Complaints

This profile includes complaints for Sixt Rent a Car, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Sixt Rent a Car, LLC

  PO Box 8188 Fort Lauderdale, FL 33310-8188

• 

  Sixt Rent a Car, LLC

  3301 Coral Way Unit 106 Miami, FL 33145-2261

• 

  Sixt Rent a Car, LLC

  4332 Collins Ave Miami Beach, FL 33140-3288

• 

  Sixt Rent a Car, LLC

  705 5th St Miami Beach, FL 33139-6517

• 

  Sixt Rent a Car, LLC

  3025 SE 6th Ave Fort Lauderdale, FL 33316-4025

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a vehicle from Sixt Car Rental from October *****, 2024. Upon receipt of the vehicle there were several small dents and scratches noted throughout the vehicle. Some of the dents and scratches were already noted by the rental company, but several were not. I was asked to update the condition of the vehicle adding pictures into an app supplied by the company, which I did. On 11/29 I returned the vehicle. A young man walked around the vehicle, and I saw him comparing the vehicle condition to several photographs on his device. Prior to boarding the plane, I received an e-mail stating no new damage was found. The car was not so dirty that I deep/large scratch would be missed on a white vehicle. On 11/4 I received an e-mail from sixt stating that they had found new damage to the vehicle. They asked me to provide any proof that I did not damage the vehicle. At this point, nearly a week had passed, and I had no proof other than their e-mail stating that no new damage had been found. I competed the form for the company. On Thanksgiving Day (11/28) I received another e-amil stating "Regarding the damage sustained to our vehicle during your rental, please settle the outstanding balance of $440.00 by 12.12.2024.According to our papers the damage has occurred during your rental. Thus we claim for indemnity. There were attachments showing a circled scratch and an invoice. Since it was several days between when I returned the vehicle and when the damage was reported to me, and since there were several dents and scratches throughout the vehicle prior to my rental, I do not see how that company can prove that I damaged the vehicle. Also, in reviewing the reviews on the BBB and other websites I see that this is part of a pattern.

  Business Response

  Date: 12/24/2024

  Upon a final review of ******* ****** damage file, in a effort of goodwill we have decided to close and no longer continue financial pursuit of it. We look forward to the opportunity to service his/her rental needs in the future.

• Initial Complaint

  Date:12/16/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/14/24, I traveled to *************** and rented a car from SIXT rental car which is on airport property. When I checked in, they asked if I wanted to upgrade to a *** SUV for $110, to which I agreed to. I received the vehicle and have video documentation of when I received the vehicle. Upon returning the vehicle on 11/17/24, I arrived at the airport and waited for the attendant to check me in. The attendant arrived, looked at the vehicle, signed off on it and checked the vehicle in. My security/damage deposit on my credit card was released and I traveled home. On Sunday 12/8/24, I received an email from SIXT with an attachment claiming that I had incurred $990.00 worth of damage to the vehicle I rented and that I had until 12/22/24 to pay for said damages. The email did not provide any images of the alleged damage or even a report. I have tried MULTIPLE times to SIXT in attempts to receive more information regarding the claim and have received ZERO response. I have emailed and even called. There was no damage to the vehicle when I returned it and **** is trying to have claims filed by insurance for damages that were either pre existing or caused by the next customer who rented the same vehicle. If there was indeed damage to the vehicle I rented, then why was my security deposit released? What they are doing is not right.

  Business Response

  Date: 12/24/2024

  Upon review of ******* Lozadas damage file, we have decided to close and no longer continue financial pursuit of it. Our decision does not imply an acknowledgement of any statutory duty, and is based upon goodwill only. We look forward to the opportunity to service his/her rental needs in the future.

