Complaints

This profile includes complaints for Sixt Rent a Car, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Sixt Rent a Car, LLC has 130 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Sixt Rent a Car, LLC

  PO Box 8188 Fort Lauderdale, FL 33310-8188

• 

  Sixt Rent a Car, LLC

  3900 NW 25th St STE 414 Miami, FL 33142-6705

• 

  Sixt Rent a Car, LLC

  1366 S Federal Hwy Pompano Beach, FL 33062-7209

• 

  Sixt Rent a Car, LLC

  1610 Washington Ave Miami Beach, FL 33139-3107

• 

  Sixt Rent a Car, LLC

  279 N Federal Hwy Boca Raton, FL 33432-3923

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/21/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a car from them in Feb 2024 in ****************The luxury *** locked my keys inside of the car (luckily my children werent in there). Had to pay $65 to get them out, fine.FOUR months later i get a $130 charge on my credit card from SIXT with literally no explanation as to why. After a lengthy time on the phone with customer service, shes finally able to track down a parking ticket dated 02/10/2024 (its the middle of June now). She tells me the ticket was $90 and the Sixt fee to pay this ticket is $40.I ask her why the ticket was never sent to me and she says she cant help me and just repeats over and over again that the authorities have given her the right to charge my credit card without explanation.I plead with her to send me the ticket and guess what- ticket is only for $55, not $90. She goes oops sorry! Let me refund you. Instead of refunding me- she charges me a SECOND TIME FOR $130.Three hours later with customer service and supervisor not available and no one can help you, sorry.This customer service is comical. I told her multiple times I do not authorize these charges and to send me a bill and she still went ahead and RECHARGED my credit card.Spent over three hours with customer service

  Customer Answer

  Date: 06/21/2024

  I would like to make it clear that I am requesting both $130 charges to be refunded. Not the total amount of $750 (including money that was spent to rent the car in the first place). 
  

  I would also like to make it clear that I do not allow any further charges on my card and that all future bills be sent to me like any other company does. 

  Business Response

  Date: 07/23/2024

  Hello,

  Thank you for reaching out with concerns regarding the traffic citation you received during your rental period.
  
  Please see the attached image of the citation. 
  
  This citation was issued on Feb 10, 2024 2:02 PM to Feb 10, 2024 3:05 PM for a parking violation. 
  Our records indicate that you were the renter and operator of the *** X3 with the plate # FL-QMYW26.

   You rented the Sixt vehicle from Feb 3 2024, at 3:55 PM and returned the vehicle on Feb 10, at 3:24 PM

   The ticket was issued during the time of your rental.
  Per our policy, we settle any citations received during the customers ********************** period with the relevant authorities and recover the cost from the renter.
  We will take immediate action to pay the citation in full as soon as we receive it. However, sometimes there can be a delay in receiving the citation.
  It appears the agent you spoke to refunded the charges and charged the correct amount of $95.00 on June 21, 2024. $55.00 for the cost of the ticket and $40.00 for the admin fee.
  
  Our system shows the customer did a chargeback for $130.00. 
  
  If you have any additional questions or concerns regarding this matter, please do not hesitate to contact us. 
  Thank you,
  

  
  

  Customer Answer

  Date: 07/23/2024

   
  Complaint: 21884648
  
  I am rejecting this response because:
  

  There was no correction!  After 3+ hours on the phone with this company, I was charged $130 A SECOND TIME (which they admit in their response is NOT the correct amount) and then as the kicker, I was charged $130 FOR A THIRD TIME.

  Cant make this up, I attached all THREE charges for $130. 
  

  This is completely completely unacceptable. They need to take credit for this nightmare they are putting us through for months already with these incorrect charges!

  Sincerely,
  
  ***********************

  Business Response

  Date: 08/13/2024

  Thank you for your reply.

  Our accounting team has confirmed that the customer was charged twice for their ********************** with us. Unfortunately, we cannot issue a refund for one of the charges as the customer initiated a chargeback. However, the customer is responsible for one of the charges related to the citation they received while operating the Sixt vehicle.
  Based on our records, we only show two charges on the customer's account. The customer provided us with a screenshot of these charges to verify.
  As the customer is responsible for paying the citation, we are unable to provide a refund at this time. If the customer has evidence of a third charge, we ask that they supply us with their bank statement to support their dispute.

