Business Profile

Auto Rentals and Leasing

Sixt Rent a Car, LLC

This business is NOT BBB Accredited.

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Important information

Customer Complaint:
This Review reflects complaint activity for the corporate owned locations listed within the 8 states that is contained in this report. Please file your complaint with the BBB that services the area that the rental company is located in to ensure it's handled promptly.

Complaints

This profile includes complaints for Sixt Rent a Car, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,277 total complaints in the last 3 years.
1,061 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/18/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We rented a vehicle from Sixt at ***************************** from April 5 to April 14, 2025 where the vehicle was returned to *******************. Upon return of the vehicle at approximately 4:40 AM on April 14, we received a notice of damage totaling $1,377.81. This damage was not caused by us.Shortly after returning the vehicle, Sixt notified us of alleged damage and issued a charge of $1,377.81. We promptly responded, explaining that the damage was not caused during our rental period and provided clear photographic evidence including Sixts own pickup and drop-off images showing the damage was present before our rental and unchanged upon return. It appears this documentation was not properly reviewed, as the claim proceeded without acknowledgment of the photos or explanation we submitted.The pickup process at the ******* location was extremely rushed due to high traffic, and we were not given the opportunity to complete a thorough inspection with staff present. We are seeking that this damage claim be dropped and that we receive written confirmation that no further action will be taken. We are more than willing to resubmit our photo documentation if needed and are confident that a proper review will show we are not responsible for the damage in question.
Customer Answer
Date: 04/18/2025
I failed to mention they offered us to upgrade to an SUV for $200 more, when we originally booked a car, and the gentleman at the counter, who was very pushy about the upgrade said Ill upgrade you for free anyway and put us in this Jeep. it almost feels like they knew they had crummy photos that they could get away with pinning the damage on us, especially the way they rushed us out of the airport.
Business Response
Date: 05/05/2025
Upon a final review of ******* Clamps damage file, in a effort of goodwill we have decided to close and no longer continue financial pursuit of it. We look forward to the opportunity to service his/her rental needs in the future.
Customer Answer
Date: 05/05/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* Clamp
Initial Complaint
Date:04/17/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
we opted not to purchase a toll pass from the rental company. we usually track our own tolls and pay online ourselves. sixt will not provide the information necessary for us to pay them on our own so they can charge us an extra administrative fee. they do not tell you that you will be unable to pay your own tolls because they will not provide you the information you need. its not a good business practice.
Business Response
Date: 04/21/2025
With the ********************* you can use all of the automated toll lanes in ******* without stopping. This provides the added benefit of being able to travel conveniently and save time using the automated toll lanes.

When a customer drives through an Express Lane, a digital camera on the road takes a picture of the license plate of the vehicle, which is registered with the "Toll-by-Plate" program instituted by the state. SIXT then takes care of any automated toll charges for you; these occur each time that you use an Express Lane.

Kindly note, only automated tolls may be used and where no Express Lane is available, you must use the cash lanes and pay the toll at the toll site. If the toll fee is unpaid at the time of occurrence, the local authorities send the toll to SIXT and we charge an administrative fee to cover the process and administrative work involved in transferring the liability of any violations to the driver of our rental vehicle, as required by authorities. We provide the requested information to the government or investigative authorities if we are required by law (or any regulation having the force of law) to do so.

The administration fee is clearly outlined in your rental agreement and reflects the effort required to complete our internal processes and the communication with the authorities. At this time, we are unable to provide a refund of the administrative fee charged.
Customer Answer
Date: 04/22/2025

Complaint: 23220158

I am rejecting this response because:

In the past I have been able to go online and manually pay the tolls I travelled through myself by keeping track of those I went through. Other companies allow this. In the rental agreement it does not state that **** will not provide the state of registration which is the information I need to pay them myself. I do not need someone to pay them for me for 15 dollars a day.

Sincerely,

******* *******
Business Response
Date: 04/24/2025
In this instance, the customer may pay the tolls themselves or adhere to the admin fees associated with SIXT paying the toll invoices from local authorities. We are sorry our response could not be more favorable.
Customer Answer
Date: 04/24/2025

Complaint: 23220158

I am rejecting this response because: the website for me to pay the tolls is asking for the state of registration of the vehicle and Sixt will not provide me this info. I asked for it as soon as we got home so I could pay them online, no different if I drove my own car and didnt have an automatic toll deviceAixt would not provide the info needed