  Customer Answer

  Date: 12/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:12/16/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Regarding False Damage Allegations and Over-Exaggerated Repair Bill by Sixt Rental.I am writing to file a formal complaint against Sixt Rental, regarding an ongoing dispute about alleged damage to a rental car that I rented on 12/6/24. I believe I am being falsely accused of causing damage to the vehicle, and I am concerned that this is part of a larger pattern of unethical behavior by the company. I strongly believe that the damage Sixt Rental is alleging, was not caused during my rental period and as such, I should not be liable for any charges associated with it. When I took possession of the vehicle there was excessive pre-existing cosmetic damage. Furthermore, I returned the vehicle in the same condition in which it was received.The photos sent to me, which are being used as evidence for the damage clearly show personal items (bags, clothing,) inside the car, that do NOT belong to me. Which suggests that the vehicle was rented out to another customer after I returned it. They then sent me a repair bill, which was not only inflated but also unrealistic in terms of the actual cost of repairs. This suggests that either the damage has been inflated or that the repair estimates are not based on actual assessments but rather a gross overstatement intended to charge me an unfair amount. After conducting some research, I discovered that many other customers have raised similar complaints online, alleging that Sixt Rental has made false damage claims and presented fabricated evidence to charge customers unfairly for damages. This has led me to believe that my case is not an isolated incident but part of a broader pattern of fraudulent activity. This is very wrong. PLEASE HELP.

  Business Response

  Date: 12/24/2024

  Upon a final review of ******* ***** damage file, in a effort of goodwill we have decided to close and no longer continue financial pursuit of it. We look forward to the opportunity to service his/her rental needs in the future.

  Customer Answer

  Date: 12/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:12/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a car from the ******, ********** location on OCT 9th 2024. Upon returning the vehicle, I was greeted by an attendant who conducted a thorough walk-around inspection. Everything was found to be satisfactory, and the reservation was closed without issue. I have now received an email, not a phone call, from them alleging a scratch on the side of the hood, billing me $468.75 for repairs. I sent pictures that I had taken within two hours of receiving the vehicle and that scratch was already there in the photo. (I only took the photo of the vehicle to show my husband what I would be driving). I find it odd that they sent a diagram showing the scratch to be located below the headlight but the picture I have shows the scratch centered with the headlight. I never received follow up to the photos I sent. I did not scratch this vehicle and this claim is completely baseless, as the vehicle was returned in the same condition as when it was rented. Upon reading other BBB complaints, targeting customers for unfounded claims is a standard practice, which is unacceptable. I am seeking immediate resolution of this issue and the claim withdrawn..

  Business Response

  Date: 12/24/2024

  Upon review of ******* ***** damage file, we have decided to close and no longer continue financial pursuit of it. Our decision does not imply an acknowledgement of any statutory duty, and is based upon goodwill only. We look forward to the opportunity to service his/her rental needs in the future.

  Customer Answer

  Date: 01/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *****

• Initial Complaint

  Date:12/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, my name is ******* ****. I had purchased a rental from **** on July 19th 2024 during the nationwide shutdown. I rented the car from *********** in ******* & returned the vehicle to the Sixt location at *********** in ********** the very next day on July 20th 2024. The full charge of $1,643.43 was initially showing in my account after purchase. Now 4 months later, I am having a charge of $868.80 being showing NOW deducted from my account. ********* stated contract, my contract was terminated upon returning the vehicle to CVG airport on July 20th 2024. I called the *** ************** stated that the payment was not captured & thats why it was taken out 4 months later. Although I understand that it may have been an error on Sixts end, it was NOT an error on my part as the consumer. My contact should have been terminated UPON return of the vehicle per Sixts website. To be charged that far from the service date is an extreme amount of time & isnt in line with the contract in which I signed on July 19th 2024. I have spoke with the ************ team to which they admitted it was a huge error on their part, and did try to compensate me by offering vouchers for rentals in the future to which I declined. That is not just. Nor does it come close to the staggering amount I was charged PAST THE DATE OF SERVICE BY 4 months. They shouldnt have still even had my baking information on file per their contract that I signed upon return of the vehicle it should have been terminated.