  Customer Answer

  Date: 08/13/2024

  Complaint: 21884648
  
  I am rejecting this response because:
  
  The companys initial response on BBB in July of 2024 indicated that I owe $95.00 (which is the CORRECT AMOUNT)- see photo attached.
  
  Their company keeps sending me bills for $130 in August of 2024 (INCORRECT AMOUNT)- see photo attached. EVEN AFTER THEY ADMITTED THIS IS THE WRONG AMOUNT. On top of them double charging me, they are still harassing me for the incorrect amount.
  
  I have emailed them NINE times regarding this discrepancy and not a single person has answered me.
  
  07/12/2024 to *****************
  07/13/2024 to *****************
  07/24/2024 to ************************
  08/06/2024 to ************************
  08/07/2024 to ************************
  08/07/2024 to ****************
  08/08/2024 to ****************
  08/10/2024 to ****************
  08/12/2024 to ****************
  
  The only response I get is an automated message telling me they need more time to work on this (photo attached).
  
  It should not be THIS HARD to pay a company the correct amount I owe them.
  
  This has taken so much time out of my life, it has become absurd.
  
  Sincerely,
  ***********************
  
  
  
  

  Business Response

  Date: 08/21/2024

  Good Evening,

  
  The customer was charged $130.00 for the citation. A duplicate charge was disputed, and the customer initiated a chargeback. As of today we have issued a refund of $35.00 as the citation amount was reduced to $95.00.
  The refund should appear within 14 business days. Since the citation occurred during the rental period, the customer is responsible for it. We have provided a copy of the citation image and the customers ********************** agreement.
  Our accounting department confirmed that there were no additional charges, and no proof was provided to support that claim. At this time, we have issued the credit and consider this matter resolved.
  Thank you.

• Initial Complaint

  Date:06/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 21st, 2024, I rented a car and pre-paid the amount of U$345 to be used as a voucher (car rental booking B37072472). I booked it through economybookings.com. When I got to Sixt in *********, **, at the airport, I also purchased extra car insurance. They sent me an invoice stating my total was U$526.88, minus the voucher amount, so they had me charged for U$255.05. The problem was that instead of considering the voucher amount as U$345, they only considered U$271.83.I was charged in my credit card U$345.02 + U$255.05 = U$600.07. The final invoice I received doesn't list the correct amount. It only lists U$255.05 + U$271.83 = U$526.88.That is a discrepancy of U$73.19 that has been omitted from the final invoice.I have called and e-mailed Sixt and economybookings.com but nobody is able to give me a straight answer.I would like to have the amount of the voucher applied correctly, and the amount of U$73.19 refunded and a correct final invoice issued.

  Customer Answer

  Date: 06/25/2024

  I am attaching a new attempt to resolve the issue directly with the company. They don't seem to be even reading what I wrote, as the response one more time does not address what I asked.

  Business Response

  Date: 07/18/2024

  Thank you for reaching out to us and allowing us the opportunity to assist you. 

  After review of your original booking, we have confirmed that your reservation was booked with and prepaid to a 3rd party called ************************* SIA. The prepayment was submitted to us in a form of a voucher in the amount of $271.83. We are unaware of the amount you paid to the 3rd party. Upon check out, additional coverage were added to the rental and you were charged $255.05 upon return of the rental. 

  We kindly ask that you reach out directly to ************************* SIA to inquire about the difference of $73.19.

  Customer Answer

  Date: 08/01/2024

  Hello. Thank you for working on this case. I am unaware of US laws regarding co-responsibility in cases like this. But even facing the absence of any laws, I believe it would be best customer service practice to investigate in case one of your partner companies is affecting the image of your own company.

  But regardless of my beliefs, I have reached out multiple times to Economy Booking (possibly the same company they are calling Booking ***************** SIA) and have not gotten any satisfactory response. The keep giving me the same information I gave them, without answering what I initially asked. No one has informed me so far why I pre-paid US$345.02, but Sixt only considered the US$271 they mentioned as pre-paid.

  The US$345.02 is not listed at all in the invoice I received. I need to expense this so my company can pay me back, and it's not fair that I will lose the amount because none of the companies want to really look into the issue with the final goal of resolving it.

   Would it be possible for BBB to reach out to Booking ***************** SIA, as advised by Sixt?

   

  I appreciate your time, and I wish this could have been resolved in an easier way.
  

  Business Response

  Date: 08/02/2024

  Kindly note in this instance if you purchased exclusive extras through the 3rd party that are not offered by SIXT and that increased the voucher amount above $271.83, then this would not be visible on your SIXT reservation.  We kindly ask that you further the matter with the 3rd party booked through directly.

  Customer Answer

  Date: 08/06/2024

  Hello. If both companies are working together, and they keep pushing me one to the other, and none of them wants to take responsibility, is there a way out? If **** pushed me again to their third-party company, is there a way to reroute this complaint so it is about them? Or would I need to start a new complaint, and if they push me back to Sixt, that's a dead end? Is there anything else I can do besides rejecting their response? Thank you

  Customer Answer

  Date: 08/09/2024

   
  Complaint: 21882865
  
  I am rejecting this response because: my car rental was with Sixt through a 3rd party. Sixt pushed the responsibility to the third party, and the 3rd party keeps not providing me with the answer to the question I made multiple times. If the 3rd party is partners with Sixt, even if it's for the sake of their customer service or branding, they should try to reach out to them to understand what is going on. Now, because of the third-party behavior, and for the lack of importance Sixt gave to it, I am never renting through Sixt or Economy Bookings again. I appreciate BBB trying to help me with this issue.
  
  Sincerely,
  
  *********************************** ********* ********

  Business Response

  Date: 08/16/2024

  We are sorry our response could not be more favorable and can only hope for your understanding in that the complaint must be furthered directly with the 3rd party to whence you prepaid.

  Customer Answer

  Date: 08/20/2024

   
  Complaint: 21882865
  
  I am rejecting this response because: the response may have been favorable to you, not to the customer. Are you able to inform me how you know it was the third party's fault if **** hasn't even reached out to them to understand what happened? To my understanding, they changed me a higher amount, and Sixt used a lower amount on my voucher/invoice.

   

  So initially it could have been a mistake from either part. I honestly don't want to keep going back and forth on this matter, as I have been trying to understand what happened since March and have been getting nothing but frustration. I would like to propose a solution mid-way. How about **** contacts the third party to understand what happened and provides me with a detailed response stating why it was the third party's fault, not Sixt's. Then at least it would be an acceptable response...I really want to click "Accept" on the response and this done with. But it's hard for me to do that when all I have been getting is push back with no explanation why Sixt is blaming the third party. Would you please be able to provide at least that? I.e.: "We reached out to the third party in regards to the claim, and they explained to us that they submitted the voucher stating the wrong amount. That is why we believe it's the third party's fault, not Sixt's." 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:06/21/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Address of the rental location:

  ************************************

  ****************

  Business Response

  Date: 05/28/2024

  Dear Customer,

  
  I do apologize about your experience that you received from Sixt Rent a Car.  However the BBB site that you filed you complaint with only services the Indiana locations.  I have forwarded your concern to ********************* for their review, ****************************,************.  Please continue to work with **************** in regards to yourrequest.
  

  Regards,
  Sixt Indianapolis

  Customer Answer

  Date: 05/31/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  I have been sent a toll invoice which was the cause of my original account block. Directly on the invoice, it states it has already been charged to my card on file. The agent still instructed me to click a link to pay. I am out of pocket over $200 due to Sixts incompetence. It is like pulling teeth trying to get Sixt to reply to my emails. **************** has already been informed about my issue numerous times. Sixt customer service is terrible and seems to ignore customer issues entirely. I have asked for a number to call but they refuse to give it to me.
  
  Regards,
  
  *******************************
  

  Customer Answer

  Date: 06/21/2024

  I booked my reservation days in advance, Sixt accepted my full payment, charged my card and I received a booking confirmation email as well as a follow-up email the day before saying that I was all set and that they will see me at my destination!. When I arrive at the counter, I proceed to supply my drivers license and card that was used to pay for the reservation. A few moments later they inform me that my account is blocked and on hold. The agent instructed me to call customer support. On the phone at the ********************** counter, I am told that I am on their "do not rent list" from their accounting department and it will take up to 14 banking days for them to review and release the account hold. I was never once previously informed of any overdue balance and the customer support agent was not able to provide me with any details over the phone other than I should have contacted them before my reservation to make sure my account was in good standing. I have never done this before with any rental! Until they release the account hold, I am unable to rent the vehicle I have already paid Sixt in full for. The agent at the desk told me they looked it up and the hold was due to a $16 toll charge during my last rental with them. I obviously could not wait for their accounting department to get back to me later in the week so I was forced to cancel my reservation and go elsewhere. I was not allowed to pay this at the rental counter and I am still waiting to hear back from Sixt customer support with a resolution. I ended up paying more for the replacement rental car since I didn't book it in advance. I feel as though the entire experience was very misleading and negatively affected my trip and cost me $210.70. Why didn't Sixt charge my credit card I provided them during my last rental for the unpaid toll and send me a bill? This seems like a standard practice with all other rental agencies.

  Business Response

  Date: 07/19/2024

  Thank you for reaching out to us. 

  We do sincerely apologize for your experience and any inconvenience this has caused you. 

  Our records indicate that the block was due to an unpaid toll charge of $16.20, incurred during your rental from the ******* near ********** in September, 2023. 

  Based on documentation by our Accounting team, the outstanding balance was paid on 6/06/2024 and your account is no longer block. 

   

• Initial Complaint

  Date:06/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Reservation number ********** Feb 2-Feb 4 I rented a car for three days while on a business trip to *****. On day two, a tire was punctured when a bolt fell off the back of the truck in front of me. Tire immediately deflated, so I did not continue because I didnt want to a) lose control of the vehicle and b) to prevent damage to the rim. This left me in a merging traffic lane with no shoulder on a super busy downtown ************. It took almost an hour to get a person on the phone at SIXT and I was told a tire repair service had been dispatched and to watch my phone. I got text updates starting with "someone will be there in one hour" counting down about every 10 minutes right up until it said, "your repair service has arrived." No one showed up. Repeat this whole scenario THREE TIMES. Third hour goes by, no one shows up. Now it's dark. I'm a woman alone in the middle of HEAVY rush hour traffic. I'm hungry, my blood sugar has dropped dangerously low, I've almost been plowed into several times, I've been cussed out, flipped off and almost killed.Agent #4 says to move the car to the nearest parking lot. I explain that this may damage the rim, which is why I couldn't move it before. She tells me to move the car to a parking lot (there's one about a half block away, across FOUR lanes of rush hour traffic), lock the car, leave the key under the back tire and call an Uber. She tells me that because a) I've had to wait so long and they kept s******* up the service call, b) I now will be without the rental car I paid for for two days and c) I'll have to take Uber everywhere I need to go for the next two days, there will be no further charges to me. In fact, she said, I should send my Uber receipts to SIXT and they would reimburse me. Three times I get texts asking why I am late turning car in. I call, explain, am told ok. June 4 I get a bill for damage and lost rental revenue. Can't get anyone to answer email, phone or DMs. Got a "final notice" June 20.

  Business Response

  Date: 06/24/2024

  After review of the Mr./**************** file and all available information, we have decided to continue financial pursuit of the referenced damage file. 

• Initial Complaint

  Date:06/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a ********** Atlas from the *********************************************************************************** Rental Car Location from Sunday, June 16, 2024 at 8:40 PM until Wednesday, June 19, 2024 at 3:35PM under Rental Agreement # **********.The rental agreement was for $151.20 which I paid in full on June 16, 2024. When I returned the car on June 19, 2024 at 3:35PM, the associate got into the car, checked the mileage, checked the car and told me everything looked great and to have a nice day.One day after returning the car on June 20, 2024, I receive an email from Sixt that claims a total price of $951.06. Upon looking at the invoice, I was charged: $250 for special vehicle cleaning $400 smoking fee $84.41 AP Concession Recovery Fee.This is absolutely insane. I travel regularly for business and during this particular business trip I was traveling alone and only used the car to get to the hotel and back to the airport. I do not smoke and left the car completely spotless. I was the only person ever in the car. I'm at a loss of words for being falsely charged as such. Be very careful when renting with Sixt. Again, I rent cars and travel for business all of the time and have never had a problem. Ever. This is my first time renting with Sixt (and the last) and this is a completely ridiculous and scam-worthy charge on their end.

  Business Response

  Date: 07/18/2024

  Thank you for reaching out to us and allowing us the opportunity to assist you. 

  After review of your rental agreement, we can confirm that the Smoking and Special Cleaning fees were removed by branch management and as a result, the amount of $799.86 was refunded to your **** card ending in 602 on 6/22/2024. The credit should have already appeared on your account. 

  We do sincerely apologize for any inconvenience this has caused you.

• Initial Complaint

  Date:06/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Every time ************** checks my car in she has extra holds and this last time she checked the car in she sat in it and checked it inside and out never said nothing about it being dirty or smelling like smoke I dont smoke I have bad asthma and I had sand and dirt in the car so I got it cleaned before I turned it in but this is the second time they have double charged me

  Business Response

  Date: 07/18/2024

  Thank you for reaching out to us and allowing us the opportunity to assist you.

  The feedback we received from the **************** location is that ashes were found in the center console area of the vehicle and as a result, you incurred a Smoking and a Special Cleaning fee. We have been provided with a photo as supporting documentation. As a gesture of goodwill, the Smoking fee was removed and a discount of $50.00 (net) was applied to your invoice. The amount of $400.00 was credited to the form of payment on file on 6/16/2024 and $57.50 on 6/20/2024. 

  Please note, it is expected that the rental vehicle is returned in the same condition it was provided at check out. 

• Initial Complaint

  Date:06/20/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Forgot phone in car rental. **** called me two days later that they found phone and that i should file a lost and found claim. Filed it and they replied that it was found. Paid for shipping and its a month later and they haven't shipped it nor responded to numerous emails.Reservation# ********** Reference Number: ITEM019555075 Tracking Number: ************

  Business Response

  Date: 07/12/2024

  Thank you for reaching out to us and allowing us the opportunity to assist you. 

  We have contacted the management team of the ***************************** location to request an update on your claim. We have requested that a member of the branch reach out to your as soon as possible. Please allow ***** hours to contacted. 

  We appreciate your patience. 

  Customer Answer

  Date: 07/18/2024

   
  Complaint: 21876841
  
  I am rejecting this response because:
  Thank you for responding. No one, via phone or email, has reached to me regarding my lost phone. I am stilling waiting for it.
  Sincerely,
  
  *************************

  Business Response

  Date: 07/30/2024

  Thank you for your patience while we looked into the delivery information for your recovered phone. After further review, the *************** Int'l Airport branch has advised that the package was delivered on 5/23/2024 and provided the information below:                                                        

  The Delivered Information:
  Delivered Date: 05/23/2024
  Type Of Delivery: Shipped - Fedex
  Shipping ************* 2-3 Business Days
  Declared Value: None
  Shipping Cost: USD *****
  Insurance Cost: USD 0.00
  Total Cost: USD ***** - (xxxxxxxxxxx7090)
  
  Tracking Information:
  Tracking Number: 275023301547 Print Shipping Label
  Pickup Request Number: HWOA3037
  
  Item Information: Original Reported Record
  Item Number: ITEM019557879
  Found Date: 05/16/2024 
  Where Found: FL21DGUI
  Item Category: Cellphone
  Description: Glass Front / With case / Black / Otter / Otter / Black /
  Additional Info: black phone with black case
  Found By: driver
  Packaging Type: Padded Envelopes
  Weight (lbs): 1
  Storage Location: FP Safe
  
  Owner Information:
  Recipient *************************
  Address ********************
  Address 2
  *************
  State **********
  Postal Code 08701-5515
  Country ************************
  Phone ************
  Email **************** [Edit]
  The above details can also be found on the ***** tracking webpage. We recommend you contact ***** directly in an attempt to locate your package. 

  
  

  Customer Answer

  Date: 07/31/2024

  Hello, In Sixt response they said that the package was delivered. That is not true, as seen in attached screenshot of ***** delivery status, the label was created and had never been given to ****** I called ***** and they confirmed that the package was never received by them. So it was also not delivered to me. 

  Business Response

  Date: 07/31/2024

  Thank you for your patience while we looked into the delivery information for your recovered phone. After further review, the *************** Int'l Airport branch has advised that the package was delivered on 5/23/2024 and provided the information below:                                                        
  The Delivered Information:
  Delivered Date: 05/23/2024
  Type Of Delivery: Shipped - Fedex
  Shipping ************* 2-3 Business Days
  Declared Value: None
  Shipping Cost: USD *****
  Insurance Cost: USD 0.00
  Total Cost: USD ***** - (xxxxxxxxxxx7090)
  
  Tracking Information:
  Tracking Number: 275023301547 Print Shipping Label
  Pickup Request Number: HWOA3037
  
  Item Information: Original Reported Record
  Item Number: ITEM019557879
  Found Date: 05/16/2024 
  Where Found: FL21DGUI
  Item Category: Cellphone
  Description: Glass Front / With case / Black / Otter / Otter / Black /
  Additional Info: black phone with black case
  Found By: driver
  Packaging Type: Padded Envelopes
  Weight (lbs): 1
  Storage Location: FP Safe
  
  Owner Information:
  Recipient *************************
  Address ********************
  Address 2
  *************
  State **********
  Postal Code 08701-5515
  Country ************************
  Phone ************
  Email **************** [Edit]
  The above details can also be found on the ***** tracking webpage. We recommend you contact ***** directly in an attempt to locate your package. 
  
  

  Customer Answer

  Date: 08/01/2024

   
  Complaint: 21876841
  
  I am rejecting this response because:

  Looking up the tracking number online shows that the label was created on 5/23, but it was never delivered to ***** (see attached screenshot). I also called ***** and they confirmed that the label was create but they never received it from sixt.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 08/06/2024

  Please accept our apology for the confusion.  Branch staff have found the error and located the cell phone a** of 8/2/24.  They have advised that pick up was scheduled for 8/3/24/08:00am-20:00pm.  You should expect the delivery soon.

  Business Response

  Date: 08/08/2024

  We have confirmed that the phone was returned via ***** tracking number 275023301547 and has been delivered on 8/06/2024 5:52 pm. Please visit the ***** website to review these details and the photo taken by the delivery driver for proof of delivery. We hope that this information is clarifying. 

  Customer Answer

  Date: 08/14/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Thank you!!!!!
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:06/19/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a *** 5 on 6/8/24. When I retrieved the car (alone), I noticed several scratches and chips on all the rims. When I was leaving the lot, I told the attendant at the gate and she told me not to worry about it. Feeling uneasy about this, I pulled over to take photos and contacted SIXT via email about the preexisting damage. On 6/10/24, I returned the vehicle. I did a walk around with an employee and also told her what had happened when I picked up the car. She said not to worry about it, the car is in good condition, and had me sign that it was returned fine. Today, 6/19/24, I receive an email about damage to the rims and that I may be potentially charged. They asked to explain the situation, which was previously done when I rented the car. I emailed back and attached photos and email correspondence. I am waiting to hear back from them. According to their ******** page, there are tons of people experiencing the same thing and it seems this company is trying to blame people for damages they did not cause, and after the fact. Please investigate. You can see all of the complaints on ******** and other review sites. I have screenshot many complaints on that page to have people names, as this seems to be a scam at this company. Thank you

  Business Response

  Date: 06/21/2024

  Upon a final review of Mr./******************** damage file, in a effort of goodwill we have decided to close and no longer continue financial pursuit of it. We look forward to the opportunity to service his/her rental needs in the future. 

  Customer Answer

  Date: 06/21/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Thank you for your "effort of goodwill" in not pursuing me for damages that I never caused and documented immediately after taking possession of the vehicle.

  I look forward to never doing business with you again.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:06/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I searched for car rental services that didn't require a credit card because I don't use mine. I book from Sixt through an online service, I guess ******, and when I arrive they tell me I need a credit card according to the San ************************** They refuse to provide me service. They cancel my reservation and tell me I will get a refund. Later, they message me and say they won't refund me. I sent emails because I never canceled anything. They refused me service. I even disputed the charge with my bank. They didn't help. Only gave me a temporary credit. They will even pull that back.

  Business Response

  Date: 07/12/2024

  Thank you for reaching out to us and allowing us the opportunity to assist you. 

  We've made an attempt to locate your reservation based on the information provided; however, our search was unsuccessful. Please provide, your SIXT reservation confirmation, a 10-digit number starting with "98" or "99". Once we receive this additional information from you,we will be able to further assist. 

   

   

• Initial Complaint

  Date:06/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reserved a vehicle with Sixt Rent a car for pick up on may 16 2024 through Priceline. my initial pick up time was 2:30pm that day, however flights were delayed and changed and I called Sixt, same day at 9:31am to inform them of the change. the lady I spoke with on the phone informed me she changed my pick up time to after-hours and not to worry my vehicle will be waiting for me. However when I arrived at ************* at about 11:30pm, after getting our luggage and finding our way through the airport, Sixt was closed and no one was there. I called both priceline and sixt In the airport and they said they closed at 11 and no one was there to give me the keys for the car I paid for. myself, my wife, my son and daughter age 3 and 10 Months were left in the middle of the night with no way to the hotel, an hour away. **** DID NOT inform me they were closing; in fact they lied and said they would be there and left me and my family stranded. Luckily enterprise was open and I was able to get my family to our hotel. When I called the next day for a refund, I was denied outright. I disputed it with Capitol One, and they are fighting saying I didn't cancel in time per their policy. I never needed to cancel I confirmed with the business of my late pick up and they left knowing people were expecting their cars. 5 other people from my flight had rentals with sixt and had to go to enterprise. I'm still fighting with Capitol One to remove the charge, and as a result my credit score tanked. The ethics of this business needs to be reviewed in a court of law. If you as a business close do not make promises to consumers just to take their money and give no services.

  Business Response

  Date: 07/12/2024

  Thank you for reaching out to us and allowing us the opportunity to assist you. 

  We have reviewed your original reservation and confirmed that the pick up time was amended to 23:00, however, the operating hours for the ***************** location is from 6AM to 1AM. We do sincerely apologize for the inconvenience this matter has caused you and your family. 

  At this time, we have reached out to our ********************* to proceed with accepting the chargeback of $248.26. You will receive confirmation from your financial institution or credit card provider once the transaction has reversed. 

  We genuinely value the opportunity to enhance our services based on the valuable feedback we receive. Your insights contribute significantly to our commitment to providing a better experience for all our customers.
    
  Should you consider renting with us again or have any further feedback to share, please feel free to reach out. We're here to ensure your next experience with us is nothing short of exceptional.

   

   

  Customer Answer

  Date: 07/13/2024

   
  Complaint: 21863171
  
  I am rejecting this response because: Firstly, thank you for taking the time to respond.

  The refund has already been processed via my credit card institution, however I had to show them proof of the many identical situations other consumers have encountered and complained to BBB about. Yes, the time was changed and confirmed, however the *********** at ***************** was closed before 1am, as I stated we arrived at approximately 11pm. I started calling Sixt at 11:28pm to figure out how to get to the office and they were already gone! I have the phone log to prove the time the calls were made. This is a frequent issue that has left multiple people stranded. The ************ closed early, knowingly and purposefully abandoning their customers and contracts. 

  As a result, my credit score took a hit and I am fighting to get it resolved due to your unethical business practices. At the very least, a formal letter to the credit bureau's explaining the situation and requesting the over limit marks be removed is the way to resolve this issue. This situation has caused a tremendous amount of stress, both during our trip when I had to figure out how to get my babies to safety and the months after undoing Sixt's damage. 

  
  Sincerely,
  
  *************************

  Business Response

  Date: 07/18/2024

  Thank you for your reply and feedback.

  On our end, we have already issued a refund of the $248.26 to your Mastercard ending in 871. Please allow 3-15 business days for the funds to appear on your account. As you have mentioned your credit card company has already applied a credit of the said amount, the transaction may be reversed. 

  Your request to communicate to the credit bureau's on your behalf is not a process that we follow here in our **************************** Based on the documentation on your rental agreement, we were not provided the opportunity to review and resolve this matter prior to our ********************* receiving a chargeback of $248.26. 

  We reiterate our apologies for the inconvenience and frustration this matter has caused you.

  Customer Answer

  Date: 07/19/2024

   
  Complaint: 21863171
  
  I am rejecting this response because:
  completely inaccurate and unacceptable. I highly doubt writing a letter and addressing it to the appropriate people is beyond your abilities  

  I ABSOLUTELY gave Sixt the opportunity to correct their mistake  I was out right denied a refund and was told Id have to PAY to cancel the reservation, the next day when I called customer support. Seems to me the next step is a class action lawsuit  

  
  Sincerely,
  
  *************************