Business Profile

Auto Rentals and Leasing

Sixt Rent a Car, LLC

This business is NOT BBB Accredited.

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Important information

Customer Complaint:
This Review reflects complaint activity for the corporate owned locations listed within the 8 states that is contained in this report. Please file your complaint with the BBB that services the area that the rental company is located in to ensure it's handled promptly.

Complaints

This profile includes complaints for Sixt Rent a Car, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,267 total complaints in the last 3 years.
1,063 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/16/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On return of rental car, SIXT claimed I did damage to bumper loading strip. Are you aware of the damage? I am not aware of this damage. Did you check the vehicle for damages?At the beginning of my rental Is there anything else you would like to say?I never saw the marks when picked up the car but if was very late at night and dark out so they may have been there. Have you checked prior rentals to see if it was identified before me? I open the trunk a few times and NEVER saw those marks. The car was parked during the week and NOTHING happened the few days I drove vehicle that would have caused the marks. First time I saw marks is when pointed out when I dropped off car. I also was not asked to walk around with SIXT worker and didn't see him circle orange marker either and feel they made the markers somehow and believe this is a scam. SIXT should investigate if this was reported before, if so SIXT did not annotated or fixed and trying to charge me. SIXT needs to send pictures of the damage and it should be confirmed by insurance adjustor. I reserved rental car through expedia with insurance. I also paid for additional insurance through ****. I feel this is an attempt to scam me out of $700 and insurance fraud that needs to be investigated. There are many similar complaints of SIXT doing this. I request SIXT to cancel this claim.
Business Response
Date: 03/17/2025
Upon a final review of ******* Schulzs damage file, in a effort of goodwill we have decided to close and no longer continue financial pursuit of it. We look forward to the opportunity to service his/her rental needs in the future.
Initial Complaint
Date:03/14/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Wednesday March 12th we returned our rental car and in a rush we forgot a pair of *** **** sunglasses in the back of the rental. Once we realized this at the airport, we attempted to call but they refused to forward us to the branch and made us fill out a lost and found form online. After 2 days the sunglasses have still not been located which means an employee has found them and stole them for their own use as they were expensive sunglasses. Their lost and found system is more like an if an employee doesnt want the item then well report it system. They have not reached out even after multiple reports filed and multiple calls made to their lost and found number, which no one ever answers.
Business Response
Date: 03/26/2025
We re really sorry to hear about your lost item and we will be happy to review and further assist.
We are having difficulties in locating the rental based on the information provided.
To further assist you, please contact us by phone at *************** or email us at service-*********** so we can further investigate this matter.
We appreciate your understanding.

Customer Answer
Date: 03/27/2025

Complaint: 23068875

I am rejecting this response because:that number is your basic customer service number. I have attempted to work with them numerous times and I am either directed to the website to file a claim, which I have, or hung up on.
I realized my glasses were left behind 20 min after dropping off the car. When I called the number you provided, they REFUSED to transfer me to your LAX location. Had I been able to speak with someone at the location, they could have found the glasses in the back of the car, exactly where I left them. Instead no one knows a claim is made and your employees are gifted with a new pair of expensive sunglasses because they dont turn them in. Unacceptable to provide a dead end support option to save face with the BBB.

Sincerely,

****** ******
Business Response
Date: 03/31/2025
We've made an attempt to locate your reservation based on the information provided; however, our search was unsuccessful. To assist you better, we kindly ask for additional details such as:

- The email address used during booking or presented at the scheduled pick-up.
- Your SIXT reservation confirmation or rental agreement number (usually a 10-digit number starting with "98" or "99"********).
- Date of rental pick-up, main driver's name, and pick-up location.

Once we receive this additional information from you, we'll conduct a thorough investigation to address your concerns and identify the root cause for resolution.
Customer Answer
Date: 04/01/2025

Complaint: 23068875

I am rejecting this response because:
Providing requested information
The RA is **********
Main Driver is ****** ******* (****************************)
Pick up from LAX location was Monday March 10th at 9:55am
Drop off at the *** location was on Wednesday March 12 at 5:54pm. There should be camera footage.
Car was a *** X3 AZ plates CWB8083

Sincerely,

****** ******
Initial Complaint
Date:03/14/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a vehicle form Sixt Denver from the period of 11-17-2024 to 11-21-24. I returned the vehicle on the 21st and checked the vehicle back in with one of their staff. The staff member said we were good to go and I questioned asking I do not have to sign anything to turn back in? He responded I didn't and I was free to go. I received my invoice on 11-21-24 at 642 pm noting balance paid and $0 outstanding. On the 22nd I receive an email that they had found a scratch in the center of the hood less that 5 cm down to primer and asked that I complete the attached questionnaire on the damage. On ***** at 1:23 I received an invoice for ****** stating for damage to the vehicle, I immediately disputed the claim at 1:37 notating the ** code they require you to use for damage had 7 or 8 damage indicators for scratches on the vehicle including a half torn front license plate and chipped front windshield and asked for the damaged pictures prior to rental showing all the notated issues. Sixt didn't respond and I forwarded the dispute back again on 12-28-24 again with no response. On 1-13-25 I forwarded the dispute back again letting claims know I hadn't received a response to my dispute, and I considered it rescinded and reversed. On 03-04-25 claims finally responding stating they cannot provide prior damage photos or documentation since any photos prior are not part related to the claim and it is my responsibility to document the prior damage. I received another email on 03-13-25 requesting payment by 3-20-25 to avoid additional charges. I do not see this as a valid claim considering the vehicle condition with multiple front damaged areas, no notification from the Sixt staff member at check in and no response for 2.5 months to the initial dispute and what looks to be a standard practice to claim damage on their customers and send additional billing. I didn't damage this vehicle
Business Response
Date: 03/17/2025
Upon a final review of ******* Dentons damage file, in a effort of goodwill we have decided to close and no longer continue financial pursuit of it. We look forward to the opportunity to service his/her rental needs in the future.
Customer Answer
Date: 03/28/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*** ******
Initial Complaint
Date:03/14/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
13 days after returning a rental car to the ************** in ****** I was contacted regarding damage to the vehicle. I did not cause any damage. I contacted Sixt and they said it was "superficial" and not to worry. Regardless of superficial or not I DID NOT CAUSE ANY DAMAGE. The vehicle was checked in and moved by their employee and nothing was noted. 13 days later they claim damage. This company has a long history of fraudulent damage claims and I will not stand for this. I received a notice from a colection ageny today after they told me not to worry about it. The pictures they included are not dated or time stamped. This is fraud! Date of rental was December 21st, nearly three months ago. I will not let this rest. This company needs to be held accountable for their fraudulent practices.
Business Response
Date: 03/17/2025
After review of the ******* ******' file and all available information, we have decided to continue financial pursuit of the referenced damage file.
Customer Answer
Date: 03/18/2025

Complaint: 23068677

I am rejecting this response because:
The damage was not caused by me. There are so many holes in your fraudulent claim. The pictures you sent were taken in the dark and the car was checked in AFTER your employee moved the vehicle the next day. We left something in the car and went back the following day and the employee told us they moved the car and also said everything was checked in without any problems. 13 days later they claim there was damage the agent did not originally see. The car had been moved and driven by other people at that point. I DID NOT CAUSE ANY DAMAGE.
Sincerely,

***** ******
Business Response
Date: 03/20/2025
Upon review of ******* ****** damage file, we have decided to close and no longer continue financial pursuit of it. Our decision does not imply an acknowledgement of any statutory duty, and is based upon goodwill only. We look forward to the opportunity to service his/her rental needs in the future.
Initial Complaint
Date:03/14/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
11/13/24: I rented a car from Sixt at ****************** . 11/17/24: I returned the car to the same Sixt location. 11/19/24: I recievd an email from Sixt advising me I "damaged" the car. They cited a 5-10cm scratch on the rear passenger side aluminum rim. I completed their webform attached to that email stating that I deny that I caused any damage to the car. In fact, the scratch they are alleging that I caused is so small, it's difficult to detect, but once you zoom the screen, you can see what they are allegeding, but then I can also see it (by way of zooming in, again) on the "before Pics). 11/20/24, I recived an email from Sixt acknowledging the claim form: We have received your details from the damage report and will evaluate your statement in the next few days. If we should have any questions, we will contact you unsolicited." They never reached out again. 11/23/24: I received an email from Sixt senior branch manage ********* ********* who thanked me for my feedback ad advised me to coplete the claim form when prompted. I had already dont that, so that was the last of my contact with Sixt. I stopped receiving emails until THREE MONTHS LATER.Feb 2025: Mail packet recived from ********************************** (dated Feb 12, 2025), wherein they advised that they were hired to collect the balance from me. The packet included the same after pic of the tire (zoomed in w a square outlining the "damage). In as much as I maintain there is no "damage" caused by me, I feel i shoudl highlight that I only drove the car for 3 days: there were no curbs at the homes, restaurants, or stores I visited. It was literally impossible for me to have cause a scratch close to the tire along the rim. I maintain the **** was already on the rim, although difficult to see in either pic. I have notified them to send the alleged claim thrugh my ins, Geico, and I will be happy to deny it through them. One ****** search will show hundreds of similar claims by ****.
Business Response
Date: 03/17/2025

After review of the ******* ******** file and all available information, we have decided to continue financial pursuit of the referenced damage file.
Customer Answer
Date: 03/28/2025

Complaint: 23066963

I am rejecting this response because: I contend that I did not cause alleged damage to the rental vehicle. I turned their demand for payment over to my insurer, *****. They are investigating the claim currently.

Sincerely,

******* ******
Business Response
Date: 04/02/2025
Thank you for contacting Sixt Claims Department.

The claim has been forwarded to an external provider for further handling and collection of the owed amount.

Fleet Response will submit correspondence with all pending documentation related to the claim.

Should you wish to contact them directly, they can be reached at ************.

Please reference the damage number or Fleet Response claim number.

Thank you for your cooperation regarding this matter.
Initial Complaint
Date:03/13/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, I rented a car from sixt car rental In *********** ******* on December3- 7, 2024. I dropped off the vehicle and everything was exactly as it was when I picked it up. I was in the vehicle the entire time and was parked at my daughters house while I was in town. Theres absolutely no way that any damage couldve been done to this vehicle while it was in my possession.Two days later, I was sent a report of which I responded to saying I have no idea this could possibly be damaged by me. 3 1/2 months later I get a $706 bill from sixT third party.Horrible experience, horrible car rental company want these charges reversed immediately.
Business Response
Date: 03/17/2025

After review of the ******* ********* file and all available information, we have decided to continue financial pursuit of the referenced damage file.
Customer Answer
Date: 03/28/2025

Complaint: 23063941

I am rejecting this response because:
I did not cause this damage to this vehicle. I believe this company is not acting in good faith.
Sincerely,

****** *******
Business Response
Date: 03/31/2025

Thank you for contacting Sixt Claims Department.

We understand that receiving a damage claim can be an unpleasant situation, however, we would also like to ask you for your understanding that we cannot waive our claim, as any damage is an out-of-pocket expense to our company.

Given the background and extent of the damages, we are asserting our right to claim damage compensation from you as per the rental contract you agreed to.

You may attempt to file a claim with your personal auto and/or supplemental insurance carrier. If you opt to file a claim, please provide us with the claim information so we may direct all subrogation documentation to them.

Thank you for your cooperation regarding this matter.
Customer Answer
Date: 04/01/2025

Complaint: 23063941

I am rejecting this response because: I did not cause this damage to this vehicle.

Sincerely,

****** *******
Initial Complaint
Date:03/13/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
11/8/24-11/17/24 Car was returned early morning . No attendant was there to look at the car. The only person there was some guy having cars pull within less than a foot from each other.Was told nothing we needed to do. Everything was good and did not need to do anything. We are very careful with this car and theres no way that this damage actually when we were driving. This company refused to deal with the third-party insurance, claimed they never received months later. They received their check in January *** are still harassing me. They are asking for a The evaluation charge, which is ridiculous at best. The third-party insurance paid for all but $153 as it is not a covered charge. This company is shady has done this so many times to other customers and I Do not want to be taken advantage of any longer
Business Response
Date: 03/17/2025
The file has been settled with your insurance payment and now settled in the amount of $637.03.
Customer Answer
Date: 03/18/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ******
Initial Complaint
Date:03/13/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On December 27, 2024 we rented a car from Sixt in ******, ** for our sons wedding. Upon arrival at **** the car we reserved was not available and the only remaining car was a black Chrysler Pacifica. (Approximately $650.00) We returned the car on January 2, 2025 and were told all is good.We have since received a letter from Sixt notifying us we owe $1180.00 in damages. They claimed there was a small dent with no paint on the rear bumper and a ***** **** on the front bumper. We received photos of the alleged damage that Sixt observed after our departure from the drop off. We requested photos of the vehicle when we took possession and we were told not available. This practice seems unscrupulous and contrary to good business practices. At this time we requested to speak with a supervisor and they were hesitant to put anyone on the phone. We are still awaiting a call back from anyone who is authorized to address this matter. ***** business practices are deplorable and should not be allowed to continue.
Business Response
Date: 03/17/2025

Upon review of ******* Nelsons damage file, we have decided to close and no longer continue financial pursuit of it. Our decision does not imply an acknowledgement of any statutory duty, and is based upon goodwill only. We look forward to the opportunity to service his/her rental needs in the future.
Initial Complaint
Date:03/13/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I reserved a Sixt rental car via Orbitz platform, to pick up in W ********** Weds 3/5/2025. That day, a large storm system disrupted many flights along the eastern **. My airline managed to work out a route to get me to ******************* (rather than PBI) later the same afternoon. I then attempted to call Sixt to modify my pickup location. They said I had to call Orbitz. ****** said they would need 24 to ******************************************************************************************************* refund. This was the first I heard that Sixts cancel/change policy was different from most of the other rental companies *** dealt with. I told them this was for same day and I didnt have that kind of time for an answer. Since all this was up in the air, I had to commit to a second car reservation, this time with Thrifty. I noted that Thrifty allowed changes or cancellation right up to the time of pickup. When I arrived at ***, I even went to the Sixt desk, told them of my situation, and they told me they couldnt do anything to modify the existing reservation. So I went with *******. Later on that day, I received an email from ****** saying they had asked Sixt about refunding my payment and Sixt declined. I sent the inquiry up the line at ****** and was told Sixt would not make consideration. I believe Sixts practice of keeping a payment and not being willing to allow for pickup at another location due to a weather disruption is dishonest and predatory, especially since 1) I was trying to work with them, 2) their system makes it extremely difficult to make contact with their staff, and 3) they did not incur any expense commensurate with what they took from me. It is a very anti-consumer business practice and not consistent with the standards of other companies.
Business Response
Date: 03/27/2025
We sincerely apologize for the inconvenience caused by Expedia continuing to redirect you to SIXT. We understand how frustrating this situation can be.

Kindly understand that, given the reservation being booked and prepaid through Expedia, we are unable to proceed with your request for a refund. Please be advised that amendments or cancellations to this type of reservation are not possible through us. Know that we have no access or information on the form of payment used at the time of booking and while we would like to offer options, it is regrettably not possible.

To assist you further, we have documented your correspondence with SIXT. The resolution of this matter is now in the hands of Expedia, and they need to partner with the ************ Team to address and resolve it.

We kindly request that you partner directly with ******* for further assistance and guidelines.
Customer Answer
Date: 03/27/2025

Complaint: 23059482

I am rejecting this response because: SIXT claims that Orbitz/Expedia would be the one to decide to issue a refund. ****** had previously claimed it was up to ****. It is apparent that the two companies need to work out who is responsible for their mutual customer. Do I need to file a parallel complaint about ****** in order for someone to take ownership of the customer relationship?

Sincerely,

***** *******
Business Response
Date: 03/31/2025
Unfortunately, SIXT still does not have access to your payment details. The request for refund must be directed to the 3rd party used to book with. We are sorry that our response could not be more favorable.
Initial Complaint
Date:03/12/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We rented a car from Sixt when we went to ***********. That say that we damaged the car during our rental. When we rented the car we scanned a QR code that showed claimed damage and there was so much we tried (in the dark on a black car) to match up damage all over the vehicle. There was so much it was nearly impossible to do. We actually saw some on the inside (which was filthy) and logged it also. When we returned vehicle, the attendant said everything looks great we will send you email of receipt as we were loading on transport to airport. We received an email later stating that we owed over $3500 for damage to tailgate that was already there when we rented it. If it had not been so late in evening and we had time and means to get to a different company we would have as no company I have ever rented from would have a car so dirty with so much damage on their lot to rent. I called customer service and was on hold for over 20 minutes and no resolution after calling them. Not even a sorry. It looks to me as if this company is charging people for damage and other items that the renters have not incurred and they should not be in business.
Business Response
Date: 03/17/2025
Upon a final review of ******* Marshs damage file, in a effort of goodwill we have decided to close and no longer continue financial pursuit of it. We look forward to the opportunity to service his/her rental needs in the future.

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Sixt Rent a Car, LLC is NOT a BBB Accredited Business.