Sincerely,

******* *******
Initial Complaint
Date:04/17/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a car from Sixt car rental on 8/23/24 and dropped it off on 8/26/2024. Since that time Sixt has claimed a scratch to the passenger side fender was caused during my rental.I can guarantee this scratch to the passenger front fender didnt occur during the less than 72 hours between picking up the car and dropping it off. I drove it very limited to my brother in ********** and back to Sixt on 8/26. There is Ring Doorbell video evidence that nothing occurred in his driveway and there were no instances during the drive to and from Sixt. I did take it to a restaurant on the 8/25 but there were no instances that would cause that scratch then. This looks to be a scratch that would occur while driving and not someone intentionally scratching the car.I walked around the car prior to departing Sixt when I picked it up, but obviously didnt see take note of this scratch and was looking for dings or dents primarily. Also the car was being washed for approximately 20 minutes before I was able to pick it up, How do we know nothing occurred during that time span causing the scratch?I also provided my complete travel via the ****** map screen shots I have provided to Sixt and also attached here. I asked for a time stamped picture of the last time XSxt photoed the car prior to me, but I did not receive it. Im positive this scratch existed prior.When I attempted to talk to someone regarding the claim during business hours, I received a message stating was outside business even though it was between 8-9 EST. Although I did receive good customer from the employees I encountered during my pickup and delivery, I fully dispute this charge.
Business Response
Date: 05/05/2025
Upon review of ******* ****** damage file, we have decided to close and no longer continue financial pursuit of it. Our decision does not imply an acknowledgement of any statutory duty, and is based upon goodwill only. We look forward to the opportunity to service his/her rental needs in the future.
Customer Answer
Date: 05/05/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *****
Initial Complaint
Date:04/17/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date 10/4/2024 I rented a car in ************* and drove it to **********. Turn it in and then a month later I get a letter saying that I smashed the car up and they want $2,898.87 to repair it. I did not have an accident with their car and I have a witness and long with me when I returned the car to them. His comment was "not even a scratch on it"!!!!So they better change their statement, I am a good driver and havent had an accident for many many years.
Business Response
Date: 05/05/2025
After review of the ******* ********* file and all available information, we have decided to continue financial pursuit of the referenced damage file.
Notwithstanding, we reached out to ******* ******* and will work out an amicable resolution.
Initial Complaint
Date:04/17/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Sunday, December 29, 2024, I rented a GMC Acadia from Sixt Rent a Car at the *****************************. I was not allowed to inspect the vehicle prior to signing the rental agreement due to the vehicle not being assigned ahead of my arrival and having to check in at the rental window. I did walk around the vehicle before driving out of the parking ramp and did not notice any obvious damage. I returned the vehicle on Sunday, January 5, 2025 at 4:30 AM and was met by a single employee in the parking ramp who performed a walk-around of the vehicle and did not note any damage at that time. I've received a damage report with claim number ******* from ************************ demanding payment of $907 for damage to the vehicle + a $50 administrative fee, for a total of $957 that was never noted by the employee that I met in the parking ramp upon return. The damage was reported on 1/7/2025, a full 2 days after the vehicle was returned to the parking ramp. The vehicle is clearly not in the parking ramp in the pictures, and the damage is so difficult to see (not obvious damage) that the pictures provided had to be zoomed in significantly to show the two scratches. The Sixt employee in the parking ramp did not note any damage upon return and now Sixt is claiming the scratches were caused by me, however, the vehicle sat in their possession for over 48 hours.
Business Response
Date: 04/21/2025
Upon a final review of ******* ******** damage file, in a effort of goodwill we have decided to close and no longer continue financial pursuit of it. We look forward to the opportunity to service his/her rental needs in the future
Customer Answer
Date: 04/21/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** ********
Initial Complaint
Date:04/17/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On February 28th, 2025 at 5:36pm, I picked up my rental car from Sixt Rental Car at *************************************************. It was a black ****** Altima, license plate ********** with ****** miles on it. Upon pickup I checked the current damage report, and also added two additional damages to that list. (not surprising it had so many damage notes, due to it having 25K miles)I drove it 814 miles, and returned it on March 8th, 2025 to the *******************************************************. Rental Case: **********?Sixt Reference #: ?**********?Sixt Damage Claim #: SX- **********-88-800 Upon return in *********, **, we were met by the Sixt representative, a gentleman named Messiah. Myself, my wife, and him, walked around the entire car to check for any damages upon return. Messiah gave us the 'ok' that there weren't any other damages, the fuel was full, and we were cleared to leave. I'm confident that **** has this entire transaction on video, as there are cameras all around the garage. He told us our receipt would be emailed to us, which is was soon after. (attached)Two days later, on March 10th, I started receiving emails from Sixt Rental Car stating that they found two small (less than 10cm) scratches on the car, and that I owed them $2,497.89 by April 1st, 2025. I immediately responded to the appropriate email address, explaining to them that not only had their employee given us the ok to leave, but I witnessed that and so did my wife. I was not going to pay for damages that I did not do to the car. These damages they are claiming are false, and they are trying to extort money from an innocent customer. I have disputed this claim with Sixt because there weren't any additional damages, and they could not explain what might have happened to the vehicle in the two days after I returned it.I am refusing to pay anything else to the company and would like to have this issue closed and removed from my record.
Business Response
Date: 04/21/2025
After review of the ******* *********** file and all available information, we have decided to continue financial pursuit of the referenced damage file.
Notwithstanding, we reached out to ******* ********* and will work out an amicable resolution.