  Business Response

  Date: 12/27/2024

  Thank you for reaching out and sharing your concerns. We sincerely apologize for any confusion or frustration this situation may have caused.
  We understand that receiving an additional charge after such a lengthy period, especially when you believed the contract had been fully terminated, came as a shock. Please know that we do take your concerns seriously.
  To clarify, while the contract was indeed terminated upon the return of the vehicle on July 20th, 2024, the full charge was not processed or captured at that time. Unfortunately, the payment was delayed, which is why the charge of $868.80 was deducted from your account several months later. We acknowledge that this delay is not in line with what you should expect and we recognize how unsettling it must have been.
  While we fully understand your frustration, we want to emphasize that the charge was related to an outstanding payment that was not initially captured, and we deeply regret the confusion it caused. We are committed to providing clearer communication regarding the timing of charges moving forward to prevent similar situations in the future.
  Once again, we apologize for the inconvenience this has caused and appreciate your understanding.

• Initial Complaint

  Date:12/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 29th my cousin and I rented a car from Sixt at the ***************************** (MCO) solely for the day to drive them to *************************** (***). The total rental timeframe was for November 29th from 12pm to 6:30pm. We both purchased a protection that **** agents offered when picking up the vehicles. After dropping of the vehicle at *** we received our return recipt which showed the correct amount of $108.13 each: $66.35 for Rental, $37.47 for Liability Plus Protection, and $4.31 in taxes. On December 3rd, they sent me an email stating the car was dented with paint damage on the rear passenger side. Four days have past is when they claim that we damaged the vehicles, each on two separate bookings with the same dent on two separate cars. After reviewing the said damage, it does not have paint loss as they are stating. My cousin and I finding it weird that each of us have a claim stating the same thing with the same dent description, so we did some investigating and see that this is a scam that they do to customers. My cousin and I drove each of our cars straight form ******* to ***** with a pit stop to use the restroom and snack, where we parked away from vehicles. There is the no way that the dents they are claiming are caused from the 6 hours of it being rented especially after going almost directly to drop off point. On December 9th we each sent an email to the claims management department with no response. Today, December 16th, we received an invoice of the total cost of repairs for the vehicles we allegedly damaged, after completely ignoring our email from the 9th.

  Business Response

  Date: 12/24/2024

  Upon a final review of ******* De ***** damage file, in a effort of goodwill we have decided to close and no longer continue financial pursuit of it. We look forward to the opportunity to service his/her rental needs in the future.

• Initial Complaint

  Date:12/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July 2023, we rented a car from Sixt in *****, *******, for four days, intending to return it to *******, *******. I was assigned a car; I inspected it and found no damage. After starting the car, I noticed the dashboard indicated one tire had 18 psi. The tire appeared fine. I notified a lot attendant who checked the tire and advised us the dashboard information was incorrect after checking tire pressure. So we kept the car based on his inspection. We also informed the gate attendant.Two days later, the tire was flat at our rental home. Roadside assistance offered to install a spare tire, but we declined due to concerns about driving to ******* on a temporary spare. They then provided a replacement car.Five months later, I received a bill for $1300 for towing, tire repair, and loss of use. My disputes with their claims department have been unsuccessful; one representative called me a liar, and another implied I should have refused the car.Sixt Rent A Car refuses to take any responsibility for this and is pressuring me to pay an over priced tow bill, repairing a tire that was damaged when I rented the vehicle and loss of use for the car while it was being repaired.

  Business Response

  Date: 12/24/2024

  After review of the ******* ******** file and all available information, we have decided to continue financial pursuit of the referenced damage file.

  Customer Answer

  Date: 12/26/2024

  Complaint: 22694366

  
  

  I am rejecting this response because:

  
  

  Throughout this entire process, Sixt Rental Car has failed to take any responsibility whatsoever. They refuse to acknowledge that one of their employees would advise a customer that a car is safe to drive when clearly it was not.

