Business Profile

Auto Rentals and Leasing

Sixt Rent a Car, LLC

This business is NOT BBB Accredited.

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Important information

Customer Complaint:
This Review reflects complaint activity for the corporate owned locations listed within the 8 states that is contained in this report. Please file your complaint with the BBB that services the area that the rental company is located in to ensure it's handled promptly.

Complaints

This profile includes complaints for Sixt Rent a Car, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,267 total complaints in the last 3 years.
1,063 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/08/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a car from SIXT rent a car on 7/3/2024-7/7/2024. I had a minor accident with the vehicle that I reported and I used my personal insurance to pay for the damages. My insurance company ************** send a payment to the company on 4/2/2025 in the amount of $1919.04. I started to receive email stating I owed and outstanding balance for $1559.53. So I contacted my insurance company which informed me that they paid for the repairs however the **** was charging me for diminished value and loss of use of the vehicle. These are fraudulent charges, the rental agreement that I signed did not state this in the document of this hidden fees and charges. I had also paid an $357.05 to rent the minivan and when I dropped it off I paid an additional $200.00. I have been trying to get this issue resolved on my own however the rental car company keeps insisting that I agreed to pay for this in my rental agreement. They stated the full 16-page policy is on their website and that they dont send clients the full document at the time of renting the vehicle. On April 10, I sent a formal dispute. These fees were never disclosed in the signed rental agreement or during the rental process, and their imposition constitutes an unethical and deceptive business practice. Additionally, I was advised by a **** representative to contact your credit card company to pay the remaining balancea wholly inappropriate response to a billing dispute and a clear abdication of ***** responsibility to address customer concerns directly and in good faith. **** also sent me an invoice on 7/12/2024 showing I did not have an outstanding balance at the time. I would like these fees removed. They currently also have a class action for these same issue.********************************************************************************************
Business Response
Date: 05/09/2025
After review of the ******* Black's file and all available information, we have decided to continue financial pursuit of the referenced damage file.
Customer Answer
Date: 05/20/2025

Complaint: 23302859

I am rejecting this response in direct response to SiXT Rent a Car's reply to my original complaint. I strongly disagree with their position and continue to request that the BBB hold **** accountable for their deceptive billing practices.
Specifically, **** is attempting to collect payment from me for alleged diminished value and loss of use charges following a rental incident. These charges were not clearly disclosed or explained in the rental agreement at the time of vehicle pickup, nor were they reasonably foreseeable to me as a customer. Their current pursuit of these fees is unjustified, misleading, and in violation of principles of fair business practices.
Furthermore, I would like to bring to your attention that **** is currently facing a class action lawsuit (June 2019) for engaging in deceptive and unfair practices, particularly in relation to hidden fees such as diminished value and loss of use charges. The lawsuit, filed in {Florida} Phillagree with their position and continue to request that the BBB hold **** accountable for their deceptive billing practices.
Specifically, **** is attempting to collect payment from me for alleged diminished value and loss of use charges following a rental incident. These charges were not clearly disclosed or explained in the rental agreement at the time of vehicle pickup, nor were they reasonably foreseeable to me as a customer. Their current pursuit of these fees is unjustified, misleading, and in violation of principles of fair business practices.
Furthermore, I would like to bring to your attention that **** is currently facing a class action lawsuit (filed in 2023) for engaging in deceptive and unfair practices, particularly in relation to hidden fees such as diminished value and loss of use charges. The lawsuit, filed in *******, ******** ******** et al.v. SIXT Rent A Car LLC , alleges that **** fails to adequately disclose these charges to customers at the time of **********************, and then aggressively pursues post-rental claims that are not fully substantiated. This lawsuit highlights a broader pattern of behavior from the companynot an isolated incident.
I urge the BBB to consider this broader context in evaluating ****'s business practices. As a consumer, I was neither fully informed nor provided a transparent breakdown of these charges. Additionally, no evidence has been presented to support the diminished value amount or the alleged duration of loss of use.
I respectfully request the BBB to keep this complaint open and unresolved until **** ceases their attempt to collect these deceptive and unsupported fees. I am also seeking that the BBB record this incident as part of an ongoing pattern and include it in the company's public profile for the benefit of future customers.
Thank you for your continued assistance in protecting consumers from unfair business conduct.
, alleges that **** fails to adequately disclose these charges to customers at the time of **********************, and then aggressively pursues post-rental claims that are not fully substantiated. This lawsuit highlights a broader pattern of behavior from the companynot an isolated incident.
I urge the BBB to consider this broader context in evaluating ****'s business practices. As a consumer, I was neither fully informed nor provided a transparent breakdown of these charges. Additionally, no evidence has been presented to support the diminished value amount or the alleged duration of loss of use.
I respectfully request the BBB to keep this complaint open and unresolved until **** ceases their attempt to collect these deceptive and unsupported fees. I am also seeking that the BBB record this incident as part of an ongoing pattern and include it in the company's public profile for the benefit of future customers.
Thank you for your continued assistance in protecting consumers from unfair business conduct.

