Complaints

This profile includes complaints for Sixt Rent a Car, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Sixt Rent a Car, LLC has 128 locations, listed below.

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• 

  Sixt Rent a Car, LLC

  PO Box 8188 Fort Lauderdale, FL 33310-8188

• 

  Sixt Rent a Car, LLC

  3301 Coral Way Unit 106 Miami, FL 33145-2261

• 

  Sixt Rent a Car, LLC

  4332 Collins Ave Miami Beach, FL 33140-3288

• 

  Sixt Rent a Car, LLC

  705 5th St Miami Beach, FL 33139-6517

• 

  Sixt Rent a Car, LLC

  3025 SE 6th Ave Fort Lauderdale, FL 33316-4025

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi,This is Anqi with SIXT confirmation no. **********.I am writing to complain about my car rental experience today in ********* with SIXT. Yesterday I booked a small SUV with prepaid method, when I check in with SIXT counter today, the staff said that the car I booked no longer exist, and I only have two options of cars with extra costs. When I asked him why I cannot have the car I prepaid for, he was very rude only gave me answerif u are not satisfied I can give u full refund. But I was at the airport and it has already been late night, I have no choice but to be charged more to get a car. Later when I get in the car, I found out the gas was not full, only half, and the vehicle is full of smell of weed.

  Business Response

  Date: 10/04/2023

   We understand how frustrating and inconvenient it can be to experience such issues, and we would like to assure you that we take this matter seriously. Our records reflect that there is a pending ticket regarding your complaint and I can assure you that it is currently being carefully reviewed by the branch.  We ask for your patience while our colleagues look into this matter and provide their response. Once they do we will *********** out to you directly.
  
  

  Business Response

  Date: 10/06/2023

  Upon further review, our records confirm the upgrade charge was removed on 10/4/23.  Please allow up to **** business days for reflection to your account.

• Initial Complaint

  Date:10/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  From September 17- 21, 2023 I rented a car from Sixt. Approximately 2 days after return I received an email stating I had damaged their car. Unfortunately, this seems to be a running scam with this company, including the "Bait and Switch" they had ALSO tried with me, upon vehicle pickup (I had reservation confirmed and when I showed up they told me it was not available and attempted to upgrade me to a premium for more than double the price). Unfortunately unaware at the time of their reputation, I had almost immediately needed to rent another car as my own personal vehicle was still not ready. I rented it from September *****, 2023. Sure enough, I just received a bill for damages to second vehicle. 25+ years of renting cars with zero issues, and suddenly I have 2 bills for damages within days from a company with a long list of scams for this exact same routine. This company needs to be investigated, as there are countless reports and complaints about them not just across BBB but other platforms. Additionally, the second car I drove was having mechanical problems. During the rental I emailed the company after being unable to get through to them on the phone (upwards of an hour waiting) and it was never remedied. Terrible practice all the way around.

  Business Response

  Date: 10/06/2023

  Upon a final review of Mr./Ms. ******* damage file, in a effort of goodwill we have decided to close and no longer continue financial pursuit of it. We look forward to the opportunity to service his/her rental needs in the future.

  Business Response

  Date: 11/03/2023

  After review of the Mr./******************** file and all available information, we have decided to continue financial pursuit of the referenced damage file.
   Notwithstanding, we reached out to Mr./**************** and will work out an amicable resolution.
  
  
  

  Customer Answer

  Date: 11/05/2023

   
  Complaint: 20689597
  
  I am rejecting this response because:

  
  I did not cause damages.  Sixt is notorious for filing these false damage claims.  Burden of proving I caused damage lies with them-I do not buy that they don't have photos of car prior to my renting the vehicle.  I am intending to take this to the news channel and larger social media posts as these are unscrupulous practices.  

  
  Sincerely,
  
  *************************

  Business Response

  Date: 11/07/2023

  Upon a final review of Mr./Ms. ******* damage file, in a effort of goodwill we have decided to close and no longer continue financial pursuit of it. We look forward to the opportunity to service his/her rental needs in the future.

• Initial Complaint

  Date:10/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Booked a car on Sixt website. My credit card was charged and booking confirmation sent to my email. Upon picking-up the car I was informed that no cars were available and reservations made less than 24 hours in advance are not guaranteed. The representative canceled the reservation but could not guarantee a refund due to the res ration was pre-paid. I am forced to take an Uber to my business meeting and will send the receipts to Sixt for reimbursement. Moreover, this is the send time this occurred, hence your branch manager at the airport resolved the matter last time. Extremely deceptive business practices

  Business Response

  Date: 10/04/2023

  Our team has been working diligently to address your concern, and I am pleased to inform you that we have now successfully processed the refund for your reservation. We understand how frustrating and inconvenient it can be to experience such issues, and we would like to assure you that we take this matter seriously. Your reservation was refunded in full which was initiated on 10/04/2023. Please be advised that it may take between **** business days for the funds to be returned to the original method of payment used for the rental. This time frame is dictated by the processing times of financial institutions and unfortunately we have no control over it. Thank you once again for brining this matter to our attention. Please email your Uber receipts to us at ******************************* for our team to review. We look forward to hearing back from you. 

  Customer Answer

  Date: 10/05/2023

   
  Complaint: 20691233
  
  I am rejecting the response until the attached Uber receipts has been refunded
  
  Sincerely,
  
  *************************

  Business Response

  Date: 10/06/2023

  You are right to expect the vehicle you have reserved be available at the time agreed. Please accept our apologies if this was not the case on 10/3/23 and that you were inconvenienced as a result.  Due to unforeseen circumstances such as last minute rental extensions or accidents, there can be a temporary shortage of vehicles.
  
  We have received your Uber receipts and are prepared to reimburse you via a wire transfer.  You will soon receive a direct communication to your email with the instructions.

• Initial Complaint

  Date:10/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a car from Sixt rent a car on 09/02/2023 at the ******* airport location. I was told that I needed to leave a $200 deposit and it would be released in **** business days after returning the vehicle. I returned it on the 10th and as of today, 10/03/2023 I have not received my deposit back. *** called and asked multiple times and was told that it could take up to 15 business days. And as of today, the 15th business day, I have not received my deposit. Im very upset and would like my money back.

  Business Response

  Date: 10/04/2023

  A security hold is placed on the your card in a "pending" status until the vehicle is returned. Once the rental has ended and an invoice has been generated, the final total of the rental is posted to the card's account. The difference between the final amount of the invoice and the security authorization is released to the form of payment on file. The funds are made available to the renter to use again within 3 to 15 business days depending on the renter's financial institution. Kindly note that since the security hold remains in a pending status, it simply vanishes and does not reflect back onto the account as a credit refund. If you show any other "charges" from SIXT, I kindly ask that you send us a copy of your financial statement indicating the charges in dispute for us to review it for you.

  Customer Answer

  Date: 10/04/2023

   
  Complaint: 20690752
  
  I am rejecting this response because: it has been the stated 15 business days and the refund has not been returned per their policy so it is their fault and they owe me my money. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 10/06/2023

  We must reiterate that the security hold was placed in a pending status and once released upon completion of the rental, the funds are made available for use to the customer.  It does not reflect as a refund because it was not a charge.  In this instance, if stating otherwise, we kindly request that the customer provide us with a supporting document reflecting the $200 security hold as a charge.

• Initial Complaint

  Date:10/03/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am currently a customer with and I've been renting long term for the last several months. I have a business account which is a non-for-profit. The company asked me to send in all my taxes and paperwork. They've received it several times. Every time I call and ask him about it they have me send it again because they say they don't have it. I am never able to contact my rep which her name is *****************************. She asked me to originally send the forms in. I'm still being charged for taxes and I still haven't gotten a refund.

  Business Response

  Date: 10/04/2023

  After reviewing the emails within our system I show we did received the forms from your account manager. This information was forwarded to our accounting department for processing.  Please be patience with us since our ********************* is in high demand, and is facing a high volume of request. You will be reached out by the  ********************* soon in a first come, first serve manner. We have also sent a reminder to them concerning this. We understand the importance of quick and efficient customer support, and we regret any inconvenience this may have caused you.

  Customer Answer

  Date: 10/05/2023

   
  Complaint: 20689614
  
  I am rejecting this response because:
  They have had plenty of time to have this issue resolved. 
  Sincerely,
  
  Ms. ***********************

  Business Response

  Date: 10/06/2023

  We can only hope for your continued patience in the matter as the tax exemption is handled by our Accounting Team who can be reached directly via **************************.

  Customer Answer

  Date: 10/06/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Ms. ***********************

• Initial Complaint

  Date:10/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On september 29 i made reservation thru expedia at approximately 5:15pm .Sixt confirmation #********** and expedia itinerary **************. At approximately 5:30 I decided to cancel reservation and was charged $100.00 I have yet to get my money back from Sixt car rental. a fair resolution would be to refund my money.

  Business Response

  Date: 10/06/2023

  While reviewing your reservation it appears that it was generated through the third party Expedia.
  
  We would be unable to make any changes or cancellations to reservations made by a third-party vendor since changing the reservation in our system would affect the rate that you received with the third party.  However, you would be able to contact the third party and make the request for refund through them directly.
  
  Thank you for your understanding.

  Customer Answer

  Date: 10/12/2023

   
  Complaint: 20689348
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

  I cancelled the reservation within 15 minutes of making it. To want to keep 100 dollars is criminal conduct

• Initial Complaint

  Date:10/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a car on 9/28/23 - 10/1 and we filled up the tank as expected to bring it back the same way, we ended up being charged $83 for fuel refill but this not the first time we had this issue with Sixt. They see the car is full then turn around and bill us for gas on the back end to try and falsify the records so imagine how many customers this is happening to that they can collect that amount from every average rental Invoice # for return ********

  Business Response

  Date: 10/03/2023

  After further review of your rental agreement, we were able to confirm the fueling fee applied to your rental agreement stems from the initial rental vehicle provided and not the second vehicle received in exchange per our policy and terms. Sixt provides all customers a rental vehicle with a full tank of gas and a full tank of gas is also expected upon returning the rental vehicle. Our records also indicate the initial rental vehicle was towed due to you not having the vehicle keys in view of this information the fueling fee is deemed valid. But nevertheless, as a one-time gesture of good will we have proceeded to apply a discount on the fueling fee and have reduce the cost from $11.99 per gallon to $5.99 per gallon resulting in a total refund of $42.00 USD depending on your financial institution this credit can take 3 to 10 business days to reflect on your account. We appreciate you bringing this matter to our attention and providing the opportunity to review it.

• Initial Complaint

  Date:10/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9/12/2023 we rented a vehicle from Sixt car rentals in ************ ************. on 9/13/2023. We were sent a notice saying when we turned in our vehicle there was damage and we would be responsible. We called the company to make them aware we still had the car didnt turn it in and were not understanding why we were getting a damage report, eventually, that problem was resolved and we moved on as everything was OK. We turned the vehicle in on 9/16/23. Had a gentleman walk around the vehicle said no new damage. Everything looks great and we left. On October 2, 2023 we received another damage report saying when we turned the car in on the 16th. They found additional damage and gave us a bill for $575 and change. When we contacted the company again to state that we had everything on film that we had taken several pictures of the vehicle and we have the gentleman on tape saying no new damage everything looks great. They decided they would not pursue the claim. When we originally arrived in ************, we spoke to the gentleman that gave us the shuttle ride to the place of business, and asked him about sixt Wed never rented from this company knew nothing about them. He was very positive on the company said youre in a nice car and just be very careful and make sure everything is documented so that you dont get charged. we find this extremely strange that we wouldve got two separate damage Reports after being pre-warned before we got there this seems to be a policy after reading some of the other reviews of this company I would not use them again regardless, everyone was nice, but this is a very crooked company.

  Business Response

  Date: 10/03/2023

  Upon review of Mr./Ms. ******* damage file, we have decided to close and no longer continue financial pursuit of it. Our decision does not imply an acknowledgement of any statutory duty, and is based upon goodwill only. We look forward to the opportunity to service his/her rental needs in the future.

• Initial Complaint

  Date:10/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reserved a rental car with Sixt that seats 7 people. I understood that I would not get the exact model mentioned in the reservation process, but something comparable. When I arrived at the branch, the woman at the counter was terribly rude. She told me all they had was a car that would fit 5 and that's the best she can do. We were stranded. I had my two children with me and we were in town for a family funeral. I stepped outside and called Sixt reservations and asked that if I reserve a car type with a minimum amount of seats, will I be guaranteed to get a car with said amount of seats. I was told "yes, of course." I told her that I was currently at the *********** location and am being told that they have no car for me. She then backtracked and said that it is up to the branch.We were stranded. I have plenty of experience with rental car companies and have never dealt with something like this.

  Business Response

  Date: 10/04/2023

  We are unable to locate your reservation with the information you have provided. Therefore, we kindly ask that you provide us with one of the following information:
  
  1. Sixt Reservation number (generally, a 10 digit number starting with "98" or "99"********).
  2. Sixt Rental Agreement number (generally, a 10 digit number staring with 94********).
  3. Date of rental pick-up, Main driver's name, and pick-up location.
  
  Once received we will further investigate and obtain root of cause for resolution.

  Customer Answer

  Date: 10/04/2023

   
  Complaint: 20685739
  
  I am rejecting this response because:
  I am only providing the requested information for now :

  reservation **********

  **************************;

  9/28/23 from ***

  Sincerely,
  
  ***************************

  Business Response

  Date: 10/06/2023

  We are sorry for your loss and that you were unable to rent the vehicle as intended.

  May we kindly ask in the event you incurred additional expenses as a result, that you provide us with a copy of the supporting receipt(s) for further review.

  Customer Answer

  Date: 10/06/2023

   
  Complaint: 20685739
  
  I am rejecting this response because:

  just Attaching the requested document.

  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 10/13/2023

  Hello,

  I attached the documentation that Sixt requested. Is this being closed because they have not responded since then?
  

• Initial Complaint

  Date:10/02/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a full sized sedan from 7/21/23 to 7/29/23 from ******* airport location. On 7/24 we noticed that both front tires had bulges in the sidewalls. I called customer service to request an exchange. I was told that I needed to drive it back to ******* (with tires that could blow at any time). I was within an hour or ******** and told them if I was going to risk it, I needed to go there. I was told that someone from the nearest location (****************) would be calling to facilitate exchange. I never received a call. I called customer service again and they told me I could replace the tires myself but they may or may not reimburse me. They told me they could not do much of anything because they are not even located in this country. I ended up having to call **************** rental facility, told them to situation and they gave me the Sixt location's number. The employee was stunned when I told him about everything and told me that Sixt should have never sent out a car with unsafe tires like that. They told me to come in for an exchange the next morning. The next morning I was provided a mid sized sedan since they did not have any full sized sedans available. After the trip, I was charged the entire rental amount of a full sized sedan even though i had a mid sized for 5 of the days. I did not contest the amount even though it should have been lower due to getting a cheaper class vehicle. Now, on 9/29/23, I get a bill from Sixt for the tires and loss of use for "damage" that I did not cause for $434.47, with a due date of 10/6/23. There is nothing that I could have done that would have caused both sidewalls to have sidewall failures. My guess is the the tires were failing when I picked up the rental and over the course of 3 days, enough air was leaking into the sidewalls to make the bulging noticeable.

  Business Response

  Date: 10/03/2023

  After review of the Mr./****************** file and all available information, we have decided to continue financial pursuit of the referenced damage file.

  Customer Answer

  Date: 10/03/2023

   
  Complaint: 20685083
  
  I am rejecting this response because: I did not cause any damage to the vehicle.  Sixt Car Rental has not even provided a scenario as to how I could have possibly caused tire damage that would result in bulges on the sidewall of both front tires.  
  
  Sincerely,
  
  *********************

  Business Response

  Date: 10/05/2023

  Transparency is important to us, in particular regarding questions about your invoice.
  
  As stated in Sixt rental agreement terms and conditions: You are responsible for all damage to, and for loss or theft of, the Vehicle, including damage caused by weather, road conditions and acts of nature, even if you are not at fault.
  
  The cost of a replacement tire was sent to you because the damages were discovered while the vehicle was in your possession during your rental period.
  
  If you have any additional questions please let us know.
  
  
  

  Customer Answer

  Date: 10/09/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********.  I believe that it is a very shady business practice to charge customers for things that they were not responsible for "even if you are not at fault".  This policy could be used to make customers pay for a new engine in a scenario where Sixt improperly serviced a car and the engine was damaged and then locked up during a rental, because that is when it was discovered.  I begrudgingly ended up paying for the new tires just to end all of this since It is apparent that Sixt will not do the right thing.  This resolution is not satisfactory, but I'm done fighting with them over this.  
  
  Sincerely,
  
  *********************