Complaints

This profile includes complaints for Sixt Rent a Car, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Sixt Rent a Car, LLC has 128 locations, listed below.

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• 

  Sixt Rent a Car, LLC

  PO Box 8188 Fort Lauderdale, FL 33310-8188

• 

  Sixt Rent a Car, LLC

  3900 NW 25th St STE 414 Miami, FL 33142-6705

• 

  Sixt Rent a Car, LLC

  1366 S Federal Hwy Pompano Beach, FL 33062-7209

• 

  Sixt Rent a Car, LLC

  1610 Washington Ave Miami Beach, FL 33139-3107

• 

  Sixt Rent a Car, LLC

  279 N Federal Hwy Boca Raton, FL 33432-3923

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a car from them recently. when I picked up the car, it had a faint smell of smoke, and was disgustingly filthy. I ignored since I was only renting the car for 2 days. After I returned the car, I received a charge for $400 for a "smoke cleaning fee". Although they were well aware that the car already had a faint smell of smoke, (they routinely check every car as it comes back in the lot) they charged me anyways. These people are very dishonest.

  Business Response

  Date: 11/22/2022

  Good Day,
  After a careful review of your reservation, we must respectfully decline your request for refund. Per our research into the fee evidence was shown of smoking in the vehicle. The evidence was also forwarded to your card company as well. While we know you may be disappointed by our decision, it is based on sound business practices which allows us to be fair and consistent.

• Initial Complaint

  Date:11/21/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a car rental reservation through a third party vendor day of that I would be picking up. 7/22/22. Cost was over $1000 for a 4 day rental. When I arrived to *******, car rental was with Sixt and I had no trouble getting started with the attendant. She was so nice, saying "Oh you're going to *********! I'll put you in a nice car". Never saying there would be a difference in price.When returning the car, no new charges mentioned. When my credit card bill arrived, an extra $634 charge was made without my knowledge. When I called, they stated this was for the premium vehicle ***** and I was so outraged since I didn't request it and no extra charges were mentioned.I've put in a complaint with both Sixt and my credit card with zero effort on their end to resolve so I'm going this route. I would like the 2nd charge refunded immediately.

  Business Response

  Date: 11/25/2022

  Good day,

  Per our policy below at https://www.sixt.com/rental-information/#/:

  Flexi Late Return in both rate options ("Pay later" / "Flexible" & "Pay now" / "Best Price")
  If you return the vehicle later than agreed in the rental agreement, extra days may be charged due to the rental extension. The price of these will be based on the shorter hire duration. If you do not inform us about the rental extension, we will charge an additional service fee of USD ***** for the Flexi Return service. 

  The additional charge isn't for the upgrade, the vehicle was given to you as complimentary. Per your contract with us you where to return the vehicle at 10 am. It was returned at 1:24 pm.

  Please let us know if there's anything else we may answer for you.
  

   

  Customer Answer

  Date: 12/06/2022

   
  Complaint: 18442136
  
  I am rejecting this response because:

  The car was turned in less than 3 hrs late, so that would not equal over $600! Again, over $1300 for 4 days is what was agreed upon, and more than a fair price. Still extremely expensive. AND PAID UP FRONT. The staff just happened to 'misplace' our lost airpods and I did not make a big deal about it since we left them in there. But THIS. THIS is robbery and ridiculous. I reported to Sixt before BBB, with zero response, just another show of how this business completely disregards their customers and basic decency of how to treat humans. 

  I handed your company my credit card, I turned in your car in perfect condition, and in return I'm charged $634 over what was agreed, ignored by your complaint ***** and my friend's airpods were stolen rather than reported to lost and found. 

  Do NOT have anyone else respond to me that isn't in a manager position. This hasn't been handled appropriately more than twice now, and it's a total waste of my time. 

  
  Sincerely,
  
  *******************************

  Business Response

  Date: 12/07/2022

  Our rentals are priced and quoted per day, whereby 1 day is equal to 24 hours. Since you returned the rental 3 hours and 34 minutes beyond the scheduled return time, you were charged an extra day charge. 

  Per the signed Rental Agreement: "You agree if you return your Vehicle two hours or more later than the Due In time listed at the top of this Face Page, without previously informing us of your intentions to do so, you may be charged a late return fee of $10.00, in addition to any applicable changes to the daily Rental Day charges and the amount of days charged, if your late return leads to you being in possession of the vehicle for an additional rental day(s)." 

  In this instance the daily rate increased from $347.73 to $21.59.

  We understand that due to unforeseen circumstances you may return the vehicle slightly later than agreed, as a one-time goodwill gesture we have proceeded to discount 50% of the additional day charged. You should be receiving an updated invoice shortly reflecting a discount for the additional day and a refund of $311.58 to your account within **** business days.

