Complaints

This profile includes complaints for Sixt Rent a Car, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Sixt Rent a Car, LLC

  PO Box 8188 Fort Lauderdale, FL 33310-8188

• 

  Sixt Rent a Car, LLC

  3900 NW 25th St STE 414 Miami, FL 33142-6705

• 

  Sixt Rent a Car, LLC

  1366 S Federal Hwy Pompano Beach, FL 33062-7209

• 

  Sixt Rent a Car, LLC

  1610 Washington Ave Miami Beach, FL 33139-3107

• 

  Sixt Rent a Car, LLC

  279 N Federal Hwy Boca Raton, FL 33432-3923

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/31/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a *** X3 via *********** for my U.S. trip from June 24 to July 4. Sixt confirmed multiple times that I would receive a *** (X3 or X4), not other models, because it was a long drive and I am used to ***. However, at the *********** pick-up location, I was told no *** was available, despite a *** X3 M Sport being on site. I was refused that car and instead forced to pay $1,800 extra for a *** X5, which I did not want and which lacked the Adaptive Cruise Control I had requested. This upgrade was presented as the only option and I felt coerced due to time pressure. I was refused to cancel the booking because it passed the 48 hours cancellation policy. I was denied a refund despite Sixts failure to provide what was promised. I was forced into this deal. I seek a refund of the $1,800 upgrade charge.

  Business Response

  Date: 07/31/2025

  Upon further review of your inquiry, our records indicate the Choice Upgrade was already removed earlier today.  As a result, we kindly ask that you allow up to 3-10 business days for reflection of the $1,578.15 refund to your account.

  Customer Answer

  Date: 07/31/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ***

  Customer Answer

  Date: 08/01/2025

  Thank you for your prompt help! I would like to write a good review, but cannot find the link. Could you send me one?

  best regards 

  ***** ***

• Initial Complaint

  Date:07/29/2025

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 20, 2025 while traveling in *****, I rented a car on this date. The initial car had a previous condition report showing trasmission defect. I left airport in ************ and the front was shaking violentl. Upon erntering hotel in the late hour i call customerService and told them car not safe to drive. Next day on March 21 a tow truck from company was dispatched and car as myself were transported back to Airport pick up locarion. At the counter, i was notified there no vehecles avaible, and that would have to ugrade my rental and waive the fee. I returned the car on March 29 with the upgrade charges addded for a total of ****** Euros. On June 17, i recceived a colledction demand from ************************ of ****** euros, which disregards my attempts to coumminicate with them, which includes fines, fees accrued after June 1 and report showed fraudulent fuel charge while the car retun report showed full. I responded on 6/17 and on 7/9 which were ignored. As a rusult of charges on my credit card, i filed a dispute with ******************* and their invistigation with merchant and renter resulted in a favrobile decesion that i was not responsible and that the charge back would remain, This notification by letter dated May 16, 2025. I attemprted to offer a good will settlement which was ignored. It remains in collection, which should be reversed as the charges were illegal and not accurate.

• Initial Complaint

  Date:07/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently made a reservation through your platform, but unfortunately, I mistakenly booked a vehicle at the **** location in ********, ******, rather than our intended destination of ********, *****. Regrettably, I did not notice this error at the time of booking. After reviewing the invoice I received via email, I realized it did not specify the state or branch location, which made it difficult to catch the mistake prior to travel.Upon realizing the issue, I promptly canceled the reservation. However, I am kindly requesting reconsideration for a refund of the $200 cancellation deposit. While I understand the booking error was mine, I truly believe the lack of clarity in the confirmation documentation contributed to the confusion. Additionally, Id like to respectfully note that I would have been more than happy to rebook at a correct **** location had that option been available to me. I contacted your phone support and was informed that cancellation was the only option.

  Customer Answer

  Date: 07/24/2025

  This complaint can be marked resolved. After filing the BBB complaint. The customer service team at **** has reached a satisfactory resolution. 

• Initial Complaint

  Date:07/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against Sixt Rent A Car due to a disputed damage claim that was escalated to collections despite my repeated objections and the lack of conclusive evidence that I caused any damage.I rented a vehicle from Sixt and returned it in good condition. No Sixt employee was present during the return process, nor was I given an opportunity to review or sign any post-return inspection form. Days later, I was notified of an alleged damage claim.Sixt provided photos of the damage; however, these photos were taken after I returned the vehicle and do not demonstrate that the damage occurred while the vehicle was in my possession. There is no time-stamped evidence or third-party verification showing the vehicles condition at the exact moment of return, nor confirmation that the vehicle was not moved, handled, or damaged by others in a prior rental (including Sixt staff) after I left.I made good-faith efforts to resolve this with Sixt, requesting documentation and explaining my position. Nevertheless, they forwarded the claim to a collection agency (Summit Collects), which I only recently heard from for the first time despite Sixts claim that they had been contacting me.This situation has caused unnecessary stress and raises concerns about Sixts handling of post-rental damage claims without adequate documentation or process transparency. I am requesting that Sixt recall the claim from collections, a full withdrawal of the disputed charge, and written confirmation that this matter will not be reported to credit bureaus.

