Business Profile

Auto Rentals and Leasing

Sixt Rent a Car, LLC

This business is NOT BBB Accredited.

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Important information

Customer Complaint:
This Review reflects complaint activity for the corporate owned locations listed within the 8 states that is contained in this report. Please file your complaint with the BBB that services the area that the rental company is located in to ensure it's handled promptly.

Complaints

This profile includes complaints for Sixt Rent a Car, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,275 total complaints in the last 3 years.
1,068 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/27/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
11/26 $113.43. I reeerved a rental for an upcoming trip and the booking stated I would pay at the counter. I checked my email and bank statement and the rental was charged immediately to my card. As I went to cancel this reservation due to it charging me, I received another email advising they have deducted $100 from my account as a cancellation fee. This is not right. I was not supposed to be charged at all until arriving a the airport on 12/12 to pickup the rental at the counter. I need my money back immediately. They screwed up this reservation. I booked through Expedia and even have a screenshot of the listing. I need immediate resolution.
Business Response
Date: 11/27/2023
While reviewing your reservation it appears that it was generated through the third party Expedia.

We would be unable to make any changes or cancellations to reservations made by a third-party vendor since changing the reservation in our system would affect the rate that you received with the third party. However, you would be able to contact the third party and requested the refund through them directly as SIXT does not object to the full refund.

Thank you for your understanding.
Initial Complaint
Date:11/26/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Oct 15 I rented a vehicle from Sixt Rent a Car for one day, the next morning when I was set to return the vehicle the check engine light came on. The display screen said that there was a secondary brake malfunction, engine power had been reduced, and to service at the dealership. I contacted Sixt Roadside assistance but the number was invalid. So I submitted a claim their the app. They didnt respond for 2 days and ignored any details in the message about where the car was located and that it needed to be picked up. Well they never picked it up, then told me I needed to contact Roadside assistance, I finally got a hold of someone and they set up a tow service on Oct. 28, 2023. When they received the car back they claimed their had been damaged to the vehicle and subsequently charged my credit charge not even for any said damages, but for the entire period of time that the vehicle was being serviced, and placed but up for rental in November 3, 2011. They stated it was my responsibility to ensure the vehicle was serviced and returned to sixt and the rental period would continue until it was fixed. This is absolutely absurd and they have charged my car $1949. And I want this reversed, I believe this company runs these schemes a lot. They have very bad communication and very unhelpful.
Business Response
Date: 11/28/2023
After review of the Mr./****************** file and all available information, we have decided to continue financial pursuit of the referenced damage file.
Initial Complaint
Date:11/25/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had two issues with this rental. The main was that we had pre-paid for an Audi Q7 or similar. The reason we purchased this was that the Q7 is a three row SUV. When we arrived what we were given was a *** x5 which is a 2 row. When I explained to the lady at the counter she said no I would have to pay more for a 3 row. This was vital for our trip but I was unwilling to pay more than I already had to get a car I had already paid for. The second issue was she has told me I needed to have the toll pass, however during our travels we never came across any toll roads. This was just an unnecessary upcharge.
Business Response
Date: 11/27/2023
After a careful review of your booked reservation along with your rental agreement, we can confirm that a vehicle in ***************** of your booked category was provided to you upon your scheduled pickup.

While we understand you are not satisfied with the specific vehicle received, we can only ask for your understanding that at SIXT we guarantee vehicles in the category booked, and not a specific make or model. This information can be found on our "rental information", **********************************************************.

You may also visit our fleet guide for the most recent updates on our fleet; *********************************.
In the meantime, as a gesture of goodwill we have applied a discount to offset the disputed General Toll Service. Please allow up to **** business days for reflection of the $33.60 refund to your account.
Customer Answer
Date: 11/28/2023

Complaint: 20914637

I am rejecting this response because the product advertised was a 3 row suv such as an Audi q7 or similar. I understand that an exact model or brand is not guaranteed, but I do expect that when I reserve a 3 row luxury suv that I receive a 3 row luxury suv.

Sincerely,

***************************
Business Response
Date: 11/29/2023
In this instance the reservation was generated through Hotwire.com. While we are sorry to hear of your disappointment of the vehicle received within the same SIXT category, upon further review we could not locate where the website indicated the guarantee of a 3rd row.
Customer Answer
Date: 11/30/2023

Complaint: 20914637

I am rejecting this response because as stated on the it says an Audi q7 or similar. As the Audi q7 is a 3 row suv, anyone would assume rather it be an Audi or another brand that similar would be the same size. If this is how Sixt does business I will take my business elsewhere. This is a classic bait and switch.

Sincerely,

***************************
Initial Complaint
Date:11/25/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented from Sixt in early October 2023 for a weekend trip based on a recommendation from a friend. Since then it has been a nightmare trying to get an error corrected. The *** I rented was not cleaned prior to being given to me and I sent them the pictures to prove it. While driving the *** there were warning lights that came on that made me scared to continue driving it. After returning and a long back and forth they finally discounted my rental which was appreciated. But now they are charging me for tolls when I know I specifically requested the toll package knowing I was driving to *******. Why would I want to pay them over $100 for something I know I requested for only $13 a day? That's probably why they didn't print me a receipt when I picked up. This is a scam and needs to be corrected. My rental agreement was **********.
Business Response
Date: 11/27/2023
At this time we have added the toll pass to your contract for the amount of $41.73 and issued a credit for your toll invoice in the amount of $191.20. Kindly allow three to 10 business days for the credit to appear on your account.
Customer Answer
Date: 11/28/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:11/24/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 11/23/23 I went to pick up rental car only to be told that they didn't have anymore suvs. I had made my reservation on 10/09/23 and expected an suv. The employee said she could upgrade us for x amount of dollars. The *** suv was too expensive, so we went with a *** sedan because she said it would be only $10 a day more. I looked at my credit card today and I have a $700 charge because what she said and what the receipt said don't match up. I made a reservation a month prior and shouldn't have to be paying for this. I only agreed to the *** sedan because she said it was $10 more ($50 total for the trip) and I had my infant son and husband with me.
Business Response
Date: 12/11/2023
Thank you for reaching out to us and allowing us the opportunity to assist you.
We at Sixt will endeavor to provide our customers with a vehicle from their reserved vehicle group. However, unexpected rental car shortages can occur due to last minute rental extensions, accidents, and other unforeseen circumstances beyond our control. We are sorry to hear that your reserved vehicle group was not available once you pick up.
After review of your inquiry and rental agreement, our records indicate that a discount was applied to your invoice and a credit of $495.75 was issued to your **** card ending in 434 on 12/4/2023. Please allow **** business days for the funds to appear on your account.
Thank you for choosing Sixt!
Customer Answer
Date: 12/11/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:11/23/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My sister and I rented from Sixt rental car on August 12 2023 at the **************. We asked for a midsize regular gas car, they gave ** a ****** Camry, it had a flat tire, the person at the garage said I will upgrade you for your trouble, gave us a *** hybrid. He did not tell us this. We drove to Capecod, arrived at our Hotel, went back to the car to go to a **************** and the car would mot start,We did not know what to do, we called the rental company, they said we will bring you another car and pick up that one. Never told us how they were getting the car, they did this in the middle of the night, we thought how nice of them. We got the new rental and finished our trip, returned the car on the 14 th of August and received a final receipt. All was good.November 15 th I get a bill for ******* For towing. I was shocked, 3 months later, we had no idea that was how they were exchanging the cars. They said zi had to pay it by the 22nd or they would send me to collections. First I heard was November 15 th. How do you treat customers like this. It was there fault the car didnt start what were we suppose to do. Not sure what to do, I dont believe I should owe this money they never said it will cost you they just said we will exchange the car. They didnt offer another solution.
Business Response
Date: 11/28/2023
After review of the Mr./**************************** file and all available information, we have decided to continue financial pursuit of the referenced damage file.
Customer Answer
Date: 11/30/2023

Complaint: 20908651

I am rejecting this response because: they are being unfair, I would split the cost, but I cannot afford to pay the entire bill. They gave us a car that would not start and we were stranded. Dont understand how we have to pay for their broken car. They said it wasnt broken but we couldnt stat it and they gave us no other alternative. Please help me to understand,

Sincerely, ***************************

***************************
Business Response
Date: 12/11/2023
You are able to pay your invoice via a payment plan.

Please see the below additional guidelines for entering a payment plan.

- Credit Card information is not stored, a new authorization form or payment link will need to be sent/requested for each payment if you choose to pay via credit card.
- No more than 6 installments can be scheduled.
- Reminders are not sent for upcoming payment due dates.
- If payment is missed without prior notification the file will be sent to collections.

If you would like to enter into a payment plan please respond advising how many installments you would like to proceed with and the start/due date (no later than one month from today).
Customer Answer
Date: 12/12/2023

Complaint: 20908651

I am rejecting this response because:
They are not willing to work with me on this, I dont understand how we are responsible for their car not starting. Leaving us stranded, they didnt give us any choices, we wanted to take it to another rental place but they said we could only take it to the airport. That was not an option for us. They never told us we had to pay for a tow truck. Can they share the expense since it was their car?
Sincerely,

***************************
Business Response
Date: 12/18/2023
Thank you for contacting Sixt Claims Department.

We understand that receiving a tow claim can be an unpleasant situation, however, we would also like to ask you for your understanding that we cannot waive our claim, as any damage is an out-of-pocket expense to our company.

Given the background and extent of the tow, we are asserting our right to claim tow compensation from you as per the rental contract you agreed to.

You may attempt to file a claim with your personal auto and/or supplemental insurance carrier. If you opt to file a claim, please provide us with the claim information so we may direct all subrogation documentation to them.

Thank you for your cooperation regarding this matter.
Customer Answer
Date: 12/28/2023

Complaint: 20908651

I am rejecting this response because:
I am not satisfied with their response
It not a good practice for their business. It is not a reasonable amount of money. They have a lot of bad reviews. I expected them to share the expense. I will continue to fight with them regarding this claim!

Sincerely,

***************************
Business Response
Date: 01/08/2024

Thank you for contacting Sixt's ********* Department.

You are being billed for the towing service rendered during your rental period.

Please be advised that you did not purchase our optional waiver for roadside assistance which includes reasonable towing services, therefore you are responsible for the towing charges.

If you have any additional questions, please let us know.
Initial Complaint
Date:11/22/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Friend of mine booked and paid car rental for me from 11/8/2023 to 11/11/2023. After we called and confirmed that it would be possible for me to take the car rental even if we paid by his card. Once I arrived they refused to give me the car and said that the amount will be refunded within 24h. Than they refused to refund
Business Response
Date: 11/27/2023
While reviewing your reservation it appears that it was generated through the third party Expedia..

We would be unable to make any changes or cancellations to reservations made by a third-party vendor since changing the reservation in our system would affect the rate that you received with the third party. Kindly note per our terms and conditions it is advised that he means of payment, which must be valid and presented at the start of the rental, must be issued under the renter's name. A valid credit card must provide available credit.

In this instance, you would be able to contact the third party and make the requested refunds through them directly.

Thank you for your understanding.
Initial Complaint
Date:11/22/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We had a flight booked and were due to travel home from *** to *** on 10/14/2023 however, due to the recent unfolding events in ******, it seems there has been heightened security and concerning events occurring. The airport I was supposed to travel into, ***************, had a bomb threat and a suspect was detained & arrested. I felt extremely uncomfortable traveling by plane into that airport, so I decided to rent a vehicle to make the drive home to *******. I feel I was treated unfairly given the circumstances and taken advantage of. I was charged nearly $1300 for a rental car for 1 day. I am extremely disappointed in this type of deceptive practice (price gouging). To make matters worse, It was almost impossible to get into contact with customer service, I had to email theyre PR person to speak to a customer service representative and after going back and forth for nearly a month with Sixt, they agreed to credit our card around $100, which I dont feel is an appropriate resolution. Not only did they price ***** my family, they denied us help for almost a month and then the problem was not addressed but instead credited me a tiny amount to get me to stop talking. My family was taken advantage of.
Business Response
Date: 11/27/2023
We are sorry to hear of your dissatisfaction in the last minute rate offered to you at time of pickup, however, further review of our records do not indicate a prepaid reservation. The rate offered by SIXT was a competitive rate based upon a variety of reasons, but could have been denied. The $100 offered was a gesture of goodwill, however, we must deny requests for further discounts of the agreed upon price at time of pick up.
Customer Answer
Date: 11/29/2023

Complaint: 20908070

I am rejecting this response because:
Sixt used price gouging techniques on my family by clearly overcharging compared to competitors, during a time of heightened security. **** recognized the opportunity during a crisis and chose to capitalize at the expense of the consumer. Due to the aforementioned we reject the response.

Sincerely,

******* Del ********
Business Response
Date: 12/06/2023
At SIXT, transparency is a core value, and we ensure that all charges added to the rental agreement are prominently displayed on a standalone monitor positioned at each Rental Sales Agent's station. This enables you to review and either accept or decline the rental as well as any additional products offered during the rental process. Prior to finalizing the rental agreement and accepting a form of payment, the rental agreement is presented for a final review. Once you provide payment and a signature, it is understood that the charges on the rental agreement were accepted.
Based on this transparent process and the documentation on file, the charges were duly acknowledged and accepted. Therefore, regrettably, we are unable to accommodate your request for a refund.
Customer Answer
Date: 12/07/2023

Complaint: 20908070

I am rejecting this response because: as previously stated, I am aware of what was signed and accepted at time of purchase. Sixt has yet to respond to the reasons for price gouging. Price gouging is the practice of increasing the prices of goods, services, or commodities to a level much higher than is considered reasonable or fair. Sixt was aware that on this day consumers were fearful to fly due to heightened security levels at airports in the US, and SIXT used this as an opportunity to make extra money at the expense of the consumer (my family.) SIXTs response about transparency isnt relevant nor is it addressing the root of the issue at hand. I am aware of the acceptance of charges, and under duress I agreed so I could keep my family safe. SIXT raised the price much higher than what was considered reasonable and fair for a one day rental. A response to the price gouging AND a refund are the ONLY appropriate actions to this complaint, so my family and other consumers can see that despite their awful BBB reviews SIXT can sometimes do right by the consumer.

Sincerely,

******* Del ********
Initial Complaint
Date:11/21/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a vehicle from Sixt ****** on 10/29/23 and I returned the rental car on 10/29/23 with no visible damage I could see. I get an email 2-3 days later saying I cracked the windshield and they now say on 11/21/23 that I owe them $855.22. After searching reviews it seems to be a common scam ran by this company to defraud customers. The crack they show in the picture would've been easily visible and I am most certain it was not there when I returned the vehicle.
Business Response
Date: 11/22/2023
Upon a final review of Mr./Ms. ****** damage file, in a effort of goodwill we have decided to close and no longer continue financial pursuit of it. We look forward to the opportunity to service his/her rental needs in the future.
Customer Answer
Date: 11/22/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:11/21/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On December 4, 2022, we arrived at ***************************** and got a rental car from Sixt Rent A Car LLC for ******. At this time, Sixt was provided with our email address and phone numbers on the forms we had to complete at the counter. On December 7, 2022 we were hit by an ****************** and cosmetic damage happened to the front driver side of the car. A police report was made and insurance was contacted along with Sixt. We utilized our own full coverage insurance through Progressive and they worked with Sixt and the ********************* When we returned the car to Sixt we filled out paperwork again and gave them our phone number and email address. We never were contacted again by Sixt until we received a letter from Summit AR debt collection company on November 11th, 2023. The debt collector stated that **** had sent them an unpaid balance of $349.34 on July 4th, 2023. We do not have any records from Sixt contacting us regarding any undpaid balance; not a letter, phone call, or email. When we contacted the Sixt claims department, they stated they had emailed some random email address that was not one associated with us whatsover. They also stated they "recently" changed practices to call customers about a balance but did not ever do this with us. We never received any type of contact from Sixt LLC, we had to contact them to figure out what the problem was. This company should be contacting their customers before sending anyone to collections, when we could have easily paid whatever balance was not covered by our insurance that we pay for. They have caused undo stress and anxiety regarding our credit scores because we have never had something like this happen. We immediately paid the balance to the debt collector but feel that Sixt is to blame for this issue and feel we deserve a refund for what they have done, which is sending people to debt collectors without even talking to them.
Business Response
Date: 11/22/2023
After review of the Mr./**************' file and all available information, we have decided to continue financial pursuit of the referenced damage file. Communications of our file have previously been sent using the contact information provided at the time of their rental. This file is currently being handled by an external provider to address any outstanding balances
Customer Answer
Date: 11/22/2023

Complaint: 20900984

I am rejecting this response because: they did not reach out to any email provided during booking of this. They need to provide the supposed email they utilized because it is not any email related to us.

Sincerely,

*************************
Business Response
Date: 11/28/2023
Please review your rental agreement.
If you will like to provide an updated email for our records, please do so.
Customer Answer
Date: 11/30/2023

Complaint: 20900984

I am rejecting this response because: we know the rental agreement. Your company did not send any information regarding the balance to our email at ******************** This was provided to your company. I will not accept your response until we get a refund.

Sincerely,

*************************

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Sixt Rent a Car, LLC is NOT a BBB Accredited Business.