Complaints

This profile includes complaints for Sixt Rent a Car, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Sixt Rent a Car, LLC

  PO Box 8188 Fort Lauderdale, FL 33310-8188

• 

  Sixt Rent a Car, LLC

  3301 Coral Way Unit 106 Miami, FL 33145-2261

• 

  Sixt Rent a Car, LLC

  4332 Collins Ave Miami Beach, FL 33140-3288

• 

  Sixt Rent a Car, LLC

  705 5th St Miami Beach, FL 33139-6517

• 

  Sixt Rent a Car, LLC

  3025 SE 6th Ave Fort Lauderdale, FL 33316-4025

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a minivan for my family of six plus a lot of luggage. When I arrived to pick up the car they did not have a minivan available. They gave us a *** x7. While this fit our family of six, it did not fit our luggage. I rented a minivan because this was what fit our family plus our luggage best. I explained this to the employee at Sixt. He said they would have a Yukon XL available the next day and that they would deliver it to us. We made the *** work for the night. We had an hour drive to our hotel and had to ride with suitcases on our laps. Very unsafe. The next day, **** called us and told us they did not have a minivan but they had a Yukon (not xl, so not big enough) but that we would have to come pick it up. We were in the middle of a hike and could not go pick it up at that time. We had a very tight schedule for our trip and had no time to pick up another car plus as we were traveling from ******** to ******* and returning the car in *******. We were changing hotels almost daily for a week so we constantly had our luggage with us. The rental company was far away from where we were. They told us they would give us a 30% discount, refund our one way charge and give us a $150 Voucher. We received none of these things. I have called them several times and there is no resolution every time. I am always told I will be called back but I have not been called back yet. They keep telling me the *** was an upgrade because it was a nicer car. But it was not an upgrade for us because we did not fit in it and it was not the size car we rented.

  Business Response

  Date: 07/12/2024

  Thank you for reaching out to us and allowing us the opportunity to assist you. 

  We sincerely apologize for any inconvenience caused and regret that your request was not completed to your satisfaction. At SIXT, providing our customers with their reserved vehicle category is our priority. However, unforeseen circumstances like rental extensions, accidents, or breakdowns can affect immediate availability. Your experience matters to us, and we acknowledge that we fell short of meeting your expectations. We are committed to addressing the issues and taking corrective measures to ensure a more satisfactory resolution moving forward.

  After review of your rental agreement **********, our records indicate that the branch manager approved a $400.00 e-voucher and this was forwarded to your via email on 4/09/2024. This voucher was activated and is ready for use. 

  Please accept our apologies, and if there are specific concerns you'd like us to address or if you have additional feedback, we would appreciate the opportunity to discuss this further with you.

• Initial Complaint

  Date:06/28/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a long term rental (rental No.9503384484) on March 9. It was canceled by Sixt accidently. The manager give me a regular car (rental No.9504389439) from March 16 to April 12. The manager told me will not charge because it is their fault and told me to wait for the long term rental contract reopen. But I didn't recieved any feedback on long term rental issue. In additon, the Sixt charged us $5345.48 for the regular one. I went to the branch and found the manager, also the cutomer service. They told me will help to resolve. But I wait for two more month. I didn't get any reply and refund.

  Business Response

  Date: 07/12/2024

  Thank you for reaching out to us and allowing us the opportunity to assist you. 

  We have confirmed that your Subscription 240112871614 was erroneously closed by the ****************** location on 09.03.2024 and a rental agreement was created on 16.03.2024 with a daily rate of $159.59. It was necessary to open a new Subscription, upon closure of the previous, where the enrollment fee would have been waived since the error was done by Sixt. However, it appears this was not done. In an attempt to resolve this issue, we have amended the Loss Damage Waiver charge to reflect the amount you would be charge on a Subscription - $159.99 (net) for the month and we applied a discount to offset the base rate of $999.00 as oppose to the daily rate of $159.59 you were charged. This created a refund of $4011.63.

  Please allow 3-15 business days for the refund to appear on your **** card ending in 329. An updated copy of the invoice was forwarded to your email address. 

  We sincerely apologize for the inconvenience caused and regret that your request was not completed to your satisfaction. Your experience matters to us, and we acknowledge that we fell short of meeting your expectations. We are committed to addressing the issues and taking corrective measures to ensure a more satisfactory resolution moving forward.
  
  Please accept our apologies, and if there are specific concerns you'd like us to address or if you have additional feedback, we would appreciate the opportunity to discuss this further with you.