Sincerely,

******** *****
Initial Complaint
Date:05/07/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I got a reservation with sixt, and as always wen to the counter. It's not the first time this occur, but in another situations I just "gave up". Tired of travel 12hours, and scammed by an attendant, and this occurs often, so even if I made an effort, it seems that management doesn't care, even with your "high tier clients" . They say that " roadside assistance is MANDATORY" in ******* (they already told me in ****** too, check my last rentals. You say calmly that you don't want ANY other insurance, since your travel agency made all you asked for and know how to proceed if needed. And they start the terror, saying that this is a high risk and that's why it's necessary. So you say, ok, I know but I don't want anyway, and when they see you're REALLY clear that will not pay this extra, they rise and make you lose more 5, 10, 15 minutes, and remember, after a LONG travel sometimes, you're tired, and you say: Ok, go ahead, I'l make a complaint later (they now that some forget). Not my case, on the day of the return I told this problem to a girl that received my car and SHE was amazing and SAID, why don't you talk with OUR manager, he is over there. And Nice, I came to him, and he was great, understand ALL the problem, and said to "save their name" that HE would not only solve this problem, as investigate that so that doesn't occur on the future. I trusted in him and even didn't save his name, ' cause for me that problem will really be solved. After some emails that I've received with: "I understand you feel that our agents try to steal with insurance that not necessary and you are always welcome to decline it. Upon review of your rental agreement, you did sign for the additional protection. " Not, it was not my "feeling" , it's a procedure that you insist to do and make a customer experience a nightmare. And later a " ridiculous". reimbursement of 50%. I'm not begging for a discount, I just DON'T accept this thing one more time.
Business Response
Date: 05/12/2025
Thank you for reaching out and for taking the time to share your experience. We sincerely regret the frustration and inconvenience you encountered during your recent rental with us.
After a thorough review of your case, we have processed a full refund for the disputed coverages. Please allow 3 to 10 business days for the amount to reflect on your account, depending on your financial institution.
We genuinely appreciate your loyalty and the opportunity to address this matter. Your feedback is being taken seriously and has been shared with the appropriate teams to help prevent similar situations in the future.
Customer Answer
Date: 05/16/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

By the way I just like to enforce that this procedure should be reviewed so doesn't occur in the future.