  Business Response

  Date: 07/25/2025

  Upon review of ******* Hallaks damage file, we have decided to close and no longer continue financial pursuit of it. Our decision does not imply an acknowledgement of any statutory duty, and is based upon goodwill only. We look forward to the opportunity to service his/her rental needs in the future.

  Customer Answer

  Date: 07/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:07/24/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a car from Sixt on 7/8/2025 that was picked up at SAT and was to be returned to *** on 7/11/2025. After picking up the keys, I found the car and immediately noticed damage so I walked around the rest of the car and noticed other scratches, however, I only took photos of the most obvious. There was no Sixt *** around. When I returned the car to ******, the Sixt "cust. ***. ***." immediately said,"Did you do this?". I said no, nor did that damage to the front. A couple of days later, I got a message from Sixt claiming damage to the car, which I refuted. On 7/23/25, I got an email from Sixt damage claims with an invoice for $1256.25! The documentation they provided actually refuted their claims. This is my response to Sixt: The original rental agreement dated 7/8/2025 notes the specific damage to the car (including scratches to the driver side) that you claim occurred during my rental period as well as the damage to the front passenger side.The damage assessment from The **** Group dated 7/10/2025 indicates that the damage being assessed was for a T Bone Collision on the left driver door. There is no evidence of a collision. The mileage indicated on the damage assessment from The ************** is 608 odometer miles. The ACTUAL MILAGE on the car at the time of my rental period was *****. Clearly this damage assessment was made at a previous time as I did not go back ***** miles and drive the car. Since this false and egregious claim of damage was sent to me, I have conducted research and found that Sixt is involved in a large Class Action lawsuit for ***eated claims of damage billed to multiple customers for the same damage. This appears to be what has happened once again. Bottom line, the car had damage all over that had not been corrected before my rental as indicted in my rental agreement and seemingly based upon the damage assessment for the same car when it only had 608 miles.

  Business Response

  Date: 07/25/2025

  Upon review of ******* Wards damage file, we have decided to close and no longer continue financial pursuit of it. Our decision does not imply an acknowledgement of any statutory duty, and is based upon goodwill only. We look forward to the opportunity to service his/her rental needs in the future.

  Customer Answer

  Date: 07/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:07/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a vehicle from SIXT Rent A Car in July 2024 for a period of four days. During the rental, the vehicle was towed due to circumstances outside of my control. I immediately attempted to recover the vehicle, followed all instructions from SIXT customer service, and returned the key as directed. I was later informed by SIXT via email that I would only be held responsible for the 4-day rental, which I have already paid.Despite this, a third-party agency (Fleet Response) is now pursuing me for $1,837.20, including charges for storage, a release fee, a key fee, and repairscosts that were clearly caused by SIXTs own delays in recovering the vehicle.I have reached out to SIXT and Fleet Response multiple times requesting written clarification and resolution. SIXT has not responded, and Fleet Response continues to pressure me with a proposed payment plan for the full amount, despite the documented communication from SIXT limiting my liability.Desired Resolution:I request that SIXT:Confirm in writing that I am not responsible for any charges beyond the original 4-day rental (already paid) and a towing service fee of $********** Fleet Response to close or adjust the claim accordingly.Stop all collection attempts for unjustified fees.I am submitting this complaint in good faith and with full documentation available upon request.

  Business Response

  Date: 07/24/2025

  After review of the ******* ********* file and all available information, we have decided to continue financial pursuit of the referenced damage file.

  Customer Answer

  Date: 07/25/2025

   
  Complaint: 23640415
  Im rejecting the companys response. 
  I am extremely disappointed by the companys decision to continue pursuing the full amount of $1,837.20. I have made repeated efforts to resolve this issue fairly and transparently.
  
  I have sent multiple emails and formal requests to SIXT, and to this day, I have not received any response. I am attaching the corrected final invoice that SIXT issued after acknowledging the error in the initial billing. This confirmed that I would only be responsible for the 4-day rental period, which has already been paid in full.
  
  Although **** issued a partial refund, that was only to correct overcharges related to the rental service itself. However, to be consistent and fair, this correction must also apply to the towing-related charges, because those feessuch as storage and releaseare directly tied to the same additional rental days that SIXT already confirmed were not my responsibility.
  
  I must also emphasize that nowhere in the rental agreement does it state that I was required to wait for SIXTs recovery team to retrieve the vehicle. I made multiple attempts to recover the vehicle myself immediately after it was towed. However, due to ***** internal process and delays from their designated recovery team, the vehicle remained at the towing lot unnecessarily, which is what caused all of the additional charges.
  
  Those charges are a result of SIXTs own handling, not my actions. I should not be held financially responsible for fees that stemmed from delays I neither caused nor agreed to.
  
  I remain willing to pay the $335 towing service fee, but I strongly dispute the remaining charges. I respectfully request that this case be re-evaluated and that this matter be closed accordingly.
  
  
  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 07/29/2025

  Thank you for contacting Sixts U.S. Claims Department.