  Customer Answer

  Date: 07/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************

• Initial Complaint

  Date:06/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had reserved and prepaid a car from **** for $184.18 for ***** (confirmation **********) for 6 days (6/17/24-6/23/24). Unfortunately, at the ************* I was told the location is actually in downtown ***** and I needed to take a taxi to go there, but the **** representative was deceitful by not telling me that the downtown location was only 1.3 miles from the airport. I had no luggage and could have walked 1.3 miles (it was 12:30pm on a nice day) or taken an Uber for less than $10, instead he offered me the same car for $374.40 (twice the original price)(confirmation **********). I accepted since he promised to cancel the first reservation with **** (same company). Well, he didnt cancel the first reservation and I ended up paying for two cars (total 3 times the original price). Unfortunately, immorality is not illegal. I gave **** a bad review which resulted in 2 managers calling me and telling me I would get a refund for one of the reservations in 3-5 days, which never happened and thus this complaint.

  Customer Answer

  Date: 06/28/2024

  Here is a screenshot of voicemail one of the **** managers left me regarding cancellation of one of my reservations and the refund she told me I would get 

  Business Response

  Date: 07/12/2024

  Thank you for reaching out to us and allowing us the opportunity to assist you.

  We do sincerely apologize for this and any inconvenience this has caused you.

  We have gone ahead and matched the rental cost for your rental agreement invoice ********** to your original reservation **********. In doing so, a refund of $190.04 was issued to your **** card ending in 921. 

  Regarding the reservation **********, we confirmed this was booked and paid directly to a 3rd party, Expedia.com, therefore, we are unable to issue a refund for this booking. Please contact Expedia to request that they reach out to our ****************** to confirm the approval of the refund of $184,36. 

  We sincerely hope for the chance to welcome you back and serve your rental needs in the near future. Your satisfaction is our priority, and we're dedicated to ensuring your next experience with us surpasses your expectations.
  Should you consider renting with us again or have any further feedback to share, please feel free to reach out. We're here to ensure your next experience with us is nothing short of exceptional.

  Customer Answer

  Date: 07/14/2024

  SIXT just charged me about $34 for tolls I did not use, fabricated receipt is attached 

• Initial Complaint

  Date:06/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sixt Rent A Car - I rented a car in February 2024 and upon return of the vehicle and inspection, it turned out no damage. Later, **** claimed there was damage to the tire where a large chunk of the tire was missing. This did not happen while the car was in my position. This is also the second time they claimed I damage their rental vehicle. I am a safe driver and a person of integrity. If I damaged a vehicle I would own up to it and pay for the damages. They are requiring me to pay the damage to the tire in the amount of $297.52. I did not cause this damage.

  Business Response

  Date: 07/01/2024

  After review of the Mr./**************** file and all available information, we have decided to continue financial pursuit of the referenced damage file. 

  Customer Answer

  Date: 07/01/2024

   
  Complaint: 21912588
  
  I am rejecting this response because:  I am not responsible for the damage caused to the rental vehicle.  The damage did not occur while the vehicle was in my possession.  
  
  Sincerely,
  
  *************************

  Business Response

  Date: 07/02/2024

  Thank you for contacting Sixt Claims Department.
  
  Please be advised that every car goes through an inspection upon return of the vehicle, and all damages are required to be logged at that time. Our return process follows comparable quality standards at every Sixt rental branch.
  
  During our investigation, we have reviewed your Rental agreement and we have not been able to find the damage(s) in subject marked with an asterisk where the pre-existing damages are marked.
  The damage was captured at the time of the check-in process upon returning with the vehicle (see return check-sheet), and since you have opted out of our damage waiver coverage, you are responsible for the repairs and the associated fees.
  
  Please review the attached documents that were presented by the branch. If you have documents to support that the damages were pre-existing (time-stamped Photos, videos etc.) please send them in for us to review it.
  
  We understand that receiving a damage claim can be an unpleasant situation, but we would also like to ask you for your understanding that we cannot waive our claim as this is a financial loss to our company. We kindly ask for your understanding, given the background and extent of the damages, we are asserting our right to claim damage compensation from you as per the rental contract you agreed to.
  
  Please be advised that you may set up the claim with your Credit card carrier/Insurance provider directly to cover for the loss.
  
  We thank you for your patience and cooperation pertaining to this matter.

