Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/17/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a product from this company. They subsequently used my credit card info to charge me $571 for a club membership which I did not authorize.

  

  Business Response

  Date: 02/19/2024

  To Whom It May **************** hope this message finds you in good health and spirits.

  I am reaching out to address the issue raised by ************************* concerning his request for a refund of the $571 charge on his account.

  This particular charge pertains to his Champions Pass package. Records indicate that on January 9, 2023, ************************* engaged with one of our Phone Sales representatives and consented to our offer of a 30-day free trial for the Champions Pass. This trial granted him instant lifetime access to the Performance Golf training library, which boasts more than ************************************************************************ golf, including top players and instructors, aimed at enhancing every facet of his game. According to the trial's terms, should the subscription not be cancelled before the trial's conclusion, an automatic charge of $499 plus tax would be applied. It appears we did not receive a request from ************************* to cancel the Champions Pass trial within the stipulated timeframe.
  

  In response to this oversight, we have processed a full refund for *************************. He can expect the refund to be reflected in his account within the next 1-2 business days.
  

  Thank you for your attention to this matter.

• Initial Complaint

  Date:02/15/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/11/24 my credit card was charged $29.99 by Performance Golf. I had made a purchase 2 weeks early of a golf swing tool from them, for $79.99 before shipping, no less! I went back to my confirmation email and realized that in my reciept I was charged for (1) $79.99 plus tax for the Straightaway tool, (2) 0$ for free shipping, and (3) 0$ for a 14 day free trial for some monthly service TO WHICH I HADN'T AGREED IN ANY CLEAR MANNER.Perhaps there had been a check box or something buried in the process, one like, check here to receive email promotions, or something. But I never added a monthly service free trial to a shopping cart or anything.It is also important to note that the buying process for the Straightaway seems to have been set up to cover for this. I was required to scroll through pages and pages of a long format sales article about the usage of the Straightway, and also was required to watch a video that went on for minutes (closer to 10 minutes than to 5, if memory serves) BEFORE completing the buying process.I knew that this was intended to lure me into buying more services, but naive old me thought that I had paid enough attention as to buy JUST the $80 piece of plastic and metal (no electronic functions, no data recording, no lazer guide, no phone connectivity included for that $80, despite how the promotional videos distract from that by using video graphics that give the impression that the tool will draw your swing motion back for you some how, but it was a spur of the moment purchase after a payday).I've submitted my request for a refund and cancellation of the membership service, and expect to receive it, perhaps foolishly -- but the BBB complaint is regarding this shady sales method.

  

  Business Response

  Date: 02/19/2024

  Hi there,

  I hope this message finds you well.

  I'm reaching out to confirm receipt of a complaint from ******************;concerning the non-receipt of his login credentials and the $29 monthly charges being applied to his account.
  

  Upon review of our records, it is noted that ******************;purchased our Straightaway product, which comes with a 14-day free trial for ************* After the trial period, the service transitions to a $29 monthly subscription, as detailed in our Terms of Service. It's important to note that this subscription is optional and can be canceled at any time by reaching out to us. Unfortunately, we did not receive any requests for cancellation or refunds from ******************;prior to the submission of his complaint to the BBB.

  In response to his complaint, we have terminated his ************ subscription and issued a full refund for the payments he made towards ************ to resolve this matter.
  

  Thank you for your attention to this issue.

  Customer Answer

  Date: 02/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************

• Initial Complaint

  Date:02/15/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I subscribed to their services last year. In January 2024 I spoke with a representative and informed them I no longer needed their services and would like to cancel. She assured me there would be no further billing of my account for the agreed amount of 30 dollars. I did not authorize them to charge my account again and this week they made 2 transactions on my credit card for the amount of $561.53

  

  Business Response

  Date: 02/19/2024

  To Whom It May **************** hope this message finds you in good health and spirits.

  I am reaching out to address the issue raised by **************************;concerning his request for a refund of the $530.89 + $30.84 charges on his account.

  These particular charges pertain to his Champions Pass package and ************ membership. Records indicate that on January 22, 2024, **************************;engaged with one of our Phone Sales representatives and consented to our offer of a 30-day free trial for the Champions Pass. This trial granted him instant lifetime access to the Performance Golf training library, which boasts more than ************************************************************************ golf, including top players and instructors, aimed at enhancing every facet of his game. According to the trial's terms, should the subscription not be cancelled before the trial's conclusion, an automatic charge of $499 plus tax would be applied. It appears we did not receive a request from **************************;to cancel the Champions Pass trial within the stipulated timeframe.

  Second, our records show that **************************;bought our Simple Strike Sequence product. This product included a 14-day trial to ************, which will charge $29/month after the trial period expires. This is mentioned in our Terms of Service. This subscription is not mandatory and can be terminated anytime by contacting us. We did not get any cancellation and refund requests from **************************;until he submitted his BBB complaint.

  In response to this oversight, we have processed a full refund for ***************************. He can expect the refund to be reflected in his account within the next 1-2 business days.

  Thank you for your attention to this matter.

• Initial Complaint

  Date:02/15/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in Dec, 29, 2023 I purchased a training video for $47.00 one time fee. I subsequently keep getting a $29.00 dollar subscription fee each month which I did not want or agree to. I don't want or agree to this subscription. I only get answering machine when I attempt to end this charge to my account. I consider this monthly fee thievery. I want to end all business with this company.

  

  Business Response

  Date: 02/19/2024

  To Whom It May **************** hope this message finds you well.

  I'm reaching out to confirm receipt of a complaint from ********************* concerning the $29 monthly charges being applied to his account.

  Upon review of our records, it is noted that  ********************;purchased our Simple Strike Sequence program, which comes with a 14-day free trial for ************* After the trial period, the service transitions to a $29 monthly subscription, as detailed in our Terms of Service. It's important to note that this subscription is optional and can be canceled at any time by reaching out to us. Unfortunately, we did not receive any requests for cancellation or refunds from  ********************;prior to the submission of his complaint to the BBB.
  

  In response to his complaint, we have terminated his ************ subscription and issued a full refund for the payments he made towards ************ to resolve this matter.
  

  Thank you for your attention to this issue.

  Customer Answer

  Date: 02/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:02/14/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or about 11/25/23, I purchased the Straight Stick for $109.00 (+$10.77 tax). I never asked nor agreed to purchase anything else either verbally or written other than this item. However, Performance Golf has charged me $29.00 on (3) separate occasions without my permission is $87.00. The (3) occasions that were charged on my credit card are the following dates: 12/10/23, 1/10/24, and 2/10/24. Ive emailed Performance Golf back for reimbursement and to cease charging my credit card. I left multiple messages with Performance Golf and have not receive any call back.

  Customer Answer

  Date: 02/17/2024

  Hi *****,

  Performance Golf finally responded to my request and refunded the extra fees they charged me.  No further action is needed.  Thank you for all the BBB does for the community.

  *****

• Initial Complaint

  Date:02/12/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my subscription 3 months ago and they are still billing me.

  

  Business Response

  Date: 02/14/2024

  To Whom It May Concern:

  I'm addressing the complaint submitted by ********************

  *** stated that he had asked to cancel his subscription yet continued to be billed. According to our records, there were no requests from *** to terminate his subscription before he lodged a complaint with the BBB.

  In response, we have proactively cancelled his ongoing subscriptions to prevent any further charges. Additionally, I have processed a refund for his latest charge, which should reflect in his account within 1-2 business days.

  Wishing you a blessed day!

  Customer Answer

  Date: 02/14/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:02/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a golf club for my husband as a Christmas gift in November. This company has been charging me $30.80 per month ever since. I attempted to call, but as with the many other complaints, got only voicemail. I utilized their live chat, where they offered to cancel the subscription they had been billing me for and give me one month back. I would never have knowingly signed up for a monthly subscription for this golf club! We live in ************, my husband cant even use this until June!

  

  Business Response

  Date: 02/21/2024

  To Whom It May **************** trust this message finds you in good health and spirits.

  I am writing in response to a complaint submitted by ***************************;concerning recurring charges associated with his account.

  The matter pertains to his subscription to ************* According to our records, *************************** purchased the Straight Stick product last November 13,2023, which included a 14-day complimentary trial of ************* followed by a monthly charge of $29 + tax once the trial period ended. This arrangement was clearly outlined in the terms of service agreed to by ***************************;at the time of purchase.

  In an effort to address this issue, we have terminated ******************************* ************ subscription to halt any future charges. Furthermore, we have processed a refund to his account.

  Thank you for your attention to this matter.

  Customer Answer

  Date: 02/21/2024

   
  Complaint: 21281256
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

  I reject the above statement as it contains one falsehood. The company does not clearly explain they are locking you into a membership for simply purchasing a golf club. That is why they have so many complaints. They are being deceptive. They can fix this by separating the purchasing of the golf club from the membership, but they wont because that is the scam they are running. Tell the truth, Performance Golf, and the complaints will stop pouring in! 

  

  Business Response

  Date: 03/08/2024

  To whom it may concern:
  
  I hope you're doing well.
  
  I am reaching out in response to the complaint filed by *************************** regarding the recurring charges on her account.
  
  We have promptly addressed ********'s inquiry regarding the charges and provided clarification on the terms of service agreed upon at the time of purchase.
  
  I can confirm that we have successfully canceled the ************ subscription and issued a refund for the related charges. There will be no recurring charges on ********'s account moving forward.
  
  I trust this resolution brings about an amicable conclusion to the matter.
  
  Thank you.

• Initial Complaint

  Date:02/09/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a service for $47 from Performance Golf They charged me and never gave me access to the purchase.I have used this company before so my email was on file but I did not know the password so could not create a new account I attempted to reset the password but never received anything back after several attempts.I tried their "Contact Us Page and got a "Sorry, You're not allowed to do that" when submitting a request to rest my password.

  Customer Answer

  Date: 02/12/2024

  Performance Golf has reached out to me and responded to my issue to which I am satisfied and this claim can be marked as resolved.

  THanks

   

• Initial Complaint

  Date:02/06/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 7, 2023 I purchased a "slice fixer" video for $47 (Order #CCB485867B). The video was received without issue.Subsequently my December 2023 credit card statement showed an UNAUTHORIZED charge by Performance Golf for $499. Upon review of other previous statements I notice more UNAUTHORIZED CHARGES :9-23-23 $*********** $*********** $*********** $499 Total UNAUTHORIZED CHARGES $586.I see now that this is an ongoing scheme based upon several other significant complaints and should be referred for prosecution.

  

  Business Response

  Date: 02/19/2024

  To Whom It May **************** hope this message finds you in good health and spirits.

  I am reaching out to address the issue raised by ********************* concerning his request for a refund of the $586 charge on his account.

  This particular charge pertains to his Champions Pass package. Records indicate that on November 21, 2023, ********************;engaged with one of our Phone Sales representatives and consented to our offer of a 30-day free trial for the Champions Pass. This trial granted him instant lifetime access to the Performance Golf training library, which boasts more than ************************************************************************ golf, including top players and instructors, aimed at enhancing every facet of his game.

  According to the trial's terms, should the subscription not be cancelled before the trial's conclusion, an automatic charge of $586 plus tax would be applied. It appears we did not receive a request from ********************;to cancel the Champions Pass trial within the stipulated timeframe.

  In response to this oversight, we have processed a full refund for *********************. He can expect the refund to be reflected in his account within the next 1-2 business days.
  

  Thank you for your attention to this matter.
  

  
  

• Initial Complaint

  Date:02/02/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/2/2024 I ordered a $47 video series to improve at golf. A few days later I received a phone call from a man representing Performance Golf who advised that I had what I remember to be a 30 trial subscription for " lifetime access to the entire library of Performance Golf training courses" called Champions Pass, however I was charged $499 long before 30 days. They had my credit card information from when I had originally purchased the video series for $47. I called and had to leave voicemails as well as emailed twice (please see supporting documents). I was told in the first email that they would "make it right" and I would receive a phone call within 72 hours. I never received a phone call, and over a week later they still had not credited my card. I called and emailed on 1/31/2024 in which I indicated I might contact the **** I received a phone call later that day from a woman who continually tried to either keep me as a Champions Pass member or sell me some other subscription to which I repeatedly told her exactly what I wanted: my membership canceled and my credit card refunded the $499. She told me I would receive an email within 72 hours showing my membership canceled and my card refunded. I have not received an email, and my card has not been refunded. It's interesting that when I first emailed and called and requested that the "scratch club" membershp costing $29/month was immediately canceled (see supporting documents). I want to be refunded the $499 charge on my card as soon as possible and frankly the $29 charge as well. It appears others have had this same issue with the same business per the other complaints. Their business practices are not above board, and they DO NOT do what they claim they will. If this is not resolved via BBB, I will contact the ****

  

  Business Response

  Date: 02/19/2024

  To Whom It May **************** hope you are well.

  I am reaching out to address the issue raised by ***************************** concerning his request for a refund of the $499 and $29 charges on his account.

  This particular charge pertains to his Champions Pass package and ************ subscription. Records indicate that on January 4, 2023, *************************;engaged with one of our Phone Sales representatives and consented to our offer of a 30-day free trial for the Champions Pass. This trial granted him instant lifetime access to the Performance Golf training library, which boasts more than ************************************************************************ golf, including top players and instructors, aimed at enhancing every facet of his game. According to the trial's terms, should the subscription not be cancelled before the trial's conclusion, an automatic charge of $499 would be applied. It appears we did not receive a request from *************************;to cancel the Champions Pass trial within the stipulated timeframe.

  
  In response to this oversight, we have processed a full refund for *****************************. He can expect the refund to be reflected in his account within the next 1-2 business days.
  

  Have a blessed day!
  

  Customer Answer

  Date: 02/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************