Complaints

This profile includes complaints for Sixt Rent a Car, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Sixt Rent a Car, LLC has 128 locations, listed below.

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  Sixt Rent a Car, LLC

  PO Box 8188 Fort Lauderdale, FL 33310-8188

• 

  Sixt Rent a Car, LLC

  3301 Coral Way Unit 106 Miami, FL 33145-2261

• 

  Sixt Rent a Car, LLC

  4332 Collins Ave Miami Beach, FL 33140-3288

• 

  Sixt Rent a Car, LLC

  705 5th St Miami Beach, FL 33139-6517

• 

  Sixt Rent a Car, LLC

  3025 SE 6th Ave Fort Lauderdale, FL 33316-4025

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented an auto from Sixt Rental in ******, ** on 12/9/24, returning it 4 days later at 7am 12/13/24. The office was not open yet. I returned it, to my knowledge, with ZERO damage to the vehicle. The rental cost was $538.36. On 3/26/25 I receive a demand letter from Fleet Response, the Sixt collection agency, DEMANDING Pay $1343.12 for the replacement of the 2 front wheels of my rental vehicle. They claim i was sent a letter on 3/12/25; I did not get that. I responded that I did not believe i damaged the car, but if they could please send me TIME AND DATE STAMPED photos of the damage, I would pay responsibly. I was sent photos of damage that they claim is from my auto. THERE IS NO TIME STAMP ON THEM. I pointed out that EVERY phone and camera time stamps their images. I want these to comfir that this was discovered when the office opened and that it was NOT caused by someone moving the car around. Their response was to send me a 'Return Checksheet timestamp '10:20AM'---1 hour and 20 minutes after they open. The final correspondence from Fleet response "Be advised, if we do not receive your full payment or hear from you on or before Friday, May 30, 2025, we may ask the state in which you are licensed to suspend your drivers license or may refer your file to our attorney or collection agency.". I have turned this over to my credit card insurance but don't believe either of us should pay. I believe that someone at Sixt damaged the car and that they are trying to soak me for that damage. All efforts with ********************* and Fleet Response to resolve this have failed.

  Business Response

  Date: 06/03/2025

  After review of the ******* *****' file and all available information, we have decided to continue financial pursuit of the referenced damage file.

  Customer Answer

  Date: 06/03/2025

   
  Complaint: 23371358
  
  I am rejecting this response because:
  They refuse to provide time stamped evidence of the damage. Without those, I dont believe I caused the damage. 
  
  Sincerely,
  
  **** *****

  Business Response

  Date: 06/05/2025

  We apologize that our reply could not be a more favorable one but after a careful review of your claim there is no indication that this damage was preexisitng.
  
  We kindly ask for your understanding and given the background and extent of the damages, we are asserting our right to claim damage compensation from you as per the rental contract agreed to at the time of your rental.
  
  Thank you for bringing this matter to our attention and giving us the opportunity to review it.
  

• Initial Complaint

  Date:05/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sixt rental car fabricated a claim that we scratched their rental vehicle, less than 5 cm scratch.- we did not scratch the vehicle, returned it in pristine condition, exactly how it was rented - they sent photos,in the photos the car was not located where we dropped it off, it had been moved. Anyone could have scratch it, but it was not us. - the fee for the < 5 cm scratch was OVER $800. It appears to be something buffable. -there are multiple class action lawsuits against ****. We have been victimized by this scam. - Date of rental11/14 to 11/17 at *****************************-Damage number SX-**********-****** -reservation number ********** - my mastercard paid $633 and I paid another $183.25, we'd all like reimbursement, only paid to preserve my pristine credit, not as an admission to guilt -can send full documentation, from email as its saved on ****** drive. -

  Business Response

  Date: 06/03/2025

  The file has been settled with the payments recieved and now closed.

  Customer Answer

  Date: 06/18/2025

  The only reason the payment was made and closed was so that this erroneous claim did not effect my credit report, not as an admission of guilt. 1) we did not scratch the vehicle, the claim is fraud and there are multiple class action lawsuits against Sixt, clearly they are capable, 2) The cost of $816 does not justify a LESS THAN 5 CM scratch, which appears they could buff out. YES this is all over a LESS THAN 5CM scratch 3) the photos of the vehicle and damage is no where  I dropped off the vehicle, it had been moved, used, someone else had driven it besides me. I would like to file a formal complaining. Sixt said it is closed and paid, only because they threatened my perfect credit score. I would like formal documentation against the company and an investigation. There are reports of this happening daily. 

• Initial Complaint

  Date:05/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  What is your complaint about?Denial of rental car service and refusal to issue a refund.Describe your complaint:I booked a car rental with Sixt through Expedia. When I arrived at the **** location on May 19th in ************** , I was denied the rental because I did not have a credit card. I was not informed clearly during the booking process that a credit card was mandatory. I offered a valid debit card and ID, which are accepted by many rental companies, but I was refused service.I requested a refund from ****, and their representative told me to contact ******* to process it. ******* later refused, citing Sixts no-refund policy. This is unacceptable, as I was denied the service entirely and misled about the terms.I am requesting a full refund for a service I was never allowed to use. I believe Sixt misrepresented the rental requirements and failed to deliver on their end of the agreement.Desired resolution:Full refund of the rental amount.

  Business Response

  Date: 06/02/2025

  Kindly understand that, given the reservation being booked and prepaid through Expedia, we are unable to proceed with your request for a refund. Know that we have no access or information on the form of payment used at the time of booking and while we would like to offer options, it is regrettably not possible.
  
  To assist you further, we have documented your correspondence with SIXT. The resolution of this matter is now in the hands of Expedia, and they need to partner with the ************ Team to address and resolve it.

• Initial Complaint

  Date:05/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint for Better Business Bureau (BBB)Subject: Unwarranted Damage Claim from Sixt Rent a Car Subrogation Claim #******* Business Name: Sixt Rent a Car Location of Incident: **********************, ** Location Date of Incident: March 2, 2025 Complaint:I am filing this complaint to dispute a false damage claim submitted to me by Fleet Response on behalf of Sixt Rent a Car, under claim number *******, in the amount of $287.12.On March 2, 2025, I returned a rental vehicle to the ***************** branch of Sixt Rent a Car. Upon return, a **** employee physically inspected the vehicle and confirmed that it was in good condition. I was issued a receipt reflecting that the car was returned without damage. I later received communication from Fleet Response stating I was responsible for damage to the vehicledespite no such issue being noted at the time of return.I am deeply concerned as this resembles a pattern of improper billing and claim handling for which Sixt Rent a Car has already faced class-action lawsuits (see: Sixt Class Action Settlement).Resolution Sought:I am requesting an immediate withdrawal of this unfounded claim and written confirmation that I am not liable. Additionally, I request Sixt Rent a Car clarify their post-rental inspection process to prevent similar false claims from affecting other consumers.

  Business Response

  Date: 06/03/2025

  Upon a final review of ******* ********* damage file, in a effort of goodwill we have decided to close and no longer continue financial pursuit of it. We look forward to the opportunity to service his/her rental needs in the future.

  Customer Answer

  Date: 06/03/2025

  the business' response is satisfactory - thank you for your support. 

  Customer Answer

  Date: 06/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******** *******

• Initial Complaint

  Date:05/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unjust Damage Claim and Suspected Fraudulent Practices To Whom It May Concern at the Better Business Bureau,I am filing a formal complaint against Sixt Rent A Car regarding a fraudulent damage claim and their deceptive business practices. This complaint concerns a rental in December 2024 for which I was charged $507.5 for alleged damage I did not cause.Upon returning the vehicle in December 2024, no damage was noted by **** staff, and I was given no indication of any issues. Weeks later, I received an intimidating email from Sixt alleging I had caused a scratch to the rental car. This email provided no photographic or any other concrete evidence to substantiate their claim. Despite the lack of proof, and acting in good faith, I reluctantly paid the disputed amount of $507.5, giving Sixt the benefit of the doubt.Recently, I discovered that my sister experienced an identical situation with Sixt, receiving a similar unsubstantiated damage claim. The crucial difference is that she had taken detailed photos of the vehicle at pickup and return, which unequivocally prove her innocence.Upon further investigation, it has become abundantly clear that this is a widespread and common scam perpetrated by Sixt. Numerous online reports and complaints detail similar fraudulent damage claims, where customers are charged for pre-existing or fabricated damage without any proof. This pattern of behavior strongly suggests systemic fraudulent activity on the part of Sixt.Given this new information, I demand a full refund of the $507.5 that I paid in good faith for a damage claim that was clearly unfounded and appears to be part of a larger fraudulent scheme by Sixt. I have been unjustly charged, and Sixt's actions constitute deceptive business practices.I expect a prompt and satisfactory resolution to this matter, including a full refund of the aforementioned amount. I trust the Better Business Bureau will investigate this serious complaint thoroughly.Sincerely,*******

  Business Response

  Date: 06/03/2025

  The file has been settled with payment and now closed.

• Initial Complaint

  Date:05/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rented vehicle 3/2/2025 -3/6/2025 at ********************. Upon return, attendant highlighted a scratch on a rear wheel with a white marker and asked if I was aware of damage, My response was no. On 4/20/2025 I received a package from a third stating I was liable for wheel damage totaling $307.00 and demanding payment in behalf of **** . I contacted Sixt claims department on 5/ 20/2025 disputing this claim, they responded I was responsible and denied my dispute. I have researched and reviewed many complaints about this company concerning fraudulent damage claims, I believe the damage to the wheel was preexisting.

  Business Response

  Date: 06/03/2025

  Upon a final review of ******* **** damage file, in a effort of goodwill we have decided to close and no longer continue financial pursuit of it. We look forward to the opportunity to service his/her rental needs in the future.

  Customer Answer

  Date: 06/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ****

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Upon returning a vehicle that was rented for 7 days, the employee did a walk around and stated that new damages were found on the driver side door edge less than 5cm with paint chipping. I stated that there was never a walk through done during the initial pickup of the vehicle and that the damages couldn't be verified that they are new. I looked at the rental agreement and it states that they're were preexisting damages in the exact location of the supposed "new damages".

  Business Response

  Date: 06/02/2025

  Upon review of ******* Cardwells damage file, we have decided to close and no longer continue financial pursuit of it. Our decision does not imply an acknowledgement of any statutory duty, and is based upon goodwill only. We look forward to the opportunity to service his/her rental needs in the future.

  Customer Answer

  Date: 06/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Incident Date: September 7, 2024 Rental Contract No.: ********** Claim No.: ******* Damage/Case No.: SX-**********-****** Location: ************************************************************ (***)On September 7, 2024, I rented a *** X5 from ***************** location. Shortly after arriving at my hotel, I discovered the brakes had completely failed. The car was unsafe to drive, and had I continued onto the roads, this could have caused a serious accident involving myself and my family.I immediately contacted Sixts roadside assistance. The representative acknowledged the technical issue and opened Case Number: ********. The tow truck driver also confirmed on site that the brakes were not working. **** retrieved the *** and issued a ***** as a replacement. Why would I voluntarily refuse to drive a *** and accept a clear downgrade if the original vehicle was fully functional? That defies logic.Despite this, the claims department contacted me 7 months after the incident demanding $500 for towing, stating I declined their optional roadside waiver and that a later inspection showed no issues. That post-incident inspection does not reflect the vehicles condition at the time of the failure, which may have temporarily resolved after restarts during transport.After researching, I found the *** X5 is known to experience temporary brake malfunctions that display a warning on the dashboard and can cause a brief but dangerous loss of braking power, typically resolving after restarting the vehicle two or three times. This is likely what happened in my case, yet Sixt has refused to investigate this and continues to insist I am liable, ignoring all real-time evidence from both their own roadside team and the tow driver.I am extremely disappointed in how Sixt has chosen to handle this situation. Rather than prioritizing customer safety and investigate a potentially serious mechanical failure, they are attempting to shift responsibility and cost onto the renter without basis.

  Business Response

  Date: 06/03/2025

  Upon review of ******* Ovezs damage file, we have decided to close and no longer continue financial pursuit of it. Our decision does not imply an acknowledgement of any statutory duty, and is based upon goodwill only. We look forward to the opportunity to service his/her rental needs in the future.

  Customer Answer

  Date: 06/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:05/21/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a car from Sixt Jan 1- Jan 7, 2025. There was no walk around inspection at time of pickup. A brief walk around was conducted at return, with a handwritten form given to me to sign (no photos). I then received the following series of emails:1. Jan 13: claim that there was damage to the vehicle at the time of return (no photos), with a link to a form to offer my "perspective on this observation." 2. Jan 15: "despite our initial request, we have yet to receive your response" and a reminder to click the link to the form by 1/21.3. Jan 21: received invoice for $847.50. The link to the form had been deactivated. I responded letting them know the link did not work, even within their stated timeframe, and requested to see photos.4. Mar 13: received reply to my note from 1/21, stating "This damage was noted during your check in inspection by the receiving branch. Once damage has been documented, a claim is initiated, and the ********************** is responsible for reviewing the available information. We apologize if you misunderstood, however, there are no notes on file excusing these damages or advising us that this has already been finalized." (note the link to provide my "perspective" was deactivated before the deadline).5. May 2: "Action required: final demand" (no photos). Sent a reply requesting photo documentation, received none.6. May 21: "We will hand over your case to a debt collection agency if no payment is received by 05/28/2025. You will then also have to pay the associated costs and fees." Sent this reply: "As you have not yet provided documentation of the alleged damage, I cannot proceed with payment in good faith. To proceed with your claim, please provide: 1) photo/video documentation at time of pickup showing no damage, 2) photo/video documentation at time of return showing damage, and 3) documentation (mileage reading) that the car was not driven between Jan 7 (return) and Jan 13 (when I was informed of damage)."

  Business Response

  Date: 06/02/2025

  Upon review of ******* Berrys damage file, we have decided to close and no longer continue financial pursuit of it. Our decision does not imply an acknowledgement of any statutory duty, and is based upon goodwill only. We look forward to the opportunity to service his/her rental needs in the future.

  Customer Answer

  Date: 06/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a car for a couple of days around the weekend of November 1, 2024. When I picked up the car I photographed a few small scratches and marks- the car wasn't perfect but it was entirely sufficient. After an uneventful trip I returned the car in what appeared to me to be the same condition. I was billed more than $800.00 for microscopic damages that I couldn't even verify. It felt like a form of extortion on me and my insurance company. Do not rent a car from this company.I contacted their customer service and received boilerplate emails in response.

  Business Response

  Date: 06/02/2025

  The file has been settled with the **** payment and now closed.

  Customer Answer

  Date: 06/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  C. Gat