Customer Answer
Date: 04/21/2025

Complaint: 23217050

I am rejecting this response because: I stand by my original letter to the BBB, in which this entire claim of 2 small (less than 10cm) scratches is false and extremely misleading by the merchant. They have reached out to me with a new 'settlement', removing one of the items of issue, but keeping the other one and asking me to pay $1978.31. (how can one scratch simply disappear but the other supposed scratch still exists??) I believe Sixt Rental Car is simply trying to get me to pay for something that I was not responsible for. I was there upon dropoff off the car, have my wife as a witness to this drop off, and an actual Sixt employee who's name is Messiah, who walked the car, and told us we were good to go, and would get a receipt emailed to us. I got my receipt promptly, and then two days later was told of these supposed damages. I would like Sixt to pull up the video footage from the garage, of this transaction, so they can for themselves. I also question Sixt as to what happened to the car in the 2 days after I dropped it off, and they emailed me the damage claim. This entire claim by them feels like extortion, and I would like this complaint closed and resolved.

Sincerely,

***** *********
Business Response
Date: 04/23/2025

Video surveillance at our branches is for security purposes only, and not for capturing damage(s). With that being said, we must respectfully deny your request for video footage.
This damages was recored by the Proov Station at *********************************
Our return process follows comparable quality standards at every Sixt rental branch.

The renewed contract with the rental branch shows no variances at the time the damage was documented.

Given the background and extent of the damage(s), we are asserting our right to claim damage compensation from you as per the rental contract you agreed to.
Customer Answer
Date: 04/29/2025

Complaint: 23217050

I am rejecting this response because:
1. A Sixt *** WALKED AROUND THE CAR AND GAVE US THE OK TO LEAVE AND WE GOT OUR RECEIPT. Then two full days later, I received a damage claim from Sixt. What exactly happened in those two days? Did the car move from where I parked it on drop-off, to another location? I'm sure it did, to make room for other cars. Can Sixt prove it was not damaged in this transit phase? Is there video footage of the car during these 2 days to prove it wasn't damaged then? I believe it WAS damaged during that time, which would be Sixt's fault. Because when I dropped it off, the Sixt employee, who's name is Messiah, told me he had walked around the car and we were all good. Then I received my receipt in email form. I have a witness to this drop-off as well, which was my wife.
2. I find it suspicious that Sixt has refused to share any video footage of the drop-off, showing their *** walking around the car and telling us we were good to go. This is crucial evidence to showing the car WAS inspected by their employee, and signed off on. If necessary, we are p***ared to have our lawyer request this footage in its entirety.
3. I also would like to add that **** is claiming that a very small scratch (less than 10cm) is going to cost $2000 to fix. That amounts to extortion, and gouging of the customer. I am p***ared to contact the Attorney General of the state of ******* to investigate this as well. This is ridiculous.
4. So to summarize, the car was dropped off, inspected by a Sixt employee, and that said employee (Messiah), told us we were good to go, and that a receipt would be sent to us, which it promptly was that day. Then TWO full days later, Sixt contacted me with a damage claim. I contend that if there was any additional damage, it had to have occurred within those 48 hours, and is Sixt's responsibility. I am refusing to pay for these additional damages, as they did not happen while I was renting the car. I would like this case to be closed as soon as possible.

