Business Profile

Auto Rentals and Leasing

Sixt Rent a Car, LLC

This business is NOT BBB Accredited.

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Important information

Customer Complaint:
This Review reflects complaint activity for the corporate owned locations listed within the 8 states that is contained in this report. Please file your complaint with the BBB that services the area that the rental company is located in to ensure it's handled promptly.

Complaints

This profile includes complaints for Sixt Rent a Car, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,277 total complaints in the last 3 years.
1,061 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/08/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The rental company provided us pictures of damage identified when we were returning the rental vehicle but they could not provide the pictures of the vehicle upon initial pickup that proved the condition at pickup. The pictures were taken by the same system but they stated they are unable to provide the before photos. They are trying to file a damage claim without providing us the before pictures.
Business Response
Date: 01/09/2025

Thank you for contacting the Sixt US Claims Department.

Each vehicle is inspected after each rental prior to being made available for the next rental. By signing the rental agreement, you confirmed the above-mentioned vehicle was handed over to you in a damage-free condition or with the pre-existing damage(s) listed on your contract. Upon return of the vehicle, new damage was discovered and documented.

According to the terms of your rental agreement, you are obliged to return the vehicle in the agreed condition. As this was not the case, we are holding you liable for the damage(s).
Should you have any documentation showing the damage(s) to be pre-existing, we kindly ask that you send them for review.

Please remember to reference your damage number for us to properly process your request.

Thank you for your cooperation regarding this matter.
Customer Answer
Date: 01/10/2025
There was no damage to this vehicle and the company is unable to provide the pictures taken at our pickup of this rental. There are many other complaints about this company and other renters who are experiencing this problem. Totally fabricated and an attempt to collect on false claims.
Customer Answer
Date: 01/22/2025

Complaint: 22786681

I am rejecting this response because this is a fraudulent claim as evidenced by the multiple other complaints from previous customers. There were no damages to this vehicle and the photographs that were provided of said damage are altered and not original photographs. The representative could not produce before pictures of the vehicle. This vehicle was visually inspected by both my spouse and I and no damage was noted. This is a fraudulent claim and I hope that other customers are aware of this companies practices.

Sincerely,

******* *****
Business Response
Date: 01/23/2025

Thank you for contacting the Sixt US Claims Department.

Each vehicle is inspected after each rental prior to being made available for the next rental. By signing the rental agreement, you confirmed the above-mentioned vehicle was handed over to you in a damage-free condition or with the pre-existing damage(s) listed on your contract. Upon return of the vehicle, new damage was discovered and documented.

According to the terms of your rental agreement, you are obliged to return the vehicle in the agreed condition. As this was not the case, we are holding you liable for the damage(s).
Should you have any documentation showing the damage(s) to be pre-existing, we kindly ask that you send them for review.

Please remember to reference your damage number for us to properly process your request.