• Initial Complaint

  Date:11/21/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,Ive reached out to sixt customer service multiple times and each time a representative gives me a different response. I would like to get a resolve as soon as possible. I booked a reservation through Expedia from 9/9/22- 9/11/22 with sixt rental car leaving from NY arriving to ********* beach, *******. I traveled with my senior mom and unfortunately due to an unforeseen emergency we missed our flight arriving to ********* beach, *******. The airline was so gracious they was able to ************ arriving to Fort Lauderdale, ******* on the same day but at a much later time. I contacted sixt and expedia and both parties said they werent responsible to change pick up locations. Expedia told me my only option was to cancel but I wouldnt get refunded and sixt said expedia is responsible to make adjustments to my reservation not them. The confusion not only left me frustrated but stranded in Fort Lauderdale, ** with my senior mom. As a result, I had to make a choice not to cancel with expedia and hope that sixt can resolve the issue.

  Business Response

  Date: 11/22/2022

  Hello,

  
  I was sadden to read what you went through concerning your flight and then your booking. To clarify, your booking and payment was done through Expedia. Meaning, your actual payment was made directly to them and not us. This is why we are not able to make any changes or updates to your booking as we would have no way in sending any billing updates. We have a department that is exclusively for any third party bookings. Expedia was to email them directly in order to make any adjustments. I would like to offer you a Upgrade voucher for any future rental with us as a sympathize as to what has happened. Please let us know if you accept so we are able to send it to you.

   

  Thank You 

• Initial Complaint

  Date:11/19/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contacted customer service prior to booking my prepaid rental to ensure that the pickup would be smooth. Was told by customer service that I could use a debit card to prepay. Upon arrival to the airport the agent refused my car rental due to the rental being prepaid with a debit card, even though I wanted to use my credit card for the security deposit.The rental agent advised me to contact Priceline and that they would cancel my rental. I called Priceline and they stated that I needed to contact Sixth Rental. I spoke with 7 different agents from Sixth and no of them could help resolve my rental issue, they all said to contact Priceline. The agreement clearly states to contact Sixth Rental with any issues. I spoke with numerous agents and sent several emails to Sixth with no response. Please help resolve this issue of fraudulent charges that no one can help me with.Thanks!

  Business Response

  Date: 11/21/2022

  Debit cards are not accepted for local renters* at airport locations, only a credit card with enough funds to cover the security hold are accepted.  However, as a goodwill gesture, we have removed the cancellation fee. 

• Initial Complaint

  Date:11/19/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is my first time ever renting a car in my life and SIXT made this experience very bad that I will never rent a car again In my life because of how people can lie, when I first entered they didnt have the *** I requested and gave me a sedan which I paid more for . Oh and top of that they charge me for having scratch on the car 10cm which I took pictures of before I entered the vehicle they are complete SCAM!!!! also charge me $47 for gas fuel which I full my tank upon arrival this is insane I Will never return back here again VERY BAD SERVICE!!!!! And I I want either a refund of the gas fuel price and a refund of what I paid more for an *** since they gave me a sedan vehicle

  Business Response

  Date: 11/21/2022

  Further investigating into your inquiry, we have remove the charge for fuel and have adjusted the vehicle category to reflect the correct vehicle given to you on Nov 15th. The total refund for the fuel and category adjustment going back to the card we have on file is $66.87. The refund will reflect back on the card in 3-7 business days, depending on your banking institution. 

  Customer Answer

  Date: 11/23/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************************

• Initial Complaint

  Date:11/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First I would like to address all the additional bogus fees you all added to this rental agreement! Not only that but on the bottom of the rental agreement it says I would get a final invoice with ***** of return which I didnt!!! So I thought that amount was my final amount until I seen this ridiculous charge on my bank account! Which I am for sure disputing! I need EXPLANATIONS now! Why didnt I receive a final invoice within ***** hours after I returned the vehicle like it says? What are the extra fees/charges for? Ive seen reviews about the additional fees/charges and horrible customer service but I went to you all because you all had NO one waiting in line so I figured to give you all a try! Im disputing any additional charge I didnt agree nor was acknowledged of! Ive tried to contact someone via phone and its IMPOSSIBLE!

  Business Response

  Date: 11/21/2022

  The additional charge of $192.61 for a choice upgrade was added to the rental agreement at the time of pick-up and deemed accepted based upon the signature as shown on ********* records also indicate the rental was extended until Nov 14th, which resulted an additional charge of a flexi late return fee of $12.04, along with the additional day charge it self. Furthermore, regarding the fueling, the vehicle was not returned full, with missing ***** gallons. Our policy is, when our vehicles are not returned full we charge a refueling fee, which in this case was $11.99 per gallon. This resulted in an additional charge of $178.65. Therefore, the final amount owed of $829.95 is correct. Please see attached the signed rental agreement.

  Customer Answer

  Date: 11/23/2022

   
  Complaint: 18434981
  
  I am rejecting this response because: I did NOT ask for an UPGRADE! I reserved a particular vehicle I got to your establishment and SIXT didnt have it so the representative put me in something else! NEVER DID I AGREE OR ASK FOR AN UPGRADE! Im disputing the additional BOGUS AND FRAUDULENT CHARGES! This is a COMMON practice and I wont stop until you all make it RIGHT! STOP TRYING TO GET OVER AND DO YOUR CUSTOMERS RIGHT! 
  
  Sincerely,
  
  *************************

  Business Response

  Date: 11/30/2022

  We have applied a discount to your invoice in order to issue a credit for the Choice Upgrade charge. A refund of $192.60 will be credited to the method of payment on file. Please allow **** business days for the funds to appear on your account. An updated invoice was sent to your email address as well. 

  Thank you for allowing us the opportunity to assist you. 

• Initial Complaint

  Date:11/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reserved a car November 3th 2022 from this place and paid $297.48, once i got to the rental facility i was told that i had to pay $215.96 for insurance/protection and $200 refundable fee. I have my own car rental insurance and AAA, but was still charged. I had reserved the car till November 13th at 4am, I returned the car at 2am and since the company doesn't open till 7am i'am being charged a late fee, that's not my fault they were not open when i returned the car. I made sure i told them i would have it back by 4am or earlier and they said that's fine, just park it and put the keys in the return drop box, which was done way before the time i had reserved it for. So, i was charged a total of $525.48 for a car that should have only been $297.48.

  Business Response

  Date: 11/17/2022

  Transparency is important to us, especially when it comes to questions about your invoice.
  
  Please note that the signed rental agreement 9489282836 reflects the additional charge of Premium Protection Package. The additional charge was added to the rental agreement at the time of pick-up and deemed accepted based upon the signature as shown on file.  When accepting the charge, the credit or debit card presented is placed in a card reader that displays the security hold amount and the estimated final total, both of which require acknowledgement of in order to continue.
  
  As we are sensitive to your request and we are always striving to provide our customers with the best customer service possible, as a one-time gesture we have removed this charge from your invoice. You should be receiving an updated invoice shortly and a refund to the method of payment provided upon pick up within **** business days. 

  Thank you for bringing this matter to our attention and giving us the opportunity to resolve it.

• Initial Complaint

  Date:11/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company sent me an unfounded invoice for $3,207.64 due to a flat tire on their rental car developed during a trip taken 09/09/2022 - 09/17/2022. Below are the reasons for my dispute:* I would like to know if SIXT check tire pressure before renting their vehicles * I would like to see documentation supporting the arbitrary dollar amount given * *** would have towed this car at no charge to a *** dealership. I conveyed this to the representative I spoke to at the time of the incident, this was conveyed to me as not a viable option. * I was given the impression I would not be given another car from SIXT if I did not use your tow services to get the replacement.* I repeatedly asked for the cost information and was repeatedly told this could not be provided. I expressed grave concern over the cost at the time of the incident and was given no choice but to proceed. * The car I was provided had no spare tire to allow for an easy repair, this did not provide me any ability to repair the vehicle on my own.* I was told to drive the car on the run-flat tires provided but there was no tire shop in range of the run flats.After repeated email attempts starting on 11/3/2022, no response was received from the company to dispute and discuss this invoice. A phone call to the company on 11/3/2022 yielded a verbal agreement from the support rep to lower the bill by 50% and a promise that a supervisor would call me back. I placed a follow up call several times during the week of 11/8/2022 at ***************** and was greeted with a computerized message stating the phone/email system was down. I was able to find a second phone number for sixt a few days later, ************, and upon calling I was able to reach an agent to request a supervisor. I was told a request to a supervisor was placed but I could not be told when this individual would call me back. SIXT had a payment date on the invoice of 11/17/2022. As of 11/16/2022, I have not heard from SIXT.

  Business Response

  Date: 11/28/2022

  After review of the **************** file and all available information, we have decided to continue financial pursuit of the referenced damage file. Communications of our file have previously been sent using the contact information provided at the time of their rental. This file is currently being handled by an external provider to address any outstanding balances. ************ spoke with a supervisor on 11/22/2022 and was advised that we were willing to cut the cost in half. The supervisor also advised that we incurred the tow cost and charges and if renter had his own tow service, he could have used that as well. The renter agreed to the settled price and a payment link was sent. As of today, no payment has been made. We also have forwarded the invoice associated with the damage claim.  

  Customer Answer

  Date: 11/29/2022

   
  Complaint: 18416432
  
  I am rejecting this response because: I still have not received any email response relating to the questions I sent regarding this file.  The invoice the business provided is also not the most updated invoice. The most updated invoice states a payment request date of 12/5 so I'm not understanding why they are stating a third party is now handling this file.  I have outstanding questions that I sent via email that I would like a formal response on. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 12/14/2022

  The file has been settled and now closed.

• Initial Complaint

  Date:11/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We rented a vehicle in ********* to drive to *****. All the employees in ********* were very helpful and communicated well as well as the people on the phone. When our car told us it had a service issue we called and they told us to exchange the car we told him we couldnt do it the one day but to do it the next day so they gave us the direct number and we called the next day and it was always busy so then we called the one 888 number And they told us to go and they would have a car for us and we would exchange it when we got there. There was no car and the lady did not want to exchange it for us and said it did not need to be exchanged in an unpleasant manner at the *********** location at airport the male employee was friendly and helpful we were only following what we were told to do by sixt employees also what happened to customer service I am upset because we wasted time and energy to deal with a rental car for nothing

  Business Response

  Date: 11/17/2022

  We are unable to locate your reservation with the information you have provided. Therefore, we kindly ask that you provide us with one of the following information:
  
  1. Sixt Reservation number (generally, a 10 digit number starting with "98" or "99"********).
  2. Sixt Rental Agreement number (generally, a 10 digit number staring with 94********).
  3. Date of rental pick-up, Main driver's name, and pick-up location.
  
  Once received we will further investigate and obtain root of cause for resolution.

• Initial Complaint

  Date:11/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I *********************** rented a *** from this company on September 23, 2021. at the ********************* location.I parked the vehicle outside my residence and discovered that on September 28, 2021, at 12:34 am this vehicle had a boot placed on it by the City ******** due to their failure to pay for previous ticket violations in a timely manner. I was initially advised that it would my responsibility to retrieve the car and pay for the tickets and return the vehicle back to the agency which is ridiculous.I received an invoiced from the agency asking for $1,712.15 for the car rental which was later reduced from $600.72 to $570.72 and is being blocked from future rentals unless payment is received.I rented the vehicle to make hospital visits and doctors appointments, however, their failure to provide me with another vehicle frustrated the intentions of the contract as I did not have the car when I needed it even though I was told that another vehicle would be issued and to make sure I hand over the keys when the new vehicle arrived which never came and I still do have the keys till day.Not only did I not receive any refund or credit from the insurance that was taken out on the vehicle which I completely lost but was told that I would be compensated for any inconvenience as they stated to the attorney general.Instead, what they did was sent this account to a collection agency that has been harassing me as well for the full amount of the rental which was about ****** for the 7 days which was due back on September 30, 2021, and not October 11, 2021, which they say the vehicle was returned.

  Business Response

  Date: 12/02/2022

  We do certainly regret this was your experience with you rental and we sincerely apologize for the inconvenience this has caused you. 

  The charge of $570.72 relates to the rental charge from 9/23/2022 - 9/28/2022, in addition to the refueling fee of $71.94 (plus tax). 

  In instances such as this, Sixt do compensate for the inconvenience by applying a discount or providing a voucher. However, we can confirm that the rental was available to you and used from 9/23 - 9/28, therefore, the charge is valid. 

  Since you have disputed the full amount of $1712.15, the amount of $570.72 is outstanding. Once this amount is paid, we are willing to offer you a discount of the invoice of $150.00.

  We appreciate your understanding. 

   

   

  Customer Answer

  Date: 12/08/2022

   
  Complaint: 18411134
  
  I am rejecting this response because:This vehicle should not have been available for rental due to the outstanding parking tickets and other violations which I submitted in this claim.

  I received a call from Sixt Car Rental Agency on October 3, 2021 at 3:03 pm calling to remind me that I was 3 days overdue with the rental and if I have any concerns about extending the reserveration to give them a call at ************.

  This was after I call on September 28, 2021 to inform them that the vehicle was booted by the city Marshalls which stayed on the streets for 10 days before being towed.

  Not only was the vehicle that was rendered to me wasn't the vehicle I requested, I was informed  that the vehicle I just return and requested  would be available after a short wait of getting it clean up and ready. 

  The vehicle that was finally issued to me was not the one I requested but it was a downgrade from the *** 530 series to the *** 330 series which I was a little displeased.

  The original contract of the reservation was totaled at $622.48 for 7 days which excluded the insurance which I purchased from a 3rd party agency which I completely loss.

  Now the agency is trying compensate me by charging me $570.00  for the 4 days and I get to Keep the Keys to the *** which they Never came by to pick up or brought me another vehicle which I **** instructed.

  I would had honored the contract if I wouldn't had been stranded with my oxygen tank and cartaker on my to my Doctors appointment.

   

  
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 12/12/2022

  We have forwarded your feedback to the management team of the ******** *** Int Airport for further review. You will be provided an update once an answer is provided. 

  Thank you for your patience.