  
  Please note that our Sixt Roadside team dispatches a tow once the necessary information is received. However, retrieval of the vehicle may take approximately 714 business days, depending on various circumstances.

  
  You are being billed for the towing service rendered during your rental period.
  Kindly be advised that you did not purchase our optional Roadside Assistance Waiver, which covers reasonable towing services. As a result, the towing charges incurred are your responsibility.

  
  If you have any further questions, please dont hesitate to reach out.
  

  Customer Answer

  Date: 07/29/2025

   
  Complaint: 23640415
  
  I am rejecting this response because, it does not address the core issues I have repeatedly raised.
  
  I am not disputing the towing service fee itself. What I dispute are the additional charges that resulted from ***** internal delay in recovering the vehicle, after I had already attempted to retrieve it myself.
  
  ***** own response confirms that recovery takes 714 business days. However, nowhere in the rental agreement does it state that I was required to wait for your team. I offered multiple times to recover the car immediately, but your customer service instructed me otherwise. That internal delay is what led to excessive towing-related charges, including storage and release fees, which are not my responsibility.
  
  In addition, SIXT already adjusted my invoice and refunded the overcharged rental days, confirming that I am only responsible for the original 4-day rental. The towing-related charges are directly tied to the same additional days that were deemed invalid by your own billing team. Therefore, it is only consistent and fair to remove those towing charges as well.
  
  Lastly, I returned the key as instructed, so the key fee is unjustified.
  
  I remain willing to pay the $335 towing service fee, but I strongly dispute the remaining charges.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:07/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date of the car rental from Sixt in ***************************** was from June 21 to June 27. The price paid to Sixt car rental through Priceline was $691.48. As I picked up the car, there was no one to walk and view the car they asked me to use a QR code which I could not access. As I dropped the car off, I asked for someone to review the car prior to leaving it. The woman attendant said that this was not done and to just leave the keys in the car. I later received a damage invoice for $850 for a scratch which I did not do. I have tried to resolve the issue with Sixt.

  Business Response

  Date: 07/24/2025

  Upon review of ******* Doermanns damage file, we have decided to close and no longer continue financial pursuit of it. Our decision does not imply an acknowledgement of any statutory duty, and is based upon goodwill only. We look forward to the opportunity to service his/her rental needs in the future.

  Customer Answer

  Date: 07/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:07/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rented a car and after return was processed, they attempted to charge over $700 for a scratch they blamed on us without any proof that it was not there before our rental, which would show it occurred during our rental period.

  Business Response

  Date: 07/24/2025

  Upon review of ******* Shibatas damage file, we have decided to close and no longer continue financial pursuit of it. Our decision does not imply an acknowledgement of any statutory duty, and is based upon goodwill only. We look forward to the opportunity to service his/her rental needs in the future.

  Customer Answer

  Date: 07/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:07/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We picked up our rental from SIXT at ****************** on 7/17 around 10-10:30pm. We did not pay for their insurance, and when we were assigned a car, they told us we needed to review a long list of ***orted issues (scratches/dents/etc) to ensure there was nothing more before we left???!!!! What?? There were pages and pages of things listed and I went right back into the office and told them it was impossible to do as it was darkyou cant see everything on a dark car at night, nor the windsheildand the car they assigned us was a hoopty for surethere were ****** and scratches and dents everywhere!!! He then said hed get us into something better, and put us in another same ****** Corolla but in better condition. Then the garage *** walks us out to the car and says h*** do the walk-around for us, as if he realizes what a joke this procedure is. He records some addl scrape damage under the front bumper and then says everything else looks fine. Well, we at that point trusted him to get everything looked at as he said he would doit was late and dark outside!!!!Upon return of the car, all was in perfectly same conditionand the garage guy is walking the car and circles what he called a new chip in the window!! What??!!! It looked the same as it did the night we arrived, and the windshield was in great condition actually?? No more no less! He tells me not to get worked up, that he simply needs to mark the chip so the car wash dudes take special care of it when they put it through the wash, as the heat and cold variance could cause it to crack. He said there were no issues to ***ort and then asked me to sign on the line. He said my $200 hold would be refunded within the usual 7-14 business days. Well OKGreat! So this morning, I open up my email to a damage claim from SIXT car rental?!!!! This is definitely a scam company!! Ive never experienced anything like it, nor will I ever agree to rent from SIXT ever again!

  Business Response

  Date: 07/21/2025

  Upon review of ******* Browns damage file, we have decided to close and no longer continue financial pursuit of it. Our decision does not imply an acknowledgement of any statutory duty, and is based upon goodwill only. We look forward to the opportunity to service his/her rental needs in the future.

  Customer Answer

  Date: 07/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *****

• Initial Complaint

  Date:07/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was wrongfully accused of causing damage to a vehicle.

  Business Response

  Date: 07/21/2025

  Upon review of ******* Aspells damage file, we have decided to close and no longer continue financial pursuit of it. Our decision does not imply an acknowledgement of any statutory duty, and is based upon goodwill only. We look forward to the opportunity to service his/her rental needs in the future.

  Customer Answer

  Date: 07/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ******