furthermore, we have processed a $31.32 refund to his account.
  
  Thank you for your attention to this matter.
  

• Initial Complaint

  Date:03/28/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a video instruction for $50 on the performance golf website. A sales *** called me and gave me my login information a few days later. I could not access the website without first talking with someone. The sales *** kept trying to upsell me on accessing more of their content for extra money. I told her that if I wanted anything additional, that I would reach out to them, but was happy with my one instructional video. In the email that they send you with your login information, there is a line that states that if you don't respond within 30 days, they will charge you $399.00. I obviously missed this part of the email, but called on the 31st day to cancel my membership and they refuse to refund the full amount of $399.00. I have noit used the services offered and they are being difficult. Buyer beware! They are predatory!

  

  Business Response

  Date: 03/31/2025

  To whom it may concern,
  
  I hope your day is going smoothly.
  
  This is in response to the complaint filed by ******* ****** regarding the charge on his account for Champions Pass.
  
  Our records show that ******* spoke with one of our phone sales representatives and agreed to sign up for a free trial of Champions Pass which is then billed $399 after the trial period.
  
  To address this issue, we have taken the necessary steps to cancel the Champions Pass. Additionally, we have processed a refund in the amount of $399 to his account.
  
  I trust this resolution brings about an amicable conclusion to the matter.
  
  Thank you.
  

  Customer Answer

  Date: 03/31/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:03/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Starting 5 11 2024 a charge of $****** for what I am not sure, possibly a video? I really have no idea what this charge was for. Then effective 5 25 2024 every month since I have been charged $29.00 for the last 11 months at a total $****** I have tried to call this company at their ************** also, sent an email stating to stop this charge. Never heard back to try to resolve this issue. So, I am left with no choice then to submit this claim. I am looking to be refunded ****** plus ****** = total $466.34 as I have absolutely nothing to show for the above mentioned.

  

  Business Response

  Date: 03/27/2025

  To whom it may concern,
  
  I trust this message finds you well
  
  I am writing in response to a complaint submitted by ***** ********** concerning recurring charges associated with his account.
  
  The matter pertains to his ONE Wedge purchase and subscription to ************.
  
  According to our records, ***** purchased the ONE Wedge for $147.34, which included a 14-day complimentary trial of ************* followed by a monthly charge of $29 once the trial period ended. This arrangement was clearly outlined in the terms of service agreed to by ***** at the time of purchase.
  
  In an effort to address this issue, we have terminated the ************ subscription to halt any future charges. Furthermore, we have processed a refund to his account for a total of $319.
  
  As for the $147.34 charge, if ***** wants to proceed in requesting a refund for this purchase, we encourage him to contact us directly at ******************************** for further assistance in returning his ONE Wedge for a refund.
  
  Thank you for your attention to this matter.
  

• Initial Complaint

  Date:03/27/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  online purchase of a product and shipping insurance from Performance golf of $183.99 and after the original email confirmation all contact is lost including links to their page/ website.sent email with no response

  

  Business Response

  Date: 03/27/2025

  To whom it may concern,
  
  This is in response to the complaint filed by ******* *******.
  
  After reviewing the details that Mr. ******* ******* provided, we can confirm that the order and website he purchased from are not associated with Performance Golf. Unfortunately, it appears that Mr. ******* may have been targeted by a fraudulent site impersonating our company.
  
  We take these matters very seriously and have already taken steps to report and work on taking down the fraudulent website to prevent further scams.
  
  In the meantime, we strongly recommend that Mr. ******* contact his bank or credit card provider as soon as possible to dispute the charge and protect his account.
  
  With this, we respectfully request the involved party to close the complaint filed with us.
  
  I hope this helps in clearing this matter.
  
  Thank you.
  

• Initial Complaint

  Date:03/25/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/11/2025 I accepted a zoom meeting with a *** from Performance Golf on attending one of their transformation training courses. I was told this was 1-on-1 training with one of the premier coaches in the country. I was told the cost of the training was $5000 and was asked for a deposit of $2000. I told him I had to talk to my wife about it before I could put a deposit down. He said the money was refundable if I decided I could not attend. On 3/14 I inquired again about how many spots they still had available. He told me they had one spot available but now I would need to pay in full. I agreed due to being led to believe the money was refundable if I could not attend. On 3/21 I contacted the customer service department to cancel my reservation and request a refund. I was told the cancelation would be submitted and I would be getting a refund. Later that day I received an email saying the money was non-refundable per the agreement I signed. The document I signed states no-show and cancellation without notice is non refundable. I have continued to try to resolve this with the company, but they have stopped responding.

  

  Business Response

  Date: 04/01/2025

  To whom it may concern,
  
  I hope this message finds you well.
  
  This is in response to the complaint lodged by Mr. **** ****** concerning the charge for the VIP Golf Experience.
  
  As outlined in the Terms of Agreement, all payments made in connection with school bookings are strictly non-refundable. This policy was explicitly communicated to Mr. ****** in the confirmation email sent upon completion of his payment for the VIP Golf Experience.
  
  Additionally, it is important to note that once a reservation is confirmed, the associated spots are closed to other potential VIPs, which is why our policy prohibits any refunds for such bookings.
  
  Nonetheless, in an effort to resolve this matter amicably and in recognition of our commitment to customer satisfaction, we have taken steps to cancel the reservation. Accordingly, a refund in the amount of $5,000.00 has been processed.
  
  I trust this resolution brings about an amicable conclusion to the matter.
  
  Thank you.

  Customer Answer

  Date: 04/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******