Thank you for your cooperation regarding this matter.
Initial Complaint
Date:01/07/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a car with Sixt Rental company in *********. I got an email saying I owed for damages. The claim was timed 3 mins after the drop off. I didnt even have my luggage out in that time. The *** walked around said hope you had a nice trip and said nothing about damage. The company has now sent an invoice for $619.30 along with a copy of an invoice for $25. They paid a $25 fix fee but are invoicing me for the value of the damage and not what it cost to fix it. I do not agree with the damage charges, I did not receive a phone call or email in regard to my response of disputing the damage.
Business Response
Date: 01/09/2025
Upon review of ******* Stovalls damage file, we have decided to close and no longer continue financial pursuit of it. Our decision does not imply an acknowledgement of any statutory duty, and is based upon goodwill only. We look forward to the opportunity to service his/her rental needs in the future.
Customer Answer
Date: 01/09/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *******
Initial Complaint
Date:01/07/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a car for 5 days from the ************* from SIXT rental via ******. We returned the car as planned and did a walk around with their personnel and the car was accepted, no damage reported and to our knowledge there was no damage, the car was working fine. Six days later I received an email claiming damage to the passenger door, a 5-10 cm scape down to the primer and a request for $700 to repair the damage. I have denied this claim with the company at this time. However, a web search has turned up many other instances of the exact 'damage' found on cars days after their return. I believe this is a scam.
Business Response
Date: 01/09/2025
Upon a final review of ******* ******** damage file, in a effort of goodwill we have decided to close and no longer continue financial pursuit of it. We look forward to the opportunity to service his/her rental needs in the future.
Initial Complaint
Date:01/07/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Returned a rental car to them on Oct 7 (one of many rentals I've done with them). Lady inspected car in my presence and informed me that everything was fine and I could go. Two days later I get an email claiming some alleged damage to rims, which I responded claiming car was inspected in my presence and no damages were noted. They never replied to case and now I get a bill for $1,624.06 for such damages.I cannot be held responsible on damages once I turn over the keys. Any damage should have been noted at time of return in the same manner that they do at the time of rental.
Business Response
Date: 01/08/2025
Upon review of ******* ***** damage file, we have decided to close and no longer continue financial pursuit of it. Our decision does not imply an acknowledgement of any statutory duty, and is based upon goodwill only. We look forward to the opportunity to service his/her rental needs in the future.
Customer Answer
Date: 01/08/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ****
Initial Complaint
Date:01/07/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Rented a car at Ft. ****************** on 10/2 until 10/4. When I drove in to return the car, the return instructions were not very clear, so I entered the garage and parked the car right where I picked it up on 10/2. I was approached by an irate worker asking me why I did not stop at the "check-in." It was not clear it was a "check-in." I apologized and told him I didn't realize and, as such, simply parked in the same slot I picked up. Within 1 min of parking, having him yell at me, and unloading - he immediately pointed out a 1 cm black spot on the front bumper. I said, "oh, that must have been from the previous rental, because I picked up the car, drove to the hotel, parked in the lot for 2 days working at the hotel, and returned the car". He continued to say that I would receive communication from Sixt about the damage. I almost ignored it because yeah - IT WAS NOT ME! With no human involved, I assumed I would have been told of any damage in advance when I picked up the key. The car was pretty new with 10k miles. Again, I wasn't told about the "ding" until I returned the car to the very "rude" parking attendant. When I went to check out at the desk - I had yet another issue I will describe shortly, but I talked to the Manager, and he said the damage was logged on the rental before mine. I should not be responsible for a ding I did not cause. Great! Problem solved! Not to mention the extra $280 on my bill when I picked up due to the desk agent's bait and switch saying $5 more for this car - and it was really $65 more per day. On 12/31, I get a letter saying I owe almost $900. I have attached my whole experience as it won't fit in here.
Business Response
Date: 01/08/2025
Upon review of ******* Gamboagriggs damage file, we have decided to close and no longer continue financial pursuit of it. Our decision does not imply an acknowledgement of any statutory duty, and is based upon goodwill only. We look forward to the opportunity to service his/her rental needs in the future.
Customer Answer
Date: 01/08/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I appreciate the opportunity Sixt has offered for them to serve my rental needs in the future. I will absolutely NEVER rent from Sixt again, and will be sure to tell all my family and friends about this terrible experience.
And a special thanks to BBB for allowing us consumers the opportunity to share our experiences.