Sincerely,

***** *********
Initial Complaint
Date:04/16/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented from **** in July 2021, account paid in full. They randomly charged my card in October 2021. My bank and I made multiple unsuccessful attempts to contact them about the charge. So my bank refunded me. I finally received a response from **** in March 2022. I was told it was an administration fee that I owe. It sounded completely made up. Now (2025) its in collections for $53.
Business Response
Date: 04/17/2025
Upon further review of your inquiry, our records confirm your statement that you were informed on 3/31/2022 the reasonf for the $23.79 toll + admin charge. In addition, a payment link was sent along with the explanation, however, there is no record of the charge having been paid. As a result, the debt was eventually passed along to a collection agency.
Customer Answer
Date: 04/17/2025

Complaint: 23214576

I am rejecting this response because:
I was told in March 2022 after renting from Sixt in July 2021 that it was an administration fee. If I wouldve been notified it was a toll fee I wouldve asked the representative to provide me a copy of the official toll bill for verification. And then I wouldve paid what I owed. Its now 2025 and Im formally requesting that your billing department quickly credit the amount of $53.79. As well as remove it from my credit report ASAP.
Sincerely,

******** *******
Business Response
Date: 04/23/2025
Once the local authority provides the unpaid toll to SIXT, we pay the toll and pass along the toll cost and administrative fees to the renter. As a result, we must respectfully decline your request.
Initial Complaint
Date:04/16/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a car on 08/16/2024. I returned the car at approximately 8:20pm that same say. Even though the business was supposed to be open at that time, there was no one there as I was trying to connect with customer service. While on hold with ********************** Sixt employee showed up. He was scrambling, looking for a key to another vehicle-seemingly busy. I pointed him to the key (I noticed it on a concrete barrier as I was exiting rented vehicle). I asked him to check me out and provide the receipt and he said to drop the keys off to a lockbox and the receipt will be sent to me via email. The vehicle was in a good condition, no damage to it as I left.When I received the receipt *** email, first thing I noticed was an upcharge for an "upgrade". I booked a smaller car and received a bigger suv-at the time of a pick up, I did actually pointed it out as I didnt need or want such a big vehicle. I wa stold thats the only one availanle, so I left with it. At no point I was informed I would be upcharged for it-a fact I brought up after I received my receipt. After calling the customer service I was able ro gwt them to rekove rhe upcharge but aoon after a "damage" information appeared. Again-there was no damage when I left the car and no-one to check the car out even though it was during their business hours.the car was left unattended and the gate was open, so I dont know who had access to it and I do not want to be responsible for damage that wasnt caused by me. Had I known there wouod be no-one to take the car from me, I wouldnt have brought it that night-I would've waited for the next day. Sixt should ensure the accurate business hours are listed, and they should make sure, they had employees at their business during these hours.I asked for video footage to show there was no damage but was not answered-I am just getting notices of payment due.
Business Response
Date: 04/21/2025
Upon review of ******* Kuberas damage file, we have decided to close and no longer continue financial pursuit of it. Our decision does not imply an acknowledgement of any statutory duty, and is based upon goodwill only. We look forward to the opportunity to service his/her rental needs in the future.
Initial Complaint
Date:04/16/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
SIXT DAMAGE CLAIM SCAM! I returned a rental car to Sixt mid-January and the car was inspected by an employee at drop-off. Two months later they send an email saying they found damage on the car and want me to prove that I didn't cause it or I will be charged for it. I filled out their form online and they ended up dropping the claim. Now, three months after I rented the car they are again sending a claim for different damages! What a scam and a waste of my time. I'm guessing if I wouldn't take the time to fill out their damage claim form that I would end up getting charged.
Business Response
Date: 04/21/2025
Upon a final review of ******* ***** damage file, in a effort of goodwill we have decided to close and no longer continue financial pursuit of it. We look forward to the opportunity to service his/her rental needs in the future.
Customer Answer
Date: 04/21/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

********* ****
Initial Complaint
Date:04/16/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a vehicle at the *******************. The person there just handed us the keys and did not go over any potential issues that the car might have had. At no point during our rental did we get any damage that would have resulted in any scratches and our ****** had secure parking. They are now claiming that there is a scratch on the car. It is obviously false and made up. They aren't even able to provide time-stamped photos of the so-called scratch.
Customer Answer
Date: 04/17/2025
It is damage case: SX- 9075213175-88-800
The contract # was 9600507669
They are demanding $715 for damage that either did not occur or did not occur during our rental.
At no point has anyone at Sixt sent time-stamped photos of the damage.
Business Response
Date: 04/21/2025
Upon review of ******* Fogertys damage file, we have decided to close and no longer continue financial pursuit of it. Our decision does not imply an acknowledgement of any statutory duty, and is based upon goodwill only. We look forward to the opportunity to service his/her rental needs in the future.
Customer Answer
Date: 04/21/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *******

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Sixt Rent a Car, LLC is NOT a BBB Accredited Business.