  Customer Answer

  Date: 07/03/2024

   
  Complaint: 21912588
  
  I am rejecting this response because:  Again, I did not cause the damage to the vehicle while it was in my possession.  I will not pay for something that I am not responsible for.  Possibly, this happened from the previous renter or your employee caused the damage.  If you expect me and anyone in my network to rent from your company again, you will drop this claim.  
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:06/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We rented a car from ******* on June 13 and returned the car to ************* on June 14. There was no damage inspection done when we picked up the car and the employee who received the car when we dropped it off told us everything looked good and we were all set to leave. We received an email the next day stating there was a ding on the passenger side of the car and that we were responsible for repairs that would cost just over $500. They sent us images of the damage, a contract stating that we were responsible for taking pictures of the vehicle before be left ******* and at dropoff time as well which was never showed to us during our rental period and has no signature on it at all. We told them that absolutely nothing happened during our short trip and we have no idea if the pictures taken showed damage prior to us leaving, happened after we dropped it off, or were even from the same car we rented! We looked into this company and there are a lot of complaints in addition to a class action lawsuit against this company due to fraudulent practices for exactly the same thing. We feel they are trying to scam our insurance company for money and we would like assistance in making sure they do not get away with it *************************************?pwd=bjJ6WFdsUDF6dzU5bFY2dVJNa1N5Zz09

  Business Response

  Date: 07/01/2024

  After review of the Mr./****************************** file and all available information, we have decided to continue financial pursuit of the referenced damage file. 

  Customer Answer

  Date: 07/01/2024

   
  Complaint: 21911917
  
  I am rejecting this response because:
  
  I was able to find a copy of our original contract explicitly stating on page 2 that there was prior damage to the vehicle, namely a passenger side scratch, when we picked up the car at the ****************, *************.  I have been told I am responsible for a passenger side scratch totaling over $500, when it is clear that was a preexisting scratch.  I am not responsible for this damage as it was previously documented as being present before I even picked up the car.

  In addition, the employee who accepted the vehicles return at the *********************** told us everything looked good and we were all set to go.  There was no mention or documentation of new or unknown damage when we dropped the car off.  
  

  Finally, this company has a reputation in addition to a class action lawsuit against them for scamming consumers and insurance companies for damage costs in the same way I was targeted.  This company is unethical and engages in fraudulent practices and should be held accountable. 

  Sincerely,
  
  *********************************

  Business Response

  Date: 07/02/2024

  Thank you for contacting **********************.
  
  This damage was noted during your check in inspection by the ProovStation located at the receiving branch. Once damage has been documented, a claim is initiated, and the ********************** is responsible for reviewing the available information. We apologize if you misunderstood, however, there are no notes on file excusing these damages or advising us that this has already been finalized.
  
  Since this damage is considered new at your return and not preexisting, you are found responsible per your terms and conditions of your rental agreement. 

  According to the terms of your rental agreement, you are obliged to return the vehicle in the agreed condition. As this was not the case, we are holding you liable for the damage(s). The damage in question is not listed as pre-existing on your rental agreement.

  
  Should you have any documentation showing the damage(s) to be pre-existing, we kindly ask that you send them for review.
  
  Please remember to reference your damage number for us to properly process your request.

  Customer Answer

  Date: 07/07/2024

   
  Complaint: 21911917
  
  I am rejecting this response because our original paperwork upon receipt of the vehicle states that there is a passenger side scratch.  The damage we are being charged for was preexisting and is not our responsibility.  Further, the woman who received the vehicle told us that everything looked good with the car and we were all set.
  
  Sincerely,
  
  *********************************

  Customer Answer

  Date: 07/12/2024

  Hello,

  We provided documentation from our Rental Agreement (RA_9507530903 - attached with this message) showing that the passenger side scratch was indeed pre-existing.  We should not be held responsible for damage that the company documented was already there.  *********** did not acknowledge the documentation we submitted and feel that our case has not been properly reviewed.  Further, this is a company that has a history of taking advantage of both consumers and their insurance companies with unethical practices.  We feel we are victims of this practice and we need assistance in ensuring that our evidence is brought to their attention.

  *********** and *************************

• Initial Complaint

  Date:06/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction date was May 24, 2024. I returned a car to SIXT. A few days later I received an email stating that I damaged the vehicle. I did not have any knowledge of damage and I disputed their claim. Three days later they processed claim payment on my credit card without my knowledge or consent. I, again, reached out to SIXT without any response other than I owed them over $1,000. They had already charged my credit card for payment. The customer service at the counter during the rental process was awful. I waited close to two hours and was given a car that I did not chose. I was disgusted leaving there and then to find out that they said I damaged the vehicle and charged by card is just plain awful and not a good business practice.

  Business Response

  Date: 06/28/2024

  After review of the Mr./****************** file and all available information, we have decided to continue financial pursuit of the referenced damage file. 

  Business Response

  Date: 07/16/2024

  Upon further review of the complaint, kindly note that SIXT does not automatically charge customers for damage claims.  Instead, if the is a claim that SIXT pursues, the customer is advised and is requested to make the payment. 

   

  In this instance, the $1,045.91 final rental invoice total is inclusive of a $250 special cleaning fee, $428 smoking fee and a $167.86 fueling fee (14 gallons of fuel billed at $11.99 per gallon).

• Initial Complaint

  Date:06/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently rented a vehicle from Sixt at the ****************** and was informed by the agent that I should add additional services to cover any potential damages. I used the car for the two days I paid for and dropped it off at the airport without any assistance from a Sixt agent. However, two weeks later I received an email claiming I owe $1,000 for damages to the vehicle. I contacted customer service but received no assistance in disputing the claim. I am writing to formally dispute these charges and request further information on the process to do so.

  Business Response

  Date: 06/28/2024

  After review of the Mr./Ms. *******'s file and all available information, we have decided to continue financial pursuit of the referenced damage file. 
  ?Notwithstanding, we reached out to Mr./Ms. ******* and will work out an amicable resolution. 

• Initial Complaint

  Date:06/27/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Upon return of my rental vehicle to Sixt at the *********************, my vehicle was fully inspected by the company attendant for damage and a full tank of gas. I was told that everything looked in order. Two weeks later, the company informed me of a scratch on the hubcap and is now demanding a payment of $628.61. This damage was not my doing and could easily have occurred after the vehicle was returned by an employee or another rental customer. They are also providing a fraudulent document with my e-signature that has been entered as proof of acceptance of damage. Let me be clear, they are using a signature given during my initial rental agreement and I NEVER consented to its use on this document. This is highly illegal and the company should be severely reprimanded! I have advised them twice through messaging that I never authorized that signature and insisted they desist with these fraudulent charges - they have ignored my requests. Furthermore, through internet research, I have discovered that Sixt has perpetrated this unethical behavior at many branches worldwide and has received numerous complaints for unmitigated damage charges. This must be stopped!!!

  Business Response

  Date: 06/28/2024

  After review of the Mr./**************** file and all available information, we have decided to continue financial pursuit of the referenced damage file. 
  ?Notwithstanding, we reached out to Mr./************ and will work out an amicable resolution. 

  Customer Answer

  Date: 07/01/2024

   
  Complaint: 21910834
  
  I am rejecting this response because:

  Sixt ILLEGALLY attached my e-signature to a document I did not sign!  This is fraudulent and I will pursue every legal avenue against the company for this infraction.  I would highly advise Sixt to cease and desist before being slapped with a serious lawsuit where I will be entitled to seek far greater damages!!!
  

  Lastly, I have already apprised my personal vehicle insurance carrier of the situation and they will be denying any claim made by Sixt.  The company has no further recourse but to drop this fraudulent activity before facing legal action.

  
  Sincerely,
  
  *********************

  Business Response

  Date: 07/02/2024

  Please note that Sixt does not engage in any fraudulent practices.
  
  These damages were noted during your check in inspection and as the renter, you are contractually liable for any new damage(s) captured at your return. 

  We understand that receiving a damage claim can be an unpleasant situation, however, we would also like to ask you for your understanding that we cannot waive our claim, as any damage is an out-of-pocket expense to our company.
  
  Given the background and extent of the damages, we are asserting our right to claim damage compensation from you as per the rental contract you agreed to.
  
  You may attempt to file a claim with your personal auto and/or supplemental insurance carrier. If you opt to file a claim, please provide us with the claim information so we may direct all subrogation documentation to them.

  If you decide to seek legal representation, please be sure to have them send in a Letter of Representation. 

  If you have any questions please let us know.

  Customer Answer

  Date: 07/03/2024

   
  Complaint: 21910834
  
  I am rejecting this response because:
  
  This will be my last message to Sixt regarding this matter before I take legal action.

  I reiterate, your company representative noticed NO DAMAGE at drop off and cleared the return.  The document I was presented with TWO WEEKS later, has my e-signature that was not authorized - I never signed anything at the time.  How can you not realize that this is an illegal activity that warrants I seek repercussions?!?  This is very egregious!!!  
  

  Once again, I have spoken with my insurance carrier and they are fully onboard with denying any claim that you attempt to make.  
  

  Lastly, provide me with a time stamped photograph of the vehicle right before I departed the SFO rental garage without damage or your claim has NO merit.

   

  Sincerely,
  
  *********************

  Customer Answer

  Date: 07/04/2024

  I have attached a letter from my insurance company State Farm.  They are handling the claim made by **** and therefore all future communication and attempt to collect damages from the company should be directed toward them.  