  
  

  I will admit, looking back, that I should have asked for a different car when we saw the alert light on the dash and not trusted that your lot attendant could make an accurate assessment. In the future, Sixt should not allow a car to leave the lot if a safety issue has been brought to their attention.

  
  

  I am willing to split the cost of the actual vehicle tow bill only. I refuse to pay for the tire repair as it was clearly caused by a previous renter and ignored by Sixt Rental Car.

  
  

  
  

  Sincerely,

  
  

  *********** ******

  Business Response

  Date: 12/30/2024

   Communications of our file have previously been sent using the contact information provided at the time of their rental. This file is currently being handled by an external provider to address any outstanding balances.

• Initial Complaint

  Date:12/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a vehicle from Sixt Car rental for just 6 hours, and upon returning the car, the staff thoroughly inspected it and confirmed that there was no damage. Over two weeks later, I was contacted via email claiming that the vehicle had sustained damage during my rental period and that I was now responsible for a charge of over $800.This is incredibly frustrating and feels like a clear case of unfair charges. I am confident that no damage occurred while the car was in my possession, and I cannot accept responsibility for damage that was not present when I returned the vehicle in good condition.After looking into this company further, *** found numerous reviews and complaints about similar situations, leading me to question the integrity of their claims process. Given the troubling number of complaints regarding fraudulent damage claims, I strongly urge potential customers to be cautious when renting from ****. If this issue is not resolved swiftly, I will be forced to take legal action.

  Business Response

  Date: 12/24/2024

  Upon a final review of ******* ***** damage file, in a effort of goodwill we have decided to close and no longer continue financial pursuit of it. We look forward to the opportunity to service his/her rental needs in the future.

  Customer Answer

  Date: 12/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ****

• Initial Complaint

  Date:12/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a car thru Expedia to pick up at the ******************* location on 9/11/24 for 4 days. The car had pre-existing minor damages. **** did not provide a form to mark the pre-existing damage. Any other rental car company that I have rented from always gives the renter the opportunity to document the existing damages. When I started taking photos of the car, the Sixt agent stopped me and literally said: You do not need to take photos. You have insurance. My wife and I were witnesses. He specifically stopped us from taking photos of the damages. I am a good driver with an excellent record. I returned the car in the same condition that it was. Shortly after, I received an email from **** saying that there were damages on the car. The email expires after one responds so I have no access to the photos. Then via email on 11/6/24, Sixt demanded by 11/20/24 (2 weeks) $3,388.48 for minor damages plus $518.97 for loss of use and $847.12 diminution of value. That is a total of $4,754.57. This is an excessive amount for minor damages and, furthermore, none of the damage happened while I had possession of the car. The email said that there were photos attached but there were no photos attached. I have emailed Sixt requesting date and time stamped photos of the damages immediately after the car was dropped off and date and time stamped photos of the car as I took possession which will show that the damages were already there. I also need a copy of the rental agreement signed by me. I do not recall signing it and it should have a list of pre-existing damages. There has been no response from Sixt to my numerous emails. I believe this claim to be excessive and fraudulent. This is the worst experience in 40 years of renting. I hate to think that this fraud may be organized but I have been reading many similar complaints against them.

  Business Response

  Date: 12/23/2024

  After review of the ******* ******' file and all available information, we have decided to continue financial pursuit of the referenced damage file.

  We apologize that our reply could not be a more favorable one but after a careful review of your claim there is no indication that this damage was preexisitng.
  
  Unless you can provide some evidentiary documentation to show that this damage was present prior to your rental period, then we will continue financial pursuit of this claim.
  
  We kindly ask for your understanding and given the background and extent of the damages, we are asserting our right to claim damage compensation from you as per the rental contract agreed to at the time of your rental.
  
  Thank you for bringing this matter to our attention and giving us the opportunity to review it.

  Customer Answer

  Date: 01/04/2025

   
  Complaint: 22692533
  
  I am rejecting this response because:  The damages to the vehicle were pre-existing.  I have emailed Sixt many times for the photos of the damages and my emails are ignored.  Sixt provided an agreement after the fact which was NOT signed by me.  The agreement does have a list of pre-existing damages which they want to charge me for.  This is a fraudulent claim.
  
  Sincerely,
  
  **** ******

  Business Response

  Date: 01/08/2025

  
  Thank you for contacting the Sixt US Claims Department.
  
  Each vehicle is inspected after each rental prior to being made available for the next rental.
  
  According to the terms of your rental agreement, you are obliged to return the vehicle in the agreed condition. As this was not the case, we are holding you liable for the damage(s).
  Should you have any documentation showing the damage(s) to be pre-existing, we kindly ask that you send them for review.
  
  Please remember to reference your damage number for us to properly process your request.
  
  Thank you for your cooperation regarding this matter.

  Customer Answer

  Date: 01/14/2025

   
  Complaint: 22692533
  
  I am rejecting this response because: I finally received an email from Sixt with photos.   There were only 2 photos repeated 6 times each.
  The first photo is of the back of the car. There is NOTHING about repairing anything on the back of the car on the Invoice you sent from Factory ******************** in ****** so why is Sixt sending me this photo?  Furthermore, this is pre-existing damage and it is clearly listed on the Rental Agreement.
  The second photo you sent is of the side front of the car.  It is a really bad photo and there is a huge white line on it.  I do not know what that white line is but it almost looks like someone made that line **** on the photo itself.  There is no damage in the photo to the headlight.  Why would Sixt have the headlight replaced? Also, the Return Checksheet does not state any headlight damage. 
  In addition, the invoice you sent from **************************** in ****** includes repairing the driver side door and the side damage.  I sent pictures of this pre-existing damage to Sixt and this pre-existing damage is clearly listed on the rental agreement.
  I returned the car to Sixt on 9/15/24 and by 10/1/24, Sixt had already made repairs without giving me an opportunity to get different quotes.  How can you be wanting to get $4,754.57 from me for very minor damage.  The amount Sixt is claiming is excessive and for damage that I did not do.
  This situation is so upsetting and has caused an incredible amount of stress to my wife and I and has ruined our vacation memories.  
  

• Initial Complaint

  Date:12/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: 11.18.2024 to 11.21.2024 Alleged Damage Date: 11.21.2024 Amount Demanded by Sixt: ****** USD Rental Agreement #: ********** I rented this car for 3 days for a family trip to ************. I did a walk around of the car in an extremely dimly lit garage and did not notice any damage. I was traveling with a special needs child and a 7 month old baby who was very fussy from a long trip so I did not have time to do a detailed phone recording of every single panel on the car in extreme close up which seems to be what this company expects before you take the car off the lot. I drove the car only to the park and to the hotel lot and purposely parked the car far from other lots. When I returned the car, the associate who noted a very tiny scratch that I could barely see and said that this scratch was not there when the car was given to me. There is no way to prove the scratch was there because nobody at Sixt did a walk through of the car before the car was given to me, plus, the scratch was extremely hard to see. The photos Sixt sent me had to be sent with flash on in extremely close up to even have the scratch show up. Anyway, I will never rent from this company ever again. What they do as a business is predatory and seems to be a revenue stream for them to blame customers for damage that they did not cause. I will never recommend this car to anyone (family, friends, coworkers). That is how unhappy I am with this company and its shady practices. I hope they get a class action lawsuit from taking advantage of so many customers as complaints like mine are frequent across not only this location but all global Sixt locations. AVOID!!!!!

  Business Response

  Date: 12/23/2024

  Upon a final review of ******* **** damage file, in a effort of goodwill we have decided to close and no longer continue financial pursuit of it. We look forward to the opportunity to service his/her rental needs in the future.

  Customer Answer

  Date: 12/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ***