Complaints

This profile includes complaints for Sixt Rent a Car, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Sixt Rent a Car, LLC

  PO Box 8188 Fort Lauderdale, FL 33310-8188

• 

  Sixt Rent a Car, LLC

  3900 NW 25th St STE 414 Miami, FL 33142-6705

• 

  Sixt Rent a Car, LLC

  1366 S Federal Hwy Pompano Beach, FL 33062-7209

• 

  Sixt Rent a Car, LLC

  1610 Washington Ave Miami Beach, FL 33139-3107

• 

  Sixt Rent a Car, LLC

  279 N Federal Hwy Boca Raton, FL 33432-3923

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Confirm #********** I reserved a car with Sixt from the ************, based on their advertising of being able to skip the line - however after I booked their customer service said they cant do that now. This company uses unethical and fraudulent tactics to get folks to get cars from them. Because I am paying more for their services simply because of their skip a line - they should reduce my cost of the rental car, or fix the issue so I do not have to wait in line.

  Business Response

  Date: 07/19/2024

  Thank you for reaching out to us and allowing us the opportunity to assist you. 

  After review of your reservation **********, we confirmed that it was booked with and prepaid to a 3rd party Expedia.com and not directly on our www.sixt.com webpage. 

  The Fast Lane or Express check in feature has been suspended and this feature is no longer being advertised on our website. Additionally, this feature did not include an additional charge nor was it available to reservations booked with a 3rd party. 

  We do sincerely apologize for any inconvenience this has caused. We kindly ask that you reach out to Expedia regarding this issue as it appears the feature was sold to you by them.

  We appreciate your understanding. 

  Customer Answer

  Date: 07/21/2024

   
  Complaint: 21947916
  
  I am rejecting this response because: regardless of where the reservation was booked, they represent your car company and if you allow them to false advise your services, that is on you to police.  Your site allowed me to start the process of express check in and therefore your reply that it was suspended is another lie your company has.  Your company is a fraud and your ability to lie and cheat customers should be stopped.  
  
  Sincerely,
  
  *********************

  Business Response

  Date: 07/30/2024

  As previously advised, this feature did not include an additional charge nor was it available to reservations booked with a 3rd party or on our website, as the Express check-in feature is not available. 
  
  We reiterate our apologies for any inconvenience this has caused and kindly ask that you reach out to Expedia regarding your claim, as it appears the feature was sold to you by the third party.

  We appreciate your understanding. 

  Customer Answer

  Date: 07/31/2024

   
  Complaint: 21947916
  
  I am rejecting this response because: they are blaming their third party partner and at the end of the day, its their company and if they are not competent enough to manage their vendors then they are clearly an irresponsible company.  
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:07/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally file a complaint against Sixt car rental regarding a deeply unsatisfactory experience I had on July 3rd, 2024, when attempting to rent a car through a package deal booked via Expedia.Upon arriving in *******, *******, with my 3.5-year-old daughter, the initial process of renting the car was smooth. However, at the end of the transaction, I was abruptly informed by the Sixt representative that I was blocked from renting a car without any explanation provided. Despite the shock, I assumed this was a simple issue that could be resolved quickly.I immediately contacted Sixts customer service and Expedia in hopes of resolving the matter. Unfortunately, neither company could explain why I was blocked. In an attempt to find any potential issues, I reviewed my emails from over two years ago to ensure that no charges or tolls had been overlooked. All charges were satisfied and charged to my **************** card. I even purchased the toll protection service offered by Sixt. There were no emails indicating any delinquency or discrepancies.Despite spending hours going back and forth between Sixt and Expedia, the only response I received was that they would email their security team. I was not transferred to a supervisor, nor was I given any assistance to resolve the issue. This left my daughter and me stranded at the airport during a holiday, with no warning and no resolution.Now, I am trying to get a refund for the car rental, but this has proven to be impossible. The customer service representatives from both companies keep saying they will email the relevant department, but I have yet to hear back or receive my money.The customer service provided by Sixt has been horrendous and unhelpful, and I feel completely disregarded as a customer. I am requesting the ********************* assistance in resolving this matter, including a full refund for the rental car and an explanation for the block on my account.

  Business Response

  Date: 07/18/2024

  Thank you for reaching out to us and allowing us the opportunity to assist you.

  We do sincerely apologize for the inconvenience and the unpleasant check out experience. 

  After furthe review, we have come across an unpaid toll invoice in the amount of $18.30 for Rental Agreement 9484586219 (4/2022). 

  Please contact our Traffic and Tolls team at fines-*********** or call **************.

  Customer Answer

  Date: 07/31/2024

   
  Complaint: 21946710
  
  I am rejecting this response because: you are grossly inaccurate. Not only did we receive our final bill that was a zero balance, we also paid for the Ipass in the car to take care of that exact thing. Try again, seems like you rather scam people than actually run a legit business.  
  
  Sincerely,
  
  *************************

  Business Response

  Date: 08/21/2024

  Good Evening,

  
  Please be advised that this customer was blocked from renting a vehicle due to an outstanding toll balance from a previous rental in 2022. Our system automatically attempts to charge the credit card on file for any toll charges incurred during a rental period. Sixt made the attempt to charge the customer for this balance due and it was declined.  In this case, the amount due is $18.30. The customer did not purchase a toll pass with Sixt. We have attached a copy of the rental agreement and the outstanding toll balance for reference.
  While we understand the customer's frustration, they are not entitled to a full refund for the rental. If the customer was unable to rent with Sixt, they had the option to rent from a competitor. Sixts policy allows us to block a renter for an unpaid balance. The customers account can be unblocked once the outstanding balance is resolved.

  Thank you,

• Initial Complaint

  Date:07/04/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have two issues to dispute:1. I began a subscription with Sixt rental agency on January 12, 2024 for a full-size SUV. However, when we got to the agency, they only had a compact SUV. We agreed to take the compact SUV, and the agent tried to change our contract to reflect the smaller vehicle. He was unable to change the invoice, so he gave us a $100 discount for the month and assured us that it would be resolved the next month. In February I was charged the full-sized SUV price of $639. The price for a compact SUV at the time was $499. I called SIXT and was told that a manager would call me back within the next business day. I never received a call. I subsequently sent an email in April and another in May, and never received a response beyond "they're looking into it." I paid for a full-size SUV for 5 months. 2. I turned in my rental on May 17, 2024, yet was billed for a period from May 12- June 12, 2024. The subscription plan stated that, after the first full month, the subscription can be cancelled at any time by returning the rental car to SIXT, although the full monthly rental must be paid up front. This was corroborated by the agent at the ******************. However, I have not received a refund for the period of May 18-June 12.

  Business Response

  Date: 07/18/2024

  Thank you for contacting us and allowing us the opportunity to review this matter. 

  Our records indicate that your initially booked a vehicle in our IFAR car group **************** RAV4), Jeep Compass or similar) at base rate of $699.00 per month. However, you were provided a compact SUV, VW TAOS, at the lowest Subscription car group rate. Please note, we do not offer compact vehicles within our Sixt + Subscription program, therefore, your subscription was adjusted to the lowest base rate of $639.00. Furthermore, we confirmed that at the time of your sign up the base rate of $499.00 referred to an electric vehicle. We cannot apply the promotional rate for that vehicle to your subscription. 

  Regarding your rental agreement **********. returned on 5/18/2024, please be advised according to our Sixt+ Terms & Conditions, "Please note that an early return before the end of a 30-day billing period does not lead to a proportional calculation of the respective time period. The contractually agreed monthly rate is always calculated for a full period of 30 days in advance, regardless of the time of return." In this instance, to avoid any additional cost, the vehicle should have been returned on 5/12/2024 or at the end of the next month's renewal date. 

  As a one-time goodwill gesture, we have issued a credit of 50% of the contract rental cost, minus the fuel charge. Please allow 3-15 business days for the amount of $326.35 to appear on your **** card ending in 319. An updated copy of your invoice was forwarded to your email address on file. 

   

   

   

  Customer Answer

  Date: 07/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:07/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 20th I rented a full size vehicle at the ***** location on *******************. I had a scheduled event to attend which is why I rented the vehicle . I had to reschedule and cancel those plans . Everything was okay until I picked up the car and drove to work . After coming out for my break 4 hours later I got in the car to be alerted by noises that the engine oil was 0% and the car needed to be serviced immediately . I was terrified. I have children riding in the car a seeing that immediately I called customer service because I couldnt contact the local office as they were closed . I was luckily greeted with customer service with respect and told that I could simply take the vehicle to the nearest airport location and have it swap out. I was told it was noted in the system and everything would be fine as to my surprise I got to the airport location was giving another vehicle and everything should have been okay . After I picked up the rental handled normal daily routines I was told my father was hospitalized and I needed to rush to his aid . I contacted the rental company because it meant I was going to need to extend my rental . After realizing I misunderstood the deposit policy ( I assumed that the rental extension would come from the deposit) I advised of my return date and was told it would be okay. I brought my rental back on the promised day 6/26 and at 11 am entered the same **** ***** location to return . I was advised I picked up my rental at the airport (exchange car) at 5 and that I had until then to return it back . I was advised if I got there and the location was closed a note was placed for me to return to the airport location. With no extra charges. I was promised a credit for one day based on having to reschedule and needing to extend my rental. However I was charged for 7 days instead of 6 I was also blocked and from renting and for no reason of my own. I have attempted to call and get this rectified and keep being giving the run around

  Business Response

  Date: 07/25/2024

  Thank you for reaching out to us and allowing us the opportunity to assist you. 

  We do sincerely apologize for the mechanical issues you experienced during your rental and the inconvenience this has caused. 

  After review of your signed rental agreement, we confirmed you agreed to return the vehicle on 6/21/2024 at 11AM. Our records indicate that the manager waived the fuel cost on the Altima as a result of the maintenance issues.and also advised you that the rental was overdue. An extension was attempted for the next day, however, the authorization failed. The manager noted that you were instructed to return the vehicle the following day. We do certainly understand that emergencies may occur and plans may change, therefore, we allow extensions. In the event that an extension request is unsuccessful, the vehicle must be returned on the scheduled return date or right away. Documentation further states on 6/25/2024 you called in and advised that the vehicle would be returned on 6/26/2024 due to a family emergency. By 6/26/2024, the rental became overdue by 5 days, which at this point was escalated to our Security department. In instances where a rental becomes overdue more than 3 rental days, there is a possibility that a block is placed on the customer's account by our Security team.We have reached out to our team and requested a review of your account block status. Once a decision has been made, you will be contacted via email. 

  The promised discount for 1 rental day was applied and a refund of $120.01 was issued on 6/27/2024 to our Mastercard ending in 067. With that said, you were charged for 6 days. 

  We hope this is clarifying. Thank you for choosing SIXT!

   

  Customer Answer

  Date: 08/06/2024

   
  Complaint: 21937068
  
  I am rejecting this response because: 

   

  I understand your opinion that was given in the events that occurred , however  blocking my account access as a customer who may decided to do business is the primary concern in this matter. You addressed the issue in this case by describing your understanding. I want resolution to the fact I cant access my account and documents receipts etc. I dont even know what information is being considered in this matter . 

  
  Sincerely,
  
  *****************************

  Business Response

  Date: 08/16/2024

  Kindly note in instances where a rental becomes overdue more than 3 rental days, there is a possibility that a block is placed on the customer's account by our Security team.We have reached out to our team and requested a review of your account block status. Once a decision has been made, you will be contacted via email. 

  Customer Answer

  Date: 08/16/2024

   
  Complaint: 21937068
  
  I am rejecting this response because:
  
  Your company has failed to conduct said investigation. I have been waiting since June for this to be resolved . The block shouldnt be there your company was financially cleared . You arent in anyway explaining the block and are restricting access to information that pertains to me. Thats a violation of my consumer rights. 
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:07/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It Is Damaging To A Company When No Can Confide In A General Manager At A Airport Location! (**************************).Why Are Situations Not Being Resolved Here!Why Is This General Manager Allowed To Do Whatever She Likes Without Following Protocol??Let's Itemize!!Hiring of Friends, That Cannot Effectively Perform The Duties Of A **************************** (This Is Sad)Total Favoritism!!Cannot Accept Criticism!******************************* Is Criticized, A Few Eventually Gets Fired!Possible, Again Possible, Sexual Acts On Job Between General Manager ( Hastings And Green)As Corporate ***************** We Should Accept Accountability And Not Run Away From It!It's Shameful The Type Of Managers Being Hired At The ******************************************* In ******* *******!

  Business Response

  Date: 07/26/2024

  Thank you for the feedback provided.  Your comments present serious concerns about management practices at the ************************************************************* location and addressing such issues effectively is crucial for maintaining a positive and productive work environment. We kindly ask that you forward such concerns (with any supporting proof) to **************** where the communication will be escalated to the appropriate team member.

• Initial Complaint

  Date:07/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a flight from ***********, ******** to *****, ** cancelled on Sunday, June 30, 2022 (JetBlue Flight No. 0125). The airline was not able to rebook my flight until after July 4th, 2024 which left me very little options. I rented a car from Sixt at *********** (invoice attached) located at the **********************************************************************************. The invoice that I signed was for a rental of $302 per day for 2 days. I was able to drive home within 24 hours and returned the car for 1 day rental. Now, the rental went up by over $100 on the daily rate? The Sixt agent at *************************** could not answer the change in daily rate, but asked how I got home within 24 hours. I did not sign an agreement with a daily rate of $407.42 I was charged a prepaid difference (not discount) of $207.45, which the agent could also NOT explain. If I prepaid an amount that was put on my credit card, wouldn't it be discounted at the end of the rental not added? At the rental counter, I requested the cheapest available option, and was charged for a choice upgrade of $50 which I did not request. I should have a refund of $100 for the variance in the daily rate agreement, the prepaid difference of $207.45 and the upgrade of $50, which I did not request for a total of $357.45.

  Business Response

  Date: 07/23/2024

  Kindly note with our prepaid reservations, per terms and conditions, no amount will be refunded in the event the vehicle is returned earlier than reserved.  In addition, the longer you reserve the vehicle the better the rate.  By returning earlier than reserved, the system will automatically adjust the rate to that which would have been offered had it been reserved that way initially.  Our records also reflect the choice upgrade charge to a higher car category than reserved does appear on the signed rental agreement.  

  With this being said, as a gesture of goodwill we are prepaid to offer a voucher in the amount of the $366.90 ($116.13 per day rental rate difference + $250.77 prepaid difference) that *** be used towards a future pay later / pay upon arrival reservation with SIXT at any of our corporate locations within 1 year.  Should you like to take advantage of this offer, we kindly ask that you reply back with confirmation of acceptance.

• Initial Complaint

  Date:07/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had reserved a vehicle about a week in advance with Sixt in April of this year. When I got to the Sixt I was stopped from being able to rent. After several phone calls they told me I was on their do not rent list. There was no explanation with it. I have continued to ask for updates and I still have no answer. I was sent a generic complaint Rental Terms of Violation - and it literally has nothing written out saying what I did. I did at least get fully refunded with no penalty fee. The reason I care is because I travel for work and also travel 2-3 times a year. So, I often enough have to rent vehicles. As much as this has been a terrible experience with Sixt, Id like them to still be an option if I have limited ones or no options at all except Sixt. I hadnt had any problems with them. I havent been band from any company before. I dont understand what this band is from and theyve given me nothing for an incident that caused this. They changed my complaint reference number. ******** was the first one they wanted me to use instead of the booking number. The most recent is listed in the tracking number box.

  Business Response

  Date: 07/25/2024

  Thank you for reaching out to us and allowing us the opportunity to assist you. 

  We regret to inform you that our customer service team currently lacks specific information regarding the nature of the block. Consequently, we are unable to provide precise details about the requirements necessary for its removal at this time. As you have mentioned, we only have been informed that our rental terms were violated. 

  We ask that you reach out directly to our ******************* at security-*********** for further assistance with this matter. 

  Customer Answer

  Date: 08/07/2024

   
  Complaint: 21926431
  
  I am rejecting this response because: I have reached out to your security service and customer service several times since finding this out in April. Your customer service and your security has given me the same answer every time that they do not have enough information. They want more time to figure it out. I have allowed your business the time to figure it out. That is why I reached out to BBB.

  In April of this year I was allowed to book a rental with you despite being on your blocked list. I found out the day I arrived at **** to pick up my vehicle. That in itself should never have happened if I was on the block list. Thus, another route by your company.  

  While this is terrible customer service, you were a company I was happy to use. A company I would rather use than what is on the market despite these two terrible experiences. You wont find any reason I should be on that blocked list. If a violation of terms was actually the problem, there shouldve been an explanation with it. Instead, all it looks like is a vague response to simply give me a response. So, this give us more time will lead to nothing from you. The fact there were no errors when I booked it means theres something wrong with your system. Then, theres no explanation in the system with the violation. Why in your system would anyone be allowed to block someone without having to enter an actual explanation? I cant refute what doesnt exist. I can refute the factual errors of/from your  system.
  
  Sincerely,
  
  ******* ****

  Business Response

  Date: 08/28/2024

  We have contacted our ******************* and requested that your account status be reviewd. They will reach out to you via email with a resolution once reviewed.

  Please note, our **************** team do not have the ability to remove blocks placed on customer's accounts. 

  We appreciate your understanding. 

  Customer Answer

  Date: 08/30/2024

   
  Complaint: 21926431
  
  I am rejecting this response because: I do appreciate you reaching out to your security department. However, they had also responded to me numerous times already that they needed more time to look at things. That has been since April. Those responses from CS and Security are why I reached out to BBB. 
  
  I also am not comfortable with this problem going back to my personal email only. I understand you cant make the change in status. You, as ***************** should oversee the treatment to your customers from all departments. Security should be able to update you. Then, you to respond through BBB. I understand the problems that can come with answers not directly from the horses mouth. Regardless, Id prefer the update from Security to you and then you through BBB to me.
  
  Sincerely,
  
  ******* ****

  Business Response

  Date: 09/12/2024

  We have been advised that our Security team has responded to your inquiry. In the event you have further questions, we kindly urge you to reply to the email you received in the event you have further questions. 

  Thank you for your patience and understanding. 

• Initial Complaint

  Date:07/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rental Car Damage Claim after car was turned in. No ****** available to check car in. Then they claimed that car was damaged in 3 places. They provide photos with no date/ time/ stamp. When I look at Sixt reviews they do this on many occasions. Chip on windshield. Rear bumper & side bumper.I only saw dust on the side panel driver's side when I returned the car.

  Business Response

  Date: 07/02/2024

  After review of the Mr./Ms. ****'s file and all available information, we have decided to continue financial pursuit of the referenced damage file. Notwithstanding, we reached out to Mr./Ms. **** and will work out an amicable resolution. 
   
   

  Customer Answer

  Date: 07/03/2024

   
  Complaint: 21926320
  
  I am rejecting this response because:

  Sixt claims they have reached out to me to discuss. This has not happened.  They only have a report. They have photos but they are not dated or time stamped. 
  I only acknowledged dust on side of car. It should have been wiped off easily.  The crack on windshield & rear bumper was not damaged by me. 
  please help resolve this. I am 61 yr old & have no driving issues. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 07/05/2024

  Thank you for contacting **********************.

  Please be advised that you are only being held responsible for the damage to the rear bumper.
  
  This damage was noted during your check in inspection by the receiving branch. Once damage has been documented, a claim is initiated, and the ********************** is responsible for reviewing the available information. We apologize if you misunderstood, however, there are no notes on file excusing these damages or advising us that this has already been finalized.
  

   Transparency is important to us, in particular regarding questions about your invoice.

  As stated in Sixt rental agreement terms and conditions: During your rental period you are responsible for all damage to, and for loss or theft of, the Vehicle, including damage caused by weather, road conditions and acts of nature, even if you are not at fault.
  
  The cost of a repair was sent to you because the damages were discovered while the vehicle was in your possession during your rental period.
  

  You may attempt to file a claim with your personal auto and/or supplemental insurance carrier. If you opt to file a claim, please provide us with the claim information so we may direct all subrogation documentation to them.

  If you have any additional questions please let us know. 

  Customer Answer

  Date: 07/08/2024

  Dear SIXT -

  I have attached some additional documentation to my file & I want to discuss this claim tomorrow, Tues., July 9, 2024 with Lynedra G at BBB

  I think there is too much going on with this claim to try to do it in an email.  I am disputing & when I go over the attached documentation & the discrepancies, you will understand why I am questioning the 

  legitimacy of this claim.

  Thank you.  I will try to call at 9:30 AM EST on Tuesday July 9.

  ***************************/ cell ************

  Customer Answer

  Date: 07/08/2024

   
  Complaint: 21926320
  
  I am rejecting this response because:I need to discuss the discrepancies in the attached information.  The quotes have questionable items on them.  The rear side bumper is all I acknowledged dust being on.  The intake diagrams of the car do not even mention the rear driver's side bumper.

  I will call to talk to a representative on Tues July 9.

  There is too much going on with attached documents to try to explain in an email & I don't think they all attached.  Too large of a file.  Thank you for your assistance.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:07/01/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/23/2024 I picked up a rental car from Sixt at *********************************. On 5/27/2024 I dropped said car off at ******************. At return I hung around while an employee checked the car but i was told it was good to go. The next day **** reported that the car had damage. 2 minor scratches on the hood that I had not noticed during the rental period, despite frequent checks for damage. A month later I am being invoiced $1012.25 for repair costs. $791.40 for repair, $25 for appraisal, and $195.85 for diminution of value. Additionally, the repair invoice included damage to the front bumper that I was not notified about until I was given the repair invoice. I reiterate: this damage was not on the return receipt and damage report with the other scratches. This damage appears to be either normal wear and tear (road rash) or was created from a rock hitting the car while an employee was driving it. All I can say is that it was not reported upon return and therefore did not happen during my rental. You can tell that the picture was taken at another location. Sixt is incorrectly attributing damage to me. I feel as though they are passing the cost of other damage onto myself. Why should I have to pay them for any repairs after such dishonesty. I have had nothing but good experiences with Sixt and I am disappointed even minor damage incurs such a high price. I am hesitant to rent a car again with Sixt knowing that minor damage will cost so much and possibly not be reported in a timely or accurate manner. I would also like them to tell me what they have lost by having the car out of service and how they lost value despite repairs to minor cosmetic damage.

  Business Response

  Date: 07/02/2024

  Upon review of Mr./******************** damage file, we have decided to close and no longer continue financial pursuit of it. Our decision does not imply an acknowledgement of any statutory duty, and is based upon goodwill only. We look forward to the opportunity to service his/her rental needs in the future.

  Customer Answer

  Date: 07/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:06/30/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Reservation for rental was made 1/13/22 w/Sixt for ****** Tacoma or similar for pick-up 1/15/22. At arrival original vehicle was changed by Sixt to Cadillac Escalade, new rental info emailed to me indicated pre-exisiting crack in windshield & unknown damage to vehicle. Vehicle returned 1/18/22. 1/19/22 received email stating there was a crack in windshield (their own paperwork stated pre-existing crack in windshield & unknown damage). On 2/9/22 they sent bill for $1132.20 for windshield repair Due to windshield documented as damaged prior, I assumed this was a mistake. I have auto insurance & a credit card which would've covered damage.On 11/3/23 received call from Summit Collections (SC) regarding the *****************, I explained I had paperwork documenting pre-existing window & unknown damage. They instructed me to send them email stating I was disputing claim. Done on 11/3/23 w/confirmation from SC via email the dispute was noted. SC never answered/inquired about dispute but did call later & advised I had to pay despite the dispute & despite never receiving anything from them regarding dispute except their email acknowledgement. I told them to take it to court. I received no further correspondence from SC & no request for info regarding reason for dispute nor info given by phone. On 6/20/24 my credit monitoring agency notified me that SC erroneously reported a judgment to credit reporting agency Equifax significantly damaging my credit rating. This is an attempt to strong arm me into paying them for damage that was caused prior to me renting the car and damage that would have been covered by my insurance &/or my credit card This car was rented to me by Sixt already damaged, the windshield already compromised as well as unknown damage noted by them. Sixts collections agency, SC, reported this to credit reporting agencies as a judgement while being disputed, never followed up w/me, never asked for additional info & never inquired about the dispute.

  Business Response

  Date: 07/01/2024

  After review of the Mr./**************** file and all available information, we have decided to continue financial pursuit of the referenced damage file. Communications of our file have previously been sent using the contact information provided at the time of their rental. This file is currently being handled by an external provider to address any outstanding balance.

  Customer Answer

  Date: 07/12/2024

   
  Complaint: 21923759
  
  I am rejecting this response because: it is obvious they are admitting what we've been claiming all along that they are not even looking at their own paperwork that says the windshield was broken before they ever even rented us the car. Please see the paperwork that was previously submitted that shows the car was rented to me with a broken windshield and other unknown damage.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 07/15/2024

  Thank you for contacting the Sixt US Claims Department.

  The description for the damage in question is completely different from what is listed on the rental agreement.

  Please be advised that every car goes through an inspection upon return of the vehicle, and all damages are required to be logged at that time. Our return process follows comparable quality standards at every Sixt rental branch.
  
  Pre-inspection is required from our renter as per the rental agreement, our agents are not required to be present as they have done it prior to your pickup.
  It clearly states in the terms and conditions: "It is your responsibility to inspect the Vehicle for damage before leaving our facility. If you discover damage, return to our office and notify us of the damage." Please note: The damage does not have to be any fault of your own. Damages can occur while the vehicle is parked, or anywhere else while not supervised.
  
  During our investigation, we have reviewed your Rental agreement and we have not been able to find the damage(s) in subject marked with an asterisk where the pre-existing damages are marked.
  The damage was captured at the time of the check-in process upon returning with the vehicle (see return check-sheet), and since you have opted out of our damage waiver coverage, you are responsible for the repairs and the associated fees.
  
  Please review the attached documents that were presented by the branch. If you have documents to support that the damages were pre-existing (time-stamped Photos, videos etc.) please send them in for us to review it.
  
  We understand that receiving a damage claim can be an unpleasant situation, but we would also like to ask you for your understanding that we cannot waive our claim as this is a financial loss to our company. We kindly ask for your understanding, given the background and extent of the damages, we are asserting our right to claim damage compensation from you as per the rental contract you agreed to.

  Your file has been forwarded to an external provider for further handling and collection of the owed claim amount.
  
  For more information, please contact Summit Collects at ************ referencing your damage claim number beginning with 906.
  
  Thank you for your cooperation regarding this matter.