• Initial Complaint

  Date:06/27/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a car from them at the ******************************* on June 16th, 2024. I rented it online and reserved the exact make and model I needed. Im disabled and reserved a Dodge Challenger. Its a 2 door with long doors that create a large area for me to get in/out of it. Suddenly, when at their counter, they inform me, they dont have the make and model I reserved and wanted to give me other models that wont accommodate me. After arguing for an hour, a black gentleman named ***** came over and said they had all these luxury models but absolutely no 2 doors. My wife walked out into their parking area and came back and said there were 2 Mustangs on their lot.while ******** are very hard for me, ***** said as soon as a Challenger came back, he would call me and swap them out. For the next 60 hours, I tried and tried to call the airport counter where this arrangement was made, only to find out no matter what number you dial, it goes to a call center that absolutely refuses to transfer the call or give you their number. After 60 hours, and 3 days of our vacation ruined because of this car, we drove it back down there to turn the car back in and rent elsewhere. As we were walking to their little lot office to hand the keys back, we walked past 5 Dodge Challengers. They charged us almost $400 for the time we had a car that did nothing but cause me pain. Add to that, all the many lies we were told, almost 3 days of vacation ruined dealing with all this, we will never, under any circumstances rent from this place again. We walked over to ****, no reservation, and drove away in a beautiful Dodge Challenger in 30 minutes. After reading Sixt reviews, this same thing has happened to many people. Something needs to be done!

  Business Response

  Date: 07/25/2024

  Thank you for reaching out to us and allowing us the opportunity to assist you. 

  We deeply apologize for any inconvenience caused by the unavailability of the requested vehicle. At SIXT, providing our customers with their reserved vehicle category is our priority. However, unforeseen circumstances like rental extensions, accidents, or breakdowns can affect immediate availability.

  We have reviewed your original booking and confirmed that you booked a vehicle from our SSAR car group (Dodge *************** 850 Coupe or similar). Upon your booking, we confirm a vehicle group that comprises different vehicles within the same class. The specific model, color, engine, and features will be finalized at the counter during pickup. Our records indicate that the *************** Airport provided a **** Mustang, which is a free upgrade from the Dodge Challenger until the preferred vehicle came in. On 6/18/2024, the **** Mustang was voluntarily returned at the location and the rental agreement was closed. As the rental was ended earlier than was agreed upon, this affected the daily rental rate from $26.88 to $54.44. 

  In an attempt to rectify this matter, we have applied a discount to offset the difference in the rental rate and also applied a discount of $75.00 as compensation for the inconvenience. 

  An updated invoice was forwarded to the email address on file. Please allow 3-15 business days for the credit of $152.31 to appear on your account.

   

  Customer Answer

  Date: 08/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:06/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I arrived 06/15/24, requested a printed rental contract as well as the inspection/ walk around of the vehicle to note existing issues with the Sixt rep named Estive Ineus. The agents recited answer this was not necessary & they have no printer. He refused to conduct the exterior inspection w/me at pick up, when I asked for a manger he said their company does not complete an exterior inspection with the customer. He mentioned I could take any pics of anything that stood out to me. Presently Sixt is claiming we are responsible for damages when they cant prove that these supposed damages were in-fact present prior to our rental since they do not complete any pre inspection. Now we are being informed we will be held financially responsible.Sixt emailed us from ****************** claiming we scratched the DRIVER side Bumper front of the X3 we rented & this is a blatant lie. I have a picture that I took of the exact scratch that was there at *********** is actually located on the passenger side bumper front. I took it of the exact spot on the ******** was there when the car was still parked at their lot, my pic has the date and time and it was June 15 at noon. The email also includes pic of what appears to be a small stone with a small scratch on the front bumper. I do not know if that was already there from the previous renters or what. I did not notice this one since it is literally inside the front bumper from what the picture they sent shows. I cant be held responsible for this if I was refused an inspection when I picked up this vehicle. Minor issues can arise during a rental, however if a company is not conducting inspections with each client at pick up to acknowledge the existence of any existing issues; they can not fault customers at random for damages that are were already present after the vehicle is dropped off. This practice is unethical extortion to hold people financially liable for damages they did not commit. Sixt needs to put an end to this!

  Business Response

  Date: 06/27/2024

  Upon review of Mr./Ms. Juanas damage file, we have decided to close and no longer continue financial pursuit of it. Our decision does not imply an acknowledgement of any statutory duty, and is based upon goodwill only. We look forward to the opportunity to service his/her rental needs in the future.