Sincerely,

*** ******
Initial Complaint
Date:01/07/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Got a car from Sixt from 12/8-12/12/24 (res#**********).I was given a heavily-used (28k mi) Camry with scratches/dings on all 4 sides.The pre-inspection process was for me to catalog all the damage in a dim parking garage,& submit photos via app to be added to the existing photos on the app of all the current damage.Upon return,a Sixt attendant took 10 mins going over the car using a flashlight,then gave me an all-clear & sent me on my way,confirming my original estimated total price.Within a few days,I received an email from Sixt arbitrarily assigning one of the many scratches to me along with a staggering $755 bill.I let them know of the vehicle condition above,that I caused no additional new damage,and twice requested that they forward me the check-in photos from the Sixt app so I could establish that 1 scratch of many was not my responsibility.They refused to furnish me the requested info,&simply stated they determined that scratch was mine and therefore I had to pay the $755 or face further action.I submitted a claim to my ***** card even tho I deny any responsibility for the damage;***** covered $609 of the demand,presumably leaving the rest to me because Sixt's unreasonable claim for "diminished value" due to a scratch would not be covered.Sixt keeps sending threatening demand emails despite having been advised of this (Assurant claim #********).I'm filing this complaint bc this is clearly a practice prejudicial against the customer,used as a revenue generator to compensate for Sixt's low advertised prices (& high damage waiver costs,which I declined due to *****'s coverage for actual damage).The practice of putting the responsibility upon the customer to independently/ unassisted catalog the many damage points on a vehicle & then have a trained employee aggressively find any "scratch" upon car return is predatory and the inability to effectively appeal is unfair,as Sixt refused multiple requests to allow me to examine the many points of pre-existing damage.
Business Response
Date: 01/08/2025
Thank you for providing your claim information.

We have sent the bill to your coverage provider and will correspond with them directly regarding this matter.

Should we need additional information from you, we will contact you.

Thank you for your cooperation regarding this matter.

Customer Answer
Date: 01/08/2025

Complaint: 22780070

I am rejecting this response because: I've already done the legwork with my credit card's insurance provider. This doesn't excuse the prejudicial business practice, and doesn't clarify whether I'll be further penalized for Sixt's administrative fees beyond the "alleged" damage (one of many scratches on that car) that ***** agreed to cover.

Sincerely,

******* *******
Business Response
Date: 01/09/2025

Thank you for contacting Sixt Claims Department.

You will not be billed for the adminstration fees balance that was not covered by your coverage provider. At this time,**** is awaiting payment from your insurance provider.

If you have any additional questions please let us know.
Customer Answer
Date: 01/09/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *******
Initial Complaint
Date:01/07/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a car from Sixt on dec. 3 to Dec. 6 at ****************************. Upon return I did a walkaround of the vehicle with a Sixt employee and no damage was noted. On Dec. 30 I received an email stating that there had been damage to the left rear wheel rim of my rental, and did I have knowledge of the damage. I replied that I did not have knowledge of any damage while I was driving the car. On January 3, I received an email saying that I owed $1,338.75 for the replacement of the wheel rim and an administrative fee. There were no pictures showing damage. My contention is that 24 days to notify me gave plenty of opportunity for this damage to have been caused after I returned the car, and I don't think that I should have to pay without proof that I caused the damage.
Business Response
Date: 01/08/2025
After review of the ******* ******** file and all available information, we have decided to continue financial pursuit of the referenced damage file.
Customer Answer
Date: 01/21/2025

Complaint: 22778304

I am rejecting this response because: I did not receive any correspondence from Sixt that proved that the damage was done while I was renting the vehicle. The fact that it took over 3 weeks to notify me means that there were multiple opportunities for the damage to have occurred after I turned the car in. Also, when I Googled Sixt reviews, about one third of the comments were that Sixt tried to charge for damage that the renter says did not occur, so it seems that there is a pattern here.

Sincerely,

**** ******
Business Response
Date: 01/22/2025
We apologize that our reply could not be a more favorable one but after a careful review of your claim there is no indication that this damage was preexisitng.

Unless you can provide some evidentiary documentation to show that this damage was present prior to your rental period, then we will continue financial pursuit of this claim.

We kindly ask for your understanding and given the background and extent of the damages, we are asserting our right to claim damage compensation from you as per the rental contract agreed to at the time of your rental.

Thank you for bringing this matter to our attention and giving us the opportunity to review it.
Customer Answer
Date: 01/23/2025

Complaint: 22778304

I am rejecting this response because:
I know that this is a your word against mine situation, but I still think that it is wrong to wait over 3 weeks to say that the damage was caused while I had the car. There were many opportunities for the damage to have occurred after I returned the car. I also have a hard time believing that a scratch would necessitate replacing the wheel rim. I owned a *** 3 Series for 13 years, and know how it can be easy to scratch a wheel rim, but I have a hard time believing that Sixt would replace the rim every time it would get scratches. Plus the nearly $300 administrative fee seems like a way to soak customers. I have rented a lot of cars in 40 years and I have never had a damage claim. I rent a car about once a month, and I like the fleet that Sixt has, but I won't be renting from them any more.

