Complaints

This profile includes complaints for Sixt Rent a Car, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Sixt Rent a Car, LLC

  PO Box 8188 Fort Lauderdale, FL 33310-8188

• 

  Sixt Rent a Car, LLC

  3301 Coral Way Unit 106 Miami, FL 33145-2261

• 

  Sixt Rent a Car, LLC

  4332 Collins Ave Miami Beach, FL 33140-3288

• 

  Sixt Rent a Car, LLC

  705 5th St Miami Beach, FL 33139-6517

• 

  Sixt Rent a Car, LLC

  3025 SE 6th Ave Fort Lauderdale, FL 33316-4025

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There have been so many issues with this rental car that 2000 characters won't even cover a tenth of them. I prepaid for a minivan that I didn't receive, which was fine in the end, but then they gave me a lot of incorrect information when I tried to pick up the car. When I went back later, they didn't honor anything they had told me four hours earlier. Once they worked it out as best they could, they told me I was getting an upgrade, but it was actually a downgrade. It was not only the most unsafe situation to be in with my children, but I also ended up spending a lot more money on vacation for food because my luggage hardly fit in the car so food and a cooler was not an option. I even had to ship stuff home because of how unsafe the car was due to how packed it was. When my issue was "fixed" and I was able to pick up the car, it was finally about 7 or 8 at night. We ended up canceling a night of the reservation because I was annoyed and said I would rather drive 12 hours during the day and return the car the night I got home than pay for an extra day. When they made the changes, they kept the original return time of 12 PM, even though I picked up the car on their new reservation at 8 PM and they knew it wouldn't be back until at least 10 PM. I was then charged extra on top of all the other fees. ********* said it would be around $400, but it ended up being over $1000. Then the customer service line said they would look into my issues since the site said their manager would give us a call and offered $200 back, which was annoying but whatever and we accepted that for the inconvenience. However, I have not received those funds yet. I want them to take accountability for not giving me an upgrade, providing wrong information that cost me more money for the car and on my vacation, and I want a refund greater than $200. This trip was before Thanksgiving, and no resolution has been provided. I am happy to give more details when I have more characters to do so

  Business Response

  Date: 01/23/2025

  We are sorry to hear of the inconveniences incurred during your rental and apologize for the delay in refund.  Upon further review, our records indicate the $200 refund was incorrectly placed on the main invoice, but you did not recieve this because you prepaid through a 3rd party wholesaler.  To correct this, we have moved the refund to your secondary invoice which was paid directly to SIXT.  In addition, we have applied another $140.70 discount to offset the additional driver charge for the inconvenience.  We kindly ask that you allow up to 3-10 business days for the refunds to reflect to your account.

  Customer Answer

  Date: 01/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:01/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a car from Sixt, and I did not incur any damage to the vehicle. They sent me a threatening message to pay the damage for the vehicle or be sent to collections within 2 weeks of my receipt of the message. I contacted the general manager, ********* ********, who resolved my issue initially, handled it quickly and professionally. On 12/124/2024 I received a message saying that **** closed the file and said they were no longer pursuing me for any damage to the rental vehicle. Today (1/14/2025) I have received another threatening message asking for another $181.75 USD.

  Business Response

  Date: 01/16/2025

  Upon a final review of ******* Izensons damage file, in a effort of goodwill we have decided to close and no longer continue financial pursuit of it. We look forward to the opportunity to service his/her rental needs in the future.

  Customer Answer

  Date: 01/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:01/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dispute Regarding False Damage Claim Case Number: ********** First I am loyal sixt customer who spends thousands a year at Sixt this was disappointing. I am writing to formally dispute the damage claim associated with my recent rental, as outlined in Damage Case Number **********. I rented a *** X5 (License Plate: ******** under ********************** Agreement **********, with the rental period from July 12, 2024, to August 15, 2024.Upon returning the vehicle on August 15, 2024, in good condition at ******************, I received a damage report from Sixt on August 19, 2024, claiming that the vehicle sustained multiple damages. The damage report supplied to me alleges that the loss occurred on August 9, 2024, six days before the car was returned to Sixt. This timeline is impossible, the vehicle was still in my possession on that date and unable too be inspected then. The condition of the car was already poor when I rented it, with over ****** hard miles on the odometer and a faulty transmission I pointed out to your staff upon its return. I even requested a vehicle swap by email during the rental, citing the cars condition, but this request was not accommodated.Given the following discrepancies, the damage claim is entirely baseless:Date Discrepancy: The damage is reported to have occurred before the vehicle was returned.Delayed Reporting: The damage report was issued on August 19, 2024, four full days after the car was returned and was solely in your custody I request the following actions:Immediate cancellation of the damage claim for $3,403.01.Written confirmation that I am not liable for any *********** already possess the false report and other relevant documentation, including the rental agreement, damage report, and return details, to substantiate my case. I trust that Sixt will promptly resolve this matter and remove any unwarranted charges from my account.Thank you for your attention to this matter. I look forward to your swift response.

  Business Response

  Date: 01/16/2025

  After review of the ******* ********* file and all available information, we have decided to continue financial pursuit of the referenced damage file.
   Notwithstanding, we reached out to ******* ******* and will work out an amicable resolution.

  Customer Answer

  Date: 01/27/2025

   
  Complaint: 22809091
  
  I am rejecting this response because: in a nutshell, SIXT provided me with an inspection report which was dated a week BEFORE I returned the car so obviously thats not valid or credible. But this suggests clearly is that this is a report on the car prior to me, renting it that they already ha. Next SIXT had the car in their possession solely for 4 to 5 days before they even contacted me and theyve never given me photographs that are time stamped. So as  they have not given me one shred of credible evidence that the damage was caused by me . Also, just so you the  damage listed was in my original rental agreement as existing damage when I took possession of the vehicle again I am a loyal six custom. I am very disappointed by whats going on here, but I can assure you the damage was not done by me, there is no proof it was me and as you have provided me with a false report - its difficult to see why I would be liable for any  damage. 
  
  Sincerely,
  
  ******* *****

  Business Response

  Date: 01/29/2025

  We apologize that our reply could not be a more favorable one but after a careful review of your claim there is no indication that this damage was preexisitng.
  
  Unless you can provide some evidentiary documentation to show that this damage was present prior to your rental period, then we will continue financial pursuit of this claim.
  
  We kindly ask for your understanding and given the background and extent of the damages, we are asserting our right to claim damage compensation from you as per the rental contract agreed to at the time of your rental.
  
  Thank you for bringing this matter to our attention and giving us the opportunity to review it.

  Customer Answer

  Date: 01/29/2025

   
  Complaint: 22809091
  
  I am rejecting this response for several reasons:  

  First as per you response to the BBB SIXT states falsely that : "There is NO indication that this damage was preexisting and that  Unless you can provide some evidentiary documentation to show this damage was present you will pursue ....."

  Unfortunately when you as a representative of SIXT say there is NO indication that this damage was preexisting - that is clearly untrue and you might want to simply review your own rental agreement (in your possession)  to me. I copied and pasted the verbiage below -  and I attached it as well in part and in total
  

  Pre-Existing Damage Documented at Rental Pickup - From the rental agreement 
  
  According to your own rental agreement and the report provided by your staff at the time of pickup, the vehicle already had multiple areas of documented damage. Specifically:
  Bumper (Front, Passenger Side): Scratch, 5-10 cm, down to primer (listed twice).
  Door (Rear, Driver Side): Scratch, 5-10 cm, down to primer.
  Windscreen (Driver Side): Stone chip with crack.
  Additional minor damages to: 
  Door, rear edge Passenger side scratch **** 5 cm (down to primer)
  Door, rear Passenger side scratch **** 5 cm (down to primer)
  Windshield (US) Driver side stone chip surface only
  Steel rim front Passenger side scratch 5-10 cm superficial
  Door, rear edge Driver side scratch 5-10 cm superficial
  Bumper, rear Driver side scratch **** 5 cm superficial
  Door, rear edge Driver side scratch **** 5 cm (down to primer)
  As these damages were explicitly documented prior to the rental,, why would I  be held responsible for them and why did you say thee was no damage?
  
  

  Next SIXT has still not provided genuine Evidence of Damage -
  As per your agreement, Sixt is obligated to provide clear evidence linking the alleged damage to my rental period. Still to date I have not received ANY Dated Photographs for my vehicle upon return substantiating that the alleged damage occurred while the vehicle was in my possession

  Failure to Notify Within a Reasonable Timeframe
  I was not notified of the alleged damage until 4-5 days after returning the vehicle.  During that time, the vehicle was solely in Sixts custody, leaving it vulnerable to any damage which may have occurred totally unrelated to my rental. This substancial and unreasonable delay in notifying me, combined with the lack of evidence, raises significant questions about the validity of this claim. 

  Third a false Inspection Report: The inspection report of damage you provided, is dated around a week BEFORE the vehicle was, returned for inspection.This discrepancy alone invalidates its use, as the vehicle was not returned until August 15th so how did you inspect a week before again?

  
  Supporting Evidence
  To support my position, I reference the following:
  A copy of the rental agreement highlighting the pre-existing damage to the vehicle.
  The timeline of my rental and return process.
  Correspondence regarding this claim.
  
  Request for Further Clarification
  To fully evaluate this claim, I kindly request the following additional documentation from your records:
  Time-stamped photographs of the alleged damage.

  A class action lawsuit

  Lastly it seems that I am not alone in my troubles with SIXT it seems when doing a lawsuit review apparently -Sixt Rent a Car has faced allegations in class action lawsuits concerning the overcharging of customers for damages upon vehicle return. Notable claims include:
  
  Unauthorized Damage Charges: Customers allege that Sixt imposed charges for vehicle damages they did not cause. In some instances, renters received damage claims days or weeks after returning the vehicle, leading to allegations of fraudulent practices. 
  *****************
  
  Excessive Damage Fees: It is claimed that **** charged customers excessive amounts for minor damages or for damages that were pre-existing. 
  *****************
  
  Breach of Contract: In the case of ******** v. Sixt Rent a Car, LLC, plaintiffs alleged that Sixt imposed unauthorized and fraudulent charges in violation of Florida's Deceptive and Unfair Trade Practices Act. 
  ************

  
  Conclusion
  Based on the evidence provided and the reasons outlined above, I respectfully request that this claim be reviewed thoroughly and dismissed. Damages in question has been shown to predate my rental period as shown by your rental agreement, and for any other potential suggested damages, the lack of timely notification and invalid documentation further supports my position youre your claim against me is unfoundedl. 

  I am not looking for an issue with SIXT - this is not damage caused by me - I enjoy renting from them and I have a business account - I spend thousands with SIXT annually and if the damage was done by me I would own up to it but I did not cause the damage and since I did not I am certain  it occurred after I returned the vehicle and thats why you have no pictures dated on my return but days later as they are tagged.  
  
  Please confirm receipt of this letter and provide a written update on the status of this claim. Should you have any further questions or require additional information, do not hesitate to contact me at ***************************.
  Thank you for your attention to this matter. I look forward to resolving it amicably.
  Sincerely,
  
  Sincerely,
  
  ******* *****

  Business Response

  Date: 01/31/2025

  Upon review of ******* ******** damage file, we have decided to close and no longer continue financial pursuit of it. Our decision does not imply an acknowledgement of any statutory duty, and is based upon goodwill only. We look forward to the opportunity to service his/her rental needs in the future.
  
  
  
  

  Customer Answer

  Date: 02/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:01/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rented a car from Sixt Rental on Dec 4th, 2024. Picked up vehicle in lower level garage with very low lighting and looked over car as good as I could before leaving. Their was no attendant or employee present. My employee and I went to a business meeting and returned same day. We both can absolutely, with no problem, say that this did not get damaged by us. SIXT Charged me $1800 for rims that were scratched prior to pickup. THERE IS NO WAY THIS HAPPENED DURING MY RENTAL PERIOD. After looking at true reviews (not on their website), I see this is and has been happening to MANY people. The first 2 of 71 pages are attached to show you the Unbelievable Unless you see it Damage Scam reviews, many of which involve scratches on rims, which happens to NOT be covered by their insurance policy you can purchase from ****. I highlighted them for your review. Our God-given common sense tells you this does not happen this frequently unless it's intentional. We all know that the number of people that take the time out to put a review up is very small, as most people like myself have MANY other more important things to be doing, UNLESS it is for a very good cause. My review that I did do is not even up there. Keep in mind, these 2 pages are from only a few weeks, mostly from Dec and Jan - it is only Jan 13th! If we do the math on how many people have rented from Sixt in the last few weeks, and how many people do NOT write a review, and the amount of poor reviews for SIXT (648 out of 716), and how most of those poor reviews are from DAMAGE SCAMS and not 'my car wasn't ready', then we can easily conclude they are running INSURANCE SCAMS every day! PLEASE HELP RECTIFY THIS BUSINESS FROM OPERATING.Something needs to be done. This is out right insurance fraud. My insurance company should not have to pay for this. It is obviously another person's (maybe employee's) damage, but surely not mine.

  Business Response

  Date: 01/16/2025

  After review of the ******* ********** file and all available information, we have decided to continue financial pursuit of the referenced damage file.
   Notwithstanding, we reached out to ******* ******** and will work out an amicable resolution.

• Initial Complaint

  Date:01/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 22nd I picked up a *** 3 Series for a business trip from ********* to ***********. I picked it up and drove an hour home and it sat for the rest of the day on our gated property. The next day I drove to LA and it sat for about 8 hours in the hotel parking lot, then to a 2 hour meeting and then I drove back to my gated property. On the 24th I returned the vehicle to Sixt. The attendant looked the car over and said everything was fine. 2 days later I was sent an email saying I had damaged the car in two locations. One was a scratch on the driver's door and one was a scratch on the front bumper on the passenger's side. This would be impossible to do in one incident so Sixt, having told me everything was ok at the return lot is now, 2 days later, saying I was in 2 separate incidences with their car. I told them, that was impossible and I didn't damage their car. I didn't hear back from them until October 1st when they sent me a bill for $1255. I told them I didn't do it and explained to them that I wanted photos time stamped at the moment I picked up the car and the moment I dropped off the car.I explained to them my extensive car and racing background and that I would be aware if I damaged their car. I am also probably one of the most qualified and experienced drivers they rent to. I also pointed out that this seems to be their MO and all they have to do is read all the complaints on the Better Business Bureau to see that this is how they treat their customers. They didn't send any followup rebuttal or photos.They didn't reply to my email for 3 months and said I still owed the money. From here on out they will need to deal with the BBB and NV as well as FL state's attorney general.

  Business Response

  Date: 01/16/2025

  Upon review of ******* Godsils damage file, we have decided to close and no longer continue financial pursuit of it. Our decision does not imply an acknowledgement of any statutory duty, and is based upon goodwill only. We look forward to the opportunity to service his/her rental needs in the future.

  Customer Answer

  Date: 01/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:01/11/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 8th 2025, we made a reservation to rent a car on the same date from the Sixt location on ********************************* because we were very concerned about the fire situation in ***********. Our reservation number is D009575616. We made the reservation specifically for a compact car. When we arrived at the location, they said that they did not have any compact cars available and they could only give us ***s if we paid about 100 USD more. We opened ***** website and showed them that their location for the specific time and date we booked was showing the compact car option available and they said this is the way the Sixt website shows options. We wondered why a company would trick their customers into booking a compact car when the only option they have at the location are pricier ones. Because we were in a very vulnerable situation, we got the *** and paid extra when our reservation was for a much cheaper compact car. After researching, we have found many complaints about Sixt pulling the same stunt and tricking their customers into paying more on the web and we found it to be unbelievable. Especially during such a tough time when there is a really high chance for us to evacuate, we just wanted to get a compact car to move faster and made our booking accordingly for a compact car because Sixt showed it as an available option at that location. It is utterly illegal to deceive customers into paying more where **** can just say that they dont have that car model at that specific location. This is an open act of fraud and a business practice completely devoid of professional ethics. As the victims of this illegal bait-and-switch tactic, we are requiring a full refund from Sixt for exploiting people financially especially on such delicate times.

  Business Response

  Date: 01/23/2025

  We apologize for any inconvenience caused in this situation. We have applied a discount of $109.50 to offset the disputed choice upgrade charge and kindly ask that you allow up to 3-10 business days for reflection to your account.

• Initial Complaint

  Date:01/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12-3-2024, I received a call from ******** ****** of ********************************** regarding a vehicle I had rented from Sixth Rent a Car on September 24, 2024. They claim that I caused a dent in the vehicle while renting it months ago... I explained that I did not cause the dent. It was there when I rented the vehicle. We told the guy at the exit about it and he took pictures as we exited (according to my husband). I was busy figuring out how to operate the vehicle and figuring out directions. I am not familiar with car rentals; I had received an upgrade for free from the agent that signed me in. He never asked me to check out the vehicle for any damages. I naively thought that I got an upgrade because is was dented. I did not dent this vehicle; they need to look at their records of the renter before me. The biggest mistake I made was not checking this company out first. They are rated a 1 out of 5 - the poorest review possible. There were so many negative comments about their scams on line, I couldn't read them all. I am guessing this is the way they do business. I am not denying the dent. However, I did not cause the dent! I filed a complaint with the *** as well. I will not be paying for a dent I did NOT cause. They want $1,070.00 (damage and fees). I am not paying this bill.