Sincerely,

***** *****
Initial Complaint
Date:05/07/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
So on the morning of May 7th at approximately 8:30 a.m. I checked my email and I received a notice from six rental car stating I had a violation in ************ when I rented with them from March 28th to March 31st 2025. I called six rental car to go ahead and dispute these charges and they advised me that I could not dispute it with them and told me to contact ************. So I spoke with Philadelphia and they advised me of the location of the incident where they got my violation that was not even where I was even at at that particular time frame and I do have receipts where I was at at the time that I received the ticket and I was nowhere near the location where they clocked me at so that's why I was disputing it with ************ and with the rental car he just need ************ told me since the rental car agency pay the ticket then I have to go ahead and go back to them to dispute it so I contact at sixt I can proximately at 4:00 p.m. I spoke to an agent named **** H and he advised me that I cannot dispute it and I'm like well why can't I dispute it knowing good and well that was not me that received the ticket when I have receipts he did not care so this is where I'm at right now complaining. I should not have to pay a violation that is not mine and I was nowhere near that location when they clocked me so called.
Business Response
Date: 05/16/2025
Thank you for reaching out and sharing your concerns regarding the violation notice you received.
Weve reviewed your rental details and can confirm that your vehicle was picked up on March 28, 2025, at 7:25 PM and returned on March *******, at 2:53 PM. The violation in question was issued by the ****************************** on March 28, 2025, at 8:39 PM, which falls within your rental period.
Please note that Sixt does not issue or control traffic or parking violations. When a ticket is issued, it is at the sole discretion of the relevant issuing authority. Our standard procedure is to attempt to transfer such violations directly to the customer. However, if the issuing authority does not allow for that transfer, Sixt is required to pay the fine upfront and then recoup the cost from the renter.
While we understand your frustration, any disputes regarding the accuracy or legitimacy of the violation must be handled directly with the issuing agencyin this case, the *******************************
That said, as a gesture of goodwill, we have waived the cost of this violation $119.20. No payment was made, so no refund is due, and we will no longer pursue any reimbursement from you for this ticket.
Thank you again for your patience and understanding.
Customer Answer
Date: 05/16/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** Middlebrooks ******
Initial Complaint
Date:05/07/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My experience with **** has been extremely frustrating and disappointing. I rented a vehicle on Saturday evening, but the Bluetooth system wasnt working, so I was given a replacementanother *** 430 convertible. The next day, I began receiving multiple confusing emails from ****, each stating that I had rented different vehicles. The last one even claimed I had rented a pickup truck.I contacted the manager (******) who had previously emailed me asking for the license plate of the vehicle I was driving and informed him of the situation. His only explanation was that there was a glitch in the ********* make matters worse, I returned the vehicle yesterday, May 6th, around 2 PM. I handed the keys to a staff member who was present at the return location, but it appears she never logged the return in your system. The car is still showing as being under my possession, which is unacceptable.Additionally, I accidentally left my wallet in the original car I rented on Saturday. I contacted SIXT twice and was on hold for 25 minutes just to get someone to open a ticket. I finally received confirmation today that my wallet was founddays later. They want to charge me $36 to get my wallet shipped to me as I live 9 hours away from *****. I believe due to the whole inconvenience I should not be charged. The manager never returned any of my emails yesterday nor today, and **** stopped answering as well.Between the vehicle swap not being properly logged, the false rental notifications, the return not being acknowledged, and the lack of timely communication regarding my lost wallet, this experience has been chaotic and incredibly stressful.Ive been in contact with both **** and ****** but there is still no resolution. I want to make it very clear that I should not be charged any additional fees, as the car was returned prior to my return time I expect a prompt resolution, written confirmation that everything has been corrected.
Business Response
Date: 05/12/2025
We want to sincerely apologize for the frustration, confusion, and inconvenience you encountered throughout your rental.
We take your concerns very seriously, and it is clear that multiple aspects of your experience did not meet the standard of service we aim to provide. From the initial vehicle issue and system errors, to the delays in communication and the mishandling of your return and lost item, we recognize the dissatisfaction this has caused.
After reviewing your case, please note the following:
Vehicle Return: Our records reflect that the vehicle was returned on May 6th, as you indicated and that you were only billed for 3 rental days. There will be no additional charges associated with the rental, including late fees.
Lost Wallet: We are glad to hear your wallet was located. Given the circumstances and the inconvenience you experienced, while you would be required to pay the $36 shipping fee for its return, we have also applied a $100 refund to your rental invoice. Please allow up to 3 business days for reflection to your account.
Internal Review: Your feedback has been escalated to our management team for internal review. We are addressing the branch errors that led to the incorrect rental notifications and following up with the team members involved to ensure better communication in the future.
We appreciate your patience and thank you for bringing this matter to our attention.
Customer Answer
Date: 05/12/2025

Complaint: 23298419

I am rejecting this response because:
I still have several unresolved concerns that I would like addressed:
Refund Receipt: Please provide a copy of the receipt or confirmation showing that the $100 refund was successfully processed. As of now, I have not received any notification or documentation confirming this.
Lost Wallet Status: While I was informed the wallet was located, I have not yet received it, nor is there any indication that it has been picked up by a courier. Please provide the current status of the shipment, including any tracking information.
Billing Clarification: I had prepaid approximately $199, but at the counter, I was presented with a receipt showing an additional $601 in charges.
Customer Service Concern: Lastly, I was surprised by Alyanna's comment thanking me for a 5-star review when I clearly left a 1-star review due to the issues I encountered. This came across as sarcastic and dismissive.

Sincerely,

Haim Or Krief
Business Response
Date: 05/13/2025
Please find the attached copy of the amended itemized invoice reflecting the rental charges including the $93.46 net discount which equates to $100 gross refund. We kindly ask that you allow up to 3 business days for reflection to your account. With regard to your wallet we ask that you reply to the correspondence you mentioned earlier that indicated you needed to pay for the shipping. In the meantime, we will ask that branch management follow up wth you as well as such matter are handled at branch level.

With regards to the survey response, your feedback is very important to us and our goal is always to handle customer concerns with the seriousness and respect they deserve. I assure you that this matter will be addressed internally by forwarding your comments to the appropriate team to ensure coaching and feedback are provided to the agent involved.
Customer Answer
Date: 05/13/2025

Complaint: 23298419

I am rejecting this response because:
I have sent several emails and nobody replies, The only phone number available is the 1800 Which is useless!!! please help me get my wallet back and my belongings. I do not understand how **** runs their business. Nobody replies to emails. What is this!
Sincerely,

Haim Or Krief
Initial Complaint
Date:05/06/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Rented a car in ***** from Sixt 4/7/25-4/15/25. Didnt have what I reserved. Gave me a free upgrade and sweated me into additional insurance. Did not do a walk around with me.Vehicle had dents all over sides and scratches. Upon return they say I scuffed bumper.Get an email 5/5/25 demanding ******. Damage Case SX- 9075225874-88-800 Please help ! They are a scam.
Business Response
Date: 05/08/2025
Upon review of ******* ***** damage file, we have decided to close and no longer continue financial pursuit of it. Our decision does not imply an acknowledgement of any statutory duty, and is based upon goodwill only. We look forward to the opportunity to service his/her rental needs in the future.
Initial Complaint
Date:05/05/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We rented a car from 4-8-25 thru 4-14-25 from SIXT at ******************. The car was picked up & returned in the same condition with no damage. We have been hit with a damage claim for $322 for tire rim damage. This could only happen had we hit a curb at some point during our rental period. We never hit a curb the entire time we had the car. This is a false damage claim. Unfortunately we have no photos. Our bad. Below are the details of our ****************************** claim of damage, also uploaded to you:****** ******* ****** ***************************************************************************************************** DAMAGE CASE : SX- 9075220769-88-800 *** SERIES 2 Automatic Damage Date: 04.14.2025 AZ-CWE0369 04.08.2025 until 04.14.2025 Contract ********** Dear ****** ******* ******,Regarding the damage sustained to our vehicle during your rental, please settle the outstanding balance of$322.00 by 05.13.2025.
Business Response
Date: 05/08/2025
Upon review of ******* ******* damage file, we have decided to close and no longer continue financial pursuit of it. Our decision does not imply an acknowledgement of any statutory duty, and is based upon goodwill only. We look forward to the opportunity to service his/her rental needs in the future.
Customer Answer
Date: 05/08/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
THANK YOU so much for your assistance in getting this fraudulent claim cleared.

Sincerely,

****** & ******** ******
Initial Complaint
Date:05/05/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a car with Sixt. They didn't have the car I origianlly reserved so they offered a Jeep WRANGLER Automati (Rental: **********). I took the car on Saturday, Feb 08, 2025 at 1:03 pm and returned at ********************* Sunday, Feb 09, 2025 at 7:53 pm. The car did not have any issues during the rental or on return. On feb 14 2025, I received an email from Sixt that they found engine damage, asked me to fill out a damage report questionnaire (DAMAGE NUMBER **********). I emailed back to ask for what specifically they found damages. No response. Then April 21, 2025, I received an email titled Sub Demand from ***************** collection company for $220 (Claim# *******). I emailed back to respond that I did not cause any damages to the vehicle. This is a fradulant damage claim from Sixt. I treated the car as if it was my car with care and gentle use only. I did not cause the engine damage, which Sixt did not provide any proof either. I need Sixt to amend this false claim and stop this illegal and unethical false damage claims to their customers.
Business Response
Date: 05/08/2025
Upon a final review of ******* **** damage file, in a effort of goodwill we have decided to close and no longer continue financial pursuit of it. We look forward to the opportunity to service his/her rental needs in the future.
Customer Answer
Date: 05/08/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