Sincerely,

**** ******
Initial Complaint
Date:01/06/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This was my second rental I had with Sixt. Rented my vehicle from Sixt at the ********************* in *********, ** on November 7, 2024 for 28 days after having to extend while my car was in the shop for repairs. When I rented the vehicle the company had all of the contracts and paperwork stored electronically. I was never able to look at the pre-existing damage documents as they never loaded onto my device via their app or their website so I was not able to check for damage. The whole time I had never struck any part of the vehicle to cause any damage. I dropped the vehicle off at the ***************************** location and was told I was all set and to leave the keys in the vehicle. Within minutes of drop off, I get an email from Sixt accusing me of damage. On *****, I get another email asking for my side of the story. I supplied an answer and submitted the form back to them. On *****, I get another email saying saying I damaged their vehicle during my rental period. They claim that I was indemnified to them for damages that occurred to the front drivers fender wing. As stated previously, I never hit the fender on anything. This seems to be a tactic by **** to get money out of customers. Many people are complaining about this all over the internet. People are being sent damage claims because they didnt buy the optional damage waiver insurance. Its giving me great caution if I world ever rent from this company again. Big time scam.
Business Response
Date: 01/08/2025
Upon review of ******* ****** damage file, we have decided to close and no longer continue financial pursuit of it. Our decision does not imply an acknowledgement of any statutory duty, and is based upon goodwill only. We look forward to the opportunity to service his/her rental needs in the future.
Customer Answer
Date: 01/08/2025

Better Business Bureau:

I have reviewed the response made by Sixt Rent a Car, LLC in reference to complaint ID ********, and find that I am happy and satisfied with the resolution given to me.

Sincerely,

***** ******
Initial Complaint
Date:01/06/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a car from **** from 11/5/2024- 11/15/24. I had no accident or damage to the car. In fact, I have included images of the odometer and indication that when I rented the car, the regular maintenance was far past due. I had problems with the car's steering, and maintenance light came on referring to issues with the tires and oil. At my own expense, I went to an oil and tire repair business to have these investigated. They obviously do not maintain their cars. I had a long conversation with their service representative when these lights appeared, with no help from the company.I was just sent these photos of damage, demand for payment for repairs, and I can't even determine what they think happened, but if there is something there, I did not do it. Judging from the other complaints that are similar to mine, this company makes tries to **** customers into paying for damages they did not incur. I have included their photos, and paperwork, including my photos of the proof of the company's overdue maintenance. Notice the date was two months prior to my renting the vehicle. I want the company to rescind this bill for payment of damages.
Business Response
Date: 01/08/2025
Upon a final review of ******* Russells damage file, in a effort of goodwill we have decided to close and no longer continue financial pursuit of it. We look forward to the opportunity to service his/her rental needs in the future.
Customer Answer
Date: 01/08/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** *******
Initial Complaint
Date:01/05/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a car on Oct 18 2024. I flew into ******************. Upon the return of the vehicle, nobody checked me in and I left it in the return lane. I got a notice that I damaged to car down to the primer on the edge of the door. I did not damage anything on the car. If I had I would have been aware of the damage and compensated them but I did not do this damage as I would have known if I had.
Business Response
Date: 01/08/2025
Upon a final review of ******* Clarks damage file, in a effort of goodwill we have decided to close and no longer continue financial pursuit of it. We look forward to the opportunity to service his/her rental needs in the future.
Customer Answer
Date: 01/21/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** (katy) *****
Customer Answer
Date: 01/21/2025
I was pleased with the BBB in the case against the Sixt car rental. However this is an existing situation where they falsely accuse venerable people of damaging their rentals and they just pay it so as not to have this situation haunt them. Something needs to change with their accusations when there was no damage!

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Sixt Rent a Car, LLC is NOT a BBB Accredited Business.