  Business Response

  Date: 01/13/2025

  Upon a final review of ******* Cottons damage file, in a effort of goodwill we have decided to close and no longer continue financial pursuit of it. We look forward to the opportunity to service his/her rental needs in the future.

• Initial Complaint

  Date:01/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We rented with SIXT for our honeymoon this past October 2024. When we went to pick up our car, they upsold us a *** convertible for an additional $10/day as it was our honeymoon and they "had an excess of ***'s they were trying to rent" (their words). We decided to do it and confirmed the drop-off location in ******* (as we were driving to ****** for our honeymoon) when we picked up from *****. On our way to the *************** to return the car, from ******, we went through, at least, two construction zones with loose gravel areas. Upon arrival for the return, they inspected the vehicle and found a tiny scratch (picture attached and scratch circled on the car in orange - considered regular wear and tear to any other company as it was less than an inch) on the passenger door to which they let us know they'd be submitting a claim and we'd hear more. We have since been charged almost $500 for the repair to the door. When I called to ask about it I spoke with an incredible rude representative who stated they "could have taken it to an auto body shop for about $100-200 but instead took it to the *** dealership which caused the higher cost and we probably should have been charged no less than $700". He told me to just pay it now because the next person I try to talk to will raise the amount. I did call back a second time and talked to a very helpful representative and were able to negotiate it down 30% but we are now left with paying almost double the cost for the rental from the original quote.

  Business Response

  Date: 01/13/2025

  After review of the ******* ******** file and all available information, we have decided to continue financial pursuit of the referenced damage file.

  Our Sixt vehicles are appraised by The ************** entity which is a very reputable company that has been in business for decades.
  
  Based on their professional background and many years of experience we do trust their expertise.
  
  We are always transparent with our renters and will not attempt to charge fees that are not necessary to the replenishing of our vehicle(s).
  
  The renewed contract with the rental branch shows no variances at the time the damage was documented.
  
  Given the background and extent of the damage(s), we are asserting our right to claim damage compensation from you as per the rental contract you agreed to.

  Customer Answer

  Date: 01/13/2025

   
  Complaint: 22794414
  
  I am rejecting this response because: the scratch on the car was less than 2 inches which is standard wear and tear from every other rental car company. **** does not list on their website or their rental agreements what is considered regular wear and tear nor did they let us know at time of rental that if we upgraded the car is taken to the *** dealership for any repairs. They have hundreds of the exact same complaint from other consumers for the same damage. They also listed this damage as collision when the car was never in an accident during our possession. We let them know at return and in many emails since, that we had to drive through multiple construction areas on our way from ****** to ******* with loose gravel that likely kicked up and hit the car. The scratch was not there when we left our hotel on the return day and only showed up when we got to the airport that same morning. 
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 01/16/2025

  We apologize that our reply could not be a more favorable one but after a careful review of your claim there is no indication that this damage was preexisitng.
  
  Unless you can provide some evidentiary documentation to show that this damage was present prior to your rental period, then we will continue financial pursuit of this claim.
  
  We kindly ask for your understanding and given the background and extent of the damages, we are asserting our right to claim damage compensation from you as per the rental contract agreed to at the time of your rental.
  
  Thank you for bringing this matter to our attention and giving us the opportunity to review it.

  Customer Answer

  Date: 01/16/2025

   
  Complaint: 22794414
  
  I am rejecting this response because: I never said the damage was prior to the rental, I am stating that it is regular wear and tear damage less than 2 inches in size that happened from gravel on the road. This is being classified by you as collision damage which it is not. Its comprehensive damage as it was done by something we could not control. The cost of the repair is excessive at almost $500 given the size of the **** on the vehicle as you can see in your picture. One of your representatives told me that this could have been done for $100-200 maximum if it would have been taken to an auto body shop. You chose to take it to a *** dealership which increased the price exponentially. It does not state in the agreement, nor did the representative at **** in ********* share with us, that if there was any sort of scratch or damage at all that it would be taken to a dealership to be repaired. We feel this is a very unfair cost that has been put on us for something we couldnt have controlled. 
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:01/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned a rental car to Sixt, and at the time of drop-off, they confirmed there was no damage. However, while I was still at the Sixt location, I received an email stating that there was a "5-10 cm superficial scratch on the rear passenger side bumper." I can assure you that there is no damage to the vehicle, and I have all relevant documentation, including photos, videos, and recorded conversations, to support this. I didn't know about this claim while I was there to show them that there is no damage. Additionally, Sixt owes me $149.79 for an oil change they made me do on their vehicle. Again, I have documented everything, including photos, videos, and recorded conversations.I

  Business Response

  Date: 01/13/2025

  Upon a final review of ******* Kinsleys damage file, in a effort of goodwill we have decided to close and no longer continue financial pursuit of it. We look forward to the opportunity to service his/her rental needs in the future.

  Customer Answer

  Date: 01/15/2025

   
  Complaint: 22791492
  
  I am rejecting this response because:

  Thank you for addressing this matter. The issue regarding the damage to the rental vehicle has been resolved, as confirmed by Sixt Rent a Car. However, I am still awaiting reimbursement of $149.79 for the oil change that Sixt instructed me to complete. I have closed my credit card account so Sixt will need to issue a check ($149.79) for the reimbursement. My address is listed below. Attached is the documentation related to the oil change, which Sixt has promised to reimburse but has not yet done so.
  
  **** *******
  ********************************************************
  

  
  Sincerely,
  
  **** *******

  Customer Answer

  Date: 01/22/2025

  Does Sixt have a deadline on when they need to respond by? 

  Customer Answer

  Date: 01/22/2025

  Please read all the correspondents in detail. The company **** me $150. When will I see that money?

  Business Response

  Date: 01/23/2025

  Upon further review of your inquiry, our records indicate earlier today an email communication was sent to the customer requesting bank details in order to complete a wire transfer to reimburse the oil change.  We are currently awaiting a response from the customer.

  Customer Answer

  Date: 01/27/2025

   
  Complaint: 22791492
  
  Please see the attached email from Sixt. They claim I will receive my check by Feb. 22. Based on my experience with this company, I am doubtful this will be the case. Please keep this complaint open until I receive the check. 
  
  Sincerely,
  
  **** *******

  ************

  Customer Answer

  Date: 01/27/2025

  Keep this cases open until Sixt sends me the check they promised by Feb 22 as this company needs to be held accountable for their actions/requests/promises. 

• Initial Complaint

  Date:01/09/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SIXT Car Rental Damage Claim (Alleged): On December 16, 2024, I rented a vehicle from the above mentioned branch. Initially, I was provided with a car ************** that made a loud noise when turning the steering wheel. Concerned about safety, I returned to the branch to request a replacement. The second car ******** ELANTRA)I was given had an extensive amount of preexisting damage, with a total of 10 items noted (See page two of the contract). At the time of the replacement rental, I requested a walk-around inspection to review the pre-existing damages noted on the contract. However, the agent on duty refused my request, instead instructing me to scan a ** code on the brochure to view the damage report, but the ** did not work, It asked to input rental agreement number and last name, which I did and the error response was INVALID INPUT. Finally I called customer service to go over the damages on the phone. This lack of customer service was concerning and unprofessional.Upon returning the vehicle, I was accused of causing new damages (see claim report), and the branch staff informed me that a damage report would be filed. Despite my protests and attempts to explain that all damages were preexisting, the team, including the manager, Mr. ******** *****, refused to review my rental contract or the damage report. Their combative and uncooperative behavior only escalated the situation.I spoke with a customer service agent (******), who confirmed that the damages on the contract were preexisting. This further highlights the unprofessional conduct and poor communication at the **************** branch.SIXT is attempting to charge for pre-existing damage in the amount of $1,815, which are unjust and will not be paid. I've paid $453 for the rental and there should be no further issues.

  Business Response

  Date: 01/13/2025

  After review of the ******* ******** file and all available information, we have decided to continue financial pursuit of the referenced damage file.
   Notwithstanding, we reached out to ******* ****** and will work out an amicable resolution.