********* ***
Initial Complaint
Date:05/05/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a car from Sixt on April 4-7. In advance to my rental I checked in online to save time. I was generated a QR code and assigned a vehicle (VW) with an assigned spot to pick it up and everything. When I arrived at the location I went to the key pickup desk with my QR code. They said the vehicle wasn't there (even though I could see it) and that there were not any VW SUVs available (even though we could see several). We waited in the hot sun for a long time while the staff debated what to do. After awhile they offered us a "free upgrade" to the ***. Once they pulled up with the vehicle I mentioned this scratch on the wheel when I rented the car and they said it was fine as it wasn't enough to be noted on the report. A few days after returning my rental I received a damage report via email. The damage report asked me to submit a statement, which I submitted and did not receive any response to. Then, weeks later on April 28 I receive an invoice sent to me asking for $322 still without any response to my statement. I believe this is fraudulent practice by Sixt and that they purposely changed my car to this one instead of the one I was supposed to rent in order to pursue a damage claim that was already there.
Business Response
Date: 05/09/2025
Upon review of ******* Canadys damage file, we have decided to close and no longer continue financial pursuit of it. Our decision does not imply an acknowledgement of any statutory duty, and is based upon goodwill only. We look forward to the opportunity to service his/her rental needs in the future.
Customer Answer
Date: 05/09/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ******
Initial Complaint
Date:05/01/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I got an email from Sixt rent a car from *************** , stating that i have scratched the car 5-10 cm, I don't remember any damage done to the car during the 4 day rental from April 17 to April 21, 2025 from the ***************, i highly doubt that there was damage to the car. I have now received an invoice of 1100 dollars so to fix the scratch. I don't have any pictures from before and after the rental period from them, or even a picture of the scratch. Tried to contact their claims ***** but recorded message saying that im calling after hours, although i am calling around noon time. I need to have at least have the basics, just can't send him a check for a very suspicious scratch on the car. Please help, thank you!
Business Response
Date: 05/05/2025
Upon a final review of ******* Robichauds damage file, in a effort of goodwill we have decided to close and no longer continue financial pursuit of it. We look forward to the opportunity to service his/her rental needs in the future.

Customer Answer
Date: 05/06/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
As you might know already, **** is a dangerous company and fraudsters, please read the many reviews online. They should not be operating in the **

Sincerely,

***** *********
Initial Complaint
Date:05/01/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The car I rented got impounded for parking and the company fails to communicate with me regarding picking up the vehicle and helping me get my possessions. I leave on a business trip that requires what I have inside the car and I cant get access to my personal property unless the **** or its representatives pick up the car.
Business Response
Date: 05/08/2025
Thank you for reaching out, and we sincerely apologize for the lack of communication you've experienced regarding your rental vehicle and the personal items left inside.
Our records indicate that the vehicle in question was recovered as of May 1, 2025. We regret that you were not informed of this update sooner, and we understand how important timely communication isespecially in situations impacting your travel and personal property.
To assist you further, we have contacted branch management at our ****************** location and requested that they reach out to you directly with next steps for retrieving your belongings. You should be hearing from them shortly.
Business Response
Date: 05/08/2025
Correction, the recovery took place on 5/5/25
Customer Answer
Date: 05/08/2025

Complaint: 23272086

I am rejecting this response because:
i have been overcharged, accused of damaging the car and have not heard from anyone.

Sincerely,

***** *****
Business Response
Date: 05/09/2025
We have received your request and would like to assist you as best as possible.
However, we are unable to locate your reservation with the information you have provided.

Therefore, we kindly ask that you provide us with one of the following information:
1. Sixt Reservation number (generally, a 10 digit number starting with 99********).
2. Sixt Rental Agreement number (generally, a 10 digit number staring with 94********).
3. Sixt Damage Claim number (generally, a 10 digit number staring with 907********).
3. Date of rental pick-up, Main driver's name, and pick-up location.
Customer Answer
Date: 05/09/2025

Complaint: 23272086

I am rejecting this response because:

Sincerely,

***** *****

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Complaint statuses

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Complaint statuses

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